Manager, Programming Support remote jobs - 105 jobs
Remote Client Support Coordinator - Flexible Schedule
Professional Careers
Remote job
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!
This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week.
We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere.
Language Requirement: Proficient level English
Preferred experience/skills:
Previous experience in customer service or sales is a plus.
Great communication skills
Ability to listen to and understand customer needs.
Good problem-solving skills
Comfortable working remotely and independently
Willingness to learn and develop new skills.
Ability to adapt to change in a dynamic environment.
If this sounds like you, we'd love to chat!
What You Can Expect:
Flexible schedule
100% Remote position (Work from home)
Hands on training
Life insurance
Health insurance reimbursement
Industry-leading resources and technology
We hope to see your application soon!
$40k-58k yearly est. 4d ago
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Strategic Program Manager - Support
Stripe 4.5
Remote job
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The SupportPrograms team is responsible for creating and executing strategies to optimize our users' experience not only with Support, but with how they experience our Products. Stripe handles over a million support cases per year, and the SupportPrograms team ensures we address the highest strategic priorities to address problem areas and opportunities to provide an excellent customer experience.
What you'll do
As a Strategic ProgramManager for Support, you will drive strategic initiatives to improve our users' experience and our efficiency and effectiveness to serve them. Your focus areas will span user-facing lines of business such as Support, Product, and internally-focused lines of business. You will collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our support initiatives, and will play a crucial role in ensuring that the team is equipped with the resources and tools necessary to deliver exceptional support.
Some example strategic programs include: driving the joint Support-Product strategy and operating model, improving the end-to-end experience of priority user groups (such as large platforms, AI start-ups, and Enterprises), and paid support value delivery.
If you thrive on owning an expansive and complex topic area, teasing out the highest-impact work to tackle, rallying cross-functional support, and executing against multiple workstreams in parallel to hit your objectives, we want to hear from you.
Responsibilities
Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization
Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans
Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders
Who you are
We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
8+ years of experience in strategy and operations, consulting, and/or programmanagement
Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Strong programmanagement skills with experience managing end-to-end execution of projects/programs that have transformed their company's operations and delivered quantifiable business impact
Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
Preferred qualifications
Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
Experience in fintech, financial services, payments, or regulated technology environments
Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau
$78k-108k yearly est. Auto-Apply 6d ago
FinCEN Support Coordinator I
Stewart Enterprises 4.5
Remote job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Directly engages with field operations including core escrow and title operations, clients and consumers. Manages and reviews client files, answers client inquiries and coordinates all the administrative details necessary for the identification, preparation, processing and follow-up of the FinCen reporting process..
Job Responsibilities
Engages in providing professional customer service, communication, organization and analytic skills to drive performance
Other responsibilities include assisting the manager in identifying process improvements and standards for production and quality
Performs a wide range of support functions to assist in departmental processes
Follows clearly defined procedures to complete daily tasks and responsibilities
Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
Uses basic communication skills to address internal and/or external clients and/or team members
Individual contributor working under direct supervision with little autonomy
Performs all other duties as assigned by management
Education
High school diploma required; Bachelor's preferred
Experience
Escrow experience preferred
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************.
Pay Range & Benefits
$37,134.71 - $61,891.18 Annually
The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate's knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts
$37.1k-61.9k yearly Auto-Apply 22d ago
Project Management Support Supervisor (REMOTE)
Niagara Water 4.5
Remote job
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Project ManagementSupport Supervisor (REMOTE)
The Project ManagementSupport Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project ManagementSupport Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule.
Essential Functions
Analytical Support of Line Operations throughout all Niagara Plants
Utilize system tools to analyze efficiencies of current line operations
Identify high-level risk areas within each line by site
Encourage root cause corrective action
Develop automated reporting tools for management team - at each site and corporate office
Working with Vendors in Enhancing Current System Infrastructure
Identify opportunities within current systems
Work with Vendors to determine compatibility with Niagara systems
Provide recommendations to senior staff of appropriate enhancements
Negotiate with Vendors on contracts and service agreements
Project Management
Operate as on site leader during projects (primarily annual overhauls)
Manage and supervise 4 department mechanics and work with entire plant maintenance team
Be responsible for all technical issues related to project
Be responsible for all vendor issues related to project
Handle all personnel issues with management and HR support
Serve as liaison between plant management and department management
This function represents 75% of department responsibilities
Training Development
Develop SOPs and job aids through observation and analysis
Utilize technician expertise to disseminate individual knowledge throughout department and company
Work with site specific leaders in resolving system obstacles
Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders
Special Assignments
Execute various tasks that may not fall under scope of any other department employee
Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc.
Travel Requirements: Approximately 100% of the year
Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment.
This position requires the incumbent to possess and maintain a valid drivers license.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Competencies
Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc.
Able to translate data into recommendable actions to senior staff
Strong analytical and problem solving skills
Self-Motivated with a proven record of taking the initiative
Able to work with minimal supervision
Detail-Oriented with Excellent Oral and Written Communication Skills
Able to execute tasks in a very dynamic and ever-changing environment
Exercise sound judgment and ability to work effectively with a diverse workforce
Qualifications
Minimum Qualifications:
2 Years - Experience in Field or similar manufacturing environment
2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Education
Minimum Required:
Bachelor's Degree in Business Administration or other related field
Preferred:
Master's Degree in Business Administration or other related field
Typical Compensation Range
Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
***********************************************
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
$71.3k-103.4k yearly Auto-Apply 18d ago
Implementation Support Coordinator
Psi Services LLC 4.5
Remote job
Title: Implementation Support Coord. Salary: $65K About PSI We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative,supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
About the Role
The Implementation Support Coordinator at PSI supports the business through daily operational, technical, and quality assurance tasks related to the client intake process for AI Content Generation and Test Prep implementations. This role ensures that every client project enters implementation fully validated, documented, and ready for execution in collaboration with internal teams and external partners.
The Implementation Support Coordinator reports to the Vice President of Learning and Test Prep Revenue. This is a full-time permanent position, flexible from Monday to Friday during typical office hours, and can be performed remotely.
Role Responsibilities
* Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials).
* Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement.
* Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks.
* Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status.
* Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy.
* Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff.
* Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions.
* Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed.
* Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones.
* Support lessons-learned documentation by highlighting recurring issues or areas for process improvement.
Knowledge, Skills and Experience Requirements
* High school diploma or equivalent required; Bachelor's degree preferred.
* 1+ years' experience in client management, project coordination, quality assurance, or a related field.
* Experience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferred.
* Demonstrated ability to manage technical documentation and version control.
Benefits & Culture
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
* 401k/Pension/Retirement Plan - with country specific employer %
* Enhanced PTO/Annual Leave
* Medical insurance - country specific
* Dental, Vision, Life and Short Term Disability for US
* Flexible Spending Accounts - for the US
* Medical Cashback plan covering vision, dental and income protection for UK
* Employee Assistance Programme
* Commitment and understanding of work/life balance
* Dedicated DE&I group that drive core people initiatives
* A culture of embracing wellness, including regular global initiatives
* Access to supportive and professional mechanisms to help you plan for your future
* Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
$65k yearly 2d ago
Underwriting Support Supervisor - Life Sciences (Hybrid or West Coast Remote)
Intact Specialty Solutions
Remote job
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you.
Who we are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups.
Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for an Underwriting Support Supervisor to join our Life Sciences team based in our Anaheim, CA office or remotely within the West Coast of the United States. The position supervises the day-to-day management of qualified underwriting support staff, workflow processes and/or call monitoring to ensure prompt service to internal and external customers. Provides support services for producers, including authorizing renewals and endorsements under some supervision and within authority guidelines. This is the entry-level management function. Some of the Underwriting Support Supervisor include but are not limited to:
Determines day-to day priorities and assigns workload to staff to maximize productivity and quality in support of Underwriters. Monitors work progress and reassigns work and personnel as required. Ensures service levels are achieved by continuous monitoring of available staff and transaction volumes. Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met.
Supervises day to day underwriting support staff functions. This includes recommendations for all aspects of performance management, including but not limited to staffing selection, goal setting, skill assessment, performance appraisals, training and development.
Resolves processing and billing questions on underwriting transactions within multiple systems. Researches, documents and reports system problems to IT via service logs for resolution. Develops and implements standardized processing procedures.
Creates and implements quality control procedures and monitors adherence to Underwriting guidelines through audits and reports. Reviews work on processing system for accuracy and completeness. Monitors staff for accuracy and established customer service standards.
Identifies trends and develops plans for eliminating causes of recurring errors. Works with Underwriters to develop, implement, and assess effectiveness of workflow and associated procedures. Implements workflow changes as needed, to maximize team effectiveness.
Identifies skill gaps of staff and establishes appropriate training needs. Works with management to recognize future needs of the organization and plans development of staff to meet those needs. Develops and delivers effective training and cross-training plans as needed.
The expertise you bring
Bachelor's degree or equivalent business experience is required.
2+ year's experience in an Underwriting Support or Operations Center environment.
1-2 years supervisory experience preferred.
Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $71,000 - $100,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $89,000 - $105,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:
Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health supportprograms, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:
Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.
About Intact
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
#LI-US
#LI-DA1
#LI-HYBRID
$89k-105k yearly 31d ago
Reporting Support Supervisor
Paylocity 4.3
Remote job
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.
Position Overview
The primary function of the Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training, and mentoring to their team, ensuring all critical aspects of department issues are met and resolved appropriately. The Team Lead will meet with and provide coaching and feedback to their employees around areas of improvement and identify areas of success.
The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits, as well as offer praise and positive promotion of a job well done.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervise the work of their assigned team on a day-to-day basis which may include the delegation of work assignments
Act as a liaison to other groups and departments to support team initiatives, and provide guidance on client expectations and timelines driving to a successful resolution
Identify and work to remove obstacles that team members face in accomplishing their tasks
Assist with hiring and onboarding new team members
Provide training and assist with coaching and development of new and existing team members
Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
Compile performance metrics for team to be delivered to leadership
Develop and collaborate with leadership on best practices and ways to improve the team's performance
Lead team initiatives and execute on strategy
Represent Tech Ops in cross team client escalations/departmental issues and strategize on solution ideas
Occasional Travel may be required
All other duties as assigned by Manager
Education and Experience
Bachelor's degree preferred or equivalent work experience in related field
At least 2 years of experience in a lead or mentor position required
At least 3 years of experience in Payroll and HR industry required
Strong technical aptitude
Comfort/experience communicating with Executive level leadership internally or client facing
Lean Six Sigma experience preferred
Demonstrated ability to thrive in an autonomous environment with minimal direction
A client first mentality and ability to demonstrate and teach excellence in client facing interactions.
Thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers
Bachelor's degree preferred Computer Science, CIS, MIS or equivalent work experience
Experience with Paylocity's Payroll product strongly preferred
Physical requirements
· Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
· Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $63,600- $90,800/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via **************************
Requirements:
$63.6k-90.8k yearly 6d ago
Clinical Support Supervisor (BCBA)
The Place for Children With Autism
Remote job
Schedule: Full-time | 10:00 am - 7:00 pm
Are you a Board Certified Behavior Analyst (BCBA) eager to make a significant difference in the lives of children and families affected by autism? At The Place for Children with Autism, we are dedicated to enriching lives through evidence-based, high-quality therapy. Our mission is to provide exceptional care, one child and one family at a time. If you are passionate about creating positive change, we invite you to join our team.
Strong Preference for candidates located in:
IL, IN, IA, WI, TX, IA, MI and MO
Impactful Responsibilities:
Supervise a caseload of up to 8 clients, shaping their developmental journey.
Conduct assessments and craft individualized treatment programs that directly impact each child's progression.
Maintain meticulous client notes and data, ensuring accuracy and effectiveness in therapy.
Provide crucial supervision and training to our clinical staff and families, empowering them to support our mission.
Evaluate and adapt behavior intervention plans, driving continuous improvement and success.
Cultivate a positive and supportive culture among our dedicated team, clients, and families, fostering a sense of belonging and empowerment.
Opportunities for Growth: At The Place for Children with Autism, we believe in nurturing talent and fostering professional development. As a valued member of our team, you'll have access to:
Opportunities for career advancement and leadership roles within our organization.
Professional development stipends and in-house CE training to enhance your skills and expertise.
Pathways for additional certifications and specialized training to further your career goals.
Supportive Work Environment: We prioritize creating a supportive and inclusive work environment where every team member feels valued, respected, and empowered to succeed. Our commitment to diversity, equity, inclusion, and belonging is at the heart of everything we do.
Competitive Compensation and Benefits: Besides making a meaningful impact, we offer a competitive compensation package and comprehensive benefits, including:
Full-time, exempt, salaried position
Salary commensurate with experience
Annual Professional Development Stipend
In-House CE Training (No Cost)
Medical, dental, vision, disability, and commuter benefits
Paid Parental Leave
401(k) with company match
Paid vacation, sick, and holiday time off
Performance-based increases
Monthly health and wellness membership reimbursement
Weekly work-from-home opportunity
Requirements:
Master's degree and Board-Certified Behavior Analyst certification required.
Established management skills.
Ability to multi-task and prioritize.
Strong verbal and written communication skills.
Recognition and Appreciation: Your contributions will be recognized and valued at The Place for Children with Autism. We offer service-focused leadership, a purpose-driven team and community, continuous learning, quality, and excellence. Most importantly, joy, fun, and celebration!
Join Our Team: If you're ready to make a lasting impact and be part of a team dedicated to changing lives, we invite you to apply today. Together, we can make a positive difference in our communities.
Ready to join us in making a difference? Apply now and let's create brighter futures together at The Place for Children with Autism!
The Place for Children with Autism is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
$39k-59k yearly est. Auto-Apply 18d ago
Program Support Specialist - Brown
Gesher Human Services 3.8
Remote job
DEPARTMENT: Senior Adult Services
SUPERVISOR: Director, Senior Adult Services
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
The ProgramSupport Specialist will complete program assessments, enrollments and care plans for Brown Program participants, as well as provide supportive services for their care partners.
QUALIFICATIONS
Education:
Master's degree in social work or equivalent degree preferred.
Other:
Two years' experience working with older adults- including those with dementia or other diagnoses causing cognitive change- and their care partners. Interpersonal skills sufficient to communicate with clients, public, supervisory and administrative staff. Composition and time management skills sufficient to prepare required reports and correspondence.
DUTIES AND RESPONSIBILITIES
Complete enrollment process, including but not limited to these tasks:
Providing optional tour/trial visit of Brown Program.
Completing intake and assessment.
Respond to all inquiries in a timely manner, follow up for possible enrollment, and provide referrals as needed.
Follow up regularly with individuals on program referral list.
Orient other staff to psychosocial needs of participants and care partners.
With input from program team, participant and family care partners, develop and update ongoing care plans.
Fill in for other program staff as needed.
Publicize and conduct caregiver support groups on a regular basis.
Assist participants and care partners in finding services and resources as needed.
Provide needed support, linkages and follow-up for participants and family members when in crisis.
Complete and manage required documentation.
Maintain charting, correspondence and reporting via agency electronic tracking system.
Network and collaborate with other social workers, case managers and counselors in the community.
Assist with the marketing of program services and sponsored/hosting events.
Participate in planning and hosting program special events/offerings.
Meet with families who express concerns regarding finances for program attendance and assist in determining appropriate support.
Monitor subsidies to determine appropriate utilization.
Serve on agency committee(s) as appointed.
Supplemental Duties:
Assist director in modifying or developing new procedures. Lead or assist with trainings as needed.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
$42k-57k yearly est. Auto-Apply 5d ago
Program Support Specialist-Bilingual English/Spanish
GPS Group Peer Support
Remote job
Role Overview- Bilingual (English-Spanish Required)
As a GPS ProgramSupport Specialist, you play a key role in providing participant support,managingprogram communications and logistics, and moderating virtual training sessions and support groups. Your ability to create a seamless, welcoming participant experience directly impacts the quality and effectiveness of GPS programs.
The ideal candidate is highly organized, detail-oriented, responsive, and calm under pressure. Strong communication, time management, and problem-solving skills are essential, along with a warm, engaging presence that helps foster supportive learning environments.
In this role, you will:
Ensure a seamless participant experience by handling administrative tasks with precision, maintaining accurate records, and following standard operating procedures (SOPs).
Manageprogram communications across email, Slack, and HubSpot, providing clear and timely participant support.
Assist participants with navigation and troubleshooting in Zoom, the LMS, and other platforms via email and phone.
Develop and maintain participant support resources, including FAQs, troubleshooting guides, and quick-reference materials.
Moderate Zoom meetings and live support groups, conducting tech checks, assigning roles, setting up breakout rooms, and resolving real-time issues.
Key Skills & Qualifications
Ability to work effectively in a remote environment with strong time management and organizational skills.
Excellent communication and interpersonal skills to engage diverse participants.
Strong customer service and problem-solving abilities to address participant concerns.
Proficiency in Microsoft Office Suite and Google Suite for managing training materials.
Prior experience in customer service, facilitation, coaching, or teaching.
Competency with video conferencing tools.
Exceptional attention to detail and ability to follow standard operating procedures precisely.
Fluency in both Spanish and English, including speaking and writing is required.
Preferred Skills
Experience in virtual meeting moderation using platforms such as Zoom, Slack, HubSpot, Asana, Eventbrite, and Alchemer.
Strong data and spreadsheet skills for managing participant records and reports.
High emotional intelligence for effectively managing participant interactions.
Ability to work independently in a fully remote environment.
Experience with CRMs (especially HubSpot) to manage participant engagement.
Familiarity with learning management systems (LMS)
Primary Responsibilities
Participant Support & Communication
Manage Inquiries - Respond to participant questions via email, Slack, and other communication channels in a timely and professional manner.
Provide Customer Support - Offer clear, responsive assistance for training-related questions and technical issues.
Facilitate Navigation & Troubleshooting - Guide participants in using Zoom, the LMS system, and other training platforms, resolving access or functionality concerns.
Develop Support Resources - Create and maintain FAQs, troubleshooting guides, and other reference materials to assist participants.
Collaborate for Efficiency - Work closely with the Program Director and Program Administrative Assistant to ensure prompt and accurate responses.
Administrative & Training SupportManage Communication - Send welcome emails, session reminders, progress updates, and completion certificates to participants. Respond to inquiries and provide guidance as needed.
Track Attendance & Registration - Prepare, update, and maintain accurate attendance records and registration reports using HubSpot and the LMS system.
Facilitator Coordination - Assist facilitators by managing schedules, distributing materials, and ensuring they have the necessary resources for each session.
Follow-Up & Participant Engagement - Monitor participant progress, address questions, and provide additional support to enhance engagement and completion rates.
Data & System Management - Maintain organized records and reports in HubSpot and the LMS system to ensure seamless tracking of participant activity and program outcomes.
Program Moderation & Zoom Support
Zoom Proficiency - Manage Zoom settings, assign co-hosts, troubleshoot technical issues, and ensure smooth session operation.
Pre-Event Tech Checks - Conduct sound, video, and connection tests to confirm facilitators are prepared.
Professional Communication - Clearly and efficiently communicate with facilitators and the Program Director about any issues.
Breakout Room Management - If needed, set up and assign breakout rooms.
Participant Management - Manage participant entry, mute/unmute controls, and chat communication.
Co-Hosting & Role Assignment - Assign appropriate Zoom permissions to facilitators for seamless operation.
Quick Problem-Solving - Address technical or logistical concerns in real time.
Technical Tools & Platforms (Training Provided) Required Experience:
Candidates must have experience with HubSpot, Zoom, Google Suite, Asana, Eventbrite, Alchemer, and Slack. Proficiency in managing digital tools for communication, scheduling, project tracking, event management, and data reporting is essential. The ideal candidate is comfortable navigating multiple platforms, ensuring seamless program operations, and troubleshooting technical issues as needed.
Work Requirements
Must have a quiet, private workspace with a laptop, microphone, and stable internet.
Proficiency in Google Spreadsheets, Google Slides, and email.
Strong written and verbal communication skills in English; Spanish is preferred but not required.
Ability to manage multiple responsibilities efficiently and meet deadlines.
Willingness to learn and use digital tools effectively.
A 'team player' mindset in a virtual office environment, fulfilling duties on time, being accountable to team members, and keeping them informed.
Professional presentation in staff meetings and all customer and community meetings.
Ownership of reliable equipment, including a computer, headset, microphone, video camera, and a stable internet connection.
High emotional intelligence: the ability to understand, use, and manage your own emotions positively to limit stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict in a remote work environment.
Ability to cope with change and shift gears comfortably.
Detail-oriented and process-oriented, driven by continuous improvement, with the initiative to identify improvements to reduce organizational ambiguity.
Data and spreadsheet savvy, capable of organizing information, and able to conduct administrative tasks efficiently.
Proficient with virtual meeting hardware, including a high-quality microphone and video camera.
Requirements
Must be fully fluent in both spoken and written Spanish and English. This is a mandatory requirement for the role.
Access to a designated, quiet, and private workspace, along with a laptop, good microphone, and stable internet connection.
Basic proficiency in Google Spreadsheets, Google Slides, and email.
Compensation for GPS ProgramSupport Specialist: $30 per hour.
About GPS Group Peer Support GPS Group Peer Support provides strength-based, trauma-informed therapeutic care, offering consistent mental health support during stress, crisis, and change. This evidence-based model integrates mindfulness, cognitive behavioral therapy, motivational interviewing, and peer support to reduce the long-term effects of stress and trauma. Designed for easy replication, GPS equips peer specialists, volunteers, and professionals with an interactive, accessible training format. Our scalable approach fosters supportive communities, helping individuals navigate challenges with confidence and resilience.
$30 hourly Auto-Apply 28d ago
Product Support Supervisor
Taxact Inc.
Remote job
Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.
This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.
POSITION SUMMARY:
The seasonal Product Support Supervisor will be responsible for assisting management with leading the daily operations in a fast-paced environment. You will be responsible for training and mentoring our staff who provide customer service to our TaxAct individual tax filers. You will be responsible for managing individuals and completing projects and tasks. This position requires you to be self-motivated and be able to manage time well to meet metrics and deadlines.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Major responsibilities of the Supervisor position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervise, coach, and assist seasonal and permanent agents.
Mentor and coach agents provide weekly one-on-one progress tracking and mentoring/coaching sessions with agents assigned to you and assist with day-to-day questions. Provide progress tracking updates to your assigned agents both during training and season so they are aware if they are achieving their individual goals.
Monitor live phone calls and chats daily and provide immediate feedback and coaching as necessary to ensure agents are providing accurate information and professional support to all customers.
Monitor agent schedules for adherence.
Reconcile timecard data to production data for each pay period. Investigate differences to ensure agents are paid accurately for their time assisting customers. Process the timecards bi-weekly.
Perform ongoing monitoring for quality assurance and suggest adjustments to queues/staffing to ensure service levels are met.
Consistently run reports in systems and monitor live queues to ensure calls and chats are being handled appropriately and not exhibiting call or chat avoidance or other unacceptable behaviors.
Work with management to ensure proper messaging around performance expectations is conveyed.
Make suggestions to management on business process improvements based on call/chat monitoring results. Communicate trending issues to management.
Facilitate all new hire training to all agents ensuring they are set up for success.
Review, edit, help create by screen sharing and make suggestions on all training materials in partnership with the Learning & Development team.
Assist agents when needing technical and operational support, including product questions and product navigation.
Perform quality assurance (QA) of agent interactions.
Based on customer interactions, propose needed responses for the knowledge base.
Provide friendly support to all external customers in compliance with established processes and metrics.
Handle all customer escalations and/or concerns that are sent to our team by agents requesting a customer escalation or the senior leadership team receiving from a customer.
Research and troubleshoot customer issues.
Responsible for support operations and processes for agents.
Inspire team and peers with positivity and leadership.
Receive feedback and coaching from management and quickly adapt or apply the feedback
Additional job duties as needed.
EDUCATION & EXPERIENCE:
Knowledge and work experience with desktop and browser-based applications a plus.
2 - 3 years of remote call center supervisory experience or equivalent experience preferred.
Experience using tax software preferred.
Basic tax knowledge required.
At least 2 years of Microsoft Suite experience including Teams, SharePoint, and OneNote.
B2C or B2B experience a plus.
Excellent written and verbal communication skills.
Attention to detail.
Ability to multitask.
Ability to adapt quickly and in a positive manner to change
Strong problem-solving skills.
Excellent time management skills.
Resilient, dedicated team player who helps maintain a positive work environment.
Flexibility with scheduling - days, nights, and weekends
At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, d
isability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under
applicable
law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at **************
or by calling ************ extension 6049 to speak with a member of the HR Talent Acquisition team.
$38k-57k yearly est. Auto-Apply 14d ago
Supervisor, Patient Support
Paysign
Remote job
As part of Paysign's Customer Care Department, the Patient Support Supervisor is responsible for leading and supervising a team of Patient Support Specialists who are primarily responsible for supporting Paysign's Patient Affordability programs. The supervisor leads and coaches the agents to ensure the team's operational goals are met and the best exceptional service is provided to Paysign's Cardholders delivered via phone, email, or sms. The Supervisor serves as the escalation point and facilitates lines of communication between their team and the other operation teams.
Requirements
Essential Functions and Responsibilities
Leads, coaches, develops, communicates, and mentors each team member to reach their full potential and to cultivate a respectful, positive and customer centric environment.
Monitors productivity, quality, attendance, teamwork, and overall performance of each team member and of the collective team.
Seeks to identify and recommend improvements to systems, policies and procedures while staying in touch with the needs of the employees and the needs of the business.
Willingly receives and professionally handles escalated calls transferred from Patient Support Specialists.
Provides necessary reports to leadership on a daily, weekly, and monthly cadence.
Addresses behavioral, attendance related, and job performance issues with team members under the guidance of the departments' senior leader.
Acts on both positive and negative performance trends to recognize employees and to ensure attainment performance targets.
Provides communication and follow-up to ensure representatives are fully informed of all new product information, procedures, client needs, and company related issues, changes or actions.
Conducts team meetings and employee one-on-ones to communicate, coach and achieve performance objectives.
Assists in interviewing new hires and with training as a subject matter expert, as needed.
Determines work procedures, prepares work schedules and expedites workflow.
Maintains harmony among workers and resolves grievances.
Other duties as assigned.
Required Skills/Abilities
Strong understanding of the life cycle of a pharmacy claim, and how manufacturers, PMBs and pharmacies fit together.
Familiarity with D.0 standards.
Able to work with very minimal supervision.
Strong sense of initiative, self-starter.
Above average attention to detail.
Problem solver, able to understand underlying technical components of various operational tools and identify when there is a larger issue.
Strong interpersonal and communication skills.
Ability to work in high volume environment, adhering to production standards and SLAs set by management.
Strong team player and able to motivate others.
Easily adapts to and supports change.
Minimum Qualifications
1 year minimum, 2 or more preferred years of direct pharmacy claims processing experience at a pharmacy (specialty preferred) or a pharmacy benefit manager.
Bachelor's degree in or equivalent education and experience is.
Two or more years of experience in a supervisory role preferred.
Two or more years in an inbound customer service environment preferred.
Proficient in Salesforce.com and MS Office tools.
Working Conditions
Work is generally performed within an indoor office environment utilizing standard office equipment.
Travel: This position does not normally require overnight travel.
Remote Work: This position is not eligible for remote work.
Supervisory Responsibilities/Accountabilities
This position manages a team of employees in Patient Support, will report to the senior leader of the department and is responsible for development and performance management of his/her team members.
Physical Requirements
General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members.
Salary Description $50,000 per year
$50k yearly 5d ago
Supervisor, Patient Support
Paysign Inc.
Remote job
Job DescriptionDescription:
As part of Paysign's Customer Care Department, the Patient Support Supervisor is responsible for leading and supervising a team of Patient Support Specialists who are primarily responsible for supporting Paysign's Patient Affordability programs. The supervisor leads and coaches the agents to ensure the team's operational goals are met and the best exceptional service is provided to Paysign's Cardholders delivered via phone, email, or sms. The Supervisor serves as the escalation point and facilitates lines of communication between their team and the other operation teams.
Requirements:
Essential Functions and Responsibilities
Leads, coaches, develops, communicates, and mentors each team member to reach their full potential and to cultivate a respectful, positive and customer centric environment.
Monitors productivity, quality, attendance, teamwork, and overall performance of each team member and of the collective team.
Seeks to identify and recommend improvements to systems, policies and procedures while staying in touch with the needs of the employees and the needs of the business.
Willingly receives and professionally handles escalated calls transferred from Patient Support Specialists.
Provides necessary reports to leadership on a daily, weekly, and monthly cadence.
Addresses behavioral, attendance related, and job performance issues with team members under the guidance of the departments' senior leader.
Acts on both positive and negative performance trends to recognize employees and to ensure attainment performance targets.
Provides communication and follow-up to ensure representatives are fully informed of all new product information, procedures, client needs, and company related issues, changes or actions.
Conducts team meetings and employee one-on-ones to communicate, coach and achieve performance objectives.
Assists in interviewing new hires and with training as a subject matter expert, as needed.
Determines work procedures, prepares work schedules and expedites workflow.
Maintains harmony among workers and resolves grievances.
Other duties as assigned.
Required Skills/Abilities
Strong understanding of the life cycle of a pharmacy claim, and how manufacturers, PMBs and pharmacies fit together.
Familiarity with D.0 standards.
Able to work with very minimal supervision.
Strong sense of initiative, self-starter.
Above average attention to detail.
Problem solver, able to understand underlying technical components of various operational tools and identify when there is a larger issue.
Strong interpersonal and communication skills.
Ability to work in high volume environment, adhering to production standards and SLAs set by management.
Strong team player and able to motivate others.
Easily adapts to and supports change.
Minimum Qualifications
1 year minimum, 2 or more preferred years of direct pharmacy claims processing experience at a pharmacy (specialty preferred) or a pharmacy benefit manager.
Bachelor's degree in or equivalent education and experience is.
Two or more years of experience in a supervisory role preferred.
Two or more years in an inbound customer service environment preferred.
Proficient in Salesforce.com and MS Office tools.
Working Conditions
Work is generally performed within an indoor office environment utilizing standard office equipment.
Travel: This position does not normally require overnight travel.
Remote Work: This position is not eligible for remote work.
Supervisory Responsibilities/Accountabilities
This position manages a team of employees in Patient Support, will report to the senior leader of the department and is responsible for development and performance management of his/her team members.
Physical Requirements
General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members.
$32k-49k yearly est. 2d ago
Program Support Specialist - Brown
That Jlive
Remote job
DEPARTMENT: Senior Adult Services
SUPERVISOR: Director, Senior Adult Services
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
The ProgramSupport Specialist will complete program assessments, enrollments and care plans for Brown Program participants, as well as provide supportive services for their care partners.
QUALIFICATIONS
Education:
Master's degree in social work or equivalent degree preferred.
Other:
Two years' experience working with older adults- including those with dementia or other diagnoses causing cognitive change- and their care partners. Interpersonal skills sufficient to communicate with clients, public, supervisory and administrative staff. Composition and time management skills sufficient to prepare required reports and correspondence.
DUTIES AND RESPONSIBILITIES
Complete enrollment process, including but not limited to these tasks:
Providing optional tour/trial visit of Brown Program.
Completing intake and assessment.
Respond to all inquiries in a timely manner, follow up for possible enrollment, and provide referrals as needed.
Follow up regularly with individuals on program referral list.
Orient other staff to psychosocial needs of participants and care partners.
With input from program team, participant and family care partners, develop and update ongoing care plans.
Fill in for other program staff as needed.
Publicize and conduct caregiver support groups on a regular basis.
Assist participants and care partners in finding services and resources as needed.
Provide needed support, linkages and follow-up for participants and family members when in crisis.
Complete and manage required documentation.
Maintain charting, correspondence and reporting via agency electronic tracking system.
Network and collaborate with other social workers, case managers and counselors in the community.
Assist with the marketing of program services and sponsored/hosting events.
Participate in planning and hosting program special events/offerings.
Meet with families who express concerns regarding finances for program attendance and assist in determining appropriate support.
Monitor subsidies to determine appropriate utilization.
Serve on agency committee(s) as appointed.
Supplemental Duties:
Assist director in modifying or developing new procedures. Lead or assist with trainings as needed.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
$28k-45k yearly est. Auto-Apply 7d ago
Sr Program Support Specialist
MWI Animal Health
Remote job
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This Sr ProgramSupport Specialist role will operate as the primary escalation point of contact for internal/external project needs. They will collaborate with the manager to develop and monitor Key Performance Indicators (KPIs) to ensure highest standards of customer support is achieved. This role helps with the efficient sourcing of inventory and ad-hoc report generation in support of customer inquiries and/or manager requests to mitigate current and future challenges ensuring continuous customer support. The incumbent will contribute to continuous improvement efforts targeted at enhancing the customer experience.
Responsibilities:
Understands and is knowledgeable on all aspects of the Program.
SupportsProgramManager with all day-to-day operational aspects of the Program to drive seamless execution of the program.
Acts as main point of contact for customers, owning and resolving customer questions/concerns from beginning to end and ensuring final communication to customers.
Proactively communicates, in coordination and direction from the ProgramManager, any issues with the Program and answer follow-up questions/concerns from customers.
Manages, with direction and support from the ProgramManager,Program implementation, ensuring all tasks are effectively completed to provide a seamless launch to Program customers.
Presents updates during Monthly Program Meetings to keep ProgramManager up to speed on current Program success/challenges/opportunities.
Works in coordination with the ProgramManager to run reports and gather information to support issue resolution and enhancements to the program.
Works closely with the ProgramManager to report KPI data in efforts to identify trends, bandwidth, and opportunities to streamline and enhance expected performance.
Provides and supports customer training and communication for Program onboarding.
Provides training to customer-facing teams on the Program to answer high level Program questions.
Participates in customer and sales calls as the SME to supportProgram questions.
Maintains all relevant Program participant contact information.
Collaborates with internal teams' subject matter experts to resolve Program issues.
Responsible for maintaining deep knowledge of internal Cencora contacts and processes to facilitate timely resolution of escalated issues.
Joins all relevant internal calls to understand issues, updates, and changes to the Program.
Tracks all customer issues to be reviewed with/by the ProgramManager.
Must be willing to travel up to 25% of the time (including overnight travel) as required to effectively manageProgram.
Performs related duties as assigned
Education:
Requires broad training in fields such as business administration, accountancy, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree; normally requires a minimum of three (3) years directly related and progressively responsible Services. Pharmacy Technician Certification and/or hospital experience preferred.
Knowledge and Skills:
Strong organizational skills; attention to detail
Ability to communicate effectively both orally and in writing
Strong customer service skills
Excellent follow-up skills
Strong interpersonal skills
Strong time management skills
Good understanding of specific Hospital and/or Community & Specialty business segments
Good understanding of Cencora business units
Up-to-date knowledge of Microsoft office software
Ability and commitment to identify opportunities to enhance customer experience
Ability to engage, inspire and drive results
Understands values and needs of customers and can assess changing market conditions
Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships
Strong creativity and innovation skills; focused and disciplined
#LI-DL1
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit **************************************
Full time Salary Range*$74,000 - 105,820
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
.
Affiliated Companies:Affiliated Companies: AmerisourceBergen Drug Corporation
$32k-48k yearly est. Auto-Apply 56d ago
Family Adventure Coordinator (Remote)
Scenic Voyages
Remote job
Scenic Voyages is seeking a Remote Family Adventure Coordinator who is passionate about crafting unforgettable family experiences. This role is perfect for someone who enjoys helping others explore new destinations, plan special memories, and travel with ease. Join a supportive team that values collaboration, continuous learning, and exceptional client care.
Key Responsibilities
Assist families with planning and booking vacations, activities, and adventure experiences
Provide personalized recommendations tailored to different family sizes, interests, and travel styles
Support clients through the entire planning process, ensuring a smooth and enjoyable experience
Manage travel itineraries, reservations, and adjustments as needed
Stay up to date on family-friendly destinations, promotions, and vendor offerings
Deliver outstanding customer service through clear communication and timely follow-up
Handle client inquiries, travel details, and troubleshooting as required
Qualifications
Strong passion for travel planning and customer support
Excellent communication and interpersonal skills
Ability to work independently in a remote environment
Organizational skills with strong attention to detail
Computer literacy and ability to learn supplier booking systems
Problem-solving mindset with a positive, professional attitude
What We Offer
Comprehensive training and ongoing professional development
Flexible remote work environment
Opportunities to explore destination knowledge and industry perks
Supportive team culture focused on growth and success
Access to exclusive agent perks
If you love helping families create meaningful adventures and lasting memories, we would love to hear from you! Apply today to join our growing team at Scenic Voyages.
$35k-50k yearly est. 60d+ ago
Remote Family Cruise Experience Coordinator
Reed's Adventures
Remote job
About the Role: As a Family Cruise Experience Coordinator, you will support families in organizing cruise-based vacations by handling planning details, reservations, and personalized recommendations. This role focuses on coordination and client support in a remote environment.
Responsibilities:
Assist families in selecting cruise itineraries, accommodations, and activities
Coordinate reservations and confirmations
Provide guidance on family-friendly onboard experiences
Manage documentation, payments, and planning details
Communicate clearly before and throughout the planning process
Qualifications:
Strong communication and organizational skills
Detail-oriented with a client-focused mindset
Comfortable working independently from home
Interest in family-oriented vacation planning
What We Offer:
Full training and ongoing mentorship
Flexible remote scheduling
Performance-based pay structure
Access to planning tools and family cruise resources
$39k-54k yearly est. 19d ago
Supervisor Mortgage Support- Collateral
City National Bank 4.9
Remote job
*SUPERVISOR MORTGAGE SUPPORT* WHAT IS THE OPPORTUNITY? The Mortgage Support Supervisor provides leadership, guidance and support to a team of mortgage support specialists who complete fulfillment support tasks such as analyze condo/coop project documentation, document indexing, appraisal/flood/title ordering, and project approval reviews. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall task management. This includes but is not limited to -task monitoring, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's.
WHAT WILL YOU DO?
* Oversee the analysis of condo project documentation: Manage and guide the team in reviewing and interpreting condominium project documents to ensure accuracy and completeness.
* Evaluate compliance with agency and lender requirements: Direct the assessment of condominium projects to determine if they meet the standards of relevant agencies and lenders, including Fannie Mae, Freddie Mac, FHA, VA, and others. This includes evaluating financial viability, occupancy rates, and potential risks.
* Secure project approvals for condo and co-op projects: Lead the process of obtaining necessary approvals for various condominium and cooperative projects, ensuring alignment with organizational and regulatory standards.
* Responsible for effectively managing the team pipeline to ensure all departmental SLA's are met and/or exceeded.
* Responsible for training, motivating and counseling staff and holds every colleague on their team accountable for results including compliance and all metrics set forth by management.
* Ensures all colleagues on their team operate in accordance with the established workflow.
* Serves as a single point of contact for all escalated matters.
* Develop relationships with other leaders and staff to promote a positive and customer centric environment.
* Monitor and assess team performance and activities.
* Other duties as/or assigned by management.
* Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
* All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Minimum 5 years of mortgage experience including management in a mortgage banking company or related financial institution required.
* Minimum 5 years of experience working with FNMA/FHLMC guidelines and standard industry guidelines required.
* Minimum 5 years of experience of state and federal lending regulations (e.g. Respa, Reg Z, Ecoa, State Fair Lending) required
* Bachelor's degree preferred.
* Empower LOS preferred.
*Additional Qualifications*
* Must be detailed oriented and possess management skills with emphasis on planning, organization and scheduling.
* Excellent verbal and written communication skills sufficient to interact with staff, internal and external contacts.
* Proficient computer skills with experience using Microsoft Office Suite and Empower LOS.
* Very good analytical skills are beneficial.
* Ability to pay close attention to detail, and work under deadlines
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal supportprograms
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
\#LI-RK
\#CA-RK
$71.9k-114.8k yearly 33d ago
Program Executive - Drug Development
Praxis Precision Medicines
Remote job
Location: This position may be performed remotely, but requires the flexibility and willingness to travel as needed.
The Opportunity
Praxis is looking for a talented and experienced leader for a key program expected to advance best in class or first-in-class products for areas of high unmet medical need. The ideal candidate is a strong, multi-faceted leader who thrives in environments with high ambiguity, limited hierarchy, and real ownership of outcomes as the program continues its rapid trajectory of transformational patient impact.
This results-oriented individual will be characterized by a strong strategic mind, a collaborative nature and intellectual curiosity, and will credibly and enthusiastically work across the spectrum of research, development, technical operations, and commercialization. They will lead a cross-functional program team and be responsible and accountable for Praxis' program strategy, driving decision-making, and ensuring efficient and high-quality execution.
Praxis is committed to a high-energy, fast-pace and flat organization where individuals work as peers with singular objective to bring drugs to patients. This role is not about coordinating consensus; it is about building alignment, deeply understanding all aspects of the development activities for the product and driving the program forward. The Program Lead must embrace and exemplify this way of working.
Primary Responsibilities
Internally and externally communicate a shared and bold vision for the program.
Lead,manage, and maintain the Program Team, partnering with functional leads to ensure team effectiveness and operational excellence while retaining clear accountability for program-level decisions.
Lead the creation and execution of the program strategy and integrated development plan(s).
In collaboration with the Program Team, define and deliver against program OKRs.
Provide strategic oversight for program budgets and resourcing, actively shaping-not just tracking-investment decisions.
Architect scenarios to inform decision making and program planning; ensure that the right skills and capabilities exist on the team to effectively execute on the program plan.
Be a role model for Praxons: inspire ambitious goals, give and receive direct feedback, and build trust through transparency and follow-through.
“Roll up sleeves and get hands dirty” for the benefit of the team and the program; wear multiple hats, step into gaps, and hold yourself to the same standards as the team.
Serve as the primary integration point with corporate processes without creating unnecessary bureaucracy.
Qualifications and Key Success Factors
Demonstrated drug development experience with a strong track record of cross-functional leadership; experience across the full development lifecycle strongly preferred
Strong holistic understanding of the drug development process across functions
Ability to translate strategy into execution, driving decisions that create value under real-world constraints
Clear, compelling communicator across internal and external stakeholders
What Sets Successful Praxons Apart
Comfort operating with limited hierarchy and high personal accountability
Learning agility and intellectual curiosity; ability to rapidly develop deep understanding of new therapeutic areas
Willingness to challenge assumptions, surface risks early, and engage in healthy debate in service of the best outcome
Demonstrated ability to balance urgency with rigor in fast-moving environments
The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement. You'll need comfort with screen work, basic hand coordination, and focus. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Compensation & Benefits
At Praxis, we believe that taking care of our people (and
their
people) is important, so we provide a world class benefits package to help you thrive. This includes 99% of the premium paid for medical, dental and vision plans. We also provide company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage. Thinking about the future? We match dollar-for-dollar up to 6% on eligible 401(k) contributions and sweeten the deal with long-term stock incentives and ESPP. We provide a discretionary quarterly bonus, an extremely flexible wellness benefit, generous PTO, paid holidays and company-wide shutdowns. Not to mention, you'll also be joining a phenomenal crew of colleagues who are smart, engaged and inspiring. We aim high, collaborate hard, and produce results. Let's achieve the impossible together!
To round out our world-class total rewards package, we provide annualized base salary compensation in the range listed below. Final salary range may be modified commensurate with job level, education, and experience.
Annualized Base Salary$285,000-$325,000 USD
Company Overview
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. At Praxis we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high impact medicines for patients and families affected by and living with complex brain disorders. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.
Diversity, Equity & Inclusion
Guided by our core values, at Praxis Precision Medicines, Inc. we continue to DARE FOR MORE to advance, promote, and champion diversity, equity, and inclusion by encouraging individuals to bring their authentic selves and perspectives to work each day. We are an equal opportunity employer and committed to providing opportunities to all qualified applicants without regard to race, religious creed, color, gender identity or expression, age, national origin, sexual orientation, disability, genetics, military service and veteran status, or any other characteristic protected by federal, state, or local laws.
Attention: Job Scam Alert
Praxis has recently become aware of fraudulent job recruitment postings from individuals claiming to represent Praxis. These postings seek financial information in connection with fraudulent opportunities for employment. If you suspect any fraudulent activity or misrepresentation in connection with a Praxis job opportunity, please report it to ***************************.
Praxis does not accept unsolicited submissions from recruitment agencies for open positions. We ask all recruitment agencies to refrain from contacting any Praxis employee regarding any position. All unsolicited resumes submitted by recruitment agencies to any Praxis employee in any form or method will be deemed to be the property of Praxis, and Praxis explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruitment agency.
$54k-86k yearly est. Auto-Apply 5d ago
Remote Program Support Specialist
Jobgether
Remote job
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ProgramSupport Specialist - REMOTE. In this role, you will play a critical part in the success of various projects by offering day-to-day support to project managers and engineers. Your expertise in project scheduling and coordination will be key in maintaining timely and efficient operations, while your ability to communicate effectively will facilitate seamless collaboration across teams. By organizing project documentation and addressing compliance issues, you ensure that our projects adhere to the highest standards. This is a unique opportunity to contribute to impactful initiatives from the comfort of your own workspace.Accountabilities
Work and collaborate with ProgramManagement on business and contractual matters such as proposal preparation and project deliverables monitoring.
Maintain and ensure compliance with project and contractual documentation.
Serve as the focal point for ongoing issue resolution regarding compliance, acceptance, and payment.
Administer commercial contracts based on project milestones, tracking, and documenting change orders.
Develop and maintain tracking lists for proposals, deliverables, and project management.
Assist in preparation of monthly and financial reports.
Organize project, proposal, and contract meetings and prepare necessary briefs and materials.
Design technical documentation and convey complex information effectively to various audiences.
Requirements
High School Diploma/GED with 12+ years of experience or equivalent qualifications.
Experience in professional writing, editing, and document production.
Excellent organizational skills and ability to work under pressure.
Strong attention to detail and accuracy in work.
Effective communicator with excellent written and oral skills.
Ability to handle multiple tasks and work independently.
Advanced knowledge of MS Office Suite and strong computer skills.
Experience in authoring responses to statements of work and management plans.
Benefits
Competitive salary range of USD $113,440.00 - USD $170,160.00 per year.
Flexible work environment with the ability to work remotely.
Opportunities for professional development and growth.
Collaborative and supportive team culture.
Access to advanced resources and tools for efficient work.
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$38k-61k yearly est. Auto-Apply 6d ago
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