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  • Manager, Customer Service-IOC Operations (Fort Worth, TX, US)

    American Airlines 4.5company rating

    Manager job in Fort Worth, TX

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This role serves as a Manager on Duty (MOD) within the System Customer Service Manager (SCSM) team in the Integrated Operations Center (IOC). * You'll lead a high-impact team dedicated to delivering exceptional customer experiences during critical moments - making a real difference in how customers feel cared for. * This position gives you the opportunity to tackle complex operational challenges, strengthen your leadership skills, and develop expertise in customer planning and recovery strategies in a dynamic, fast-paced environment. What you'll do Provides sound hands-on leadership to achieve business objectives, ensure optimal performance, and devotion to service standards Sets specific objectives and key performance measures Ensures a high performance environment Demonstrates appropriate and positive energy, judgment in decision making, appropriate communication methods, and employee support Analyzes department's data effectively with focus on optimization and efficiency Ensures outstanding contribution is achieved by specialists and management staff Identifies improvement opportunities in processes and people Creates and oversees implementations and planning or planned efforts Provides guidance, counseling, training, coaching and administers corrective action in a fair and consistent manner adhering to company code of Ethics and standards Facilitates employee development by utilizing creative coaching techniques, performance plans, skill assessments to improve overall department productivity Develops effective employee appreciation, recognition methods, and create a happy work space Sustains a strong commitment to effective communication, informative and excellent culture that focuses on customer needs and expectations Partners with leaders and colleagues across organizations promoting collaboration and positive outcomes Ensures proper understanding and application of company and department policies, procedures, employee relationship protocols, and expectations Creates, maintains, and embraces a highly positive work environment that empowers, respects and rewards excellence in customer service and recovery while promoting, diversity, inclusion and transparency Leads or develops effective schedule, hiring and selection processes Leads and participates staff meetings, daily briefings and process improvement task forces Ability to work varied hours, including nights, weekends and holidays Ability to travel on occasions, including overnight travel All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Bachelor's degree in relevant field or equivalent experience/training * 5 years of supervisory/managerial experience Preferred Qualifications- Education & Prior Job Experience * Strong presentation skills and Project management skills * Aviation Customer Experience Skills, Licenses & Certifications Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Knowledge of performance reporting, demonstration of data, department statistics , and development of professional presentations Outstanding organizational, time management, creative thinking, and problem-solving skills Excellent interpersonal skills Ability to train, develop, and motivate Ability to energetically lead highly engaged employees in a complex and constantly changing environment Ability to effectively adapt to changes, embrace new ideas and motivate teams Ability to prioritize, meet deadlines consistently, and concurrently handle multiple tasks effectively Ability to analyze and interpret complex documents and processes Ability to resolve difficult personnel and administrative issues What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
    $50k-63k yearly est. 1d ago
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  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Manager job in Irving, TX

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 6d ago
  • Customer Service Manager

    Southwest Accessory Group

    Manager job in Haltom City, TX

    Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit. We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth. We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity. Benefits Day Shift (No Overnights) Paid Holidays 401(k) Plan w/ match Full benefit package including medical, dental, vision, life, disability and supplemental plans. PTO & Sick Time Position Summary: The Customer Service Manager oversees all customer support operations for a fast-paced automotive accessories distribution center. This role is responsible for leading a multi-time zone call center team, ensuring timely and accurate customer support across phone, email, chat, and order-management channels. The manager will maintain high service levels, streamline processes, resolve escalations, and drive continuous improvement to support company growth and superior customer satisfaction. Key Responsibilities: Oversee daily operations of a multi-time zone call center supporting customers, dealers, and internal teams. Lead, coach, and develop a team of customer service and inside sales representatives to meet performance metrics, quality standards, and response time goals. Monitor inbound request volume and adjust staffing or workflow to maintain SLAs across all time zones. Handle complex or escalated customer issues related to orders, shipping, returns, warranties, and product inquiries. Collaborate with warehouse, logistics, sales, and operations teams to resolve customer needs efficiently. Analyze service trends, identify operational gaps, and implement process improvements. Create and maintain customer service SOPs, scripts, and training materials. Oversee call center technologies including phone systems, CRM platforms, ticketing tools, and reporting dashboards. Prepare and present weekly and monthly performance reports, KPI reviews, and recommendations for improvement. Ensure compliance with company policies, customer requirements, and industry best practices. Recruit, hire, and train new team members as needed. Foster a positive, service-driven culture focused on professionalism, accountability, and customer satisfaction. Qualifications 3-5+ years of customer service leadership experience, preferably in a distribution, logistics, or automotive accessories environment. Proven experience managing a multi-time zone call center. Strong background in coaching, performance management, and staff development. Excellent communication, problem-solving, and conflict-resolution skills. Strong ability to analyze metrics and optimize operations. Experience with Five 9 CRM, call center systems, and order/logistics platforms. Ability to work in a fast-paced environment and manage competing priorities. High level of professionalism and customer-oriented mindset. Automotive, aftermarket parts, or distribution industry experience. Knowledge of ecommerce order flow, RMA processes, and warehouse operations. Ability to lead cross-functional initiatives and improve operational efficiency. Bilingual (English/Spanish) a plus. NetSuite experience a bonus.
    $38k-70k yearly est. 2d ago
  • Produce Manager

    Albertsons Company Inc. 4.3company rating

    Manager job in Fort Worth, TX

    Duties and Responsibilities Customer Service & Department Leadership Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service. Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, intercom, and one‐on‐one interactions). Answer and respond to incoming calls; resolve customer complaints and notify the Store Director as needed. Plan daily department operations and monitor production processes in alignment with company procedures and profitability standards. Produce Merchandising, Display Standards & Freshness Trim, cut, wrap, tray, display, and water produce. Build produce displays, rotate stock, and remove outdated or spoiled product. Ensure cleanliness and organization of the department and work areas. Implement effective promotional and seasonal displays. May oversee operation and maintenance of the Salad Bar and Fresh‐Made programs (where applicable). Maintain and follow all department standards, including Fresh‐Made standards and product freshness requirements. Ensure proper code dating is enforced for all produce items. Inventory, Stocking & Ordering Control inventory to maintain adequate product quantity, quality, and freshness in accordance with division directives. Stock and rotate product; maintain organized conditions in the produce cooler. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Perform receiving duties including breaking down loads, verifying orders by invoice, inspecting product quality, reporting shortages, stocking, and rotating product. Monitor shrink and control departmental costs. Team Leadership, Scheduling & Training Monitor employee productivity and evaluate overall performance. Schedule employees to ensure adequate coverage and high service levels. Maintain working knowledge of all department tasks, including opening and closing duties. Schedule, supervise, train, and assign duties to department employees. Train employees in store policies, sales techniques, and record‐keeping procedures. Identify and develop employees with potential for advancement. Initiate personnel actions such as pre‐employment interviews, transfers, promotions, and disciplinary measures. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Equipment & Operational Standards * Implement proper product preparation techniques. * Safely use and operate equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and the Sterilox machine.
    $30k-36k yearly est. 1d ago
  • General Manager

    Quikrete 4.4company rating

    Manager job in Grapevine, TX

    Reports To: Regional Vice President of Southwest Operations Pay is dependent upon experience and will be discussed during the consideration process Travel: 10% Job Summary: To manage all aspects of a Pavestone branch to achieve targeted short- and long-term Net Operating Income objectives. Responsible for Personnel, Sales, Cost Control, and implementing and maintaining administrative policies. Motivate, manage, listen, advise, lead by example, be the ethical compass, delegate, work under pressure, and multi-task. Performs CDC Sales Manager duties. Enforce company policies and procedures. Keep Safety as the Number 1 objective. Essential Functions: Personnel: Manage all branch personnel activities including: schedules, training, performance evaluations, recruiting, hiring and firing. Listen to all employees; be a sounding board and provide feedback. Sales: Ensure that branch sales and targeted margins for Retail and CDC are achieved. Manage day-to-day sales personnel activities. Maintain a very high level of customer service. Actively participate in sales calls. Develop local sales strategies and monitor National sales programs. Ensure that Pavestone image is maintained. Cost Control: Negotiate with vendors to achieve the highest quality at the lowest cost. Focus on controlling variable costs. Evaluate ROI for all expenditures. Maintain high Quality standards for all products. Maintain detailed maintenance programs for equipment. Administrative Execution: Implement and maintain all corporate policies, programs, and procedures. Oversee all branch administrative functions, including A/P, A/R, Invoicing, Payroll, etc. Review monthly financials. Participate in required management meetings, webinars, conference calls, and reporting as needed. Maintain a friendly, open-door policy in all departments so the whole team can feel motivated and supported. Transportation: Ensure that branch margins are achieved. Manage personnel activities. Oversee safety, customer service, and on-time deliveries. Plant Operations: Oversee production scheduling to insure PIMS are achieved. Oversee MC and ensure all maintenance activities are handled. Accountabilities: Branch must be profitable. Answer to the ROM and senior management. Accountable for your actions and ethics. Maintain all company equipment per company policy.
    $42k-76k yearly est. 1d ago
  • General Manager

    Panda Restaurant Group 4.6company rating

    Manager job in Granbury, TX

    The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
    $28k-42k yearly est. 2d ago
  • Hollister Co. - Assistant Manager, Hulen

    Abercrombie & Fitch Co 4.8company rating

    Manager job in Fort Worth, TX

    Company DescriptionAbercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. Job DescriptionThe Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store's organization. What You'll Do Customer Experience Drives Sales OMNI Channel Fulfillment Store Presentation and Sales Floor Supervision Store & Stockroom Operations Staffing, Scheduling, and Payroll Management Training and Development Communication Asset ProtectionQualificationsWhat it Takes Bachelor's degree OR one year of supervisory experience in a customer-facing role Strong problem-solving skills Ability to show up in a fast-paced and challenging environment Team building skills Self-starter Strong interpersonal and communication skills Drive to achieve results Adaptability / Flexibility Multi-Tasking Fashion Interest & KnowledgeAdditional InformationWhat You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Incentive Bonus Program Paid Time Off Paid Volunteer Day per Year, allowing you to give back to your community Merchandise Discount Medical, Dental and Vision Insurance Available Life and Disability Insurance Associate Assistance Program Paid Parental and Adoption Leave 401(K) Savings Plan with Company Match Training and Development Opportunities for Career Advancement, we believe in promoting from within A Global Team of People Who'll Celebrate you for Being YOU FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity employer.
    $31k-38k yearly est. 1d ago
  • Service Center Assistant Manager

    The McAlear Group

    Manager job in Irving, TX

    This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO
    $32k-45k yearly est. 2d ago
  • Pharmacy Operations Manager

    Revere Staffing Partners

    Manager job in Fort Worth, TX

    A growing pharmacy organization is seeking experienced, patient-focused Pharmacy Managers to lead daily operations at multiple locations. This role is ideal for licensed pharmacists who thrive in leadership roles and are passionate about delivering high-quality care while ensuring regulatory and operational excellence. Responsibilities: Oversee day-to-day pharmacy operations including inventory management, staff supervision, workflow optimization, and customer service Lead, coach, and develop pharmacy staff to uphold clinical standards and service excellence Ensure strict adherence to all federal, state, and local regulatory requirements Collaborate with internal teams and healthcare partners to support patient outcomes and drive operational improvements Monitor pharmacy metrics, implement best practices, and ensure compliance with organizational procedures Qualifications: Active pharmacist license in Texas Minimum of 3 years of pharmacy experience, with at least 1 year in a leadership or management capacity Demonstrated ability to manage teams, maintain compliance, and deliver excellent patient care Strong organizational, communication, and problem-solving skills Experience with pharmacy technology systems and workflow optimization preferred
    $49k-86k yearly est. 4d ago
  • Operations Manager

    Commercial Door LLC 3.9company rating

    Manager job in Irving, TX

    Commercial Door LLC is a commercial door service and installation company built on trust, quality craftsmanship, and service. We exist to serve our customers with excellence, protect our people through accountability, and deliver consistent, high-quality work-every time. This is a leadership position for someone who believes operations are the backbone of the business and takes pride in building systems, developing people, and executing relentlessly. The Operations Manager is responsible for owning day-to-day operational execution at their location, ensuring jobs are scheduled, staffed, completed correctly, billed accurately, and delivered on time, as well as timely material orders and estimates, while upholding company standards, policies, and core values. This role requires a strong leader, a clear communicator, and a problem-solver who thrives on accountability, structure, and continuous improvement. Key Responsibilities Operational Execution Oversee daily operations Ensure jobs are properly scheduled, dispatched, and completed efficiently Monitor job quality, safety compliance, and customer satisfaction Resolve operational issues quickly and professionally Ensure tools, vehicles, and resources are properly managed and protected People Leadership Lead, coach, and hold technicians and operations staff accountable Conduct regular check-ins, performance reviews, and coaching conversations Reinforce company standards, expectations, and core values daily Identify training needs and support skill development Maintain a culture of respect, teamwork, and professionalism Accountability & EOS Alignment Own and execute responsibilities per the Accountability Chart Ensure team members Get it, Want it, and have the Capacity (GWC) Participate in leadership meetings and scorecard reviews Track and report operational KPIs Execute Rocks, priorities, and process improvements consistently Financial & Administrative Oversight Partner with Finance on job costing, billing accuracy, and margin protection Ensure timecards, job notes, and documentation are completed correctly Monitor overtime, productivity, and labor efficiency Support AR/AP processes by ensuring operational follow-through Customer & Vendor Relations Serve as a professional point of escalation for customers Protect long-term relationships through clear communication and follow-up Coordinate with vendors and suppliers as needed Represent Commercial Door LLC with integrity and professionalism Compensation & Incentives Base Salary: $85,000 - $120,000 annually (commensurate with experience) Incentive Compensation: Performance-based bonuses No cap on performance-based earnings-results matter here Benefits & Perks Company truck provided for business use Company tools and equipment Medical, dental, and vision insurance Paid time off (PTO) and paid holidays Company provided devices Mileage and travel reimbursement (as applicable) Opportunities for career growth and leadership advancement Stable company with long-term vision and strong leadership Qualifications 5+ years of operations or field leadership experience (commercial door service industry preferred) Strong understanding of scheduling, dispatch, and field operations Proven ability to lead people and have direct, respectful conversations Excellent organizational and communication skills Comfortable using technology, systems, and reporting tools Valid driver's license and ability to travel between locations Must pass background check and drug screening and remain drug-free Commercial Door LLC is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. We hire leaders who take ownership, protect the standard, and deliver results.
    $85k-120k yearly 1d ago
  • Retail Manager

    AEG 4.6company rating

    Manager job in Graford, TX

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Company/Location: Rocker B Ranch, Graford, TX Reports To: General Manager Compensation: $48,000 annually with a $7,500 bonus Employee Type: Regular, full-time Overview The Retail Manager at Rocker B Ranch oversees all aspects of our on-site retail operations - including merchandise sales, inventory management, team leadership, and guest experience. This role ensures that the Rocker B retail experience aligns with the ranch's premium brand standards, drives profitability, and enhances the overall guest experience for athletes, families, and visitors. The Retail Manager will report directly into the General Manager and work closely with Unrivaled Sports' shared retail function to maximize collaboration and ensure continuity across the portfolio. Key Responsibilities 1. Store Operations & Leadership Oversee daily operations of the Rocker B retail store, ensuring smooth, efficient, and guest-focused execution. Lead, train, and motivate staff to deliver an exceptional retail experience that reflects Rocker B's hospitality culture. Create weekly schedules, manage payroll hours, and maintain staffing levels appropriate for event and non-event days. Uphold visual merchandising standards, cleanliness, and organization of all retail spaces. 2. Inventory & Merchandising Manage inventory levels to meet demand during tournaments and peak weekends while minimizing overstock. Perform weekly inventory counts Oversee product ordering, receiving, tagging, and placement. Identify trends in sales and adjust stock mix accordingly (e.g., Rocker B apparel, baseball gear, souvenirs). Coordinate with shared retail function for seasonal and tournament specific merchandise drops. 3. Financial & Sales Performance Monitor weekly sales performance, margins, and expense control. Develop sales strategies and promotional plans to achieve budget targets. Track KPIs such as revenue per guest, conversion rate, and average transaction value. Prepare retail budgets and financial reports (when applicable); make data-driven decisions to improve profitability. 4. Guest Experience & Customer Service Create a warm, welcoming environment that enhances Rocker B's overall guest experience. Handle guest inquiries and resolve complaints promptly and professionally. Train team members on Rocker B's brand standards, ensuring consistency in service and product knowledge. 5. Team Development Provide coaching, feedback, and growth opportunities for retail associates. Build a culture of accountability, teamwork, and pride in representing the Rocker B brand. Qualifications 3+ years of retail management experience (hospitality, resort, or sports environment preferred). Strong leadership, communication, and organizational skills. Proven experience in inventory control, merchandising, and financial management. Ability to thrive in a fast-paced, event-driven environment with fluctuating customer volume. Proficiency with POS systems and retail management software (Toast, ADP, 7Shifts, Square, and Yellowdog preferred) Passion for sports, hospitality, and delivering an exceptional guest experience. #RockerB #twmanager
    $48k yearly 2d ago
  • Residential General Manager

    Stayapt Suites

    Manager job in Fort Worth, TX

    This Residential Hotel Manager is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction, and support to hotel employees; maintain a high-quality product. This Hotel General Manager will have an incredible 2 Bedroom and 2 Bathroom apartment with all utilities paid. Education & Experience · Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rates. · Support sales efforts as directed by the Management and the corporate sales organization. · Train front desk staff to successfully perform selling techniques and procedures for current promotions. Financial Results: · Provide input to the annual budget by forecasting changes in operating expenses and labor cost. · Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards. · Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances. · Execute company policies and procedures for purchasing. Guest Satisfaction: manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit. · Employee Satisfaction: Train and develop employees in accordance with Human Resources programs and guidelines. · Train staff to successfully perform all functions for guest service and for handling upset guests who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. · Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards. · Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies. · Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees. Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages. · Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest. · Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover. Product Quality: · Ensure a satisfactory guest experience and protect the company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards. · Manage the preventative maintenance and quick-fix programs in accordance with company standards. · Receive satisfactory scores for product quality as measured by Medallia and take action to correct any deficiencies. MINIMUM EDUCATION: · Bachelor's Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable. 5 years as Hotel General Manager or other hotel management role. Physical Requirements · Must be able to sit or stand for long periods at a time. · May be required to do light lifting or carrying. · Capable of working in a fast-paced environment and in stressful situations. · Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. · May be required to walk and/or stand for long periods of time. · Must be flexible in work hours/days. · Must possess a valid driver's license. General Requirements · Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access. · Must have full knowledge of Hotel Management and Operations. · Must have effective oral and written communication skills. · Must have good analytical skills and decision-making ability.
    $41k-74k yearly est. 1d ago
  • Moving and Packing Operations Manager

    Servpro Team Shaw

    Manager job in Grapevine, TX

    SERVPRO Team Shaw - Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today! Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Contents Field Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”! We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero ! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow. Key Responsibilities: As a Contents Field Manager, you will lead and manage all aspects of contents restoration, including inventory, pack-out, cleaning, and return of customers' personal property after fire, water, or other types of property damage. This role requires exceptional organizational skills, customer service expertise, and the ability to lead a team in a fast-paced, often high-stress environment. In this role, you will also: Oversee the pack-out, inventory, and transportation of customer contents from affected properties Manage the cleaning, restoration, and storage process for personal belongings, using specialized equipment and software Ensure accuracy of inventory tracking, documentation, and communication with both customers and insurance adjusters Train, supervise, and schedule contents technicians and warehouse staff to meet production goals and quality standards Collaborate with project managers, estimators, and insurance representatives to ensure seamless job execution Conduct quality control inspections to ensure items are properly cleaned, restored, and packaged for return Communicate with homeowners and commercial clients regarding the status of their belongings, demonstrating empathy and professionalism Implement safety protocols and maintain a clean, organized warehouse and contents cleaning area Coordinate timely delivery and return of contents to customers once the property has been restored Maintain detailed and accurate documentation using SERVPRO software (e.g., Xactimate, iCat, Encircle, or other platforms) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Availability for overtime and on-call hours may be required during peak demand or emergency responses Qualifications Required: High school diploma or equivalent 2+ years of experience in restoration, moving services, inventory management, or related fields Excellent communication and organizational skills Valid driver's license with a clean driving record Proficiency with inventory software and Microsoft Office Suite Ability to lift and move heavy items (up to 50 lbs.) and work in physically demanding environments Preferred: Experience in the restoration industry, specifically contents handling or pack-out operations Certifications from IICRC (such as Fire and Smoke Restoration Technician or Contents Processing Technician) Familiarity with SERVPRO systems (e.g., WorkCenter, Xactimate, DryBook, iCat) Experience leading teams or supervising staff in a warehouse or field environment Strong customer service skills and the ability to handle sensitive or emotionally charged situations Benefits Medical, Dental, Vision Paid Time Off Sick Paid Time Off Matching 401K Competitive compensation Personal Development Opportunities All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
    $49k-86k yearly est. 4d ago
  • General Manager

    Line and Shine Services, LLC

    Manager job in Fort Worth, TX

    Line and Shine Services Company: Line and Shine Services - Parking Lot Striping, Power Washing & Property Maintenance About Us At Line and Shine Services, we don't just stripe parking lots and pressure wash properties - we help multifamily and commercial properties shine . With a reputation for precision, reliability, and customer-first service, we're growing fast and looking for a General Manager who embodies the same entrepreneurial spirit that built this company from the ground up. Who We're Looking For We're not looking for someone who does the bare minimum. We're looking for someone with hustle. The kind of leader who: Sees the details that others miss, and knows that small things make the big difference. Leads from the front, setting the standard in effort, attitude, and accountability. Is teachable and humble, always looking to grow - but still confident enough to take charge. Treats the business like their own, because to us, we need a leader who acts like it is their baby. Goes the extra mile every time - not because someone told them to, but because that's who they are. We can teach you the technical side of the job. What we can't teach is hustle, drive, and pride in your work . That's innate. If you've got it, we want you. What You'll Do Oversee day-to-day operations of our crews and services (striping, pressure washing, property maintenance). Lead and inspire a team of technicians - balancing accountability with respect. Manage scheduling, quality control, equipment maintenance and customer communication. Bid and Build relationships with customers. Grow the business, our offerings and customer base. Spot inefficiencies and fix them before they become problems. Work alongside ownership to grow the business, expand service lines, and increase profitability. Represent Line and Shine Services with professionalism, energy, and passion. What We Require Strong leadership skills with a “servant leader” mindset. You will be out of the office working on job sites as much as in the office. Entrepreneurial drive - you treat the business like it's yours. Excellent communication and organizational skills. Ability to problem-solve under pressure. Valid driver's license; willingness to be in the field when needed. Experience in property services, construction, or related fields is a plus - but not required. We care more about your hustle and leadership potential than your résumé. Why Join Us Opportunity to take ownership of a growing company's operations. A culture that rewards initiative, hard work, and innovation. Competitive pay + performance-based growth opportunities. Work directly with founders who understand the grind - and value hustle. Pay: Salary Plus bonuses comp plan. Base starts at $45,000 a year depending on experience. How to Apply If you're tired of clock-watchers, politics, and mediocrity - and you're ready to prove you've got the heart, hustle, and leadership to take Line and Shine Services to the next level - we want to hear from you. We don't hire employees. We hire hustlers with grit. If that's you, apply today.
    $45k yearly 1d ago
  • Assistant Manager - Bilingual

    America's Best 3.9company rating

    Manager job in Fort Worth, TX

    America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com (************************************** . At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish - and keeping associates happy, too. How would you like Sundays off? Yes, every Sunday we're closed! What would you do? - The Specifics + Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L). + Optimize and oversee the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines. + Convey a commitment to providing outstanding customer service and ensure all associates do the same. + Ensure quality standards are met. Review remakes and enforce policies to ensure compliance. + Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required. + Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions. + Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions. + Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff. + Motivate associates to exceed performance standards. Are you the right fit? - The Suitable Talent + Fluent in reading and speaking both English and Spanish. + Optical sales experience. Supervising experience is preferred. + Proven ability to lead, coach and build associate relationships. + Sound understanding of store operations and standards for success. + Strong communication skills (both oral and written) for effective management of teams. + Exceptional customer service skills. + Strong organizational skills for planning work and continuously monitoring progress towards goals. + Ability to analyze, create, and understand financial reports. + Demonstrated ability to analyze and solve problems of varied scope. At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future. Our Benefits Include: + Health & Dental Insurance + 401k Retirement Savings + Flex Spending Account + Generous Paid Time Off & Company Holidays + Parental Leave + Employee Eyewear Discount + Overtime pay when applicable Focus on Professional Growth and Career Fulfillment: + Training Programs: Develop your skills and knowledge with our comprehensive training offerings. + Educational Courses: Gain access to courses that support both your personal and professional development. + Internal Promotions: We emphasize career advancement from within, so you'll have opportunities to grow with us long-term. At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
    $32k-49k yearly est. 1d ago
  • Branch Manager - Arlington Highlands / Arlington, TX

    Banktalent HQ

    Manager job in Arlington, TX

    At Amegy Bank, people and culture are at the heart of everything we do. "Everyone counts" isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank-Here, you grow. We are looking for a seasoned, results-oriented Branch Manager to lead our team and drive the success of retail banking operations at our Arlington Highlands Banking Center in Arlington, TX. In this role, you will oversee all aspects of branch operations, including sales, customer experience, team development, and strategic execution, to ensure the branch achieves its financial and service objectives. This position offers excellent opportunities for career growth in the banking industry while playing a vital role in delivering outstanding customer experiences. If you're passionate about serving your community, working collaboratively with a supportive team, and helping clients achieve their financial goals, we'd love to hear from you! Key Responsibilities: Oversee the overall performance and operations of the banking center/branch, including loans, deposits, referral products, and service quality, while managing a diverse team of exempt and non-exempt employees. Serve as the primary business development leader, responsible for expanding existing client relationships, generating new business opportunities, and engaging with both prospective and current clients. Provide overall sales leadership for the banking center/branch, overseeing both internal and external sales initiatives across the team. Direct all banking center/branch operations while ensuring proper oversight of operational processes, credit risk management, and security in full compliance with applicable laws and regulations. Extend credit to both individual and business clients by offering a comprehensive portfolio of loan products, including commercial, consumer, real estate, and agricultural financing. Oversee community engagement initiatives and foster strong local relationships. Handle cash transactions and perform additional customer service and sales responsibilities within the banking center/branch as needed, exercising discretion to determine when these functions are required. Perform additional responsibilities as assigned to support branch/banking center operations and client service. Required Qualifications: Bachelor's degree in business administration, finance, or a related field is preferred. Minimum of 6 years of experience in retail banking and operations, including at least 3 years in a supervisory or managerial capacity. Strong network presence in the surrounding area is preferred. Prior experience is sales, business banking, or lending is preferred. Demonstrated ability to meet sales targets, drive business growth, and deliver outstanding customer service in a retail banking environment. Strong leadership and coaching abilities, with a proven capacity to inspire and motivate a diverse team toward achieving shared objectives. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and customers at all levels. Strong judgment and decision-making skills, with a commitment to integrity, ethics, and regulatory compliance. Ability to excel in a fast-paced, dynamic environment and adapt effectively to shifting priorities and market conditions. Proficient in Microsoft Office Suite and familiar with banking software and systems. Must possess or be able to obtain Federal Registration with the Nationwide Mortgage Licensing System (NMLS) in compliance with the SAFE Act. Work Schedule: Monday-Friday, 8:30 AM - 5:30 PM Saturday, 8:30 AM - 1:30 PM This is a full-time position: 40 hours per week. Must be able to work a flexible schedule within the hours listed above, to include the ability to work Saturdays when required . Employee Benefits: At Amegy Bank, we are committed to creating value for our customers, communities, employees, and shareholders. As a valued team member, you play an essential role in our success. Our comprehensive benefits are designed to protect your health and well-being, and that of your family, while supporting your professional growth. Medical, Dental, and Vision Insurance - starting your first day! Mental Health Support, including coaching and therapy sessions. Life and Disability Insurance, Paid Parental Leave and Adoption Assistance. Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Dependent Care Accounts. 401(k) Plan with Company Match and Profit Sharing. Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays. Tuition Reimbursement for eligible employees. Employee Ambassador preferred banking products. Competitive compensation aligned with experience. Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 and NASDAQ Financial 100 indices.
    $46k-68k yearly est. 4d ago
  • Site Operations Production Manager

    Premier Logitech

    Manager job in Coppell, TX

    Premier Logitech, located in Coppell, Texas is seeking an experienced Site Operations Production Manager with hands on management of the refurbishment of electronic devices(Cell Phone Refurbishment experience required). Must have multi-function and multi-discipline work environment experience. Oversees day-to-day operations for assigned functions in a facility. Forecasts and manages staffing, materials, equipment and space required to meet Client expectations and Company production goals in area of responsibility. Works with various departments to ensure support is available to meet operational and production objectives. Continuous improvement is a prime objective. Accomplish objectives by directing through the Team Success Partners. Essential Responsibilities: • Ensures operational efficiency while using hands on leadership. • Fosters a culture of accountability. • Drives development of all employees. • Demonstrates professionalism in conduct and presentation. • Maintains budget and financial performance across all Clients assigned through proper allocation and expenditure of resources. • Hires and trains staff to produce quality work and meet individual productivity standards. • Supports Employee engagement activities and bolsters employee morale. • Provides Staff coaching, retraining and corrective actions as needed. • Ensures proper handling and care for all Company and Client owned inventory, materials, and other assets. • Reviews and understands all SOWs for each assigned Client or Project to ensure that SOW requirements and metrics are achieved. • Achieve quality objectives for all work efforts. • Creates an internal corrective action for any routine production non-conformance. • Creates and executes Corrective Action Report for non-conformances that impact Client service level, output goals or quality. • Works with Customer Success Managers to understand and properly plan for increases to existing and new Client needs. • Ensures that Operation and Production staff perform work as outlined in individual work instructions. • Coordinates with Quality, engineering and Customer Success Managers for process adjustments to work instructions. • Proactively initiates efforts to improve performance metrics even when meeting the minimum standard • Reviews metrics as needed for financial performance, Client Service levels and Production quality and takes actions to resolve metrics failing to meet standards. • Partners with Sales, Customer Success Managers and any support staff leaders needed in development of cost analysis for volume increases, new product introductions, new Client onboarding and SOWs. • Reports any cost increases for current work related to scope change to the Senior Vice President of Operations and the assigned Customer Success Manager. • Conducts Client site tours and prospective Client site tours as needed. • Uses Client focused positive and articulate communications with Clients. • Coordinates with Customer Success Managers to ensure accurate Client invoicing. • Ensures that Company Policies are followed including physical Security and IT and Systems Infrastructure Security. • Initiates ramp ups, ramp downs and manages multiple shifts as needed to meet demand and reduce capital outlay. • Conducts regularly scheduled Operations meetings with staff and Support staff to discuss Client work efforts, ensure optimal performance and ensure assigned staff are flowing down information to employees. • Ensures the safety and wellbeing of all employees and ensures all safety measures are followed as well as coaching staff on safety and reviewing safety incidents to prevent recurrence. Skills and Specifications Required: • Completion of a Bachelors' degree or equivalent • Minimum of six years of related experience or training; or equivalent combination of education and experience • Expert level user of warehouse management systems • Knowledgeable of Lean Six Sigma, 5S and Continuous Improvement fundamentals • Ability to read, analyze and interpret complex documents • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to work with and be proficient with Microsoft 365 software, including intermediate excel skills and various other office equipment • Ability to write and complete routine reports and correspondence • Ability to calculate figures and amounts such as discounts, commission, interest and percentages • Ability to multi-task and set priorities • Ability to exercise, tact, judgement and persuasiveness and diplomacy with internal and external customers • Ability to speak effectively and professionally before customers, vendors, supervisors and employees of the organization
    $83k-139k yearly est. 12d ago
  • Spa Concierge Hospitality Professional

    Fort Worth 3.7company rating

    Manager job in Fort Worth, TX

    Maximize your earnings and secure your future at Woodhouse! We have IMMEDIATE OPPORTUNITIES to join our team Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package. Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of 76107 Fort Worth! Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. You are responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa. The Spa Concierge is responsible for providing guests with necessary intake forms for applicable services, scheduling appointments in Zenoti, answering phones, escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay. You will work closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s). The concierge will maintain organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed. The concierge confirms appointments, sells gift cards and educates guests on spa services and retail products. The concierge ensures proper lighting, music, cleanliness, and aromatherapy for the spa. Responsibilities: Answer all calls before the third ring. Utilize knowledge of treatments to tailor the guest experience. Inquire and listen for ways to ‘surprise and delight' our guests, noting all details in the appointment notes and providing specific actions for their visit. Review the next day's schedule to ensure that all guests appointments are confirmed, special occasions are notated and planned, intake forms are sent, and appointment book is maximized and accurate. Ensure the Relaxation Louge, Changing Lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests. Anticipate and prepare for each guest's arrival by reviewing key notes on each reservation and profile. Warmly welcome each guest and provide world-class hospitality. Ensure each guest had a wonderful experience. Perform the check-out process smoothly and accurately. Close the sale of recommended products through excellent product knowledge. Promote all offers including gift cards and series. Efficiently rebook the guest for future appointments. Show appreciation for our guests at every opportunity. Ideal candidates: Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests. Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience. Have a proven track record in guiding guests with product selections to support spa retail sales goals. Are knowledgeable about our services and can guide guests in selecting services that will meet their needs. Are computer savvy to ensure our guests are scheduled efficiently and effectively. Work closely with our Spa Professionals to support their efforts to service our guests. Are detail-oriented Demonstrate leadership abilities Handle difficult situations with a calm demeanor Are highly effective at multitasking and have excellent customer service skills Understand that serving and helping others leads to personal satisfaction Are flexible and are available to work evenings and weekends Assists coordinator with other duties as needed Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems. Working conditions:· Standing for up to 6 hours at a time· Walking across spa multiple times during shift and potentially up and down stairs· Lifting up to 30lbs· Bending, reaching, stooping· Repetitive motion· Reasoning, problem solving, hearing, speaking· Fast/steady paced environment, multiple priorities· Frequent customer interactions· Ability to adapt to changes Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace. Compensation: $17.00 - $22.00 per hour Passion Meets Purpose at Woodhouse At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
    $17-22 hourly Auto-Apply 25d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Manager job in Irving, TX

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations
    $100.5k-245k yearly 7d ago
  • Abercrombie & Fitch - Assistant Manager, University Park Village

    Abercrombie & Fitch Co 4.8company rating

    Manager job in Fort Worth, TX

    Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids' eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D'Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites ******************** ************************ ******************** ******************* and ********************** Job Description The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store's organization. What You'll Do Customer Experience Drives Sales OMNI Channel Fulfillment Store Presentation and Sales Floor Supervision Store & Stockroom Operations Staffing, Scheduling, and Payroll Management Training and Development Communication Asset Protection Qualifications What it Takes Bachelor's degree OR one year of supervisory experience in a customer-facing role Strong problem-solving skills Inclusion & Diversity Awareness Ability to show up in a fast-paced and challenging environment Team building skills Self-starter Strong interpersonal and communication skills Drive to achieve results Adaptability / Flexibility Multi-Tasking Fashion Interest & Knowledge Additional Information What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Incentive Bonus Program Paid Time Off Paid Volunteer Day per Year, allowing you to give back to your community Merchandise Discount Medical, Dental and Vision Insurance Available Life and Disability Insurance Associate Assistance Program Paid Parental and Adoption Leave 401(K) Savings Plan with Company Match Training and Development Opportunities for Career Advancement, we believe in promoting from within A Global Team of People Who'll Celebrate you for Being YOU SEE WHAT IT'S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
    $38k-49k yearly est. 1d ago

Learn more about manager jobs

How much does a manager earn in Weatherford, TX?

The average manager in Weatherford, TX earns between $35,000 and $95,000 annually. This compares to the national average manager range of $37,000 to $92,000.

Average manager salary in Weatherford, TX

$58,000
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