Member service representative jobs in Columbia, SC - 511 jobs
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Member Service Representative
Finance Service Representative
Customer Service Representative
Customer Representative
Customs Consultant
Service Specialist
Customer Relationship Specialist
Relationship Specialist
AFC 4.2
Member service representative job in Columbia, SC
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: ****************************
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ********************************
AFC's Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.
We're Looking For:
We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles.
Where You'll Work:
The ideal candidate will reside within the Leesville/Columbia, SC markets and travel within their assigned territory.
You Are:
Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
Dedicated. you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.
You Will:
Use critical thinking to assess business and risk situations and make decisions with little oversight.
Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.
Manage, service, and balance risk on customer accounts
Manage existing accounts and drive new growth opportunities.
Embrace our culture of supporting others' success as they grow in their role.
Must Have's:
A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
A valid driver's license with reliable and dedicated transportation.
Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base.
Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt.
Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.
A strong understanding of portfolio management, risk, and new business development.
Ability to work independently and autonomously when needed as well as part of a team.
Ability to use and understand technology required for your position such as mobile applications and software.
High level of accountability towards local goals and business targets.
Nice to Have's:
Previous auto industry or financial services experience
Experience with Google Workspace, Salesforce, Tableau
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
$24k-34k yearly est. 1d ago
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Customer Service Representative
Foundever
Member service representative job in Sumter, SC
Banking Customer ServiceRepresentative Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Please note that candidates must reside within commuting distance to our office.
Join Foundever's night shift. Work while the world sleeps with quiet nights, calm commutes, and your days are wide open.
Job Overview
As a Customer ServiceRepresentative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $17/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Location: Must reside in Sumter, SC, or within commuting distance
Night Shift: Seeking Night Owls for overnight shifts.
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
$17 hourly 3d ago
Customer Service Representative
Sixaxis, LLC 4.2
Member service representative job in Sumter, SC
SafeRack produces World-Class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment.
The positions are located in our Sumter, SC location.
Description:
Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.
Key Responsibilities:
Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.
Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems
Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources
Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary
Receive/send all customer drawings, maintain due dates current in system
High level product and process knowledge to answer internal/external customer queries
Other responsibilities as assigned or required.
Skills and Requirments:
A results-oriented individual who thrives working in a fast-paced environment
3+ years of Customer Service experience working in a Manufacturing environment
Experience with Microsoft Office - Outlook, Word, Excel
A results-oriented individual who thrives working in a fast-paced environment
Works well in a team environment to honor SafeRack's Customer 1st Philosophy
Strong written and verbal communication skills
Ability to problem-solve while following process guidelines
Benefits include:
Health, Dental and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Accident Insurance Plan
Critical Illness Insurance
Short-Term & Long-Term Disability
Life Insurance
Employee Assistance Program (EAP)
LegalShield Plan
IDShield Plan
Pet Insurance
401(k) Plan with company match
Tuition Reimbursement
Paid Time Off
Weekly pay
Equal Opportunity Employer Veterans/Disabled
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
$55k-88k yearly est. 28d ago
Customer Success Consultant
Lumen 3.4
Member service representative job in Columbia, SC
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement customer success plans, driving customer value realization
+ Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build value-based relationships with customers to optimize CS plays while leveraging self-service
+ Share thought leadership with customers based on needs resulting in strengthened customer trust
+ Identify and qualify opportunities for expansion, partnering closely with sales
+ Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ Manage risks to customers' success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
+ Define and execute renewal methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$70,287 - $117,149 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$73,805 - $123,008 in these states: CO HI MI MN NC NH NV OR RI
$77,322 - $128,867 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-JB1
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$77.3k-128.9k yearly 12d ago
Customer Loyalty Representative - On-site
Anticimex Carolinas
Member service representative job in Columbia, SC
Competitive Compensation - Impressive Benefits - Potential for Growth - Work/Life Balance
Now hiring in Columbia, Cayce, Irmo, and Blythewood areas!
Clark's Termite & Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Customer Loyalty Team Member to join our growing team.
Job Summary:
As a Customer Loyalty Team Member, your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Clark's Termite & Pest Control, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!
What you bring to the table:
A knack for outside-the-box thinking and a love of problem-solving & creativity
First in line to handle a customer's call. Answering questions, schedule services, address concerns
Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
Monitor emails and respond to customers via email in a timely fashion
Delivery of a great customer experience every time
Deescalate calls or direct them to the proper department for assistance
Communicate closely with the field team, managers, sales team, and other departments
Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
Assist your teammates and managers whenever needed
Job Responsibilities:
Practice honesty, integrity, and passion every day
Assist customers with a friendly, upbeat, and helpful attitude each time
Resolve a customer's call or email in a timely and accurate fashion
Communicate and share information professionally and kindly among other teammates while following the manager's instructions
Take the initiative to research, investigate, and come up with solutions to solve our customer's problems
Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center.
Job Requirements:
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
Strong verbal and written communication skills
Education and Experience:
High school diploma or GED
Two or more years of administrative/office experience (call center experience preferred)
What do we offer:
Medical, dental, and vision insurance plan options to fit your individual needs
Health Savings Plans (HSA) available with qualified plans for medical expenses
Competitive compensation
100% company-paid life insurance policy
Paid time off including eight paid holidays
A peer-to-peer employee recognition program
$29k-47k yearly est. 4d ago
Pest Control Service Specialist
Cleardefensepest
Member service representative job in Columbia, SC
Apply Description
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus $500
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since
then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These
factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly
expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training).
New employee bonus: $500 for those starting THIS MONTH
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO days per year
Paid holidays
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks, Monday through Saturday
Opportunity
The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest
populations while maintaining the utmost in customer service. The technician will work synergistically with the sales
team in timely treatments as well as bringing on new accounts.
Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO Days
Paid Holidays
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
$18-24 hourly 60d+ ago
Contact Center Member Service Representative
Palmetto Citizens Federal Credit Union 3.9
Member service representative job in Irmo, SC
The Contact Center MemberServiceRepresentative is responsible for delivering accurate, professional, and solution-focused service to members. Responsibilities include assisting members over the phone, providing information about credit union products and services, and conducting account research. Additional tasks may involve opening prime share, share draft, and club accounts, performing necessary file maintenance, and assisting with payroll and account changes. The role requires maintaining up-to-date knowledge of and adherence to security procedures and internal controls. Other duties may be assigned as needed.
Responsibilities
Solution Oriented:
Professionally and proactively helps members in achieving their financial objectives with guidance and advice.
Helps members anticipate potential problems, offering suggestions and possible solutions.
Being oriented towards recognizing members' needs. This ability will be developed in associates over time as they continue to learn more about Palmetto Citizens and financial services.
Works with members and co-workers in Branches and Departments to resolve potential problems to create a positive member solution.
Product Promotion:
Understands members' needs and professionally promotes appropriate credit union products and services.
Promotes new prime share, additional savings, share draft, and other accounts and refers members to open the accounts.
Has strong Palmetto Citizens product knowledge. This ability develops over time as associates learn and apply their knowledge when working with members.
Enhances memberservice usage of Palmetto Citizens products.
Remote Banking:
Always deliver assistance in a safe and secure manner. Knowing the member and the depth of their relationship.
Always professional and pleasant in handling member transactions. Receives transfers by phone, or by mail; transacts check withdrawals; provides cashier's checks, and any other service within their authority.
Completes all necessary file maintenance documents, and orders checks for members, as appropriate.
Has authority to permit availability of funds for checks up to a predetermined amount without further approval.
Qualifications
High School Diploma or equivalent is required.
Previous customer service experience preferred.
Previous contact center experience preferred.
Bilingual candidates a plus.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
$27k-33k yearly est. Auto-Apply 60d+ ago
Representative II / Customer Service
Summit Materials, Inc. 4.4
Member service representative job in Sumter, SC
Our Representative II / Customer Service Position supports our Dispatch and Sales Operation by providing customer service, answering phones and e-mails, supporting dispatch operation and sales team, and supporting scale house with weighing trucks and printing tickets. This is a well-rounded and unique role between the field and office environment.
Benefits
Benefits & Perks
* Recession Resistant Industry
* Consistent work, with a work/life balance
* Overtime Opportunities
* Paid Holidays
* Paid Time Off
* 401(k) Plan w/ employer match contribution
* Medical / Dental / Vision plan offered
* Life Insurance - Company Paid
* Short-term / Long-term Disability Insurance - Company Paid
How to Get Started
STEP ONE: Complete our online application (linked here)
STEP TWO: Be prepared to speak with one of our Recruiters, as they'll be reaching out to you soon.
STEP THREE: Keep an eye on your texts and emails, we'll use this to send you additional details, questions, and information pertaining to our hiring interview and selection process.
Get Hired
What to Expect During our Hiring Process
* Background Check
* Motor Vehicle Record Check
* 5-Panel Drug Screen
* Fit for Duty Baseline Physical (if applicable)
* Paid Orientation
* A great team to support you throughout your career with Summit Materials companies!
Roles & Responsibilities
The duties and responsibilities include, but are not limited to the following:
* Convey excellent communication and customer service skills
* Answering Phones and E-mails
* Assist with creating a Dispatch Schedule to cover daily orders
* Assist with Sales Order requests from customers
* Work with Sales Team to complete Sales Quotes
* Assist with Ticket Report process by entering, editing, and reviewing tickets
* Assist with Driver Payroll by pulling, reviewing, and entering data for approval
* Assist Scale Operation with weighing trucks and printing tickets
* Investigate and correct errors made in day-to-day transactions
* Ability to adhere to company policies regarding daily cash handling procedures
* Keep all office paperwork organized and orderly, including all dispatch orders, sales orders, and scale tickets
* Maintain administrative procedures and internal controls in accordance with company policies and procedures
* Other duties and responsibilities as needed
Req #: 2260
$24k-32k yearly est. 31d ago
BDC Service Specialist
Jim Reed Automotive 4.0
Member service representative job in Irmo, SC
Jim Hudson Toyota is hiring for Business Development Service Specialists. We are looking for motivated and goal-driven candidates who will make an immediate impact and help us to continue to grow. We strive to be the best and are looking for someone with the same mind-set. We value our employees and invest in their success.
Jim Hudson Automotive Group has been family owned and operated, and serving Columbia, since 1980. Mr. Hudson's top priority is, and will always be, customer satisfaction!! Customer satisfaction is the "goal" of every department at the dealership. If you feel you can add value to our dealership and have great customer service skills, apply today! We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community.
We offer:
Pay based on experience, plus bonuses!
Training
Flexible schedule: 7AM-6PM, Mon-Fri; 7AM-4PM, Sat
Medical, Dental and Vision Insurance
$25K employer paid life insurance
Disability Insurance
401(k) retirement plan with employer match
Employee Assistance Program
Employee Assistance Fund
Flexible Scheduling
Corporate Chaplain
Paid Vacation and Personal Leave
Paid Holidays
Career advancement opportunities
A positive and professional work environment
Responsibilities - BDC Service Specialist:
Respond to Internet and telephone customers' inquiries and ensure that the dealership actualizes its maximum profit potential on BDC / Internet sales
Field incoming phone calls generated from internet and traditional advertising
Secure and set sales appointments
Execute pro-active marketing campaigns from the company database
Direct customers to product information resources, including those available on the Internet
Will be on the phone and computer all day
Will be responsible for all inbound phone calls and high volume of e-mail correspondence, checking e-mail frequently and responding to inquiries immediately
Requirements
Qualifications/Requirements - BDC Service Specialist:
Automotive experience preferred, but we will train
Experience in call centers or customer service is a huge plus!
Must be self-motivated and energetic
Excellent communication skills
Valid in-state driver's license and acceptable driving record
Resume must be uploaded for immediate consideration
Must be authorized to work in the U.S. without sponsorship and be a current resident
Must pass pre-employment testing to include background checks, MVR, and drug screen
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$32k-56k yearly est. 60d+ ago
Overnight Member Services Representative
Planet Fitness-Lev Management
Member service representative job in Cayce, SC
Job DescriptionBenefits:
401(k)
401(k) matching
Employee discounts
Opportunity for advancement
Training & development
Wellness resources
The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Characteristics that will make you a perfect match for our Overnight Front Desk Associate:
You:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Overnight Front Desk Associate Role:
As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience!
Daily responsibilities for the Overnight Front Desk Associate also include:
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications/Requirements:
Ability to pass a background check
Willing to become CPR/AED certified.
Customer service background preferred.
Basic computer proficiency.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Must be 18 years of age or older.
Physical Demands:
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Ability to work 3rd shift (overnight).
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!
We offer:
Career advancement opportunities
Weekly pay with monthly bonus opportunities
Black Card membership, employee perks, rewards, and discounts
Paid breaks
Paid time off
401(k) & Roth Retirement savings plan (with employer match)
Engaging team-building competitions, sales contests, and social events
$20k-29k yearly est. 2d ago
Contact Center Member Service Representative
Job Listingspalmetto Citizens Federal Credit Union
Member service representative job in Irmo, SC
The Contact Center MemberServiceRepresentative is responsible for delivering accurate, professional, and solution-focused service to members. Responsibilities include assisting members over the phone, providing information about credit union products and services, and conducting account research. Additional tasks may involve opening prime share, share draft, and club accounts, performing necessary file maintenance, and assisting with payroll and account changes. The role requires maintaining up-to-date knowledge of and adherence to security procedures and internal controls. Other duties may be assigned as needed.
Responsibilities
Solution Oriented:
Professionally and proactively helps members in achieving their financial objectives with guidance and advice.
Helps members anticipate potential problems, offering suggestions and possible solutions.
Being oriented towards recognizing members' needs. This ability will be developed in associates over time as they continue to learn more about Palmetto Citizens and financial services.
Works with members and co-workers in Branches and Departments to resolve potential problems to create a positive member solution.
Product Promotion:
Understands members' needs and professionally promotes appropriate credit union products and services.
Promotes new prime share, additional savings, share draft, and other accounts and refers members to open the accounts.
Has strong Palmetto Citizens product knowledge. This ability develops over time as associates learn and apply their knowledge when working with members.
Enhances memberservice usage of Palmetto Citizens products.
Remote Banking:
Always deliver assistance in a safe and secure manner. Knowing the member and the depth of their relationship.
Always professional and pleasant in handling member transactions. Receives transfers by phone, or by mail; transacts check withdrawals; provides cashier's checks, and any other service within their authority.
Completes all necessary file maintenance documents, and orders checks for members, as appropriate.
Has authority to permit availability of funds for checks up to a predetermined amount without further approval.
Qualifications
High School Diploma or equivalent is required.
Previous customer service experience preferred.
Previous contact center experience preferred.
Bilingual candidates a plus.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
$20k-29k yearly est. Auto-Apply 48d ago
Financial Services Representative
Worldacceptance
Member service representative job in Columbia, SC
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial ServicesRepresentative to guide customers on their financial journey. As a Financial ServicesRepresentative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial ServicesRepresentative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
** Experience in Financial Services preferred **
Hourly Pay: $16 - $17
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
$16-17 hourly Auto-Apply 11d ago
Patient Financial Services (PFS) Account Representative I
NCMH External Candidates
Member service representative job in Newberry, SC
Are you ready to make a meaningful impact in the lives of others while working in a supportive, community-focused environment?
Newberry Health is seeking a full-time Patient Financial Services (PFS) Account Representative I to join our exceptional team.
Located in Newberry County, SC, Newberry Health is a 90-bed, acute-care, independent, not-for-profit hospital recognized with the Joint Commission Gold Seal of Approval. We are proud of our strong leadership, dedicated staff, and commitment to providing high-quality care for our patients.
Job Summary:
The Patient Financial Services Account Representatives are responsible for analyzing accounts receivable, resolving unpaid claims and handling billing inquiries. This includes follow up with third party payers as well as patients to ensure that payment is received in accordance with the payer contract. PFS Account Representatives comply with all applicable federal and state billing laws and regulations. Work is performed collaboratively with all team members of hospital departments, physicians and physician office staff, third party payers and patients to ensure accurate and timely payment.
Requirements
Education and Experience:
Associates Degree or higher or High School Diploma or equivalent with two (2) years or more of specific revenue cycle job-related experience
Successful completion of basic medical terminology course work
Proven knowledge of Microsoft products to include; Outlook, Excel and Word
Excellent written and verbal communication skills
Ability to multi-task and prioritize
Versatile and flexible, willing to work within constantly changing priorities
Prior experience with the Meditech BAR system
Healthcare Financial Management Association (HFMA) - Certified Patient Account Representative (CPAR)
Exhibits effective and independent decision-making skills
Certificates, Licenses, and Registrations:
Healthcare Financial Management Association (HFMA) - Certified Patient Account Representative (CPAR)
Newberry County Memorial Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$24k-37k yearly est. 60d+ ago
Financial Services Representative - State Farm Agent Team Member
Robbie Streett-State Farm Agent
Member service representative job in Lexington, SC
Job DescriptionBenefits:
Competitive salary
Paid time off
Training & development
ROLE DESCRIPTION: As a Financial ServicesRepresentative - State Farm Agent Team Member with Robbie Streett - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers with financial planning and investment options.
Assist customers with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Analytical and communication skills.
FINRA Series 7 and 63 licenses preferred.
$24k-37k yearly est. 20d ago
Customer Loyalty Representative - On-site
Anticimex Carolinas
Member service representative job in Eastover, SC
Job Description
Competitive Compensation - Impressive Benefits - Potential for Growth - Work/Life Balance
Now hiring in Columbia, Cayce, Irmo, and Blythewood areas!
Clark's Termite & Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Customer Loyalty Team Member to join our growing team.
Job Summary:
As a Customer Loyalty Team Member, your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Clark's Termite & Pest Control, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!
What you bring to the table:
A knack for outside-the-box thinking and a love of problem-solving & creativity
First in line to handle a customer's call. Answering questions, schedule services, address concerns
Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
Monitor emails and respond to customers via email in a timely fashion
Delivery of a great customer experience every time
Deescalate calls or direct them to the proper department for assistance
Communicate closely with the field team, managers, sales team, and other departments
Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
Assist your teammates and managers whenever needed
Job Responsibilities:
Practice honesty, integrity, and passion every day
Assist customers with a friendly, upbeat, and helpful attitude each time
Resolve a customer's call or email in a timely and accurate fashion
Communicate and share information professionally and kindly among other teammates while following the manager's instructions
Take the initiative to research, investigate, and come up with solutions to solve our customer's problems
Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center.
Job Requirements:
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
Strong verbal and written communication skills
Education and Experience:
High school diploma or GED
Two or more years of administrative/office experience (call center experience preferred)
What do we offer:
Medical, dental, and vision insurance plan options to fit your individual needs
Health Savings Plans (HSA) available with qualified plans for medical expenses
Competitive compensation
100% company-paid life insurance policy
Paid time off including eight paid holidays
A peer-to-peer employee recognition program
Job Posted by ApplicantPro
$29k-47k yearly est. 14d ago
Member Services Representative midshift and mornings
Planet Fitness-Lev Management
Member service representative job in Orangeburg, SC
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Wellness resources
The MemberServicesRepresentative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Characteristics that will make you a perfect match for our MemberServicesRepresentative:
You:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the MemberServicesRepresentative Role:
As a MemberServicesRepresentative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience!
Daily responsibilities for the MemberServicesRepresentative also include:
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications/Requirements:
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Must be 18 years of age or older.
Physical Demands:
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!
We offer:
Career advancement opportunities
Weekly pay with monthly bonus opportunities
Black Card membership, employee perks, rewards, and discounts
Paid breaks
Paid time off
401(k) & Roth Retirement savings plan (with employer match)
Engaging team-building competitions, sales contests, and social events
$20k-29k yearly est. 15d ago
Financial Services Representative (Temp to Hire)
Worldacceptance
Member service representative job in West Columbia, SC
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial ServicesRepresentative to guide customers on their financial journey. As a Financial ServicesRepresentative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial ServicesRepresentative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $16
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
$16 hourly Auto-Apply 22d ago
Customer Loyalty Representative - On-site
Anticimex Carolinas
Member service representative job in Irmo, SC
Job Description
Competitive Compensation - Impressive Benefits - Potential for Growth - Work/Life Balance
Now hiring in Columbia, Cayce, Irmo, and Blythewood areas!
Clark's Termite & Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Customer Loyalty Team Member to join our growing team.
Job Summary:
As a Customer Loyalty Team Member, your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Clark's Termite & Pest Control, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!
What you bring to the table:
A knack for outside-the-box thinking and a love of problem-solving & creativity
First in line to handle a customer's call. Answering questions, schedule services, address concerns
Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
Monitor emails and respond to customers via email in a timely fashion
Delivery of a great customer experience every time
Deescalate calls or direct them to the proper department for assistance
Communicate closely with the field team, managers, sales team, and other departments
Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
Assist your teammates and managers whenever needed
Job Responsibilities:
Practice honesty, integrity, and passion every day
Assist customers with a friendly, upbeat, and helpful attitude each time
Resolve a customer's call or email in a timely and accurate fashion
Communicate and share information professionally and kindly among other teammates while following the manager's instructions
Take the initiative to research, investigate, and come up with solutions to solve our customer's problems
Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center.
Job Requirements:
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
Strong verbal and written communication skills
Education and Experience:
High school diploma or GED
Two or more years of administrative/office experience (call center experience preferred)
What do we offer:
Medical, dental, and vision insurance plan options to fit your individual needs
Health Savings Plans (HSA) available with qualified plans for medical expenses
Competitive compensation
100% company-paid life insurance policy
Paid time off including eight paid holidays
A peer-to-peer employee recognition program
Job Posted by ApplicantPro
$30k-47k yearly est. 14d ago
Overnight Member Services Representative
Planet Fitness-Lev Management
Member service representative job in Lexington, SC
Job DescriptionBenefits:
401(k)
401(k) matching
Employee discounts
Opportunity for advancement
Training & development
Wellness resources
The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Characteristics that will make you a perfect match for our Overnight Front Desk Associate:
You:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Overnight Front Desk Associate Role:
As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience!
Daily responsibilities for the Overnight Front Desk Associate also include:
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications/Requirements:
Ability to pass a background check
Willing to become CPR/AED certified.
Customer service background preferred.
Basic computer proficiency.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Must be 18 years of age or older.
Physical Demands:
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Ability to work 3rd shift (overnight).
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!
We offer:
Career advancement opportunities
Weekly pay with monthly bonus opportunities
Black Card membership, employee perks, rewards, and discounts
Paid breaks
Paid time off
401(k) & Roth Retirement savings plan (with employer match)
Engaging team-building competitions, sales contests, and social events
$20k-29k yearly est. 16d ago
Learn more about member service representative jobs
How much does a member service representative earn in Columbia, SC?
The average member service representative in Columbia, SC earns between $16,000 and $35,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Columbia, SC
$24,000
What are the biggest employers of Member Service Representatives in Columbia, SC?
The biggest employers of Member Service Representatives in Columbia, SC are: