Enterprise Solutions Representative
Member service representative job in Roanoke, VA
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Roanoke, VA area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Purpose
To contribute to the profitable growth of the company's LTL and supply chain solution services.
Responsibilities
• Manage a portfolio of accounts with a special focus on building shipper relationships.
• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.
• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.
• Secure accurate supply chain maps to support our consultative sales approach.
• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and perspective customers.
• Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory.
• Effectively communicate the value of logistic and supply chain solutions to your account base.
• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.
• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.
• Support PITT OHIO Operations and Administration in reducing cost with your customer base
• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments
• Support all Company goals and policies
• Able to react to change productively and handle other essential tasks as assigned
Other Duties
• Interface with Operations, Pricing, Claims, Collections and other internal departments
• Able to react to change in response to changes in the Company's go-to-market strategy.
• Proficiently use PITT OHIO Sales applications.
• Participate in “Huddles” (collaborative sales meetings) to grow business.
Qualifications
• Minimum 3-5 years sales experience
• Previous experience or ability to learn the transportation industry preferred.
• Previous experience or ability to learn business-to-business selling.
• Fluent English language skills required to effectively communicate with internal and external customers
• Must possess excellent interpersonal, verbal and written communication skills
• Experienced in Microsoft Office programs and the Internet
• Skillful typing
• Valid Drivers License and clean driving record required
• Problem solving, negotiation, and time management skills are essential
Working Conditions
• Travel is required; must be able to energetically travel by car, plane or public transportation
• Weekend and evening entertainment required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
Auto-ApplyAssociate Customer Service Representative Everyday Banking
Member service representative job in Roanoke, VA
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative Everyday Banking in Roanoke. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Training and Schedule:
You will receive in-depth classroom training, continue on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 02/02 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 6:00 am - 12:00 am (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Compensation:
Starting rate $20.00 per hour
Posting Location(s):
7711 Plantation Rd Roanoke VA 24019
@RWF22
Posting End Date:
9 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Auto-ApplyCustomer Care Account Specialist
Member service representative job in Roanoke, VA
Responsible for managing the customer experience with Chemsolv. Owns the order fulfillment process for assigned accounts. Responsible for building partnerships with clientele and long-term business relationships. About Chemsolv: Founded in 1979, Chemsolv, Inc., based in Roanoke, Virginia, is one of the largest and most respected chemical distributors in the United States. We represent over 100 manufacturers of industrial chemicals, silicones, solvents, lubricants, metalworking fluids, and specialty products. We're proud to be consistently ranked among the Top 100 Chemical Distributors and are committed to continuous improvement and excellence in our operations.
In 2023, with the support of OpenGate Capital, we formed Integrity Partners Group (IPG) with Chemisphere and Eden Custom Processing. Together, we aim to expand our capabilities while continuing to provide our customers with the personal attention they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Manages a defined book of client accounts through multiple avenues of communication
* Owns and manages customer orders from initial contact to delivery
* Coordinates with Sales, Operations and Logistics to provide pricing and delivery information
* Enters orders into Datacor ERP
* Confirms orders and delivery dates
* Follows-up on customer orders and inquiries with thorough communication
* Actively manages orders/accounts to ensure delivery by checking stock for availability and delivery time
* Coordinates/communicates with other departments to ensure successful delivery of product
* Provides daily/weekly/monthly reporting to Customer Care Manager for review
* Provides superior customer service and maintains client satisfaction through critical thinking, problem solving and decision making
* Assist with training of team members as needed
* Other duties as assigned
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
* Bachelor's degree in business administration or communication or related field preferred or equivalent experience
* Customer fulfillment experience required
* Project Management skills required Proficient in Microsoft Office Suite required
* Knowledge of Datacor ERP preferred
* Proven customer service skills required
* Ability to troubleshoot and manage complex accounts
* Ability to multi-task
* Critical thinking skills required
* Works well in a team environment
* Dependable and punctual
WORK SCHEDULE:
Monday - Friday; 8am - 5pm, EST
COMMUNICATIONS REQUIREMENTS:
Strong reading, writing, and presentation skills, including the ability to interpret professional materials, write reports and manuals, communicate effectively with various audiences, and handle calls professionally. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Why Chemsolv?
At Chemsolv, we believe in rewarding our employees for their hard work and commitment. We offer a competitive benefits package that includes:
* Paid Time Off (PTO)
* Medical, Dental, and Vision Insurance
* 401(k) with Employer Match
* And much more!
If you're ready to join a company that values your contribution and offers opportunities for growth, apply today and be part of our dedicated team!
Chemsolv, Inc. - A company committed to quality, safety, and your career.
Pay Range: $20 - $24 per hour
Business Service Specialist II
Member service representative job in Rocky Mount, VA
Join Our Team as a Business Service Specialist!
Salary Range: $34,400 - $48,800 + incentive opportunities
From your very first day, you'll be part of a dynamic, customer-focused team that's passionate about making a difference in our members' lives and supporting local communities. As a Business Service Specialist (BSS), you'll be the welcoming face of our office, helping customers with their financial needs, supporting lending operations, and ensuring everything runs smoothly behind the scenes.
This role is perfect for someone who thrives in a fast-paced, people-centered environment and takes pride in delivering exceptional service every single day.
What You'll Do
• Be the friendly first point of contact for customers, in person and by phone
• Process daily payments, deposits, and loan transactions with accuracy and care
• Create checks and wire disbursements for loan and account proceeds
• Schedule loan closings and assist with customer inquiries
• Keep customer information accurate and up to date
• Support marketing and sales initiatives to help your branch grow
• Step in to assist at other branches when needed, every day is a little different!
Why You'll Love It Here
We offer a supportive, team-oriented environment where your contributions truly matter. You'll have opportunities to grow your career, learn new skills, and be part of an organization that values integrity, service, and community.
Required Qualifications
• High school diploma or equivalent.
• Three plus years of work experience in lending, finance, or related
• Exceptional customer service skills
• Strong interpersonal skills
• Skilled in applying sound judgment and decision-making
• Knowledge of credit and accounting policies and procedures
• Excellent oral and written communication skills
• Superior attention to detail
• Approach work with high standards and a positive attitude
• Ability to travel to other offices to cover for others in the BSS role who are out of the office, and minimal travel for training
(FCV is an EEO/AA employer, including veterans and individuals with disabilities.)
If you need a reasonable accommodation for any part of the employment process, please contact me by email at ************************* and let me know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
Auto-ApplyClient service representative
Member service representative job in Roanoke, VA
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the
productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good
communication with associates and clients, and coordinates the care of clients and pets in a happy,
welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure
superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through through a productive and efficiently run
hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital
visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them
about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and
history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing
prescription items per the veterinarian's instructions, selling retail products and scheduling future
appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing
procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we
support the responsibility of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS
COMPETENCIES
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Functional
Preventative care and OWPs
Position Description
Client Service Coordinator - .docx 2 of 3 Last Revised: 08/20/2013 JP
Communication Skills
Client Service Skills
Priority Setting
Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among
multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and
vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills.
Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very
orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
Translates problems into practical solutions.
Client service skills - Consistently ensures the team provides the client with attentive, courteous and
informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or
diagram format. Can provide directions.
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and
percent; ability to convert units of measurement.
Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft
Word, Excel, Access, Outlook, etc.
ATTITUDES (WILLDO)
Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding
solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on
additional responsibility when both big and small tasks need to be done.
Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty,
discretion, and sound judgment.
Cooperativeness - Willing to work with others, collaborating and compromising where necessary;
promptly share relevant information with others.
Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence - Able and willing to perform tasks and duties without supervision.
Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from
frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with
stressful situations.
SPECIAL WORKING CONDITIONS
Ability to work at a computer for long periods of time.
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
Client needs and work volume may often require more than 40 hours per week to complete essential
duties of this job. This position requires special hours including working weekends and evenings.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading,
writing, and speaking the English language) to perform the duties proficiently.
The noise level in the work environment is moderately high.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50
pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual
acuity to use a keyboard and operate equipment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.
Position Description
Client Service Coordinator - Job Description.docx 3 of 3 Last Revised: 08/20/2013 JP
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to
anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
High School Diploma or equivalent preferred.
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive
substances.
One year related experience required with customer service preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical
terminology training is preferred.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Auto-ApplyAssociate Customer Service Representative Everyday Banking
Member service representative job in Roanoke, VA
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative Everyday Banking in Roanoke. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Training and Schedule:
You will receive in-depth classroom training, continue on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 02/02 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 6:00 am - 12:00 am (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Compensation:
Starting rate $20.00 per hour
Posting Location(s):
7711 Plantation Rd Roanoke VA 24019
@RWF22
Posting End Date:
9 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Records & Enrollment Services Specialist
Member service representative job in Blacksburg, VA
Apply now Back to search results Job no: 534502 Work type: Staff Senior management: Executive VP & Provost Department: Registrar Job Description The Office of the University Registrar is looking for an individual to join our team as a Records & Enrollment Services Specialist. As the welcoming face of our dynamic office, you will play a pivotal role in delivering exceptional customer support and service. Joining our team means becoming a part of an inclusive and supportive work environment. You will have the opportunity to engage with a diverse range of individuals, learn from experienced professionals, and contribute to the success of both the office and the university.
Important Points
1) You will be joining the Office of the University Registrar: a department dedicated to assisting students in navigating their academic journey at Virginia Tech from admission to beyond graduation.
2) You will report directly to the Assistant Registrar for Records and Enrollment. This position is a university staff, regular, calendar-year staff appointment.
3) The ideal candidate for this position is:
* Detail-oriented and committed to accuracy in all tasks.
* Customer service focused, treating every interaction as an opportunity to build trust.
* Team-oriented, actively supporting colleagues and contributing to a positive workplace.
* Accountable, following through on commitments and adhering to established procedures.
* Receptive to feedback, with a growth mindset and willingness to learn.
* Adaptable, ready to take on new responsibilities.
4) You will have the chance to expand your knowledge of the university and pursue career advancement within the Office of the University Registrar.
5) The salary of this position is commensurate with experience up to an expected budget max of $42,918, accompanied by a comprehensive benefits package that includes health insurance, paid leave, and retirement options.
Required Qualifications
* Demonstrated ability to provide exceptional customer service with professionalism and courtesy in a high-volume environment
* Strong attention to detail with the ability to maintain accuracy under pressure
* Demonstrated ability to communicate effectively, clearly, and respectfully with a diverse range of individuals
* Ability to follow established policies, procedures, and directives with consistency and reliability
* Strong interpersonal skills, including the ability to work as a collaborative team member and receive constructive feedback openly
* Excellent organizational and problem-solving skills; ability to prioritize tasks and manage multiple responsibilities in a fast-paced office
* Proficiency with common office technologies, including data entry, word processing, spreadsheets, email, and internet navigation
* Prior office support experience in an academic or professional setting
Preferred Qualifications
* Experience with an academic database (such as Banner) or other large-scale relational database systems
* Previous receptionist or first-point-of-contact experience in an academic setting
* Familiarity with FERPA (Family Educational Rights and Privacy Act)
* Knowledge of university policies and procedures
Review Date
Review of applications will begin on Monday, October 27
Additional Information
The successful candidate will be required to have a criminal conviction check
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Robin Lucas at ************** during regular business hours at least 10 business days prior to the event.
Advertised: October 13, 2025
Applications close:
Retail Operations & Customer Care Associate
Member service representative job in Salem, VA
Benchmark is a North Carolina-based distributor that began operations in 2004 with the mission to provide quality professional products and supplies to the construction, surveying and engineering industries while providing unmatched customer service at the best available prices.
We are a recognized industry leader offering: sales, service and repair, rentals and training for laser equipment, surveying and optical instruments, software, GPS, machine control, drones and field supplies and tools.
Every day our People of Change are doing incredible things by working together to pursue our shared purpose-to deliver on the promise of technology and human ingenuity.
Join our growing team!
Job Description
Benchmark Tool & Supply is seeking a detail oriented, customer focused Retail Operations &
Customer Care Associate to support daily retail store operations in Salem, VA. This associate
level role blends front-counter retail support with a primary focus on back office execution:
invoicing sales orders, receiving purchase orders, coordinating shipping, entering service cases,
and accurately documenting activity in our CRM/ERP systems.
Position Duties and Responsibilities:
Provide excellent in-person and phone support to retail customers, serving as friendly and professional first point of contact.
Represent Benchmark products and services ethically and professionally, helping deliver total solutions to customers.
Assist with retail transactions and basic sales support as needed, including answering product or order questions and directing customers to the right resources.
Build positive relationships with new and existing customers through helpful communication and follow through.
Support sales targets through strong service, responsiveness, and teamwork.
Invoice sales orders accurately and timely in NetSuite.
Receive purchase orders (POs), verify accuracy, and enter receipts into NetSuite.
Prepare and process shipping orders, ensuring correct documentation and coordination with internal teams and carriers.
Maintain a high level of precision in all order related data entry, including pricing, quantities, SKUs, shipping details, and customer notes.
Monitor and support order exception/unfillable queues by identifying substitutions and communicating options to customers or sales reps.
Update subscriptions and order changes in NetSuite to keep records current and visible for team members.
Enter service cases and manage case pickups/returns per company procedures.
Document customer interactions, order updates, and service activity in CRM systems to support visibility, communication, and customer satisfaction.
Ensure timely follow up on open cases and customer requests.
Support showroom organization, stocking, and overall store presentation.
Maintain store inventory accuracy, assist with cycle counts and basic inventory adjustments as needed.
Order and maintain office/retail supplies and keep common areas professional and customer ready.
Take ownership of learning products, systems, and store procedures.
Work independently while communicating proactively with leadership and teammates.
Perform other duties as assigned.
Job Type:
Full-Time
Benefits:
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Supplemental Pay Types:
Commission pay
Work Location:
In-Person/On-Site
Qualifications
High school diploma or GED.
2+ years in retail, operations, customer service, or order processing role.
Experience using NetSuite (or comparable ERP), with strong comfort in high volume data entry.
Demonstrated accuracy with invoicing, order entry, PO receiving, shipping documentation, or similar operational tasks.
Strong customer service skills, including the ability to remain calm and solution focused during challenges.
Excellent organization, prioritization, and time-management skills.
Clear written and verbal communication.
Ability to work independently with minimal supervision.
Preferred Qualifications:
Associate degree or coursework beyond high school.
Experience in construction, industrial supply, civil engineering, or similar product environments.
Familiarity with CRM tools (
Close.io
) or similar CRM platforms.
Prior experience supporting inventory control (cycle counts, stocking, reconciliation).
Additional Information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic prohibited by law.
We offer competitive compensation based on experience. This is a full-time position with benefits including 100% employee paid medical insurance, matching retirement plans, paid time off, and opportunities for professional development.
Benchmark Tool & Supply offers competitive compensation packages including 100% paid medical benefits, Life and Short-Term Disability insurances for our employees, matching retirement plan, paid time off, and opportunities for professional development. Come work with us!
Service Advisor
Member service representative job in Roanoke, VA
Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas.
Excel Truck Group is seeking a 1st shift Service Advisor to join our Roanoke, VA team.
If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore!
Some of the benefits to you:
Industry leading pay: Base compensation range starts between $55,000-$75,000 annually, plus monthly performance bonus
Bonus opportunities - Earn additional monthly bonus opportunities! This includes a monthly shift differential bonus of $400, plus a monthly performance bonus.
Strong benefits package - Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
Desirable schedule - 1st shift Monday-Friday weekday schedule.
Environment - Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better customer service and expedite process seamlessly as needed
Advancement - As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company
Stability - Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
Family-owned - Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.
Key Responsibilities:
Provide administrative assistance supporting a high-volume Truck Service team.
Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO's). Communicates promptly addresses and resolves customer concerns and service follow-up issues.
Build productive working relationships with fellow employees through clear communications. Has an approachable style; fosters open communication through active listening.
Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
Follow up with customers to ensure they are satisfied with the service they received.
Promote cooperation and teamwork among technicians and support staff. Assists other Service Advisors when needed.
May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.
Support our Safety Culture and is committed to our Elite Support principles.
Perform all other related duties as assigned to support our dealership and our customer.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Auto-ApplyService Advisor
Member service representative job in Roanoke, VA
Luxury Automotive Service Advisor / Writer
Our Service Department at Berglund Luxury Roanoke continues to grow and we are seeking fun and energetic Service Advisor with a strong work ethic to join our team. We provide a positive culture and the opportunity to work in a professional environment. We are a very busy dealership with a steady workflow and an experienced service team.
Our ideal candidate will have excellent customer service skills. Automotive Service Advisor / Writer Experience is a must! Additionally, we offer the opportunity for very competitive income, benefits, and an enjoyable work environment.
WE OFFER:
Excellent growth potential with growing organization
Life, Disability, & Health Insurance
401K
Paid Vacation
RESPONSIBILITIES:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
REQUIREMENTS:
Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
Desire for a long term career with a growing organization
Personal and professional integrity
Service, Service Advisor, Service Sales, Automotive, Auto
Auto-ApplyFord Service Advisor
Member service representative job in Salem, VA
Berglund Ford Salem is looking for a stellar automotive service advisor. Our service Department continues to grow and we are seeking fun and energetic people with a strong work ethic to join our team. We provide a positive culture and the opportunity to work in a professional environment.
We are a very busy dealership with steady workflow and an experienced service team. Our ideal candidate will have excellent customer service skills. Automotive Service Advisor / Writer Experience is a must! Additionally, we offer the opportunity for very competitive income, benefits, and an enjoyable work environment.
WE OFFER:
Excellent growth potential with growing organization
Life, Disability, & Health Insurance
401K
Paid Vacation
Paid Holidays
RESPONSIBILITIES:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
REQUIREMENTS:
Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
Desire for a long term career with a growing organization
Personal and professional integrity
Good driving record
service writer, service advisor, ford advisor, ford service, ford writer, ford service sales, service sales, service consultant, ford service consultant
Auto-ApplyCSR I Operations - OPM PSHB
Member service representative job in Roanoke, VA
Description & Requirements Maximus is seeking a CSR I operations team to support our OPM - PSHB program, Must have experience working on the PSHB program Must have the ability to pass a federal background check. Must have the ability to go on site in Pharr, TX to pick up equipment.
**This is a full time, remote role**
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Computer/Laptop (no tablets or Chrome books)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. -
- Customer service is the primary function.
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Respond to incoming calls, and make occasional outbound calls
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries
- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Attention to detail, ability to multitask is required
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document all inquiries using the applicable systems
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
17.25
Maximum Salary
$
20.32
Easy ApplyMedical Equipment Setup, CSR
Member service representative job in Roanoke, VA
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
Customer Service Representative - Roanoke, VA
Member service representative job in Roanoke, VA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Rep(04287) - 2362 Peters Creek Rd
Member service representative job in Roanoke, VA
Job DescriptionAbout the Job
Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world!
You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment.
Additional Information
All your information will be kept confidential according to EEO guidelines.
LICENSED CUSTOMER SERVICE REPRESENTATIVE
Member service representative job in Roanoke, VA
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Mon-Fri Schedule
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers.
Complete Evidence of Insurance requests.
Document each customer contact in AMS.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products.
Develop insurance quotes, makes sales presentations, and closes sales.
Provide exceptional customer service.
Be outstanding at relationship building.
Maintain client relationships with follow up phone calls.
Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provides on-going support to insurance clients as needed.
Presents and explains insurance policy options based upon prospective client needs and their personal goals.
Provide customers with additional information about new products and services.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Assess and identify the wants and needs of your customer(s) over the phone
Educate clients on the insurance policies that best suit their needs
Provide policies to new clients and explain benefits/risks of the policy
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Must have ability to multi-task.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Excellent Spelling and Grammar skills.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
Strong work ethic and leadership skills.
Strong communication skills, both oral and written.
Ability to tactfully handle stressful and difficult situations.
Be equipped with great listening and closing skills.
A Property & Casualty license is preferred but will train good individual.
Customer Service Representative
Member service representative job in Roanoke, VA
Job Description
Our Member Experience Department is seeking a customer-focused and motivated Customer Service Representative to join our team!
What You'll Do:
Serve as a primary point of contact for internal and external customers, providers, and vendors.
Manage a multi-line phone system while handling a variety of priorities, that keeps each day engaging.
Troubleshoot, triage, and resolve inquiries to deliver an exceptional customer experience.
What You Bring:
High school diploma required.
Minimum one (1) year of customer service experience, preferably in a call center or insurance-related environment.
A team player with excellent communication skills and a customer focused mindset.
What We Offer:
Competitive compensation and performance bonuses
Comprehensive benefits package including 401(k) with 200% match up to 6%, affordable health insurance premiums with wellness incentives, HSA with $500 annual company contribution, company paid individual dental, short- term and long- term disability insurance, 11 paid holidays, generous vacation and sick banks, and flexibility
Support for continuing education and professional growth
A beautiful campus with a collaborative, supportive, wellness-focused culture including onsite gym and café
Customer Service Rep
Member service representative job in Roanoke, VA
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.
LoanMax Title Loans offers their employees:
Competitive Salaries
Paid Holiday
Vacations
Paid on the Job Training
Full Time Positions- Monday to Friday 10am to 6pm
with a rotating Saturday schedule of 9am to 3pm
Best of all Never Work on Sundays!
Job Requirements
General:
Must be Able to Work Full Time
Great attitude
Excellent Communication Skill
Detail Oriented
Education:
Must have a High School Diploma
Work Experience:
Previous Customer Service Experience
Computer and Data Entry Experience
Personal:
We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity
.
About Us:
LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide.
Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect.
Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent.
Must be able to pass a company background screening, including a credit, criminal and background check.
Auto-ApplyCustomer Service Representative
Member service representative job in Roanoke, VA
Successful applicants will promote a positive customer experience by facilitating the prompt, professional handling of client inquiries and service requests. This position provides opportunity for advancement to other roles.
Responsibilities
You will need to master call templates to sound professional when speaking with our customers.
Schedule service and maintenance appointments (inbound/outbound)
Follow up with customers to ensure satisfaction and present opportunities.
Maintain and update our customer database with complete and accurate information.
Identify and resolve customer issues.
Partner with teammates and maintain communication with managers and other departments.
Monitor company email, voice mail, messaging and other media to deliver timely responses.
Participate with Company administrative tasks as operational needs require
Desired Skills and Experience
Positive attitude, solid phone voice, strong computer skills and an interest in advancement
Work schedules
Full time
Pay and Benefits
from $16.00 per hour
Health, dental, and vision plan
Paid Holidays
Paid Days Off
Retirement benefits
About Ostrom Electrical Plumbing Heating & Air:
Ostrom is an established Electrical Plumbing Heating & Air Company that has been serving Roanoke Va. and the surrounding areas for over 24 years.
At Ostrom we are driven by a commitment to provide our customers with the highest level of service. We provide pre-screened, competent service experts dispatched in a fully-stocked service vehicle to ensure we can respond to each one of our customer's service requests quickly, and efficiently.
Our employees are our greatest asset and whether they are serving our clients in the office, or out in the field, we equip them with the knowledge and training to perform to the highest standards. We strive to make our customers and our employees experience as rewarding as possible.
Our goal is to exceed the expectation!
Contact Center Agent I
Member service representative job in Roanoke, VA
Role:
Handle incoming calls and perform outbound calling as needed. Identify member needs through the use of consultative sales techniques, effectively communicate solutions by referring various credit union products and services. Respond promptly to service requests, resolve the issue or refer members to the appropriate department/ staff member.
Essential Functions & Responsibilities:
65% Available to accept inbound member calls from the Account Specialist queue and performs outbound calling as needed.
10% Identifies cross-sell opportunities by asking questions and refers members to the appropriate employee and/or business partners to deliver those products and services. Answers questions about product details and services; the credit union and issues with accounts for members.
10% Process PBI queue Contact/Service events.
5% Respond to BANNO conversations in an accurate and professional manner.
5% Cross trains on other duties that employees of the Contact Center perform.
5% Perform other related duties as assigned.
Performance Measurements:
1. Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. Please refer to Annual Performance Goal document for remaining Performance Measurements.
Knowledge and Skills:
Experience: Six months to two years of Call Center or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills: Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone. Skill and ability to read and understand financial statements, contracts, applications, computer printouts, manuals and other related materials. Must have the skill and ability to use Microsoft Word and Excel.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment: Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Auto-Apply