Office clerk vs office support clerk

The differences between office clerks and office support clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office clerk and an office support clerk. Additionally, an office support clerk has an average salary of $32,040, which is higher than the $30,927 average annual salary of an office clerk.

The top three skills for an office clerk include customer service, data entry and telephone calls. The most important skills for an office support clerk are customer service, data entry, and word processing.

Office clerk vs office support clerk overview

	Office Clerk	Office Support Clerk
Yearly salary	$30,927	$32,040
Hourly rate	$14.87	$15.40
Growth rate	-5%	-5%
Number of jobs	106,497	185,683
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 40%
Average age	47	47
Years of experience	2	2

What does an office clerk do?

Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

What does an office support clerk do?

Office support clerks are professionals who provide clerical and administrative duties that support the daily activities of an organization's office setting. These clerks are required to answer incoming calls from clients while maintaining all office and cleaning supplies for the organization. They must communicate with clients and direct them to the appropriate department to ensure quality customer service. Office support clerks must also utilize the automated word processing equipment so that they can produce reports, statistical information, and other departmental information.

Office clerk vs office support clerk salary

Office clerks and office support clerks have different pay scales, as shown below.

	Office Clerk	Office Support Clerk
Average salary	$30,927	$32,040
Salary range	Between $25,000 And $38,000	Between $25,000 And $39,000
Highest paying City	Englewood, CO	Tualatin, OR
Highest paying state	Alaska	Washington
Best paying company	University of Massachusetts Boston	Sierra Pacific Industries
Best paying industry	Transportation	Finance

Differences between office clerk and office support clerk education

There are a few differences between an office clerk and an office support clerk in terms of educational background:

	Office Clerk	Office Support Clerk
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Office clerk vs office support clerk demographics

Here are the differences between office clerks' and office support clerks' demographics:

	Office Clerk	Office Support Clerk
Average age	47	47
Gender ratio	Male, 23.3% Female, 76.7%	Male, 22.7% Female, 77.3%
Race ratio	Black or African American, 9.9% Unknown, 4.5% Hispanic or Latino, 23.7% Asian, 7.9% White, 53.0% American Indian and Alaska Native, 0.9%	Black or African American, 9.4% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 7.7% White, 58.5% American Indian and Alaska Native, 1.1%
LGBT Percentage	6%	6%

Differences between office clerk and office support clerk duties and responsibilities

Office clerk example responsibilities.

Complete medical records requests as specified under HIPAA regulations.
Scan EOB's and attach to payments in software system.
Perform electronic billing of Medicare, Medicaid, and HMO/PPO submissions.
Follow all HIPAA guidelines and safety rules as required within the healthcare policy.
Perform account analysis on credit balance accounts using insurance explanation of benefit information (EOB).
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provide.

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Office support clerk example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Audit all deductions for each employee on payroll for various deductions such as; health care, dental and uniforms.
Initiate contact among current and potential clients by assisting in application process, new hire paperwork, and client payroll.
Compile PowerPoint presentations for various department heads.
Assist in creating Microsoft PowerPoint presentations and other documents for staff development and productivity.
Handle administrative work relate to operational process of the office and patients clinical information.

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Office clerk vs office support clerk skills

Common office clerk skills

Customer Service, 21%
Data Entry, 18%
Telephone Calls, 7%
Payroll, 5%
Office Equipment, 4%
Office Machines, 3%

Common office support clerk skills

Customer Service, 19%
Data Entry, 17%
Word Processing, 7%
Office Equipment, 6%
Front Desk, 5%
Database Systems, 5%

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Updated January 8, 2025

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