Assistant Store Manager
Operations manager job in Wilmington, DE
Your Opportunity:
Assistant Store Manager Titlemax Wilmington, DE
As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.
What We Offer:
Compensation
The hourly wage for the position is $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum one year's experience in customer service, sales, or retail.
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'd thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Auto-ApplyVP Operations - Mobility and Materials
Operations manager job in Wilmington, DE
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers (*******************************************
**VP Operations / Global Integrated Operations Leader -** **Mobility and Materials**
The VP Operations / Integrated Operations Leader (IOL) leads end-to-end Global Manufacturing for Mobility and Materials, including line of businesses of Adhesives & Fluids, Multibase and Tedlar and is a senior leader within Integrated Operations function. The role is accountable for end-to-end performance including Environmental, Health and Safety (EH&S), compliance, customer performance (delivery and quality), asset reliability, manufacturing, engineering, capital planning and execution, cost productivity, planning and scheduling, forecasting, external contract manufacturing, and ensuring supply alignment and execution against the business strategy. The businesses direct operations include 13 manufacturing sites global (Americas, Asia and EMEA) which are a mix of low and high hazards. This role is an active member of the Global Business Teams and reports directly to the Vice President and General Manager of Mobility and Materials. The role also has a strong matrixed relationship to the Senior Vice President, Chief Operations and Engineering and partners across lines of businesses and functions to build talent, drive operational excellence and enable growth. The preferred location for this position is Wilmington, DE, but other US based locations within our US footprint.
**Responsibilities:**
+ Values and drives the DuPont Core Values (Safety and Health, Respect for People, Highest Ethical Behavior and Protecting the Planet) and sets the example through consistent communications and behaviors
+ Develops and engages organization in overall strategic integrated operations plan (supply chain, manufacturing, capital, etc.), aligned to business strategy, to enable growth opportunities and address market conditions
+ Collaborates with senior leaders within business and functions to identify areas of improvement or leverage and adjusts plans as needed to deliver expected results
+ Uses metrics to lead the performance of a portfolio of manufacturing assets to top quartile performance in EH&S, Customer metrics, Asset Reliability, and Cost Productivity; manages to budget
+ Drives increased capability and efficiency through visible processes and metrics in the manufacturing, engineering and supply chain organizations to meet short- and long-term business needs
+ Partners with Functional teams to develop and maintain benchmarks internally and externally to drive continual improvement and competitiveness
+ Sponsors Operational Excellence and Lean Digital tools and processes to deliver business results and build a culture of excellence across all levels of the organization; drives alignment across all manufacturing sites
+ Leverages strategic talent management and reward processes to attract, develop and retain talent to meet business objectives now and for the future.
+ Develops talent by engaging in mentorship, coaching, experiences and learning and development opportunities for Integrated Operations. Supports development of talent through the Field Rotational program to build a pipeline of Integrated Operations talent for the enterprise
+ Member of the senior operations leadership team contributes to setting the overall strategic direction of the Integrated Operations function; engages closely with the business and functions leadership to promote alignment and collaboration between our commercial and operations organizations.
+ Provides leadership support and direction within the Operations Leadership Council balancing individual business needs with broader corporate/enterprise needs
**Qualifications:**
+ Bachelor's degree in Engineering, Supply Chain or a related field (advanced degree preferred)
+ 20+ years of leadership in global Operations areas is required (experience gained through large Plant and Functional roles)
+ Strong knowledge of EH&S best practices including Process Safety Management
+ Application of Operational/Digital Excellence and other industry best practices, processes and tools to drive higher levels of manufacturing and supply chain performance
+ Ability to travel internationally up to 30% of time
**Expected Capabilities:**
+ Balanced leadership in developing Strategy, driving Execution and exhibiting Inspiration
+ Understand and apply financial principles to make informed business decisions, effectively managing financial data and resources
+ Manages breadth and complexity; sees the big picture; understands and appreciates the connection points and breaks down complexity and barriers for others
+ Ability to engage and influence leaders and others across multiple functions and layers in the organization; acts with courage
+ Demonstrated strong customer focus with the ability to surface and resolve complicated issues with business, supply chain, operations, technical, IT and R&D leadership.
+ Demonstrated high learning agility (change, people, mental, results)
+ Demonstrated ability to lead major changes with a bias for decision making
+ Demonstrated ability to attract, develop and retain talent and build engaged, high performing teams
+ Communicates verbally and in writing effectively up, down, and laterally throughout the organization; has external connections with communities, professional and/or government organizations
Join our Talent Community (**************************************************** to stay connected with us!
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (****************************************************** .
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page (********************************************************** .
Operations Director (m/f/d)
Operations manager job in Delaware
Logistics at full potential We are looking for a highly motivated and experienced Operations Director to lead the deployment of our strategy across all sites in Germany. This role is critical in driving sustainable operational improvements, achieving financial targets, and embedding a culture of continuous improvement and performance excellence. The Operations Director is the line manager for the Site Directors and reports into the Managing Director Germany.
What you'll do on a typical day:
* Lead the Site Directors ensuring delivery of key activities in a timely manner and within budget
* Work closely with the Management Team to ensure the delivery of revenue and profit targets
* Constantly review service performance by the account to ensure that the contractual obligations are being met and the customers are satisfied
* Ensure that the company`s values and vision are achieved through the development of an open, interactive and communicative culture
* Maintain key customer relationships at all levels to ensure the smooth running of the account as well as seeking opportunities for growth
* Identify opportunities to add value to existing operations through innovation, technology and continuous improvement
* Regularly review and define the capability required in the team and generate career progression opportunities for individuals who have the potential to develop
What you need to be successful:
* Significant experience of managing complex or prestigious logistics contracts
* Have a proven track record of project management and large-scale implementations at a senior management level
* Have in-depth operational understanding of operations and warehousing. Transportation knowledge is a plus.
* Possess strong financial acumen demonstrating excellent budget control
* Have outstanding interpersonal skills, a customer focused approach, and the ability to build strong working relationships with customers
* Be able to understand and analyse complex issues, making effective decisions
* Challenge current ways of thinking in a constant search for improvement
* Possess strong negotiation and influencing skills
* Be able to think strategically and actively contribute to business plans efficiently and effectively
* English and German verbal and written communications skills to work effectively with stakeholders
* Have strong MS Office skills, and be able to pick up new IT systems quickly Ability to analyse data, both financial and operational, recognising trends, anticipating problems and drawing sound conclusions
Unlock the potential of your future!
Your work environment
Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.
GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals.
Want to know more about GXO Logistics?
Watch the video below or visit our website gxo.com *******************************************
In short, this is the next place you want to work!
For more information, please contact Marcello Cedrola (Executive Recruiter, Europe), he can be reached via ************************.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Easy ApplyProgram Manager - Knowledge Management - Machine Learning Intelligence Operations
Operations manager job in Wilmington, DE
Elevate your career by leading multi-faceted programs, integrating machine learning and artificial intelligence solutions for a dynamic impact across operations and the firm.
As a Program Manager in the Knowledge Management team within the Machine Learning Intelligence Operation group, you will lead the delivery of innovative AI and machine learning solutions that drive impact across our operations. You will collaborate with diverse teams to shape product roadmaps, manage program execution, and enable enterprise-wide innovation. In this role, you will help foster a culture of inclusion, continuous learning, and operational excellence. Your work will directly influence how advanced technology solutions are delivered and adopted across the firm. Join us to make a difference for millions of customers and employees while advancing your career in a supportive, growth-oriented environment.
Required or Additional Information
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
Job Responsibilities
Lead the planning, execution, and delivery of AI/ML initiatives from inception to value realization, ensuring alignment with strategic goals
Define program roadmaps, track key milestones, manage interdependencies, and proactively identify and resolve risks and blockers
Manage risk and issue mitigation plans and escalation processes, ensuring transparency and accountability across teams
Facilitate alignment and shared understanding across data scientists, engineers, legal/risk/controls/compliance teams, product managers, designers, data analytics, and business stakeholders
Prepare and deliver high-impact updates, briefing documents, and executive presentations that inform decision-making and drive outcomes
Build strong relationships across matrixed teams to influence without authority, mobilize resources, and secure commitment to timelines and scope
Apply agile principles and delivery best practices to ensure quality, velocity, and adaptability in a fast-paced delivery environment
Required Qualifications, Capabilities, and Skills
7+ years of experience in program or project management
Strong experience in managing programs in fast-paced, high-ambiguity, matrixed environments
Experience working directly with senior executives and technical teams
Excellent organizational and problem-solving skills, with the ability to operate several steps ahead, anticipating needs, dependencies, and risks
Bachelor's degree in Business, Engineering, Computer Science, or related field
Proven track record of leading diverse stakeholders toward a common goal in highly complex environments
Clear, concise communicator who can tailor messaging to senior leadership, technical teams, product teams, and business partners
Strong command of tools and methodologies (e.g., Agile, Kanban, RAID logs, OKRs) to drive accountability and results
Familiarity with machine learning workflows, data pipelines, model lifecycle management, and ethical/operational considerations
Preferred Qualifications, Capabilities, and Skills
7+ years of experience in program or project management, preferably in technology, AI/ML, or data-focused environments
Master's degree in Business, Engineering, Computer Science, or related field
Delivery of AI/ML solutions in an enterprise context (e.g., model deployment, governance, model operations)
Experience in startup, innovations, early product development environments
Experience with regulatory/compliance-heavy domains (e.g., healthcare, finance)
Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and machine learning/artificial intelligence (e.g., OpenAI)
Impact and Opportunity
This role is at the heart of one of the most strategic and transformational areas in the firm. As a trusted driver and partner of execution, you will impact how advanced technology solutions are delivered to market, influencing outcomes across the organization. You'll play a critical role in ensuring responsible AI adoption and accelerating the pace of innovation.
Auto-ApplyEvent Operations Manager (Part-Time)
Operations manager job in Wilmington, DE
Job DescriptionJOB RESPONSIBILITIES:
Event Manager will proactively take charge of their tasks and possess the ability to maintain a meticulous attention to detail even in high-pressure situations.
Experience managing day of operations of events including Corporate, Social, Private, Convention, Four walls, Weddings, Special events, trade shows, and other functions that may arise.
Visit and court potential clients to increase awareness and exposure to the available spaces.
Work in conjunction with the Event Sales Manager to organize and maintain the scheduling and maintenance of available function space.
Fiscal responsibility to exceed quarterly sales results from the prior year while managing labor, supply, and rental costs.
Interview, hire, train, resolve problems and provide open communication, and recommend discipline and/or termination when appropriate while maintaining confidentiality in regards to employee concerns.
Responsible for meeting with clients and internal departments to ascertain event needs, including room set-ups, housekeeping, security, and AV as well as any other requests they may have.
Meets with designated Food & Beverage and marketing staff to review: room availability, menu planning, pricing, set-up structure, staffing, and all other related requirements.
Assists with the development of menus, packages, marketing plans, and promotions as needed.
Direct supervision of all event functions while working independently with minimal supervision.
Responsible for front-of-house set-up: skirting, table tops, beverage service, customer service, customer satisfaction checks, function breakdown, closing out a check using MICROS POS, ensuring equitable dissemination of gratuity, and proficient with Money Handling.
Responsible for front-of-house staffing, linen, equipment maintenance, and inventory for all functions.
Station assignments covering large areas with long walking distances, diverse clientele, noise, and high volume.
Responsible for conducting post-event room inspections and updating files to close out events.
Knowledge of computer systems and programs including Microsoft Excel, Word, Cater Ease, and C-Vent
Promotes outstanding internal and external guest relations and honesty and trust among the team.
Performs all other duties as assigned.
JOB REQUIREMENTS:
Four (4) years of Food & Beverage experience in banquet, and entertainment operations, proven success in execution, and two (2) years prior supervisory experience.
Ability to bend, reach, pull, push, kneel, squat, grasp as needed, and work in a fast-paced environment.
Must have excellent written, verbal, organizational, administrative, and communication skills.
Must be able to work a flexible schedule while standing for a full 8-hour shift or longer according to the needs of the business including evenings, weekends, and holidays. Must be able to lift up to 40 lbs.
For a full list of our career opportunities, please visit ****************************
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VP/Director of Debt Settlement Agency (DSA) Operations
Operations manager job in Wilmington, DE
The Vice President/Director of Debt Settlement Agency (DSA) Operations is responsible for end-to-end ownership of the DSA process execution and transformation. This leader will drive operational excellence by designing, implementing, and continuously improving processes with a strong focus on automation, efficiency, and digital transformation. A key aspect of this role is managing and strengthening strategic partnerships with our largest debt settlement agencies (DSAs), ensuring optimal performance and partnership growth.
Key Responsibilities
* Process Execution & Transformation: Own the full DSA operational process lifecycle-from design and implementation to ongoing optimization. Champion automation and digital initiatives to streamline workflows and deliver superior business outcomes.
* Strategic DSA Partnerships: Serve as the primary point of contact for major debt settlement agencies (DSAs). Lead B2B performance management and partnership development to maximize value, strengthen collaboration, and ensure access to our customers.
* Continuous Improvement: Identify, develop, and execute process enhancement initiatives that improve efficiency, compliance, and customer experience. Leverage data analytics to monitor KPIs, analyze trends, and drive corrective actions.
* Leadership & Team Development: Lead, mentor, and develop Operation Support Supervisors and their teams as required. As automation increases, evolve the team's focus toward higher-value activities and strategic initiatives.
* Resource & Cost Optimization: Oversee resource allocation, workload prioritization, and cost management to ensure operational effectiveness.
* Compliance & Documentation: Ensure all processes adhere to state, federal, and corporate requirements, maintaining detailed documentation and audit readiness.
* Cross-Functional Leadership: Lead projects to implement new technologies and process changes, collaborating with stakeholders across the organization.
* Executive Communication: Represent DSA operations in executive forums, presenting results, strategies, and recommendations to senior leadership.
* Culture of Innovation: Foster an environment of continuous improvement, innovation, and high performance.
Requirements
* Bachelor's degree required; STEM field preferred (e.g., Engineering, Computer Science, Mathematics, or related discipline)
* 10+ years of progressive leadership experience in collections, call center operations, or related financial services
* Proven experience managing B2B partnerships/vendor management, including performance management, contract management, and partnership development
* Demonstrated success in process ownership, process improvement, and automation initiatives
* Experience overseeing multiple teams and managers in a fast-paced environment
* Strong analytical, strategic thinking, and problem-solving skills
* Excellent presentation and communication skills, with the ability to influence at all levels
* Track record of driving transformation and change management
* Knowledge of regulatory requirements and compliance standards in collections and financial services
* Experience with technology implementation, workflow automation, and data analytics tools
* Ability to travel 25% of the time
Location: Wilmington, DE // HYBRID: 3 days/week in office
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
* Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
* Up to 4% matching 401(k)
* Employee Stock Purchase Plan (10% share discount)
* Tuition reimbursement
* Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
* Paid sick leave as determined by state or local ordinance, prorated based on start date
* Paid holidays (7 days per year, based on start date)
* Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Senior Manager, Digital Workplace Operations
Operations manager job in Newark, DE
Role OverviewSodexo has an exciting new opportunity for a Senior Manager, Digital Workplace Operations. This position is responsible for leading the execution and continuous improvement of core digital workplace services, including PC provisioning, software license optimization, digital adoption, and operational analytics.
This role owns the performance and quality of services delivered by external service providers, ensuring that execution aligns with defined SLAs, user expectations, and enterprise standards.
What You'll DoLead the execution of core operational services that support the end-user computing experience Oversee the delivery of services such as PC provisioning, lifecycle coordination, and digital adoption activities.
This includes contracts, SOW's, etc.
Coordinate with internal teams and MSPs to ensure seamless execution and service consistency across regions.
Manage operational workflows for device logistics, onboarding/offboarding processes, and non-technical provisioning.
Ensure services align with company standards, security protocols, and compliance expectations.
Drive continuous improvement through documentation, process refinement, and alignment with the engineering team on L3 escalations.
License Optimization & Feature Utilization - 20%Maximize business value and user experience through license insight and provisioning efficiency.
Monitor license usage trends and feature adoption (e.
g.
, Smartsheet, Adobe, Microsoft 365, Teams, OneDrive, Copilot) to optimize spend and productivity.
Identify underutilized or misaligned license types and coordinate reallocation in collaboration with VMO and Finance.
Provide education and awareness on key platform features to increase adoption across business units.
Generate reporting on license consumption and entitlement tracking to support optimization decisions Service Provider Performance Management - 20%Own the operational relationships with managed service providers to ensure high-quality delivery of Digital Workplace Services.
Act as the primary operational point of contact for service delivery partners, including those providing end-user support and device provisioning services.
Oversee vendors responsible for device fulfillment, configuration (e.
g.
, Autopilot imaging), and depot management to ensure services are delivered on time and within scope.
Track and validate service performance against contractual SLAs and internal KPIs.
Drive accountability through regular operational reviews, service delivery assessments, and escalation handling.
Maintain up-to-date knowledge of each partner's service catalog and ensure their operational execution aligns with expectations and standards.
User Experience & Operational Metrics - 25%Own experience-focused measurement and insight generation to enhance digital workplace outcomes.
Monitor CSAT, DEX, and other user experience metrics related to digital workplace services.
Own the end-to-end collection, analysis, and reporting of experience and performance data.
Identify trends, pain points, and improvement opportunities from feedback and usage data.
Partner with global User Experience, Digital Workplace Engineering, and HR stakeholders to implement user-centric improvements.
Translate data insights into actionable recommendations for improving operational service quality.
Financial Oversight & Operational Reporting - 15%Ensure fiscal responsibility and data-driven decision-making across DWP operations.
Develop and maintain dashboards and reporting packages for operational performance and license utilization.
Support annual planning, budgeting, and chargeback processes related to workplace services.
Track invoice reconciliation, purchase requests, and cost allocation tied to managed services and licensing.
Collaborate with Finance and VMO to align financial metrics with service delivery performance.
Ensure all operational documentation supports audit readiness and ongoing compliance.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You BringPrevious Vendor management experience Strong analytical skills Ability to lead and mentor a team Bachelor's Degree or equivalent experience Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 5 years Minimumum Functional Experience - 5 years
Director, Securities Lending Operations - Delaware
Operations manager job in Wilmington, DE
About this role
BlackRock's Global Investment Operations (GIO) group manages the post-trade and asset servicing functions that support BlackRock's investment businesses worldwide. GIO spans trade documentation, transaction management, collateral management, payments, corporate actions, reconciliations and securities lending functions. GIO partners with BlackRock's Portfolio Managers and Traders globally to provide operational excellence to our partners and clients.
GIO's Securities Lending Operations (SLO) team comprises approx. 50 dedicated team members across 6 offices, supporting both the phases before and after trade such as transaction management, collateral services, collateral schedule management, inventory optimization and sufficiency, accounting and billing, reconciliations, completing new client, counterparty and market opportunities, and coordinating third party providers of services related to both trade initiation and settlement. The team operates in a fast-paced environment and collaborates closely with regional teams across the globe, as well as external service providers. It maintains positive relationships with trading and technology groups to deliver innovative solutions and optimize scale, while prioritizing risk mitigation. This dynamic and connected team plays a critical role in driving operational alpha and supporting strategic initiatives.
The Director of the US SLO team is responsible for managing a regional staff of 12 individuals, and reports into the Global Head of Securities Lending Operations. The role requires a positive relationship and close collaboration with various parties inside and outside the organization. These include the Securities Lending and Cash businesses, GIO leadership teams, and technology teams.
Job Responsibilities:
Manage a regional team of employees supporting lending activities related to securities, managing performance, setting goals, solving problems and encouraging a positive work environment.
Lead every part of collateral management, covering mark to market processing and cash collateral reinvestment. Maintain accurate collateral levels, ensure transaction settlement is final, and deliver investable cash figures to Portfolio Managers.
Oversee inventory enablement, sufficiency management, trade settlements, cash and asset reconciliation exceptions for both the loan and investment book of records, ensuring BlackRock loan data is in line with custodians and counterparties, and that exceptions are prioritized accordingly.
Understand the full scope of the life cycle of a Securities Lending trade, and the integration with BlackRock's Investment Management and Cash Management business.
Manage risk for the firm and maintain positive key risk indicators (KRIs) for the function, ensuring regulatory and legal standards are maintained.
Manage borrower relationships to promote a high service standard.
Perform detailed data interrogation and trend analysis
Interpret, simplify and present data to partners with various backgrounds
Translate data to identify potential opportunities to increase scale and/or reduce operational risk.
Partner with management teams to prioritize and implement data strategy.
Prioritize technology roadmap items to define strategic direction related to the position.
Partner with the securities lending division to ensure commercial and financial opportunities are scalable and operationally feasible.
Build and maintain constructive working relationships with internal and external partners to inspire change and drive business growth.
Provide thought leadership and liaise with technology teams to strategically improve processes and organizational frameworks, implement process change, and build solutions.
Participate in industry forums such as ISLA to drive industry initiatives.
Conduct meetings with external providers to discuss performance measurements and drive performance improvement.
Participate in local, regional and global initiatives.
Support colleagues in a distributed team environment.
Review and document business process.
Experience:
12+ years working in investment operations with a good understanding of processes connected to lending securities
Minimum of 5 years of supervisory experience; proven experience in leading teams of professionals, staff development, coaching and performance assessments
Strong organization skills with capacity to multi-task without losing sight of overall objectives and deadlines
Ability to work in a fast paced, rapidly changing, deadline driven environment
Proven track record of leading and motivating teams
Contribute to creating a team vision, planning and delivering steps to ensure a consistently high performing team
Analytic problem solver comfortable working with large data sets
Excellent communicator, able to simplify and convey complex themes to different audiences
Demonstrate strong collaborator management skills
Organized approach with diligent follow-up on open issues and identify appropriate action to be taken
Proven track record in enhancing and transforming workflows and operating models
Has the ability to influence and collaborate with internal partners to push through agendas
Able to identify, manage, and remediate all aspects of daily operational risk embedded within workflows
Capable with SQL, and Microsoft Office applications, especially Excel, PowerPoint and BI
Experience using BlackRock's Aladdin platform is desirable
Experience with reinvesting cash collateral is desirable
Demonstrates a technology-first approach
For Wilmington, DE Only the salary range for this position is USD$173,500.00 - USD$225,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: **********************************
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
Auto-ApplyExecutive Director, Medical Affairs Strategy Excellence & Operations
Operations manager job in Dover, DE
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy.
The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization.
Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas.
****
**Key Responsibilities Include:**
**Strategic Leadership and Execution**
+ Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization.
+ Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions
+ Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals.
+ Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership.
+ Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies
+ Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution.
**Operational Excellence and Team Management**
+ Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including:
+ Global Asset Strategic Planning
+ Business Solutions and Analytics
+ Vendor and Contracts management
+ Global Medical Evidence Operations
+ Governance and Procedures
+ Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses)
+ Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently
+ Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors)
+ Will ensure assignment of Med Excellence activities/projects to Otsuka priorities
+ Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally
+ Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars
+ Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results
+ Builds relationships with key internal and external stakeholders, including industry partners
**Performance Monitoring and Reporting**
+ Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution
+ Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed
+ Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions
+ Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals
**Qualifications**
**Education and Experience:**
+ Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred
+ Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy
+ Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations
**Skills and Competencies:**
+ Demonstrated ability to lead and inspire high-performing teams
+ Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting
+ Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function
+ Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
+ Strong analytical and problem-solving skills to address complex challenges within medical affairs
+ Ability to lead a team and influence organizational level decisions
+ Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support
+ Strategic thinking acumen and record of accomplishment for operational excellence
+ Ability to rapidly pivot based on evolving corporate strategy and direction
+ Proficiency in pharma code and all guidelines concerning medical affairs activities
+ Excellent presentation skills and ability to communicate complex scientific information
+ Motivated, disciplined, pro-active individual capable of effectively managing timelines
**Other Requirements:**
+ Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
System Ops Duty Officer - 90403384 - Wilmington
Operations manager job in Wilmington, DE
> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> System Ops Duty Officer - 90403384 - Wilmington Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The System Operations Duty Officer (SODO) is a critical operational leader directing the real‑time movement of Amtrak and State‑Supported passenger trains nationwide. Providing 24/7/365 oversight through rotational coverage, the SODO ensures safe, efficient, and reliable service. As the designated authority during disruptions, the role leads incident response, coordinates with Host Railroads, external agencies, and internal Business Lines, and makes time‑sensitive decisions that safeguard passengers and minimize impacts. It requires strong leadership, strategic judgment, and clear communication to manage incidents, implement alternate service plans, and disseminate information enterprise‑wide. The SODO also prepares and delivers the daily "A Report," giving executive leadership and business units system‑wide operational awareness.
Essential Functions
* Direct real‑time operational decision‑making during service disruptions to ensure passenger safety, service continuity, and effective resolution of incidents.
* Develop and implement alternate operating plans in collaboration with Business Lines to minimize customer impact, optimize system performance, and adjust crew (T&E) and inventory as needed to protect passengers and maximize revenue.
* Lead and coordinate incident response by chairing calls with internal stakeholders and external partners, driving accountability and timely resolution.
* Communicate operational directives system‑wide, both verbally through the Communicator System and in writing via operating advisories, ensuring clarity and consistency.
* Serve as the primary liaison with Host Railroads, NRC, and other external agencies during incidents, representing Amtrak's operational interests and safeguarding service delivery.
* Prepare and deliver Amtrak's daily "A Report" to executive leadership and business units, while providing leadership and guidance to System Operations staff to ensure alignment with company policies, safety standards, and service objectives.
Additional Responsibilities
* Other duties as required or assigned
Supervisory Responsibility
Does the job supervise?: No
Minimum Qualifications
Education & Experience
* Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
* Plus 7 years of relevant work experience.
Preferred Qualifications
* Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
* Plus 9 years of relevant work experience.
Required Knowledge, Skills and Abilities
* Experience in Operations, Transportation, or related fields.
* Demonstrated ability to make independent, time-critical decisions with incomplete information in high-pressure environments.
* Proven experience working across a diverse workforce and multiple organizational levels to achieve operational objectives.
* Strong verbal and written communication skills, with the ability to convey directives clearly to field supervision (trainmasters, road foremen, managers of train operations, etc.).
* Proficiency in Microsoft Office and other business applications.
* Ability to work any shift in a 24/7/365 operation.
* Prior leadership experience in train operations, equipment utilization, field transportation management, workforce management, or customer service.
* Experience leading cross-functional teams during operational incidents or large-scale service disruptions.
The salary/hourly range is $113,200.00 - $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165721
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
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Director of Operations
Operations manager job in New Castle, DE
Graver Technologies LLC As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Functional head overseeing the planning and directing of the operation, maintenance, and administration of multiple plants. Recommends plant improvements and modifications.
Job Description
The Adsorbents Director of Operations will have all operations responsibility for the Adsorbents business. This individual will manage the Adsorbents New Castle facility in all aspects as well as managing and overseeing Metsorb tolling operations. This individual will lead department managers as they work towards meeting the financial and operational goals. The responsibilities will include but are not limited to leading overall operations including safety, production, materials, and productivity control.
Duties & Responsibilities
* Ensure that our 6S program maintains a high level of employee engagement and participation toward driving continuous improvement.
* Partner with senior leadership to create a high-performing, inclusive and people-centric culture
* Continually monitor operations to improve productivity, effectiveness, and efficiencies. Develop and propose improvement plans for senior leadership consideration.
* Responsible for ensuring companywide programs, policies, and procedures are implemented effectively within the facility.
* Maintain inventory and record materials used during manufacturing.
* Develop budget for the manufacturing plant projects and ensure that the budget is properly implemented and followed.
* Promote Lean Manufacturing philosophy.
* Remain in compliance with facility ISO standards and all HSE guidelines. Ensure HSE is made the highest priority within the facility; strive for continual improvement in compliance with federal, state and company directives as well as reduce our environmental impact.
* Provide hands on leadership to mentor and develop supervisory team.
* Coordinate internal and external resources as needed to provide team member training, endeavor for efficiency improvements, and reduce quality non-conformances.
* Lower product costs wherever possible by initiating changes in manufacturing processes.
* Establish lead times for products and for sales team.
* Coordinate staffing and assignments to meet current and projected workloads.
* Maintain on time delivery programs.
* Prepare, analyze and issue production and performance reports
* Develop and implement a comprehensive preventative maintenance program
* Develop and implement a comprehensive Continuous Improvement Program.
Qualifications
* Preference for Bachelor's degree in Technical or Engineering field.
* 10 years minimum plant management experience required in manufacturing environment; prior experience in chemical manufacturing strongly preferred.
* Previous experience working with toll manufacturers is a plus
* In-depth knowledge of lean manufacturing methodologies.
* Familiarity with regulatory requirements.
* Ability to train operating personnel.
* Demonstrated ability to run a successful operation.
* Strategic thinker with the ability to translate strategies into operation objectives and projects.
* Strong analytical skills, self-motivated with excellent teamwork.
* Goal oriented and a strong customer service attitude.
* Excellent verbal and written communication skills.
* Effective use of standard office computer technology such as databases, word processing, ERP and reporting systems.
* Requires the ability to manage and prioritize multiple goals.
* Ability to effectively present information to broad groups of audience, including senior management and external customers.
* Ability to define problems, collect data, establish facts and draw valid conclusions.
* Strong interpersonal skills. Must be able to motivate employees to keep operations running smoothly.
* On call nights, weekends and holidays as required.
* Occasional overnight travel (7- 10 times per year)
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying.
Auto-ApplyOperations Manager
Operations manager job in New Castle, DE
Acuren is seeking an Operations Manager for our New Castle, DE location.
The Operations Manager is responsible to plan, deliver and promote services that meet client needs within a specific regional or geographical location in a manner that complies with safety, quality and financial goals, while providing strategic solutions to clients that enhance Acuren's position as a trusted business partner and reduce their costs to operate.
Responsibilities Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by:
Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work;
Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited;
Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls;
Preparing price estimates for complex and detailed work packages;
Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope;
Approving technical training recommendations;
Ensuring appropriate policies and procedure are in place and support ongoing service improvements;
Providing oversight to administrative functions to ensure accurate and efficient completion of
Manage financial performance by:
Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments;
Reviewing and approving operational expenses, DTR's and expense submissions;
Participating in in the development of operational and capital budgets;
Defining limits of authority with staff to ensure wise decisions are made with respect to the company resources;
Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use.
Ensure Service Excellence & Perform Business Development including:
Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices;
Engaging productively with existing and new clients to expand regional service offerings;
Improving value of services offered and demonstrating innovative technology to customers;
Utilizing site specific metrics to improve productivity and improve customer service;
Seeking clarification of the client's expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction.
Other work duties as assigned. Requirements
KNOWLEDGE, SKILLS & ABILITIES:
The position requires the following skills and abilities:
Strong managerial skills with the ability to interact effectively with staff at all levels;
Excellent communication, interpersonal and analytical skills;
Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint;
Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
Strong organizational and prioritization skills.
Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.
EDUCATION:
Bachelors degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory.
NDT or other technical Certifications are preferred, as is knowledge specific to the technical field of assignment.
Benefits
Competitive Salary
Medical, dental, and supplemental insurance
401K Plan
Paid Holidays
Paid Time Off
Working Conditions
Travel may be required.
Company Overview
Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a
Higher Level of Reliability
, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.
Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.
Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1
Auto-ApplyOperations Manager, Financial Services
Operations manager job in Wilmington, DE
**Will consider applicants in Harrisburg PA, Radnor PA Wilmington DE. Must have the ability to travel to the Harrisburg PA office**
Manages and coordinates assigned units with complex responsibilities or a large team within the Administrative Services Unit (ASU). Manages a team of professionals providing technical, functional, and operational expertise in support of the account termination/closing process within Wealth.. Manages the provision of support for transactional processing, risk and control monitoring, reconciliation, problem resolution research and management reporting and analysis. Leads the development or enhancement of new service offerings and process changes.
Primary Responsibilities:
Responsible for the planning, leadership, problem resolution, analysis, and reporting for a team with complex responsibilities or with responsibilities for a large team of employees while ensuring all daily, weekly and monthly work is completed timely and accurately and as defined by Service Level Agreements (SLAs), while complying with pertinent policies and regulations.
Provide technical, functional, and operational expertise in Department work policies and procedures, and provide recommendations for department policy or procedure changes.
Facilitate process innovation focusing on creating efficiency and enhancing the control environment.
Implement and review metrics reports to identify opportunities to enhance efficiency and controls. Make process changes as needed to achieve improvements.
Engage with staff and peers, when necessary, in the resolution of complex problems through application of industry and experiential knowledge and skills.
Responsible for unit contingency planning and regulatory compliance.
Actively participate on projects impacting the process including, but not limited to, developing test plans, strategies, and scripts, independently testing system releases and enhancements and delegating project tasks.
Responsible and accountable for the budget process and financially accountable for the Department/unit.
Serve as main business unit contact for critical production issues and unique business situations.
Identify, report, and escalate all risk and compliance issues, breaches, and suspicious activities.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
This position requires a comprehensive knowledge of business, applicable regulations, and affiliated technology with the ability to plan, organize and manage the work of assigned staff and produce results. The position works with uncertainty with discretionary solutions, possessing moderate risk to organization.
Education and Experience Required:
Bachelor's degree and a minimum of 5 years' relevant experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/work experience, including a minimum of 5 years relevant experience
Minimum of 2 years' work leadership, supervisory and/or managerial experience
Strong analytical skills
Strong problem-solving skills
Strong written and verbal communication skills
Detail-oriented
Well-organized
Willing to work a flexible schedule
Demonstrated success operating in a team environment
Experience using pertinent word processing and spreadsheet software
Education and Experience Preferred:
Bachelor's degree in business, Finance or Accounting
Advanced degree such as JD (Juris Doctor)
CFP (Certified Financial Planner) and/or CTFA (Certified Trust & Financial Advisor) certification
Minimum of 4 years' experience in financial services industry
Minimum of 3 years' supervisory or project management leadership experience
Proven experience leading and developing a unique team
Ability to work under time constraints
Knowledge of Bank systems
Knowledge of Bank culture
Understanding of Wealth Management and/or Capital Markets business
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $93,614.36 - $156,023.93 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilmington, Delaware, United States of America
Auto-ApplyProduct Operations Strategy Manager
Operations manager job in Wilmington, DE
JobID: 210676872 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $128,250.00-$205,000.00; Chicago,IL $118,750.00-$190,000.00 Embrace the challenge of steering complex tech projects, fostering growth and technical excellence in a dynamic environment. Our team develops and executes actionable data science and analytical solutions in a consulting-style environment to drive efficiency across the product development life cycle at Chase.
As a Product Operations Strategy Manager on the Product & Experience Analytics Team, you'll play a key role in enhancing productivity and efficiency at Chase Bank through partnering directly with Finance and Operations. You'll help build a team of strategists to provide data-informed strategy, design experiments, engage in product design, direct analysis, and drive prioritized organization change implementation. Your focus will be on raising operational standards and promoting collaboration across teams, using data-driven methods to guide investment decisions and align initiatives with business goals for maximum value. As a member of our team, you will play a crucial role in driving data-driven decision-making and optimizing our product development processes
Job Responsibilities
* Lead teams of strategists and technical consultants to solve business problems that drive qualitative and quantitative business value, and when necessary, as an individual contributor.
* Direct and engage in research efforts to inform strategic proposals for inclusion in internal-facing products designed to drive productivity and efficiency across all employees engaged in building and maintaining the 107 software products at Chase.
* Design and execute implementation plans across prioritized initiatives ranging from product enhancements to experiments across job family personas.
* Manage relationships with senior leaders including presentations to CFO, CTO, and CPO.
* Leverage design thinking practices to develop strategic, end-to-end, scalable solutions; coach others to inject the same practices into their work.
* Guide project teams in synthesizing analytical findings for consumption by internal analytical clients and senior executives.
* Establish and manage relationships with internal clients and partners.
* Identify new project opportunities helping to grow our business pipeline for respective books of work.
* Recruit, develop and retain talent by creating an environment of open communication that prioritizes continued learning and growth.
* Maintain a rigorous controls environment to ensure accurate and timely results.
* Set standards of excellence for the team by demonstrating professional expertise, strong work ethic, integrity and professional behavior.
Required Qualifications, Capabilities, and Skills:
* 5+ years of industry experience in consulting, solution design, or business analytics roles (e.g., marketing analytics, sales analytics, business insights)
* Experience with data analytics and/or visualization techniques (e.g. SQL, Python, Tableau, Alteryx), as well as big data technologies (e.g. Hadoop, Cassandra, AWS)
* Experience with design thinking practices and tools (e.g., Lucid, Figma, customer journey mapping) and product management principles (e.g., Agile)
* Consulting orientation with ability to influence and effectively lead cross-functional teams
* Experience leading project teams and coaching/mentoring early career talent, and improving team culture of a new or existing team
* Excellent communication, with an ability to convey the strategic vision in a digestible manner for varying technical and senior audiences
* Self-starter with out-of-the box problem solving skills and a drive to bring new ideas to life
* Strong time management skills, with ability to multi-task and keep multiple projects on track
* Experience and knowledge of data science and analytical methodologies and approaches, and familiarity with various artificial intelligence functionalities
* Undergraduate degree in a quantitative discipline
Preferred Qualifications, Capabilities, and Skills:
* 5+ years of experience at a consulting firm, in tech, or financial services/banking industry
* Deep understanding of the financial services or retail banking industry
This role is not eligible for visa sponsorship or relocation assistance
Auto-ApplyDirector of Live Operations
Operations manager job in Seaford, DE
The Director of Live Operations is responsible for the daily operations of live poultry, ensuring optimal animal welfare, productivity, and efficiency. The Team member will work closely with various departments to ensure the highest standards of production and compliance with industry regulations.
Supports Allen Harim's Vision, Mission and Values.
Oversee the day-to-day operations of poultry farms, including hatcheries, and grow-out farms
Ensuring the health and welfare of poultry
Monitor production metrics such as feed conversion ratios, growth rates, and mortality rates
Lead and manage a team of operations professionals providing guidance support and development opportunities.
Work closely with other deparments such as feedmill operations, logistics and sales to ensure seamless operations
Monitor performance of live operations
Identify reas for improvement and implement necessary changes
Develop and implement strategies to enhance the efficiency within the department
Manage and resolve any issues or crises that arise in live operations
Analyze operational data to identify trends, and issues
Manage the budget for live operations, ensure a cost-effective use of resources
All other duties as assigned.
Qualifications
To Perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree in Animal Science, Agriculture, Business Administration, or related field
Master's Degree Preferred
Extensive experience in poultry production and operations management
Previous leadership experience is essential
Excellent working knowledge of computer systems
Knowledge/Skills
Microsoft Office skills with an expert focus on Excel.
Strong leadership and management skills
Excellent problem solving abilities
Effective communication skills
In-depth knowledge of poultry production processes, animal health, and biosecurity measures
Excellent problem solving skills.
Advanced organization skills.
Advanced team building and leadership
Supervisory Responsibilities
List the supervisory responsibilities the position must perform; include the department or position titles responsible for and the level of authority exercised in performing the responsibilities.
N/A
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift up to 40 lbs.
Work Environment
This job operates in a combination of office and farm environments. It requires flexibility to address issues that arise outside of regular business hours. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machine.
Auto-ApplyOperations Manager
Operations manager job in Newark, DE
Job Description
OPERATIONS MANAGER - COMMERCIAL CONSTRUCTION
J.F. Sobieski Mechanical Contractors, Inc. is looking to hire a full-time Commercial Construction Operations Manager. Are you interested in a career with a growing company and supportive team? Would you like to work for a company that can offer you stable employment? If so, please read on!
This job earns a competitive salary depending on experience, plus bonus potential. We also offer excellent benefits, including a comprehensive benefits package, paid vacation and holidays, a 401(k) plan, free training, and a flexible work schedule. If this sounds like the right site opportunity for you, apply today!
ABOUT J.F. SOBIESKI MECHANICAL CONTRACTORS, INC.
J.F. Sobieski Mechanical Contractors, Inc. is an $100-million mechanical contracting company that serves Delaware, South Eastern PA, Cecil County, Maryland and Virginia markets. We are the largest mechanical contractor in the tri-state area. We do commercial installations of HVAC, plumbing, sheet metal, and fire protection. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers.
We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a company into experienced professionals. Which is why we offer unlimited earning potential, exceptional training, and career advancement opportunities.
Do you have good communication and interpersonal skills? Are you diplomatic? Do you have effective problem-solving skills? Are you passionate about quality? Do you enjoy mentoring others? If so, you might just be perfect for this position!
SUMMARY OF POSITION:
The primary function of the Operations Manager is to redeem the operating unit gross profit objectives through leadership and management of staff while meeting contractual commitments to customers in a timely, high-quality manner.
DESIRED CHARACTERISTICS & PERSONALITY TRAITS:
Bachelor's degree or Technical/Business or Equivalent
Extensive knowledge of Mechanical s-ystems
Qualification / Certifications in Operations filed (i.e. PMP)
Leadership/Management Experience Preferred
WORK SCHEDULE
This full-time site superintendent position typically works Monday - Friday, 7:00 AM - 3:30 PM. Overtime can be expected during peak periods.
READY TO JOIN OUR TEAM? APPLY TODAY!
EOE/ADA
District Manager
Operations manager job in Lewes, DE
About this Role:
Are you an experienced leader with a background in sales, operations, or the construction/glass industry? We're seeking a District Manager to oversee day to day operations, drive sales, and strengthen customer relationships across the north district.
The ideal candidate will bring strong local market knowledge, proven management experience, and a servant-leadership style that inspires high-performing teams. Success in this role requires a solutions-driven mindset and a commitment to delivering exceptional customer experiences while developing strategies that improve service, increase profitability, and support long-term growth.
Key Responsibilities:
Leadership & Operational Oversight:
Lead assigned locations and staff, ensuring efficient daily operations.
Manage hiring, coaching, and staff development, supported by regular branch visits, team meetings, and performance reviews to drive performance.
Promote a strong company culture centered on accountability, teamwork, and excellence.
Work closely with the Director of Operations to align daily branch execution with company SOPs and strategy, sharing feedback and ideas to drive continuous improvement.
Sales & Customer Development:
Develop and execute sales strategies to meet and exceed district revenue goals.
Build strong partnerships with new and key accounts to grow business.
Work with sales representatives to generate new business and maintain relationships.
Collaborate with Marketing to increase brand awareness through community engagement, promotions, and marketing activities.
Inventory & Financial Oversight:
Conduct inventory spot checks, cycle counts, and review branch inventory practices to ensure accuracy and cost control.
Partner with Admin on annual budgets, tracking expenditures, and analyzing variances to meet financial targets.
Ensures branches follow proper SOPs for purchasing, inventory handling, and job scheduling.
Strategic Growth & Execution:
Use reports, KPIs, and operational data to identify areas of improvement.
Support market analysis and expansion opportunities, including new services and product rollouts.
Maintain knowledge of competitors, market conditions, and industry best practices in sales techniques and strategies.
Perform other duties as assigned.
Skills & Qualifications:
Minimum 7 years of experience in sales management, construction, or glass/glazing industry.
Associate degree or higher in Business, Construction Management, or related field preferred.
Proven experience in working in management and sales experience within a construction or similar industry.
Proven track record of achieving revenue targets and growing branch performance.
Excellent communication and interpersonal skills with a strong customer focus.
Strong organizational and time management skills; ability to prioritize tasks across multiple sites.
Problem-solving mindset with high attention to detail and accuracy.
Comfortable navigating both operational and field service environments.
High self-initiative with the ability to work well under pressure and with minimal supervision.
Proficient in Microsoft Office and CRM/ERP systems.
Knowledgeable and able to travel regularly throughout the district (company vehicle provided).
Job Type/FLSA Classification:
Full-time, Exempt
Reports To:
President/CEO
Work authorization:
Must be authorized to work within the United States.
Coverage Areas: North District (Lewes, DE / Easton, MD)
Work environment
Work is performed in both indoor office and field environments, including active job sites.
Majority of work is completed indoors. May, on occasion, be exposed to the outdoors.
Must be able to safely enter homes, construction sites, and remodeling projects.
Physical demands
Mix of office and field environments, including active job sites.
The person in this position will communicate frequently with other Team Members and outside organizations.
Must be able to lift or maneuver products and materials up to 50 lbs or more.
Other duties:
As assigned at the discretion of the manager. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions; it does not prohibit or restrict the tasks that may be assigned. This job description is subject to change at any time.
Go-Glass Joy, LLC is an Equal Opportunity Employer.
Auto-ApplyDirector of Operations
Operations manager job in Rehoboth Beach, DE
The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel's General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms and Food & Beverage. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience. The responsibilities include overseeing the entire Operations function. Duties may also include training, staff development and scheduling.
Responsibilities
* Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
* Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
* Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
* Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
* Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
* Organize and facilitate departmental meetings, training and goals setting.
* Recruit, interview and train team members
Requirements
* A degree or diploma in Hotel Management or equivalent
* Previous experience with Hotel and Management Systems; such as OnQ, Reserve, HotSOS, UKG, Etc.
* In-depth skills and knowledge of hotel operations
* Possess strong leadership, communication, organization and relationship skills.
* Experience with training, financial management and customer service
* Ability to work a flexible schedule including nights, weekends, and holidays.
* Minimum of 5 years of Hospitality or relevant management experience required
Benefits
We are looking to hire the most highly qualified people and provide a competitive benefits package which include:
* Paid Parental Leave
* Health Insurance
* Dental Insurance
* Vision Insurance
* Vacation, Sick and Holiday Pay
* Company Basic Life Insurance
* Company paid Accidental Death & Dismemberment
* Company paid Short Term Disability
* Company paid Long term Disability
* 401k Retirement Plan
EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
Operations Manager
Operations manager job in New Castle, DE
Company Overview BWT Logistics is a leading third-party logistics provider with over 40 years of industry expertise. Headquartered in Atlanta, GA, we operate across multiple U.S. locations, delivering seamless logistics solutions including transportation, warehousing, and supply chain management to a diverse range of industries. Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT Logistics as a trusted partner in the logistics sector. We cultivate a collaborative and dynamic culture where our team consistently strives to exceed expectations. At BWT Logistics, we prioritize building long-term partnerships by offering customized services that support business growth. Whether managing complex supply chains or providing streamlined warehousing solutions, our goal is to deliver consistent value to our clients and contribute to their success.
Position Overview The Operations Manager oversees all warehouse operations, including Import, Export, and Clerical functions. This role ensures accuracy, efficiency, safety, and compliance, while supervising Inbound and Outbound Supervisors and driving operational excellence. Key Responsibilities • Lead all warehouse functions to ensure smooth daily operations • Supervise Inbound and Outbound Supervisors and support team performance • Ensure accurate and timely completion of inbound and outbound activities • Review and verify all shipment spreadsheets (inbound, outbound, rewraps, exceptions, etc.) • Monitor compliance with SOPs, OSHA regulations, and company policies • Conduct regular quality and safety audits • Enforce warehouse safety protocols (PPE, forklift safety, emergency procedures) • Promote a safety-first culture through training and hazard response • Track and report warehouse performance metrics • Resolve operational issues and customer concerns • Optimize warehouse layout and space utilization • Collaborate with upper management on efficiency and service strategies • Recruit, train, and develop supervisors for leadership growth • Provide coaching, feedback, and discipline as needed • Promote cross-training across all warehouse functions • Foster a culture of teamwork, accountability, and continuous improvement • Assess staffing levels, assign workloads, and monitor productivity • Identify and implement process improvements • Complete additional responsibilities or projects assigned by upper management Qualifications • Bachelor's degree in Supply Chain, Business, or related field preferred • 5+ years of warehouse or logistics experience, with 2+ years in a leadership role • Strong knowledge of warehouse operations, safety, and compliance standards • Experience with WMS, ERP systems, and performance metrics Skills • Strategic leadership and team development • Excellent communication and conflict resolution skills • Strong analytical and decision-making abilities • Proficiency in Microsoft Office and warehouse systems • Ability to manage multiple priorities in a fast-paced environment • Deep understanding of OSHA and warehouse safety regulations
Benefits Include: Benefits eligibility begins after 90 days of employment
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Ancillary Benefits (such as supplemental coverage options)
Paid Time Off (PTO) and Holidays
Employee Assistance Program
Employee Discounts
Referral Program
Career development and training opportunities
A positive, growth-oriented work environment focused on employee well-being and advancement
Schedule
Monday-Friday
6:00AM - 3:00PM or 7:00am - 4:00PM
PPE Requirement
Steel Toe Boots Required
High-visibility safety vest (provided by employer)
Equal Employment Opportunity Statement BWT Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other status protected by applicable law. All qualified applicants will receive consideration for employment without discrimination.
Auto-ApplyOperations Manager
Operations manager job in New Castle, DE
Job Description
Location: New Castle, DE (On-site, Full-time role) Compensation: Competitive Salary (Negotiable)
About the Role
GiftCash is seeking a hands-on, organized, and highly effective Operations Manager to conduct daily operations in our New Castle, DE warehouse. While this position carries leadership responsibility, it is deeply involved in day-to-day warehouse activities, working directly alongside fulfillment associates to ensure smooth inventory flow, efficient processes, and high-quality outbound shipments.
In this role, you will supervise the facility, lead fulfillment operations, and support ongoing process improvements. You will also play a key part in transitioning the warehouse toward greater automation and technology adoption, helping implement new tools and guiding the team through operational changes.
If you're a leader who thrives on rolling up your sleeves, motivating a team by example, and optimizing workflows, this is a strong opportunity to make an impact within a growing organization.
What You'll Do
As the Operations Manager, you will provide both leadership and hands-on support in all key warehouse activities:
1. Hands-On Warehouse Operations & Inventory Flow
Work directly alongside fulfillment associates during picking, packing, shipping, and inventory tasks
Oversee all product movement within the warehouse, ensuring accuracy and timeliness
Meet and exceed weekly and monthly shipping quotas aligned with internal performance metrics
Maintain high SKU accuracy using our integrated inventory platforms
Identify workflow improvements and ensure consistent, high-quality order fulfillment
2. Team Leadership & Development
Lead, coach, and support a diverse team of warehouse associates through hands-on involvement
Provide clear instructions, feedback, and on-the-floor support
Foster a positive, collaborative work environment with strong morale
Communicate new processes or policies effectively and reinforce expectations
Support GiftCash's operations expansion in the US by assisting with the setup and launch of new warehouse and micro-fulfillment center locations, as needed.
3. Process Improvement, Automation & Quality Management
Develop, refine, and maintain SOPs to enhance accuracy and efficiency
Support the warehouse's transition toward greater automation and operational technology
Assist with testing, implementing, and training staff on new systems
Monitor adherence to internal quality standards across all workflows
Troubleshoot issues quickly and guide the team through solutions
4. Cost Management & Reporting
Monitor variable warehouse costs in relation to revenue fluctuations
Support financial performance goals through efficient operations
Maintain timely reporting and alignment with leadership on key metrics
What You Bring
Strong interpersonal and communication skills
Proven ability to lead by example in a hands-on warehouse environment
Exceptional organizational abilities and multitasking skills
Experience supervising or mentoring teams in fulfillment or operations settings
Ability to stay composed and effective in fast-paced situations
Analytical and problem-solving capabilities
Adaptability to shifting business needs and cross-departmental coordination
Interest or experience in warehouse automation and process modernization
Commitment to GiftCash's core values and culture
Work Schedule
Full-time, on-site role during standard business hours (Mon-Fri; 8-5). Flexibility may be required during peak operational periods.
Perks
Growth opportunities in a rapidly expanding organization
Supportive and collaborative work environment
Occasional nationwide travel opportunities tied to new facility launches
Ready to Apply?
If you're a hands-on leader ready to support a team, elevate operational efficiency, and help guide a warehouse through modernization, we'd love to hear from you. Please submit your resume and cover letter.
Background check required.
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GiftCash is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GiftCash makes hiring decisions based solely on qualifications, merit, and business needs.
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