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The differences between operations officers and operations directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an operations officer and an operations director. Additionally, an operations director has an average salary of $104,050, which is higher than the $46,813 average annual salary of an operations officer.
The top three skills for an operations officer include customer service, security operations and logistical support. The most important skills for an operations director are customer service, continuous improvement, and oversight.
| Operations Officer | Operations Director | |
| Yearly salary | $46,813 | $104,050 |
| Hourly rate | $22.51 | $50.02 |
| Growth rate | 6% | 6% |
| Number of jobs | 133,025 | 114,993 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 67% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
An operations officer is responsible for monitoring the staff performance, ensuring the efficiency of their tasks to support the project needs with maximum productivity, and strict compliance with the company's operational policies. Operations officers manage the department's budget, proper allocation of resources, and keeping the operational costs within the budget goals. They also conduct performance reviews, develop strategic procedures for the project's success, and handling the clients' inquiries and concerns. An operations officer must have excellent communication and leadership skills, focusing on client satisfaction while providing the best managerial support for the staff.
Operations directors oversee all company operations. They have the power to set the direction, change the course of the organization, and reform strategies to ensure efficiency in how the company operates. Operations directors manage business operations effectively by constantly analyzing company data and by anticipating any challenge that may come their way. As such, they make sound business decisions and recommendations that will help strengthen the organization. Operations directors oversee finances, quality control, and even human resources. They ensure that all aspects of the business are considered in making business operations decisions.
Operations officers and operations directors have different pay scales, as shown below.
| Operations Officer | Operations Director | |
| Average salary | $46,813 | $104,050 |
| Salary range | Between $22,000 And $98,000 | Between $65,000 And $164,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Baker McKenzie | Airbnb |
| Best paying industry | - | Finance |
There are a few differences between an operations officer and an operations director in terms of educational background:
| Operations Officer | Operations Director | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between operations officers' and operations directors' demographics:
| Operations Officer | Operations Director | |
| Average age | 44 | 44 |
| Gender ratio | Male, 78.0% Female, 22.0% | Male, 70.6% Female, 29.4% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |