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The differences between operations team leaders and call center team leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an operations team leader, becoming a call center team leader takes usually requires 4-6 years. Additionally, an operations team leader has an average salary of $55,160, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for an operations team leader include customer service, continuous improvement and excellent interpersonal. The most important skills for a call center team leader are inbound calls, outbound calls, and customer satisfaction.
| Operations Team Leader | Call Center Team Leader | |
| Yearly salary | $55,160 | $38,965 |
| Hourly rate | $26.52 | $18.73 |
| Growth rate | 6% | 8% |
| Number of jobs | 179,669 | 272,017 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 45% |
| Average age | 46 | 47 |
| Years of experience | 2 | 6 |
An operations team leader is an individual who manages teams, encouraging cooperation, productivity, and teamwork. Operations team leaders foster team unity and enhance the daily efficiency of the companies or any business establishment. They manage a diverse workforce in companies to make sure that the organizational operations are efficient. Also, they implement programs and processes and oversee building maintenance. It is also their responsibility to manage mechanical and human resources and establish a team budget.
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
Operations team leaders and call center team leaders have different pay scales, as shown below.
| Operations Team Leader | Call Center Team Leader | |
| Average salary | $55,160 | $38,965 |
| Salary range | Between $28,000 And $107,000 | Between $29,000 And $51,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | McKinsey & Company Inc | General Electric |
| Best paying industry | - | Finance |
There are a few differences between an operations team leader and a call center team leader in terms of educational background:
| Operations Team Leader | Call Center Team Leader | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between operations team leaders' and call center team leaders' demographics:
| Operations Team Leader | Call Center Team Leader | |
| Average age | 46 | 47 |
| Gender ratio | Male, 66.2% Female, 33.8% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.9% Unknown, 4.1% Hispanic or Latino, 17.0% Asian, 4.7% White, 60.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 6% | 8% |