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The differences between passenger service agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for an agent are insurance products, customer service, and life insurance.
| Passenger Service Agent | Agent | |
| Yearly salary | $29,675 | $37,864 |
| Hourly rate | $14.27 | $18.20 |
| Growth rate | - | 6% |
| Number of jobs | 34,592 | 184,325 |
| Job satisfaction | - | 2 |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 44% |
| Average age | 45 | 46 |
| Years of experience | - | - |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.
Passenger service agents and agents have different pay scales, as shown below.
| Passenger Service Agent | Agent | |
| Average salary | $29,675 | $37,864 |
| Salary range | Between $23,000 And $37,000 | Between $19,000 And $72,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Minnesota | New York |
| Best paying company | dnata | Latham & Watkins |
| Best paying industry | Transportation | - |
There are a few differences between a passenger service agent and an agent in terms of educational background:
| Passenger Service Agent | Agent | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between passenger service agents' and agents' demographics:
| Passenger Service Agent | Agent | |
| Average age | 45 | 46 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 12% | 7% |