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The differences between passenger service agents and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Passenger Service Agent | Customer Service Consultant | |
| Yearly salary | $29,675 | $37,471 |
| Hourly rate | $14.27 | $18.01 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 46% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Passenger service agents and customer service consultants have different pay scales, as shown below.
| Passenger Service Agent | Customer Service Consultant | |
| Average salary | $29,675 | $37,471 |
| Salary range | Between $23,000 And $37,000 | Between $20,000 And $68,000 |
| Highest paying City | San Francisco, CA | Hartford, CT |
| Highest paying state | Minnesota | Connecticut |
| Best paying company | dnata | Accenture |
| Best paying industry | Transportation | Technology |
There are a few differences between a passenger service agent and a customer service consultant in terms of educational background:
| Passenger Service Agent | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and customer service consultants' demographics:
| Passenger Service Agent | Customer Service Consultant | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 12% | 7% |