Patient information coordinator vs patient service representative

The differences between patient information coordinators and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a patient information coordinator, becoming a patient service representative takes usually requires 2-4 years. Additionally, a patient information coordinator has an average salary of $43,908, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient information coordinator include patients, customer service and medical terminology. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Patient information coordinator vs patient service representative overview

	Patient Information Coordinator	Patient Service Representative
Yearly salary	$43,908	$32,476
Hourly rate	$21.11	$15.61
Growth rate	11%	-4%
Number of jobs	129,576	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 32%
Average age	45	40
Years of experience	12	4

Patient information coordinator vs patient service representative salary

Patient information coordinators and patient service representatives have different pay scales, as shown below.

	Patient Information Coordinator	Patient Service Representative
Average salary	$43,908	$32,476
Salary range	Between $34,000 And $55,000	Between $27,000 And $38,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Vermont
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between patient information coordinator and patient service representative education

There are a few differences between a patient information coordinator and a patient service representative in terms of educational background:

	Patient Information Coordinator	Patient Service Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient information coordinator vs patient service representative demographics

Here are the differences between patient information coordinators' and patient service representatives' demographics:

	Patient Information Coordinator	Patient Service Representative
Average age	45	40
Gender ratio	Male, 13.2% Female, 86.8%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 7.2% Unknown, 4.2% Hispanic or Latino, 16.7% Asian, 8.1% White, 62.5% American Indian and Alaska Native, 1.3%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	7%

Differences between patient information coordinator and patient service representative duties and responsibilities

Patient information coordinator example responsibilities.

Manage and track various holds on inventory: ship on quarantine; FDA hold; and quality hold.
Verify patient insurance eligibility, and perform medical coding under ICD-9 and CPT code formats.
Obtain and update demographic, emergency contact and insurance information, including referrals/authorizations on all patients as needed.
Schedule radiology procedures using IMAGECAST.
Enter ICD-9 and CPT-code information for billing purposes.
Verify medical claims are appropriately code utilizing ICD-9 coding and make corrections, as necessary.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Patient information coordinator vs patient service representative skills

Common patient information coordinator skills

Patients, 28%
Customer Service, 13%
Medical Terminology, 12%
Patient Flow, 11%
Office Equipment, 9%
Medical Billing, 7%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Healthcare Practitioner and Technical Industry
Patient Information Coordinator
Patient Information Coordinator vs Patient Service Representative

Updated January 8, 2025

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