Patient service representative jobs in East Wenatchee, WA - 32 jobs
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Patient Access Representative
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Route Service Representative (4 Day Workweek)
Cintas Corporation 4.4
Patient service representative job in East Wenatchee, WA
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$35k-40k yearly est. 6d ago
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Patient Service Representative - Urology - Full Time (40 hours/week)
Kittitas Valley Healthcare 4.3
Patient service representative job in Ellensburg, WA
KVH is an integrated healthcare delivery system that includes 24-hour emergency care, inpatient, and outpatient hospital services through KVH Hospital. Clinics and services provided include family medicine, internal medicine, a geriatric nurse practitioner program, home health and hospice, physical therapy, orthopedics, general surgery, pediatrics, women's health, and urgent care.
Kittitas Valley Healthcare expects all employees to uphold our Vision & Mission. The KVH Vision, Mission & Guiding Principles can be found at ***********************************************
KVH puts ‘employee care' high on the priority list, with health benefits like low cost medical, dental, and vision insurance and a robust employee wellness program. KVH offers company contribution toward your choice of medical, dental, and vision insurance coverage, including coverage available for spouses/ domestic partners, and dependent children. KVH believes that continuing education is critical to our mission and vision. We have implemented many educational programs such as the Medical Assistant Apprenticeship program and certification pay to encourage continuing education. We want our employees to know they are valued. One of the ways we show this is by quickly vesting employees, making them pension eligible after just one year of part-time status. To view more details about the comprehensive benefits package we offer to eligible employees visit our website -
Benefits - KV Healthcare
********************
Job Description
The PatientServiceRepresentative is an integral part of the healthcare team. They will be responsible for reception duties, medical records, referrals, pre-authorizations, and scheduling. This position is also required to work closely with the healthcare team, KVH personnel and external customers.
Qualifications
What is required...
High School Diploma or equivalent
At least one year of general administrative/clerical or customer service experience
Current computer experience (medium to expert level) in Microsoft products
Demonstrated knowledge of Medical Terminology
Previous cash-handling experience
What is preferred...
Some college coursework
Bilingual
Previous medical office experience with exposure to some or all of the following; medical records, insurance verification and pre-authorization fundamentals, scheduling, and/or high-volume phone systems
Certified Professional Coder from The American Academy of Professional Coders
Certified Billing and Coding Specialist from the National Healthcareer Association
Certified Medical Administrative Assistant from the National Healthcareer Association
Additional Information
Wage: Wage range currently starts at $19.62/hour and goes up to $29.74/hour. Actual wage will be based on years' of applicable experience.
FTE: 1.0 (40 hours/week)
Benefits: This position is benefits eligible
Union Status: This is a non-union covered position
$19.6-29.7 hourly 9d ago
Bilingual Patient Services Representative I - Per Diem (Wenatchee Dental)
Columbia Valley Community Health Center 4.3
Patient service representative job in Wenatchee, WA
The PatientServices I's primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system and providing courteous, efficient and informal telephone access to clinic services.
Job Specific Competencies
1. Greets all patients and guests in a warm and friendly manner.
a. Performs AIDET 100% of the time; 90% proficiency score must be maintained.
2. Registers patients; collects demographics and updates data as needed; and assists them with forms if necessary.
3. Schedules appointments for patients using scheduling protocols and answering scripts.
4. Enters accurate data in EMR, EDR and other electronic records in accordance with protocol.
5. Obtains and verifies insurance information.
a. Obtains and scans copy of insurance card.
b. Verifies eligibility at each appointment
c. Collects switch forms and waivers when necessary.
6. Collects and records payments from patients. Balances encounter batch and monies collected with totals in practice management system.
a. Responsible for reviewing task buckets and claim work flow work list daily.
b. Perform the End of Day Review.
c. Barcode and fax all incoming documentation daily.
7. Directs phone calls to proper destination or takes a message as per protocol.
8. Assists patients with information and education on other CVCH programs as approved by Supervisor.
9. Provides accurate verbal translation, English & Spanish, when required.
10. FOR DENTAL ONLY: Schedules appointments for patients using scheduling protocols and answering scripts.
a. Confirms all patients the day before scheduled appointment.
b. Maintains provider's schedules at number of appointments per day as per Dental Scheduling protocol. This includes follow-up on missed appointments and missed recall.
11. FOR DENTAL ONLY: Dental No Show
a. Prepares and mails appropriate No Show letter and documents EDR record (refer to No Show policy).
b. Identify reinstatement eligibility, collect documentation required in the No Show policy and submit to Dental Operations Manager for consideration.
12. FOR DENTAL ONLY: Recall Management
a. Runs Recall tickler report bi-weekly for upcoming needed appointments and sends reminder postcards (refer to dental recall protocol).
b. Makes follow-up calls to current and past due recall patients to schedule appointments.
General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.
Job Specifications
1. Education: None required. High School Diploma or equivalent preferred.
2. Certification/Licensure: N/A
3. Experience: One year experience in the medical or business/office field or equivalent education and training/certification preferred.
4. Language Skills: Bilingual in English/Spanish required.
5. Essential Technical/Motor Skills: Knowledge of computer applications and equipment related to work. Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner. Basic computer experience; adequate typing; 10-key calculator and filing skills;
ability to communicate with fluency in English/Spanish.
6. Interpersonal Skills: Excellent customer service skills. Ability to work in a collaborative team work environment and/or work independently. Strong interpersonal and communication skills, with the ability to work effectively with a wide range of consumers in a diverse community. Develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public. Able to work well independently, learn quickly and adjust work assignments in response to system changes. Caring attitude, commitment to serving low-income patients.
7. Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items weighing a minimum of 10 pounds (assistance is available as needed); ability to read forms and computer screens and to read correspondence and other documents.
8. Essential Mental Abilities: Strong organizational skills, attention to detail, must possess problem solving/reasoning skills, assess and evaluation various situations. Knowledge of federal and state regulations for health care plans. Ability to interpret and manipulate numbers, analyze, assessing/evaluating, and exercise good judgment. Must demonstrate concern for accuracy and attention to detail.
9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; hear, recognize, and assess verbal presentations of patients; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
10. Exposure to Hazards: Possible exposure to airborne/blood borne pathogens, possible exposure to body fluids/blood. Worker is subject to inside and outside environmental conditions on a frequent basis with moderate/extreme noise. Worker has contact with consumers and other staff and may be exposed to severe medical conditions presented by them. Exposure to hazardous substances is a moderate risk and there are possible and physical injurious conditions.
Blood/Fluid Exposure Risk
Category II
1. Usual tasks do not involve exposure to blood, body fluid, or tissues but job may require performing unplanned Category I tasks.
Age Specific Competency
1. Neonatal (Birth - 30 days)
2. Infant (30 days to less than 1 year)
3. Pediatric (1 year - 12 years)
4. Adolescent (12 years - 18 years)
5. Adult (18 years - 65 years)
6. Geriatric (65 years - Death)
Telecommunication
* Position not eligible for Telecommuting
Benefits
Per Diem/Temporary Employees
Benefit:
Coverage:
Effective:
403(b) Retirement Plan
Mutual of Omaha
150% CVCH match up to 3% of the employee's contribution
Immediately. Vesting schedule:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years
WA State Sick Leave
Employees will accrue 1 hour of Sick Leave for every 40 hours worked
Employees are eligible to take paid sick leave for sick leave purposes only after the completion of their 90th day of employment.
$36k-41k yearly est. 60d+ ago
Customer Service Representative - FT
Avis Budget Group 4.1
Patient service representative job in Ronald, WA
$17.20/hour Monthly Commission Opportunity Shift Premium may Apply
Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.
What You'll Do:
This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service.
Perks You'll Get:
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On the job training
Paid time off
Medical, dental and other insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
* Above perks may vary based on full-time/part-time status and location
What We're Looking For:
Valid Driver's License
Basic computer skills (typing, data entry)
Effective verbal communication skills
Willingness to work outdoors
Flexibility to work all shifts
Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States
This position requires regular, on-site presence and cannot be performed remotely
6 months retail customer service experience in a fast-paced environment is a bonus!
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
ArlingtonVirginiaUnited States of America
$17.2 hourly Auto-Apply 18d ago
Clinic Patient Access Specialist I
Confluence Health 4.7
Patient service representative job in Wenatchee, WA
Salary Range $17.13 - $26.45 Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Pool Employees of Confluence Health receive a range of benefits in addition to compensation.
* Retirement Plan
* Pool Differential
* Sick Leave
* Shift Differential
* Employee Assistance Program
For more information on our Benefits & Perks, click here!
Summary
Please note: This is a pool position. No guarantee of hours.
This position represents Confluence Health during initial telephone, MyChart, and other means of contact by providing patients with appointments, medication refills, information assistance, and access to operational support services and clinical resources. The role ensures a high level of customer service consistent with Confluence Health's vision, mission, goals, and service standards. The ideal candidate will possess strong problem-solving abilities, empathy and patience in dealing with patients, teamwork and collaboration skills, and attention to detail and accuracy.
Position Reports To: Clinic Patient Access & SWBD Supervisor
Essential Functions
* Answer inbound calls promptly and professionally, routing them appropriately.
* Schedule and cancel appointments based on need and patient requests, following system and clinic guidelines. Communicate appointment details, required preparations, and necessary paperwork to ensure on-time arrival and preparedness.
* Review and confirm appointment details with callers, update patient demographics in Epic, and encourage MyChart enrollment. Inform patients of items to bring to appointments.
* Act as a liaison between patients and their care teams.
* Assist patients with medication refills, including identifying the need for new prescriptions, instructing patients on next steps, contacting pharmacies, and creating refill requests.
* Learn and apply de-escalation techniques.
* Relay clerical and clinical messages from patients, family members, and healthcare professionals to administrative and provider staff with clear spelling and grammar.
* Identify emergent and crisis situations, gather necessary information, and use critical thinking to determine appropriate next steps, coordinating with provider staff as needed.
* Assist patients through the Confluence Health system by coordinating with the Wenatchee Clinic Patient Access Center Nurse Telephone Triage - RNs and connecting patients with appropriate staff and EMS resources.
* May be cross trained to handle Switchboard staff duties and shifts.
* Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications
Required:
* High School diploma or equivalent (GED).
* Experience in healthcare, call center, or customer service fields.
* Ability to work in a fast paced and constantly changing environment with developed customer service principles and practices.
* Excellent interpersonal and communication (oral and written) skills.
* Proficiency in data entry, numeric typing, and computer navigation. Proper grammar and spelling are essential.
Desired:
* Experience with computerized systems.
* Knowledge of Medical Terminology.
Physical/Sensory Demands
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:
* Walking - O
* Sitting/Standing - C
* Reaching: Shoulder Height - O
* Reaching: Above shoulder height - O
* Reaching: Below shoulder height - O
* Climbing - O
* Pulling/Pushing: 25 pounds or less - O
* Pulling/Pushing: 25 pounds to 50 pounds - O
* Pulling/Pushing: Over 50 pounds - O
* Lifting: 25 pounds or less - O
* Lifting: 25 pounds to 50 pounds - O
* Lifting: Over 50 pounds - O
* Carrying: 25 pounds or less - O
* Carrying: 25 pounds to 50 pounds - O
* Carrying: Over 50 pounds - O
* Crawling/Kneeling - O
* Bending/Stooping/Crouching - O
* Twisting/Turning - O
* Repetitive Movement - C
Working Conditions:
* Office setting with co-workers, seated in a cubicle, interacting with patients and clinical staff via telephone, MyChart, and other acceptable contact methods.
Job Classification:
* FLSA: Non-exempt
* Hourly/Salary: Hourly
Physical Exposures For This Position:
* Unprotected Heights - No
* Heat - No
* Cold - No
* Mechanical Hazards - No
* Hazardous Substances - No
* Blood Borne Pathogens Exposure Potential - No
* Lighting - No
* Noise - Yes
* Ionizing/Non-Ionizing Radiation - No
* Infectious Diseases - No
$17.1-26.5 hourly 24d ago
Bilingual Patient Services Representative I - Per Diem (Wenatchee Dental)
CVCH
Patient service representative job in Wenatchee, WA
The PatientServices I's primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system and providing courteous, efficient and informal telephone access to clinic services.
Job Specific Competencies
1. Greets all patients and guests in a warm and friendly manner.
a. Performs AIDET 100% of the time; 90% proficiency score must be maintained.
2. Registers patients; collects demographics and updates data as needed; and assists them with forms if necessary.
3. Schedules appointments for patients using scheduling protocols and answering scripts.
4. Enters accurate data in EMR, EDR and other electronic records in accordance with protocol.
5. Obtains and verifies insurance information.
a. Obtains and scans copy of insurance card.
b. Verifies eligibility at each appointment
c. Collects switch forms and waivers when necessary.
6. Collects and records payments from patients. Balances encounter batch and monies collected with totals in practice management system.
a. Responsible for reviewing task buckets and claim work flow work list daily.
b. Perform the End of Day Review.
c. Barcode and fax all incoming documentation daily.
7. Directs phone calls to proper destination or takes a message as per protocol.
8. Assists patients with information and education on other CVCH programs as approved by Supervisor.
9. Provides accurate verbal translation, English & Spanish, when required.
10. FOR DENTAL ONLY: Schedules appointments for patients using scheduling protocols and answering scripts.
a. Confirms all patients the day before scheduled appointment.
b. Maintains provider's schedules at number of appointments per day as per Dental Scheduling protocol. This includes follow-up on missed appointments and missed recall.
11. FOR DENTAL ONLY: Dental No Show
a. Prepares and mails appropriate No Show letter and documents EDR record (refer to No Show policy).
b. Identify reinstatement eligibility, collect documentation required in the No Show policy and submit to Dental Operations Manager for consideration.
12. FOR DENTAL ONLY: Recall Management
a. Runs Recall tickler report bi-weekly for upcoming needed appointments and sends reminder postcards (refer to dental recall protocol).
b. Makes follow-up calls to current and past due recall patients to schedule appointments.
General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.
Job Specifications
1. Education: None required. High School Diploma or equivalent preferred.
2. Certification/Licensure: N/A
3. Experience: One year experience in the medical or business/office field or equivalent education and training/certification preferred.
4. Language Skills: Bilingual in English/Spanish required.
5. Essential Technical/Motor Skills: Knowledge of computer applications and equipment related to work. Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner. Basic computer experience; adequate typing; 10-key calculator and filing skills;
ability to communicate with fluency in English/Spanish.
6. Interpersonal Skills: Excellent customer service skills. Ability to work in a collaborative team work environment and/or work independently. Strong interpersonal and communication skills, with the ability to work effectively with a wide range of consumers in a diverse community. Develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public. Able to work well independently, learn quickly and adjust work assignments in response to system changes. Caring attitude, commitment to serving low-income patients.
7. Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items weighing a minimum of 10 pounds (assistance is available as needed); ability to read forms and computer screens and to read correspondence and other documents.
8. Essential Mental Abilities: Strong organizational skills, attention to detail, must possess problem solving/reasoning skills, assess and evaluation various situations. Knowledge of federal and state regulations for health care plans. Ability to interpret and manipulate numbers, analyze, assessing/evaluating, and exercise good judgment. Must demonstrate concern for accuracy and attention to detail.
9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; hear, recognize, and assess verbal presentations of patients; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
10. Exposure to Hazards: Possible exposure to airborne/blood borne pathogens, possible exposure to body fluids/blood. Worker is subject to inside and outside environmental conditions on a frequent basis with moderate/extreme noise. Worker has contact with consumers and other staff and may be exposed to severe medical conditions presented by them. Exposure to hazardous substances is a moderate risk and there are possible and physical injurious conditions.
Blood/Fluid Exposure Risk
Category II
1. Usual tasks do not involve exposure to blood, body fluid, or tissues but job may require performing unplanned Category I tasks.
Age Specific Competency
1. Neonatal (Birth - 30 days)
2. Infant (30 days to less than 1 year)
3. Pediatric (1 year - 12 years)
4. Adolescent (12 years - 18 years)
5. Adult (18 years - 65 years)
6. Geriatric (65 years - Death)
Telecommunication
• Position not eligible for Telecommuting
Benefits
Per Diem/Temporary Employees
Benefit:
Coverage:
Effective:
403(b) Retirement Plan
Mutual of Omaha
150% CVCH match up to 3% of the employee's contribution
Immediately. Vesting schedule:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years
WA State Sick Leave
Employees will accrue 1 hour of Sick Leave for every 40 hours worked
Employees are eligible to take paid sick leave for sick leave purposes only after the completion of their 90th day of employment.
$34k-40k yearly est. 60d+ ago
Customer Service Rep: East Wenatchee - 595 Grant Road, Suite 595-1
Domino's Franchise
Patient service representative job in East Wenatchee, WA
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer servicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
· Sudden changes in temperature in work area and while outside.
· Fumes from food odors.
· Exposure to cornmeal dust.
· Cramped quarters including walk-in cooler.
· Hot surfaces/tools from oven up to 500 degrees or higher.
· Sharp edges and moving mechanical parts.
SENSING
· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
· Depth perception.
· Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information:
Pay ranges $17.13 to $22.00 per hour
Healthcare (after 90 days and must work 30 hours)
Flexible schedule
Employee discounts
Paid sick leave
Paid time off
Additional Information
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
· Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
· To move trays which are placed on dollies.
· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
· Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station.
· Toe room is present, but workers are unable to flex their knees while standing at this station.
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
· Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
· Reaching is performed continuously; up, down and forward.
· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
· Eye-hand coordination is essential. Use of hands is continuous during the day.
· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$17.1-22 hourly 11d ago
Peoples Bank Customer Service Representative (Bank Teller)
Peoples Bank 4.5
Patient service representative job in Wenatchee, WA
Customer ServiceRepresentative
Office: Wenatchee Financial Center
Office Hours: Monday - Thursday 9:00 am to 5:00 pm | Friday 9:00 am to 5:30 pm | Saturday 9:00 am-1:00 pm |24 Hrs/week.
Reports to: Retail Assistant Branch Manager
A Day in Your Life at Peoples Bank:
As a Customer ServiceRepresentative, you will provide new and existing customers with high quality service and specialize in assessing customer needs. You will be able to perform teller transactions and maintenance with a high regard to detail, anticipate customer needs, and recommend products and services in a professional, courteous, and friendly manner.
Your Primary Responsibilities Would Include:
Providing our customers with a high level of service.
Accurately processing customer checking, savings, loan, and CD transactions.
Performing customer and account level maintenance.
Processing customer inquiries such as account, loan, debit card, account transfers and research requests.
Assessing customer needs and make product/service recommendations or appropriately refer to our banking partners.
Requirements
What You Bring to the Team:
You have a High School Diploma, G.E.D. or equivalent.
You are enthusiastic about providing a high level of customer service.
You have a minimum two-years' customer service and cash handling experience.
You preferably have some experience with Outlook, Word, and Excel preferred.
You can perform multiple tasks simultaneously.
You have strong interpersonal skills including professional etiquette and service mentality.
You are skilled at business communication, both verbal and written.
You have a strong professional demeanor and high regard for confidentiality.
You can travel to other Peoples Bank locations and off-site for meetings and/or training as required.
You have the ability to model the Peoples Bank Mission, Vision, and Values.
This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.
*For a comprehensive job description please contact HR department at **********************************
The Bank's Commitment to You:
We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.
For over 100 years, Peoples Bank's philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment - and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”.
Our Employees Enjoy Generous Benefits:
We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position.
We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that includes Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.
EEO Statement(s):
At Peoples Bank, we know we are better together. We are dedicated to crafting an inclusive and equitable workplace that represents the diverse communities we serve. If you're excited about the job, we encourage you to apply, all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.
Salary Description $20.00 - 23.00 per hour
$20-23 hourly Easy Apply 5d ago
Customer Service Rep
Pat Armstrong Ford
Patient service representative job in East Wenatchee, WA
At Pat Armstrong Ford, we take pride in delivering exceptional service experiences to our customers. Our Service BDC team plays a crucial role in connecting with guests, managing inquiries, and ensuring a seamless transition from appointment scheduling to service visits.
Role Responsibilities:
• Inbound and Outbound Communication: Handle incoming calls, emails, and online inquiries promptly and professionally. Assist customers with service-related questions, schedule appointments, and provide follow-up.
• Appointment Scheduling: Efficiently manage service appointments, ensuring optimal utilization of our service bays.
• Customer Relationship Management (CRM): Utilize our CRM system to track service requests, monitor progress, and provide timely updates to clients.
• Service Reminders: Proactively reach out to customers for routine maintenance reminders, recalls, and service campaigns.
• Collaboration: Work closely with our service advisors, technicians, and parts department to ensure smooth service operations.
Qualifications:
• Customer-Centric: You excel in providing outstanding customer service and building strong relationships.
• Communication Skills: Excellent verbal and written communication skills are essential.
• Tech-Savvy: Comfortable using CRM systems, email, and other digital tools.
• Organized: Ability to manage multiple tasks and prioritize effectively.
• Team Player: Collaborates well with colleagues across departments.
Requirements:
• High school diploma or equivalent
• Previous experience in customer service or call center (preferred)
• Valid driver's license
Why Join Our Team?
• Opportunities for growth and advancement within our dealership
• Positive and supportive work environment
• 401k, medical, dental and PTO
If you're ready to contribute to our team's success and provide top-notch service to our valued customers, apply today!
$33k-42k yearly est. Auto-Apply 6d ago
CSR - Teller, Pateros Branch
Metropolitan Bank 3.3
Patient service representative job in Pateros, WA
Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
With Metrobank, a meaningful life is within your reach!
Position Title: Customer ServiceRepresentative - Teller
Job Summary:
* Cash handling and processing of cash/check deposits, withdrawals, check encashment, closing of accounts; signature verification.
* Posts of all transaction adjustments to the Current Account/Savings Account (CA/SA) terminal at the start of banking day.
* Accepts and processes various fund transfers and remittances payments.
* Handles outward clearing operations.
* Sells the Bank's and subsidiaries' products and services.
*
Role Exposure:
* Develop an in-depth understanding on the banking industry products, operations, and policies
* Develop your customer-service and problem-solving skills under the mentorship of industry experts
* Enjoy a rewarding career and build a competitive profile with the Philippines's Strongest Bank
*
Qualifications:
* Preferably graduate of business or finance course
* Effective communication, presentation, and negotiation skills
* Customer service oriented and able to work in a fast-paced, competitive enviuronment
* Fresh graduates and young professionals are welcome to apply
*
Other Details:
Rank: Rank-and-File
Business Unit: Branch Banking Sector
Office Location: Metrobank Pateros Branch
No. 104 M. Almeda Street, Pateros, Metro Manila
$35k-40k yearly est. 7d ago
Experienced Patient Care Coordinator - Ellensburg
Avanta Dental
Patient service representative job in Ellensburg, WA
Avanta Dental of Ellensburg is seeking an experienced, highly motivated, energetic patient care coordinator to join our team! The ideal candidate must be enthusiastic, goal oriented, exceptional customer service skills, working knowledge of computers and willing to support the practices' vision of providing exceptional, quality care while creating long lasting relationships with patients. quality care while creating long lasting relationships with patients. The ideal candidate will deliver a professional and qualified first impression to all patients. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. At Avanta Dental, our patients have complete faith in what we do and keep coming back happy. This is because we always keep our patients best interests in mind and we go the extra mile. We are committed to providing exemplary care to our patients and is looking for someone who is highly motivated with outstanding customer service and communication skills to join our team. This is a long term position with a great compensation package and high potential for learning and growth.
The ideal candidate we are searching for has a minimum of 1 year in the dental field, reliable, responsible, organized, sustains a positive attitude, a team player, have impeccable work ethic and excellent customer service skills! Bi-lingual is preferred, but not required.
Benefits include:
On The Job Training
Competitive Wages
Paid Time Off; Vacation/sick days
Paid Holidays
Uniforms
Insurance Benefits
Employee Discounts
401K
Gym Membership
We are a practice where you are not only just a part of our team but you are part of the Avanta Dental family. If you feel your are the right fit for this position, apply by calling our office manager Belen at ************ and leaving a 30 second voicemail telling us why you would be the perfect candidate for this position.
$37k-56k yearly est. Auto-Apply 19d ago
Patient Access Representative, Variable Shift
Adventist Health 3.7
Patient service representative job in Banks Lake South, WA
Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information. Verify all insurance and calculates and collects patient liability amounts. Ensure that all necessary signatures are obtained for treatment. Answer any questions and explain policies clearly. Check for physician orders and attaches them to appropriate patient record to ensure correct test is received. Print and collate any paperwork needed for each patient to for distribution to unit/department. Escorts patients to his/her area or refers patient to available escort as needed.
Job Requirements:
Education and Work Experience:
High School Education/GED or equivalent: Preferred
Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
Essential Functions:
Check for physician orders and attaches them to patient medical record to ensure that patients are receiving appropriate tests.
Choose correct health plan and accurately and research to ensure accuracy when verifying insurance. Enter all authorization information accurately as needed.
Follows guidelines and instructions from senior staff.
Performs other job-related duties as assigned.
Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit ******************************************** for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
$34k-41k yearly est. Auto-Apply 12d ago
Customer Service Rep: Wenatchee - 211 W. 5th Street
Domino's Pizza 4.3
Patient service representative job in Wenatchee, WA
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer servicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
* Operate all equipment.
* Stock ingredients from delivery area to storage, work area, walk-in cooler.
* Prepare product.
* Receive and process telephone orders.
* Take inventory and complete associated paperwork.
* Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
* Ability to comprehend and give correct written instructions.
* Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
* Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
* Must be able to make correct monetary change.
* Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
* Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
* Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
* In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
* Sudden changes in temperature in work area and while outside.
* Fumes from food odors.
* Exposure to cornmeal dust.
* Cramped quarters including walk-in cooler.
* Hot surfaces/tools from oven up to 500 degrees or higher.
* Sharp edges and moving mechanical parts.
SENSING
* Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
* Depth perception.
* Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information:
* Pay range $17.13 to $22.00 per hour
* Healthcare (after 90 days and must work 30 hours)
* Flexible schedule
* Employee discounts
* Paid sick leave
* Paid time off
Qualifications
Additional Information
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
* Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
* Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
* Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
* Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
* Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
* Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
* To move trays which are placed on dollies.
* A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
* Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
* Forward bending at the waist is necessary at the pizza assembly station.
* Toe room is present, but workers are unable to flex their knees while standing at this station.
* Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
* Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
* Reaching is performed continuously; up, down and forward.
* Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
* Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
* Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
* Eye-hand coordination is essential. Use of hands is continuous during the day.
* Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
* Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
* Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
* Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$17.1-22 hourly 13d ago
Clinic Manager / Front Office Coordinator
IRG Physical and Hand Therapy
Patient service representative job in Ellensburg, WA
IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A CLINIC MANAGER OR FRONT OFFICE COORDINATOR TO ADD TO OUR TEAM. OFFERING WORK/LIFE FLEXIBILITY, A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITES! YOUR BEST SELF. This is our company motto, and we model our company culture around helping our employees and patients achieve their best selves. Do you want a career that is not solely customer service driven - but involves sales, marketing, business development and community involvement? Do you want to experience the difference of being a part of a company that feels like family - all while offering the best in Physical and Hand Therapy to your community?
If so, we want to talk to you.
Be a part of our team of like-minded individuals who are passionate about inspiring the community with connectivity, patient-centered care, and a dynamic, upbeat work culture. THE POSITION: Our Clinic Managers and Front Office Coordinators (FOCs) are one of the most integral positions in our company and are not only responsible for day to day medical receptionist duties - but play a crucial role in establishing and maintaining relationships and driving the patient experience. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations. Clinic Managers work closely with Clinical staff and Administrative staff to ensure clinic and patient success. As an intentionally transparent company, our employees gain business skills by learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities.
WHO YOU ARE:
You love people and thrive on establishing meaningful connections
You enjoy working in a fast paced and FUN environment
You enjoy the challenge of having something new come your way each and every day
You are self-motivated, a go-getter, and a self starter
You have a positive attitude and a professional appearance
You exhibit the ability to multitask without being overwhelmed
You are capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)
WHAT WE PROMISE TO OFFER YOU: IRG Physical & Hand Therapy is the premier providers of outpatient Physical & Hand Therapy in the Northwest. We are deeply embedded into our communities and strive to make a positive impact where we live, work, and play. SSPHT is a company that provides a fun, dynamic, and supportive environment for patients and employees.
A local experience - we are a PT owned and operated company based in WA state.
- no big national corporation in charge of the decisions that impact your patient care. Our administration, billing, and outreach teams are all local and deeply embedded in the therapy community. Our admin is here to support our therapy staff with community connections, referral relations and help you create your ideal patient case load while you focus on what matters, your patients.
A 1:1 patient care model
- we place patient care and the patient experience at the forefront of our business model. We encourage the human connection and know the best experience for our patients is the maximization of time with our skilled therapists.
Student loan assistance -
we provide a monthly student loan assistance program to all of our employees to help you pay off those pesky student loans, faster.
Career advancement opportunities -
Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses designed to develop the business skills to help you succeed and thrive throughout your career.
Human connection and community involvement is just as important to us as patient care -
we are deeply embedded in our communities and encourage all employees to find their passion and get involved.
A full benefits package - including affordable medical, dental and vision, 401k matching, paid time off, paid holidays and sick leave. -
Here at IRG we care about our staff's health and financial well being and are proud to offer a very competitive benefits package.
QUALIFICATIONS/REQUIREMENTS:
High school diploma
(Bachelors degree in related field preferred)
2+ years experience in a customer facing position
Knowledge and adherence to HIPAA laws and compliance regulations
PHYSICAL DEMANDS/WORKING CONDITIONS:
Physical activity including but not limited to bending, reaching, squatting, lifting and prolonged periods of sitting.
Required to work at an IRG facility and be responsible for your own transportation to and from work site.
Potential exposure to virus, disease, and infections from patients in the working environment.
Ability to perform custodial duties using medical grade cleaning products - including but not limited to - cleaning bathrooms, laundry, and disinfection of exercise equipment.
Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.
Work schedule will be based on the needs of IRG
PAY & BENEFITS INFORMATION:
Base salary: $18-$23 per hour depending on experience
Benefits (please note: benefits eligibility is determined by hours worked, not all programs listed below are offered to all employees):
Paid Time Off (Holidays, Vacation, Sick, Personal)
Continuing Education Funds
Student Loan Repayment Program
401K plan with employer match
Medical, Dental & Vision Plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
Long-Term Disability
Life and AD&D Insurance
Employee Assistance Program
OUR VISION: Empowering all with a passion and purpose to become their best self. OUR MISSION: IRG is committed to enhancing the health and wellness of our communities through continuous development, delivering a superior experience, and creating exceptional results. OUR VALUES: Integrity, Positivity, Innovation, Accountability and Proficiency DISCOVER WHAT SETS IRG APART: ********************** OTHER OPEN POSITIONS: **********************careers IRG on YOUTUBE: ******************************* IRG is an equal opportunity employer.
$18-23 hourly 60d+ ago
Part Time Front Office Receptionist | Hotel Windrow
Columbia Hospitality 4.0
Patient service representative job in Ellensburg, WA
Part Time Front Desk Agent | Hotel Windrow Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return.
Let's start off with the most important part - what's in it for you:
The Perks
*Eligibility of perks is dependent upon job status
Hourly Pay Rate: $18
Commuter/Parking Allowance
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
"People never forget how you made them feel.” Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you'll do:
The Brass Tacks
Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and Radio paging system according to procedures.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest's needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
The Nitty Gritty
Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.
Strong written and verbal communication skills required
Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
$18 hourly 8d ago
Patient Service Representative - Ancillary Services - Per Diem
Kittitas Valley Healthcare 4.3
Patient service representative job in Ellensburg, WA
KVH is an integrated healthcare delivery system that includes 24-hour emergency care, inpatient, and outpatient hospital services through KVH Hospital. Clinics and services provided include family medicine, internal medicine, a geriatric nurse practitioner program, home health and hospice, physical therapy, orthopedics, general surgery, pediatrics, women's health, and urgent care.
Kittitas Valley Healthcare expects all employees to uphold our Vision & Mission. The KVH Vision, Mission & Guiding Principles can be found at ***********************************************
KVH puts ‘employee care' high on the priority list, with health benefits like low cost medical, dental, and vision insurance and a robust employee wellness program. KVH offers company contribution toward your choice of medical, dental, and vision insurance coverage, including coverage available for spouses/ domestic partners, and dependent children. KVH believes that continuing education is critical to our mission and vision. We have implemented many educational programs such as the Medical Assistant Apprenticeship program and certification pay to encourage continuing education. We want our employees to know they are valued. One of the ways we show this is by quickly vesting employees, making them pension eligible after just one year of part-time status. To view more details about the comprehensive benefits package we offer to eligible employees visit our website -
Benefits - KV Healthcare
********************
Job Description
Provides reception, scheduling, and image management service to Imaging & Cardiopulmonary Departments.
Qualifications
What is required...
High School Education
At least one year of general administrative/clerical or customer service experience
Current computer experience (medium to expert level) in Microsoft products
What is preferred...
Demonstrated knowledge of Medical Terminology
Previous experience in medical field with some or all of the following; medical records, insurance verification and pre-authorization fundamentals, scheduling, and high volume phone systems
Associate or Bachelor's degree
Certified Medical Administrative Assistant from the National Healthcareer Association
Additional Information
Wage: Wage range currently starts at $19.05/hour and goes up to $28.87/hour. Actual wage will be based on years' of applicable experience. This position may also be eligible to receive an additional 15% premium in lieu of benefits.
FTE: Per Diem
Benefits: This position is not benefits eligible
Union Status: This is a non-union covered position
$19.1-28.9 hourly 18d ago
Bilingual Patient Services Representative I (Wenatchee Clinic)
Columbia Valley Community Health Center 4.3
Patient service representative job in Wenatchee, WA
The PatientServices I's primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system and providing courteous, efficient and informal telephone access to clinic services.
Job Specific Competencies
1. Greets all patients and guests in a warm and friendly manner.
a. Performs AIDET 100% of the time; 90% proficiency score must be maintained.
2. Registers patients; collects demographics and updates data as needed; and assists them with forms if necessary.
3. Schedules appointments for patients using scheduling protocols and answering scripts.
4. Enters accurate data in EMR, EDR and other electronic records in accordance with protocol.
5. Obtains and verifies insurance information.
a. Obtains and scans copy of insurance card.
b. Verifies eligibility at each appointment
c. Collects switch forms and waivers when necessary.
6. Collects and records payments from patients. Balances encounter batch and monies collected with totals in practice management system.
a. Responsible for reviewing task buckets and claim work flow work list daily.
b. Perform the End of Day Review.
c. Barcode and fax all incoming documentation daily.
7. Directs phone calls to proper destination or takes a message as per protocol.
8. Assists patients with information and education on other CVCH programs as approved by Supervisor.
9. Provides accurate verbal translation, English & Spanish, when required.
10. FOR DENTAL ONLY: Schedules appointments for patients using scheduling protocols and answering scripts.
a. Confirms all patients the day before scheduled appointment.
b. Maintains provider's schedules at number of appointments per day as per Dental Scheduling protocol. This includes follow-up on missed appointments and missed recall.
11. FOR DENTAL ONLY: Dental No Show
a. Prepares and mails appropriate No Show letter and documents EDR record (refer to No Show policy).
b. Identify reinstatement eligibility, collect documentation required in the No Show policy and submit to Dental Operations Manager for consideration.
12. FOR DENTAL ONLY: Recall Management
a. Runs Recall tickler report bi-weekly for upcoming needed appointments and sends reminder postcards (refer to dental recall protocol).
b. Makes follow-up calls to current and past due recall patients to schedule appointments.
General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.
Job Specifications
1. Education: None required. High School Diploma or equivalent preferred.
2. Certification/Licensure: Must have a valid WA State Driver's License and good driving record.
3. Experience: One year experience in the medical or business/office field or equivalent education and training/certification preferred.
4. Language Skills: Bilingual in English/Spanish required.
5. Essential Technical/Motor Skills: Knowledge of computer applications and equipment related to work. Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner. Basic computer experience; adequate typing; 10-key calculator and filing skills;
ability to communicate with fluency in English/Spanish.
6. Interpersonal Skills: Excellent customer service skills. Ability to work in a collaborative team work environment and/or work independently. Strong interpersonal and communication skills, with the ability to work effectively with a wide range of consumers in a diverse community. Develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public. Able to work well independently, learn quickly and adjust work assignments in response to system changes. Caring attitude, commitment to serving low-income patients.
7. Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items weighing a minimum of 10 pounds (assistance is available as needed); ability to read forms and computer screens and to read correspondence and other documents.
8. Essential Mental Abilities: Strong organizational skills, attention to detail, must possess problem solving/reasoning skills, assess and evaluation various situations. Knowledge of federal and state regulations for health care plans. Ability to interpret and manipulate numbers, analyze, assessing/evaluating, and exercise good judgment. Must demonstrate concern for accuracy and attention to detail.
9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; hear, recognize, and assess verbal presentations of patients; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
10. Exposure to Hazards: Possible exposure to airborne/blood borne pathogens, possible exposure to body fluids/blood. Worker is subject to inside and outside environmental conditions on a frequent basis with moderate/extreme noise. Worker has contact with consumers and other staff and may be exposed to severe medical conditions presented by them. Exposure to hazardous substances is a moderate risk and there are possible and physical injurious conditions.
Blood/Fluid Exposure Risk
Category II
1. Usual tasks do not involve exposure to blood, body fluid, or tissues but job may require performing unplanned Category I tasks.
Age Specific Competency
1. Neonatal (Birth - 30 days)
2. Infant (30 days to less than 1 year)
3. Pediatric (1 year - 12 years)
4. Adolescent (12 years - 18 years)
5. Adult (18 years - 65 years)
6. Geriatric (65 years - Death)
Telecommunication
* Position not eligible for Telecommuting
Benefits
* Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE
Benefit:
Coverage:
Effective:
Medical
Premera (Self Insured)
Preferred Provider
Employee covered - $60.00 per month
Dependents covered - please refer to the benefits Guide 2025 for rates
First of the month following the first date of employment.
Dental
Washington Dental
Employee covered - 100%
Dependents covered - 50%
First of the month following the first date of employment.
Paid Leave
120 hours - Year 1
136 hours - Year 2
Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.
Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.
Extended Illness Bank (EIB)
Allows for maximum accrual of 200 hours
PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.
Holidays
88 hours related to:
* New Year's Day
* Memorial Day
* 4th of July
* Labor Day
* Thanksgiving Day
* Day after Thanksgiving
* Christmas Eve
* Christmas Day
* 3 Diversity Days
Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:
* Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)
* May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)
* Sept 1 - Dec 31: 1 diversity day (8 hours if 1.0 FTE)
Please refer to the Paid Leave policy for additional details.
403(b) Retirement Plan
Lincoln Financial
150% CVCH match up to 3% of the employee's contribution
Immediately. Vesting schedule:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.
Employee Assistance Program
Mutual of Omaha
No cost short-term counseling for employee and family
Immediately. Call ************
Long-term Disability
Mutual of Omaha
Employee Only (variable)
First of the month following the first date of employment.
Benefit:
Coverage:
Effective:
Basic Term Life
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Group Accidental Death and Dismemberment (AD&D)
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Supplemental Term Life
Mutual of Omaha
Employee / Spouse / Dependent(s)
First of the month following the first date of employment.
Voluntary AD&D
Mutual of Omaha
Employee / Family
First of the month following the first date of employment.
Health Reimbursement Arrangement
RedQuote
Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.
First of the month following the first date of employment.
Flex Plan: Medical
RedQuote
Flex Plan: Maximum $3,200 per year
Direct Deposit available
First of the month following the first date of employment.
Flex Plan: Dependent Care
RedQuote
Flex Plan: Maximum $5,000 per year
Direct Deposit available
First of the month following the first date of employment.
AFLAC
Supplemental insurance - cafeteria plan
First of the month following the first date of employment.
Wellness Stipend
CVCH will reimburse staff up to $30 per month for a local gym membership
OR
CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)
Immediately. Once employee has submitted invoice to HR/Payroll department.
Cell Phone Discounts
Discounted monthly access fees
Discounted select accessories and special equipment
Available for personal cell phones, currently in place with AT&T & Verizon
Tuition Reimbursement
For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:
* $4,000 for an Associate's degree, vocational, technical, or certification program
* $6,000 for a Bachelor's degree
* $8,000 for a Master's degree
Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.
Employees must agree to work for a period of two (2) years from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.
$36k-41k yearly est. 60d+ ago
Clinic Patient Access Specialist I
Confluence Health 4.7
Patient service representative job in Wenatchee, WA
Salary Range $17.13 - $26.45 Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Employees of Confluence Health receive a wide range of benefits in addition to compensation.
* Medical, Dental & Vision Insurance
* Flexible Spending Accounts & Health Saving Accounts
* CH Wellness Program
* Paid Time Off
* Generous Retirement Plans
* Life Insurance
* Long-Term Disability
* Gym Membership Discount
* Tuition Reimbursement
* Employee Assistance Program
* Adoption Assistance
* Shift Differential
For more information on our Benefits & Perks, click here!
Summary
This position represents Confluence Health during initial telephone, MyChart, and other means of contact by providing patients with appointments, medication refills, information assistance, and access to operational support services and clinical resources. The role ensures a high level of customer service consistent with Confluence Health's vision, mission, goals, and service standards. The ideal candidate will possess strong problem-solving abilities, empathy and patience in dealing with patients, teamwork and collaboration skills, and attention to detail and accuracy.
Position Reports To: Clinic Patient Access & SWBD Supervisor
Essential Functions
* Answer inbound calls promptly and professionally, routing them appropriately.
* Schedule and cancel appointments based on need and patient requests, following system and clinic guidelines. Communicate appointment details, required preparations, and necessary paperwork to ensure on-time arrival and preparedness.
* Review and confirm appointment details with callers, update patient demographics in Epic, and encourage MyChart enrollment. Inform patients of items to bring to appointments.
* Act as a liaison between patients and their care teams.
* Assist patients with medication refills, including identifying the need for new prescriptions, instructing patients on next steps, contacting pharmacies, and creating refill requests.
* Learn and apply de-escalation techniques.
* Relay clerical and clinical messages from patients, family members, and healthcare professionals to administrative and provider staff with clear spelling and grammar.
* Identify emergent and crisis situations, gather necessary information, and use critical thinking to determine appropriate next steps, coordinating with provider staff as needed.
* Assist patients through the Confluence Health system by coordinating with the Wenatchee Clinic Patient Access Center Nurse Telephone Triage - RNs and connecting patients with appropriate staff and EMS resources.
* May be cross trained to handle Switchboard staff duties and shifts.
* Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications
Required:
* High School diploma or equivalent (GED).
* Experience in healthcare, call center, or customer service fields.
* Ability to work in a fast paced and constantly changing environment with developed customer service principles and practices.
* Excellent interpersonal and communication (oral and written) skills.
* Proficiency in data entry, numeric typing, and computer navigation. Proper grammar and spelling are essential.
Desired:
* Experience with computerized systems.
* Knowledge of Medical Terminology.
Physical/Sensory Demands
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:
* Walking - O
* Sitting/Standing - C
* Reaching: Shoulder Height - O
* Reaching: Above shoulder height - O
* Reaching: Below shoulder height - O
* Climbing - O
* Pulling/Pushing: 25 pounds or less - O
* Pulling/Pushing: 25 pounds to 50 pounds - O
* Pulling/Pushing: Over 50 pounds - O
* Lifting: 25 pounds or less - O
* Lifting: 25 pounds to 50 pounds - O
* Lifting: Over 50 pounds - O
* Carrying: 25 pounds or less - O
* Carrying: 25 pounds to 50 pounds - O
* Carrying: Over 50 pounds - O
* Crawling/Kneeling - O
* Bending/Stooping/Crouching - O
* Twisting/Turning - O
* Repetitive Movement - C
Working Conditions:
* Office setting with co-workers, seated in a cubicle, interacting with patients and clinical staff via telephone, MyChart, and other acceptable contact methods.
Job Classification:
* FLSA: Non-exempt
* Hourly/Salary: Hourly
Physical Exposures For This Position:
* Unprotected Heights - No
* Heat - No
* Cold - No
* Mechanical Hazards - No
* Hazardous Substances - No
* Blood Borne Pathogens Exposure Potential - No
* Lighting - No
* Noise - Yes
* Ionizing/Non-Ionizing Radiation - No
* Infectious Diseases - No
$17.1-26.5 hourly 32d ago
Experienced Patient Care Coordinator - Ellensburg
Avanta Dental
Patient service representative job in Ellensburg, WA
Job Description
Avanta Dental of Ellensburg is seeking an experienced, highly motivated, energetic patient care coordinator to join our team! The ideal candidate must be enthusiastic, goal oriented, exceptional customer service skills, working knowledge of computers and willing to support the practices' vision of providing exceptional, quality care while creating long lasting relationships with patients. quality care while creating long lasting relationships with patients. The ideal candidate will deliver a professional and qualified first impression to all patients. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. At Avanta Dental, our patients have complete faith in what we do and keep coming back happy. This is because we always keep our patients best interests in mind and we go the extra mile. We are committed to providing exemplary care to our patients and is looking for someone who is highly motivated with outstanding customer service and communication skills to join our team. This is a long term position with a great compensation package and high potential for learning and growth.
The ideal candidate we are searching for has a minimum of 1 year in the dental field, reliable, responsible, organized, sustains a positive attitude, a team player, have impeccable work ethic and excellent customer service skills! Bi-lingual is preferred, but not required.
Benefits include:
On The Job Training
Competitive Wages
Paid Time Off; Vacation/sick days
Paid Holidays
Uniforms
Insurance Benefits
Employee Discounts
401K
Gym Membership
We are a practice where you are not only just a part of our team but you are part of the Avanta Dental family. If you feel your are the right fit for this position, apply by calling our office manager Belen at ************ and leaving a 30 second voicemail telling us why you would be the perfect candidate for this position.
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$37k-56k yearly est. 20d ago
Customer Service Rep(07160) - 710 N Anderson
Domino's Franchise
Patient service representative job in Ellensburg, WA
Customer ServiceRepresentative Reports to: Manager Hours/wk: 15-25 Salary/Wage Range: $16.66- $17.50 per hour. Benefits- Paid sick leave per Washington law, paid family and medical leave per Washington law, 401K eligible after 2 years with minimum earnings of $5000/yr. Other compensation- tips.
Summary Description
Responsible for providing general customer support including answering phone, taking customer's orders, keeping work area and customer area clean and stocked, Greeting in store customers promptly and warmly, running errands, Operating cash drawer, credit card processing, Assist with a variety of other store functions as needed.
Responsibilities
• Greet every customer
• Demonstrate a complete understanding of all menu items and ingredients
• Take food orders efficiently and accurately
• Interact with customers to resolve any issues in a friendly, service-oriented manner and relay information to supervisor
• Operate cash register and receive payments from customers in cash or credit card, accurately count and provide change to customer.
• Clean and stock work area and customer area
• Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products
• Assist in preparing, cutting and boxing menu items as needed
• Receive inventory, move, lift food and beverage products and supplies
Key Competencies
Excellent organization, prioritization, accuracy and time management skills
• Ability to multitask without losing track of things.
• Ability to stay focused on highest priority activities in a hectic always-changing environment.
• Maintains high degree of accuracy, completeness, and correctness in all activities. Take pride in your work
• Requires the ability to bend, twist and stand for long periods, also lift/push objects weighing over 40 lbs.
Focused to achieving results
• Really care about the customer and the experience you are giving them
• Proactively works to make things happen, can engage assistance from a variety of sources
• Takes direction and course correction in a pro-active manner.
• “Can do” attitude toward unfamiliar tasks.
• Like to be part of a team
Positive attitude, flexible and adaptable
• Ability to communicate positively, compassionately and fairly under stressful situations
• Positive attitude in the face of challenges uncertainty, and change.
Technical knowledge/skills
• Strong verbal skills
• Confidentiality
• Comfortable using POS system
Additional Information
All your information will be kept confidential according to EEO guidelines.
$16.7-17.5 hourly 18d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in East Wenatchee, WA?
The average patient service representative in East Wenatchee, WA earns between $32,000 and $43,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in East Wenatchee, WA
$37,000
What are the biggest employers of Patient Service Representatives in East Wenatchee, WA?
The biggest employers of Patient Service Representatives in East Wenatchee, WA are: