Patient service representative jobs in Fort Wayne, IN - 177 jobs
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Customer Service Representative | Freight Brokerage
Circle Logistics, Inc.
Patient service representative job in Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We're Looking For:
We're looking for motivated, goal-oriented, self-starters who are:
Professionals who want to launch their career in a new industry
Detail-oriented and organized
Strong communicators - both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career
If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle.
Overview:
As a Customer ServiceRepresentative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate βcheck callsβ to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
Full-time: 40 hours per week
Room for advancement in a fast-growing company that promotes from within
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
$27k-36k yearly est. 4d ago
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Court Services Representative
Allen County Indiana 4.5
Patient service representative job in Fort Wayne, IN
Allen County Job Descriptions COURT SERVICESREPRESENTATIVE Department: Superior Court - Family Relations Division FLSA Status: Nonexempt Classification/Level: B4 Date Last Reviewed: 5/2023 Under the direction of the Administrator of CHINS, the Court ServicesRepresentative is responsible for facilitating, scheduling, and executing essential functions of the Family Relations Division, in particular the intake and resolution of domestic relations, adoption and Children in Need of Services (CHINS) abuse/neglect cases. This position is covered under the Superior Court Employee Handbook. This is an employee-at-will position.
ESSENTIAL FUNCTIONS:
Responsible for receiving pleadings and issuing court orders as authorized by the Judge on domestic relations and adoption cases.
Reviews adoption cases for accuracy and completeness of paperwork to ensure that files are ready for final hearing.
Enters orders related to cases filed in the Family Relations Division, including findings, notices, letters and related correspondence into statewide software applications.
Responsible for conducting abuse and neglect case facilitations in compliance with local trial rules and in coordination with initial and dispositional hearing schedules.
Coordinates Alternative Dispute Resolution servicesin Domestic Relations cases, including the development and maintenance of the court's civil arbitration program.
Coordinates self-represented litigant servicesin Domestic Relations cases, including operational coordination of the court's self-represented litigant clinic.
Assists in scheduling dependency/domestic relations and adoption cases for three judicial officers.
Prepares memos, letters, statistical reports and other department correspondence.
Responsible for assisting the public, answering telephones and returning calls, performing scheduling tasks, and accessing court case files.
Coordinates the court's Mental Health Track, Family Court Project and other court improvement programs.
Participates in special events that contribute toward public awareness of and utilization of Court services, including Adoption Day, pro se days, mediation days, CLE training and Conference on Youth.
Performs all other duties as assigned, including overtime as required.
REQUIREMENTS:
High School Diploma or GED with specialized training beyond High School in Paralegal or Criminal Justice Fields and more than one year of court related experience
Ability to pass applicable Indiana Supreme Court and case management certifications in order to use INCite, Odyssey, and Quest Case Management Systems
Familiarity with intake of pleadings and issuance of notices, pleading and certain court orders in order to assist litigants and attorneys with the filing and processing of accurate pleadings
Familiarity with Indiana Code Title 31/CHINS, adoption, paternity, dissolution and child support, as well as court policies and procedures governing domestic relations filings
REQUIREMENTS: (continued)
Understanding of federal, state, and local trial rules and statutes governing CHINS and domestic relations case processing and scheduling
Strong computer skills with the ability to use Microsoft Office and other job related software
Ability to use computer, court recording equipment, copier, scanner, fax and other job related equipment
Familiarity with electronic document production and filing techniques
Ability to type at least 40 WPM
DIFFICULTY OF WORK:
The Court ServicesRepresentative performs work that is moderately complex when receiving pleadings and issuing court orders as authorized by the judge. Understanding of court policies, procedures and federal and state statutes related to CHINS, domestic relations and adoption cases in order to review cases for accuracy and completeness of paperwork.
RESPONSIBILITY:
The Court ServicesRepresentative performs work that requires some analysis and judgment when conducting abuse and neglect case facilitations and reviewing domestic relations cases. Errors in work are not immediately apparent, but are revealed through adverse effects on subsequent operations.
PERSONAL WORK RELATIONSHIPS:
The Court ServicesRepresentative maintains frequent contact with other County employees, personnel from related government and social agencies, and members of the general public when facilitating, scheduling and executing essential functions of the Family Relations Division.
WORKING CONDITIONS:
The Court ServicesRepresentative works in and out of an office setting with frequent sitting and the ability to move about freely. Frequent lifting of up to forty pounds and some bending, pushing/pulling loads, reaching overhead and kneeling is required. Frequent mental/visual effort and detailed inspection exist and very frequent typing, attention to detail, monitoring of equipment and proofreading is to be expected.
SUPERVISION:
None
LICENSING:
None
IMMEDIATE SUPERVISOR:
Administrator of CHINS
HOURS:
8:00 am - 4:30 pm; 37.5 hours/week; overtime as required
EEO CATEGORY:
0106
WORKERS'S COMP CODE:
8820
$25k-32k yearly est. 60d+ ago
Aesthetic Patient Care Rep
Fort Wayne Dermatology
Patient service representative job in Fort Wayne, IN
Job Description
Looking for individuals who desire to provide a great patient experience through accurately registering patients and checking patients out in a pleasant manner. Position also requires enrolling patientsin loyalty programs and learning about aesthetic products and services. This position primarily serves our aesthetic patients; however will register dermatology and surgery patients. This individual will be asked to answer phone questions on a periodic basis, so exceptional phone skills are also desired.
Applicants with previous medical, aesthetic, or registration experience are preferred but not required.
$29k-37k yearly est. 9d ago
Bill of Material
Winnebago Industries, Inc. 4.4
Patient service representative job in Middlebury, IN
Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by providing unmatched innovation, quality, and servicein the industries we engage.
We believe our employees are our most valuable asset, and we are committed to providing a safe and engaging environment where you can be passionate about the work you do and have opportunities to learn and grow.
Primary Objective of Position: Manage and oversee the Bill of Material (BOM) process for respective product lines. Work closely with the Product, Purchasing, Operations, and Customer Service departments.
Key Areas of Responsibility
* Create, set up, and maintain an accurate BOM based on engineering prints and product information for new models, assemblies, or features
* Conduct BOM audits to monitor accuracy
* Identify and search for appropriate parts and assemblies
* Reconcile the BOM with the Purchasing page prior to release
* Add BOM portion to the AX configurator
* Create and maintain all part numbers requested by purchasing/engineering/parts & service
* Update Active BOM's through PCN changes, plant requests and print updates
* Partake in all BOM, AX and training related to the BOM position
* Perform numerical calculations and work with details. Requires the ability to read and understand blueprints.
* Assist with Work in Process inventory
* Provide BOM related support for Product Development, Engineering, Customer Service and Design
* Monthly valuation of Cost of Goods Sold
* Analyze/explain monthly cost differentials and develop/implement cost saving initiatives
* Assist in set up and audit of plant inventories
Education & Experience
* High School Diploma
* Proficient with Microsoft Office (Word, Excel, Outlook) and Database Managed Software
* AX Dynamics experience preferred, but not required
* Able to work independently as well as with a team
* Experience in a fast-paced environment and multitasking is a plus
* Read engineering prints a plus
* 1-2 years related experience in RV manufacturing environment preferred
Physical Demands
* Ability to work early hours with flexible schedule as needed
* Office sitting and standing environment
* Able to move in and around an RV on the production floor to look for component part use/application
* Position may require sitting for long periods of time
* Keyboarding
At Winnebago, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations:
* Connect with Purpose
* Be inclusive; seek out different perspectives.
* Focus on the Customer; put yourself in the customer's shoes.
* Communicate Clearly; say what needs to be said and listen.
* Execute with Excellence
* Explore Possibilities; ask, "What if?" and embrace new ideas.
* Set Direction; prioritize, plan, and align; balance thinking and action.
* Drive Results; get the right things done; work with a sense of urgency.
* Build the Future
* Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
* Navigate Change; be agile and flexible; take on new challenges.
* Inspire Growth; help each other improve; commit to personal development.
If you are the right candidate for this position, as a Winnebago Team Member you will be eligible for the following benefits:
* Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* 401(k) with match
* Employee Stock Purchase Program
* Tuition Reimbursement
* Holiday and Vacation Pay
Winnebago Towables is an Equal Opportunity Employer.
$34k-40k yearly est. 51d ago
Patient Care Coordinator
Middleton Family Dentistry
Patient service representative job in Fort Wayne, IN
Job DescriptionSalary:
Please attach a cover letter with your application stating which of our core values is the most important to you and why. To be considered for this position and move forward with the interview process, we require this question to be answered.
Learn more:
middletondentistry.com
AtMiddleton Family Dentistry, we believe in more thanjust greatdental care, we believe increatinglonglastingrelationshipswith our patients and our team.Weregrowing and seeking anexceptional Patient Care Coordinator to join our front office team. Ifyoureorganized, personable, and passionate about providingan excellentpatient experience,wedlove to meet you.
About the Role
As our new Dental Administrative Talent,youllbe the first warm smile patients see and the guiding hand that helps them feel at ease.Youllplay avital role in scheduling, billing, treatment coordination, and supporting the clinical team, all while ensuring every patient feels like part of our family.Our ideal candidate embodies our 5 core values:dedication, excellence, positivity,teamworkand honesty (DEPTH).We are looking for someone who is excited to develop their skills and who shares our core values!
Example of What You'll Do as a Patient Care Coordinator
Greet patients and answer phones with warmth and professionalism
Manage the appointment schedule with accuracy and efficiency
Verify patient formsand insurance policies, present financial options, and process claims
Support a smooth and welcoming patient check-in/check-out experiencewith Disney like Service
Help keep systems and records organized and up to date
Follow up with patient post op care
Collaborate with clinical and admin team members to provide seamless care
What Were Looking For in a Patient Care Coordinator
Prior experience in dental or medical administration preferred
Excellent communication and customer service skills
Tech-savvy and comfortable with dental software (Dentrixand Microsoft)
Ability to multitask with grace and stay organized under pressure
A positive attitude, team spirit, and a love for helping others
What We Offer to our Patient Care Coordinators
A supportive and joyful work environment
Ongoing training and opportunities for growth
Competitive pay and benefits package
Work-life balance and a team thattruly cares
Why Middleton?
At Middleton Family Dentistry, we blendmodern technologywithcompassionate care. From toddlers to grandparents, we serve generations of families with integrity, kindness, and clinical excellence.As a valued team member, your workwill have a lasting impactinthe lives of others, andyoullbe supported every step of the way.At this practice, YOUR VOICE MATTERS!
Our team members typically stay with our work family for an average of 6 years. Our team members had the following to say about why they love our practice:
"The practice truly feels likea family. Everyone helps each other whenever possible and cares for each other.
I love that there are no bad questions, everyone is always willing to help me and guide me to the right person for the question."
"We really do what is best for our patients, I love that we are ethical and kind/compassionate.
Ready to Apply?
Please attach a cover letter with your application stating which of our core values is the most important to you and why. To be considered for this position and move forward with the interview process, we require this question to be answered.
You can follow up your application on our careers page at middletondentistry.com. We are really looking forward to hearing from you!
$24k-38k yearly est. 15d ago
Patient Care Coordinator-Ft. Wayne, IN
Sonova
Patient service representative job in Fort Wayne, IN
Lowe Audiology, part of Alpaca Audiology - AudioNova 4720 E. State Blvd. Fort Wayne, IN 46815 Currently pays: $17.00 - $18.00an hour + Sales Incentive Program! Hours: 3 days per week, 8:30am - 5:00pm/24 hours per week What We Offer:
* 401K with a Company Match
* FREE hearing aids to all employees and discounts for qualified family members
* PTO and Holiday Time
* No Nights or Weekends!
* Legal Shield and Identity Theft Protection
* 1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
As a Hearing Care Coordinator, you will:
* Greet patients with a positive and professional attitude
* Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
* Collect patient intake forms and maintain patient files/notes
* Schedule/Confirm patient appointments
* Complete benefit checks and authorization for each patients' insurance
* Provide first level support to patients, answer questions, check patientsin/out, and collect and process payments
* Process repairs under the direct supervision of a licensed Hearing Care Professional
* Prepare bank deposits and submit daily reports to finance
* General sales knowledge for accessories and any patient support
* Process patient orders, receive all orders and verify pick up, input information into system
* Clean and maintain equipment and instruments
* Submit equipment and facility requests
* General office duties, including cleaning
* Manage inventory, order/monitor stock, and submit supply orders as needed
* Assist with event planning and logistics for at least 1 community outreach event per month
Education:
* High School Diploma or equivalent
* Associates degree, preferred
Industry/Product Knowledge Required:
* Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
* Professional verbal and written communication
* Strong relationship building skills with patients, physicians, clinical staff
* Experience with Microsoft Office and Outlook
* Knowledge of HIPAA regulations
* EMR/EHR experience a plus
Work Experience:
* 2+ years in a health care environment is preferred
* Previous customer service experience is required
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
$17-18 hourly 60d+ ago
Patient Care Coordinator-Ft. Wayne, IN
Sonova International
Patient service representative job in Fort Wayne, IN
Lowe Audiology, part of Alpaca Audiology - AudioNova
4720 E. State Blvd. Fort Wayne, IN 46815
Currently pays: $17.00 - $18.00an hour + Sales Incentive Program!
Hours: 3 days per week, 8:30am - 5:00pm/24 hours per week
What We Offer:
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
No Nights or Weekends!
Legal Shield and Identity Theft Protection
1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
As a Hearing Care Coordinator, you will:
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patients' insurance
Provide first level support to patients, answer questions, check patientsin/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month
Education:
High School Diploma or equivalent
Associates degree, preferred
Industry/Product Knowledge Required:
Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
Professional verbal and written communication
Strong relationship building skills with patients, physicians, clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus
Work Experience:
2+ years in a health care environment is preferred
Previous customer service experience is required
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
$17-18 hourly 60d+ ago
Patient Services Specialist
American Oncology Network
Patient service representative job in Fort Wayne, IN
Pay Range:
The primary responsibilities of PatientServices Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office.
Key Performance Areas:
Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-inpatients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patientin accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart.
Check-in Station (if applicable)
Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason inpatient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable.
Check-Out Station (if applicable)
Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports.
Medical Records Station if applicable
Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office
Fax Server if applicable
Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly inpatient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject.
Job Duties Common to all stations:
Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patientservices specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs.
Required Qualifications:
Education: High School Diploma; Associates degree a plus
Experience:
Minimally one year healthcare field. Physician office preferred.
Patient/Customer focused.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Core Capabilities:
Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Computer Skills:
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Travel: 0%
Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.
$28k-34k yearly est. Auto-Apply 13d ago
Patient Services Specialist
Waycrosshealth
Patient service representative job in Fort Wayne, IN
Pay Range:
The primary responsibilities of PatientServices Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office.
Key Performance Areas:
Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-inpatients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patientin accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart.
Check-in Station (if applicable)
Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason inpatient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable.
Check-Out Station (if applicable)
Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports.
Medical Records Station if applicable
Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office
Fax Server if applicable
Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly inpatient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject.
Job Duties Common to all stations:
Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patientservices specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs.
Required Qualifications:
Education: High School Diploma; Associates degree a plus
Experience:
Minimally one year healthcare field. Physician office preferred.
Patient/Customer focused.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Core Capabilities:
Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Computer Skills:
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Travel: 0%
Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.
$28k-34k yearly est. Auto-Apply 13d ago
Billing Representative - Collections
Bridgeview Eye Partners 4.6
Patient service representative job in Fort Wayne, IN
With direction from the A/R and Collections Manager, the Collections Billing Representative will collect insurance monies due to Midwest Eye Consultants in a manner that is legal, professional, timely and within the guidelines of Midwest Eye Consultants, Medicare, Medicaid and all third-party payors.
Locations: Maumee, OH
ESSENTIAL RESPONSIBILITIES:
Demonstrate and uphold the mission statement and values of Midwest Eye Consultants.
Resolve insurance billing related issues with insurance companies in regards to facility and physician billing.
Correct and re-bill insurance claims for payment per the billing guidelines of the payor.
Resolve coding and claim discrepancies with insurance companies.
Expedite payment from Medicare, Medicaid and third-party payors to reduce accounts receivable aging.
Assist with billing questions from staff at all MWEC sites, by being a resource for insurance coverage and general insurance/software related questions.
Respond to denied claims quickly and efficiently to ensure prompt payment.
Communicate common denial errors to the Accounts Receivable and Collections Manager with suggested solutions to improve.
Assist with the education of the office staff to improve collections performance.
Perform any other related duties as assigned by Supervisor.
OTHER RESPONSIBILITIES:
Demonstrate knowledge of the content and context of billing forms and documents such as insurance remittances and HCFA forms.
Maintain strong working knowledge of Medicare, Medicaid and third party coding, billing and collection policies, procedures and laws.
Demonstrate a strong working knowledge of CPT and ICD-10 codes and competency regarding procedural, diagnosis and HCPC coding.
Demonstrate knowledge of insurance companies' guidelines for claims preparation, billing and collections.
Demonstrate a strong working knowledge of Compulink EyeMD and claims clearinghouse software.
Work with ten-key calculators, computers and practice management software in a competent manner.
Protect MWEC and its assets by following all billing and compliance guidelines, rules and regulations and never knowingly committing a fraudulent act.
EDUCATION AND/OR EXPERIENCE:
A minimum of one (1) year experience inpatientservices and or Medicare/Medical billing.
Experience in Optometry/Ophthalmology billing preferred.
COMPETENCIES:
Communication skills
Attention to detail
Adaptability
Customer service oriented
Problem solving skills
Integrity
Confidentiality
Decision-making skills
Adaptable to change
Stress tolerance
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
Physical Activity: Talking, Hearing, Repetitive motion.
Physical Requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT:
Demonstrate and maintain technical knowledge of the job and of related procedures and policies in order to provide high quality support to the department. This may involve participation in advanced training and/or certification in field as appropriate.
$31k-38k yearly est. 25d ago
Patient Services Representative Float, Bilingual
Woburn Hospital
Patient service representative job in Goshen, IN
This position reports to work in all of the Goshen Health Goshen Physicians office settings in a float capacity and must be bilingual in Spanish.
The PatientServiceRepresentative (PSR) provides exceptional care to the patients and customers of Goshen Health Goshen Physicians through friendly, caring, courteous, and professional service. The PSR is responsible for effective patient/office coordination, scheduling of appointments, registration, receipts and collections and data entry. Greets, schedules and tracks patients to help the physician function as efficiently as possible. Establishes and maintains good working relationships with patients, other physician office colleagues and all Goshen Physician colleagues. The person in this position demonstrates the knowledge and skills to provide service appropriate to neonate, pediatric, adolescent and geriatric patients.
Position Qualifications
Minimum Education: High school graduate or have evidence of the equivalent.
Preferred Education: Knowledge of CPT and ICD-9 coding.
Minimum Experience: 1 year experience in a related work situation. Must pass the Goshen Health standardized Spanish Competency Evaluation
Competencies: Good problem solving, verbal and written communication skills. The ability to work as a team member. Strong computer skills required.
$28k-33k yearly est. 38d ago
Patient Eligibility Coordinator
Revone Companies
Patient service representative job in Fort Wayne, IN
At the intersection of healthcare and human compassion is the role of the Patient Eligibility Coordinator - a position dedicated not just to process, but to purpose.
We are currently seeking a committed individual to serve as a Patient Eligibility Coordinator, working directly within one of our partner hospital facilities. This is more than an administrative role; it is a hands-on opportunity to support patients at some of the most vulnerable moments in their lives. Many of the individuals you will meet are uninsured or underinsured, uncertain of how to access care, and overwhelmed by the complexities of our healthcare system. Your role will be to guide them with clarity, patience, and dignity through the process of obtaining coverage.
The Patient Eligibility Coordinator serves as a knowledgeable and trusted resource, helping patients understand their options and navigate enrollment in federal and state assistance programs such as Medicaid, Medicare, and ACA Marketplace plans. Each interaction you have can change the trajectory of someone's health journey.
Success in this role requires more than administrative skill - it calls for a deep sense of empathy, a commitment to service, and a genuine interest in making healthcare accessible to all. As part of your day-to-day, you will collaborate closely with hospital teams, including Patient Access and Case Management departments, to ensure patients receive timely and coordinated care. You will also need to remain informed and adaptable, as the landscape of government healthcare programs continues to evolve.
Key Responsibilities:
Assist patientsin understanding and applying for appropriate healthcare coverage programs
Guide and support patients through the enrollment process for Medicaid, Medicare, and ACA Marketplace plans
Educate patients on their options and eligibility based on program requirements
Collaborate closely with hospital Patient Access and Case Management teams to ensure continuity of care
Stay informed of updates and changes in healthcare programs and policies
Maintain accurate documentation and follow all compliance protocols
Requirements
Qualifications:
High school diploma or equivalent required; college coursework or degree in healthcare, social work, or a related field preferred
Strong desire to help underserved populations and patients facing social determinants of health
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced hospital environment
Willingness to learn and adapt to evolving healthcare programs and policies
Preferred Experience:
Previous experience in healthcare eligibility, social work, patient advocacy, or hospital admissions
Bilingual skills a plus
Why Join Us?
Opportunity to make a meaningful impact inpatients' lives
Training provided with opportunities for growth and development
Collaborative and mission-driven team environment
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
$26k-35k yearly est. 42d ago
Front Desk Coordinator - Oral Surgery
OMSA/DFCS
Patient service representative job in Fort Wayne, IN
Job Description
We are currently looking to hire an energetic and customer service focused full time Front Desk Coordinator to join our team inFort Wayne, IN!
The right candidate must have exceptional communication skills, have a positive attitude, be a team player, and have a great work ethic. You must also be able to multi-task and work in a very fast-paced environment but still keep attention to detail.
Please note: You must be able to travel to our other offices inFort Wayne and Warsaw as needed.
If you are looking for a team environment, are passionate about what you do, care about providing an exceptional experience for our patients, and work great with people, then we can't wait to meet you!
About OMSA:
At Oral and Maxillofacial Surgery Associates (OMSA), we are a full-scope practice featuring a team of exceptionally qualified oral and maxillofacial surgeons in the Tri-State regional area with over 100 years cumulative oral surgery experience. Our mission is to provide nothing less than outstanding care so that you can live your best life. Many in the Fort Wayne area consider us to be the THE oral surgery group thanks to our proven track record. While many people seek out oral surgeons for expertise in the mouth, our oral and maxillofacial surgeons also specialize in surgical and non-surgical facial cosmetic enhancements to restore a youthful appearance.
Essential Job Responsibilities:
Provide exceptional customer service
Greet patients and confirm personal and medical information, verify insurance coverage and update as needed
Collect payment for services and post to patient accounts
Insure patient has all necessary post op information and supplies
Open and distribute mail
Pull files and x-rays for appointments
Confirm patient appointments
Answer questions and provide information requiring detailed knowledge of oral surgery practice
Perform other various related office tasks as necessary
Skills/Qualifications:
Excellent communication and interpersonal skills (required)
Strong data entry and computer skills (required)
Previous work experience in an office setting (preferred)
Previous work experience in a medical/dental office (preferred)
Required Education Requirements:
High School Diploma or GED
Compensation/Benefits:
Competitive pay based on experience
Benefit package which includes: medical, dental, vision, disability and life insurance, retirement plan, PTO time, paid holidays, birthday off with pay, quarterly discretionary bonuses
Uniform Reimbursement
Staff appreciation events throughout the year
To apply, please go to ************************** and include your resume along with a cover letter describing why you would be the best candidate to join our awesome team and also include your hourly wage requirements.
We are an Equal Opportunity Employer.
$25k-32k yearly est. 4d ago
Medical Receptionist / Scheduler
Beacon Health System 4.7
Patient service representative job in Goshen, IN
Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. In addition, completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Ensures that world class service is provided at all times.
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs various reception and clerical duties in accordance with established policies and procedures by:
* Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patientsin for their appointments.
* Answering the telephone and taking and relaying messages to clinical staff accurately.
* Scheduling patients with physician providers and maintaining appointments with physician(s) rotation.
* Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system.
* Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed.
* Maintaining patient records, entering charges and posting services performed by the provider.
* Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval.
* Scheduling medical testing, procedures, ancillary services and surgeries for patients.
* Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate.
* Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person.
* Paging physician when necessary and sending information regarding call status and imaging assignments daily.
* When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly, and monitors are sent to patients.
* Performing clerical duties including faxing, copying, typing notes and memos.
* Ordering office supplies and maintaining adequate inventory of supplies.
* Opening and sorting mail daily.
Performs basic patient care duties by:
* Assisting the physician if necessary.
* Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Participating in committees as requested.
* Enhancing professional growth and development through in-service meetings and educational programs as approved.
* Completing other job-related duties and projects as assigned.
Performs surgery and procedure scheduling duties according to established policies and procedures following provider instructions by:
* Preparing surgery schedules and ensuring that corrections, if necessary, are handled in a timely, efficient manner.
* Interpreting physician orders and scheduling procedures accordingly.
* Scheduling all surgery related appointments and testing.
* Providing instructions related to pre-operative, post-operative needs, appointments, medication adjustments and completing the associated documentation.
* Following multiple surgeon protocols for pending surgery cases.
* Tracking all clearances and testing results for provider approval prior to surgery date.
* Tracking all related imaging studies, importing imaging to PACS and pushing images to other facilities as needed for intra-operative viewing.
* Ensuring that all equipment (including special equipment) supplies and implant requests are handled according to departmental policies and procedures.
* Contacting vendors to cover surgical cases and updating them as changes occur
* Completing the surgical order process
* Organizing records for surgery and preparing surgery packet.
* Remaining knowledgeable and compliant with insurance carrier guidelines.
* Ensuring pre-certification guidelines have been met for diagnostic testing and surgical procedures.
* Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Previous related experience in a healthcare/clinical environment, admitting department, physician office practice or scheduling office is preferred. Knowledge of medical terminology and coding is preferred. The ability to speak and write Spanish is desired.
Knowledge & Skills
* Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
* Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
* Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
* Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
* Requires analytical skills necessary to solve patient problems and interpret data.
* Requires an understanding of registration and pre-registration processes and the clinical requirements of various medical procedures.
* Requires a basic knowledge of medical terminology, CPT and ICD codes, which includes being able to identify LMRP procedures and check for medical necessity.
Working Conditions
* Works in a medical office environment.
* Flexible work hours.
Physical Demands
* Requires the physical ability and stamina to perform the essential functions of the position.
$26k-31k yearly est. 60d+ ago
Registration Specialist - 652
Valleyhealthlink
Patient service representative job in Wren, OH
DepartmentUCC/OH-WARREN - 507509Worker Sub TypeRegularWork Shift
Pay Grade
Job DescriptionRegistration Specialist performs registration duties including greeting and assisting patientsin an efficient, professional manner. Education High School Diploma or equivalent preferred
Qualifications
β’ Must have strong skills in reading, writing, spelling, grammar, punctuation and mathematical calculations. β’ Must demonstrate strong interpersonal skills and ability to deal effectively with conflict situations. β’ Must be willing to travel to all Urgent Care Clinics. β’ The individual must demonstrate knowledge of the principles of growth and development over the life span, possess the ability to assess data reflective of the patient's status, and interpret the appropriate information needed in order to provide care for the age group of patients served.
FLSA Classification
Non-exempt
Physical Demands
6 A Customer ServiceBenefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
$25k-34k yearly est. Auto-Apply 60d+ ago
Bill of Material
Winnebago Industries Inc. 4.4
Patient service representative job in Middlebury, IN
Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by providing unmatched innovation, quality, and servicein the industries we engage.
We believe our employees are our most valuable asset, and we are committed to providing a safe and engaging environment where you can be passionate about the work you do and have opportunities to learn and grow.
Primary Objective of Position: Manage and oversee the Bill of Material (BOM) process for respective product lines. Work closely with the Product, Purchasing, Operations, and Customer Service departments.
Key Areas of Responsibility
Create, set up, and maintain an accurate BOM based on engineering prints and product information for new models, assemblies, or features
Conduct BOM audits to monitor accuracy
Identify and search for appropriate parts and assemblies
Reconcile the BOM with the Purchasing page prior to release
Add BOM portion to the AX configurator
Create and maintain all part numbers requested by purchasing/engineering/parts & service
Update Active BOM's through PCN changes, plant requests and print updates
Partake in all BOM, AX and training related to the BOM position
Perform numerical calculations and work with details. Requires the ability to read and understand blueprints.
Assist with Work in Process inventory
Provide BOM related support for Product Development, Engineering, Customer Service and Design
Monthly valuation of Cost of Goods Sold
Analyze/explain monthly cost differentials and develop/implement cost saving initiatives
Assist in set up and audit of plant inventories
Education & Experience
High School Diploma
Proficient with Microsoft Office (Word, Excel, Outlook) and Database Managed Software
AX Dynamics experience preferred, but not required
Able to work independently as well as with a team
Experience in a fast-paced environment and multitasking is a plus
Read engineering prints a plus
1-2 years related experience in RV manufacturing environment preferred
Physical Demands
Ability to work early hours with flexible schedule as needed
Office sitting and standing environment
Able to move in and around an RV on the production floor to look for component part use/application
Position may require sitting for long periods of time
Keyboarding
At Winnebago, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations:
Connect with Purpose
Be inclusive
; seek out different perspectives.
Focus on the Customer
; put yourself in the customer's shoes.
Communicate Clearly
; say what needs to be said and listen.
Execute with Excellence
Explore Possibilities
; ask, "What if?" and embrace new ideas.
Set Direction
; prioritize, plan, and align; balance thinking and action.
Drive Results
; get the right things done; work with a sense of urgency.
Build the Future
Transform the Road Ahead
; anticipate opportunities; seek new opportunities for continuous improvement.
Navigate Change
; be agile and flexible; take on new challenges.
Inspire Growth
; help each other improve; commit to personal development.
If you are the right candidate for this position, as a Winnebago Team Member you will be eligible for the following benefits:
Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with match
Employee Stock Purchase Program
Tuition Reimbursement
Holiday and Vacation Pay
Winnebago Towables is an Equal Opportunity Employer.
$34k-40k yearly est. Auto-Apply 60d+ ago
Patient Care Coordinator
Middleton Family Dentistry
Patient service representative job in Fort Wayne, IN
Patient service representative job in North Manchester, IN
The PatientServicesRepresentative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patientsin and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts. WHAT WE OFFER:
Starting wage of $13.00 - $15.00 per hour based on previous experience
6.5 paid holidays per year
Approximately 10 days of PTO within first year
Full slate of benefits to include health, dental, vision, and 401k
Growth and wage increase through company paid certification program
ESSENTIAL RESPONSIBILITIES:
Greet patientsin a friendly, professional manner
Answer phone calls, schedule appointments, assist inpatient communications and recalls
Respond to patient inquiries about billing, procedures, policies and available services
Prepare patient chart prior to appointment and complete upon patient arrival
Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
Monitor patient flow throughout the office, properly communicating delays
Provide a safe and clean office environment
Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
Work Environment: Professional medical office environment.
$13-15 hourly 8d ago
Patient Services Representative
Woburn Hospital
Patient service representative job in Goshen, IN
The PatientServicesRepresentative performs all accounting duties in the physician's office that include all patient charges, receipts and collections relative to the professional services rendered to the patients. Greets, schedules and tracks patients to help the physician function as efficiently as possible. Establishes and maintains good working relationships with patients, other physician office associates and all Goshen Health staff. The person in this position demonstrates the knowledge and skills to provide service appropriate to neonate, pediatric, adolescent and geriatric patients.
Position Qualifications
Minimum Education: High school graduate or have evidence of the equivalent.
Preferred Education: Knowledge of CPT and ICD-9 coding.
Minimum Experience: 1 year experience in a related work situation.
$28k-33k yearly est. 42d ago
Patient Eligibility Coordinator - 2nd Shift
Revone Companies
Patient service representative job in Fort Wayne, IN
Job DescriptionDescription:
Responsible for building working relationships, solving problems and supporting patients while they learn the coverage options on both a federal and state level. An On-Site Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. They work as part of a team in a Hospital environment and also on an independent level. The On-Site Patient Advocate must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with βpatient first ideologyβ as a goal.
Essential Duties of the Position
Handles a high volume of face-to-face interactions with patients
Communicate clearly, timely, and positively with patients
Good communication skills and interpersonal skills
Ability to learn quickly and navigate effectively through multiple systems
Professional attitude, and able to maintain composure in urgent or confrontational situations
Effective critical thinking, problem solving and decision-making skills
Display strong organization/time management skills
Work independently and must be multi-task oriented
Team player attitude
Collects and reviews patient information to determine patient's eligibility
Prepares documents and reviews them for accuracy and completeness
Maintains and/or creates files or record keeping systems. Sorts, labels files and retrieves documents or other materials
Completes various insurance application after determining patient's eligibility
Provides account follow up on a routine basis
Ensures adequate documentation is maintained
Develops and retains professional relationship with hospital staff
Maintains confidentiality at all times (i.e. PHI and HIPAA)
Any other duties as assigned by management
Responsibilities of the Position
Exemplifies the Mission/Vision/Core Values of The WellFund in all personal and professional behavior and is a role model to all associates
Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication
Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments
Requirements:
Computer proficiency skills are required
Ability to learn multiple databases
Ability to multi-task (speaking on the phone and typing)
Excellent verbal and written communication skills
Ability to work in fast-paced, changing environment
High school diploma or equivalency
One year of experience as a Patient Advocate or an equivalency of training and experience combined
Considerable knowledge of Medicaid programs
Considerable knowledge of the Federal Marketplace
General knowledge of all agency and provider programs and services which could affect the client/applicant
Good mathematical reasoning and computational skills
Ability to read, analyze, and interpret rules, regulations and procedures
Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
Ability to work with others on your team to complete a task
Ability to perform job functions within structured time frames
Must have the ability to perform repeated tasks with a high level of accuracy
Must have working knowledge of HIPAA and Red Rule regulations
Difficulty of Work
Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager as warranted to ensure the provision of quality service.
Responsibility
The incumbent works in a team concept, but works independently on his/her own. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient.
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates.
Work Location: Onsite at Hospital Emergency Department
Work Hours: 12:00 PM - 9:00 PM
$26k-35k yearly est. 3d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Fort Wayne, IN?
The average patient service representative in Fort Wayne, IN earns between $25,000 and $36,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Fort Wayne, IN