Patient service representative jobs in Grand Forks, ND - 158 jobs
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Customer Service Representative
Patient Access Representative
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Scheduling Coordinator
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Patient Representative
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Senior Patient Service Representative
Scheduler
Service Representative
Registration Specialist
Medical Service Representative
Patient Relations Representative
Patient Care Coordinator
Relief CSR Driver
Ameripride Services 4.3
Patient service representative job in Grand Forks, ND
The Relief Customer ServiceRepresentative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, Customer Service, Manufacturing
$32k-38k yearly est. 2d ago
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Scheduler
All Embracing Home Care
Patient service representative job in Grand Forks, ND
Job Title: Scheduler
Status: Full-Time On-Call Requirement: Yes - included in rotating on-call schedule
The Scheduler at All Embracing Home Care (AEHC) is responsible for coordinating and maintaining staff schedules to ensure consistent, high-quality services for individuals receiving supports in Aging and Developmental Disabilities programs. This position plays a critical role in ensuring coverage, responding to call-ins, supporting Care Managers, and participating in an on-call rotation to address after-hours scheduling and staffing needs.
Essential Duties and Responsibilities
Scheduling & Coverage
Create, maintain, and update staff schedules in accordance with individual service plans, authorizations, and staffing ratios.
Ensure appropriate coverage for all shifts, including residential, in-home, and community-based services.
Coordinate shift replacements and fill open shifts using approved staffing procedures.
Communicate schedule changes clearly and professionally to Care Managers and leadership.
On-Call Responsibilities
Participate in a rotating on-call schedule, including evenings, weekends, and holidays as assigned.
Respond to after-hours calls related to staffing shortages, emergencies, and urgent scheduling concerns.
Follow AEHC on-call protocols and escalation procedures.
Document on-call incidents and actions taken, and communicate follow-up needs to leadership.
Communication & Coordination
Maintain professional and timely communication with Care Managers, Program Coordinators, and leadership.
Collaborate with supervisors to anticipate staffing needs and minimize service disruptions.
Notify leadership of recurring scheduling challenges or staffing concerns.
Compliance & Documentation
Ensure scheduling practices align with AEHC policies, state regulations, and payer requirements.
Maintain accurate scheduling records and documentation.
Protect confidential employee and individual information in compliance with HIPAA and agency standards.
Administrative Support
Assist with tracking attendance, overtime, and availability as needed.
Support onboarding by coordinating initial schedules for new hires.
Perform other related duties as assigned to support agency operations.
Qualifications
Required
High school diploma or equivalent.
Strong organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Reliable phone access and availability for on-call rotation.
Strong communication and problem-solving skills.
Basic computer proficiency and ability to learn scheduling software.
Preferred
Experience in home care, healthcare, human services, or scheduling.
Familiarity with Aging and/or Developmental Disabilities services.
Knowledge of state service requirements and staffing expectations.
Knowledge, Skills, and Abilities
Ability to remain calm and professional during urgent or stressful situations.
Strong attention to detail and accuracy.
Ability to work independently and make sound decisions within established guidelines.
Dependable, flexible, and responsive.
Work Environment
Office Setting
On-call responsibilities as assigned.
Requires availability during assigned on-call rotation times.
Physical & Mental Demands
Ability to sit, stand, and use office equipment for extended periods.
Ability to respond to after-hours calls and manage urgent staffing needs.
Benefits Available
Medical
Dental
Vision
Hospital
Critical Illness
Accidental
Life Insurance
Simple IRA
****************************
$29k-51k yearly est. 22d ago
Patient Assess Standards Coord
Encompass Health Corp 4.1
Patient service representative job in Grand Forks, ND
Compensation Range: $31.00 - $42.75 Patient Assessment Standards Coordinator Career Opportunity Join a Team That Puts Your Passion for Detail First Are you searching for a fulfilling career as a Patient Assessment Standards Coordinator? Look no further; join our team for a journey where your work is a meaningful contribution to patient well-being. As a Patient Assessment Standards Coordinator, you are vital to ensuring the highest standards of patient care, as your role involves ensuring patient assessments are compliant with established standards. This is more than a profession; it's a career close to home and heart, where your dedication significantly impacts the lives of those in our care. If you're passionate about promoting excellence in patient assessments, join our dedicated team.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:
* Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
* Generous paid time off that accrues over time.
* Opportunities for tuition reimbursement and continuous education.
* Company-matching 401(k) and employee stock purchase plans.
* Flexible spending and health savings accounts.
* A vibrant community of individuals passionate about the work they do!
Be the Patient Assessment Standard Coordinator you always wanted to be
* Assure accurate data extraction from clinical documentation.
* Coordinate timely submission of data for Medicare patients.
* Educate and support staff on proper and accurate documentation.
* Act as the primary resource for problem-solving regarding Quality Indicator coding and IRF-PAI completion.
* Work to improve process of QI coding and all other data collection specific to IRF-PAI.
* Ensure IRF-PAI data is entered and transmitted accurately.
* Ensure IRF-PAI data is transmitted to CMS/UDS within time frames specified for admission/discharge.
* Review, interpret and collect data on each patient in preparation for completion of the IRF-PAI.
* Collaborate with team on identification of potential comorbidities or accurate CMG/RIC categories.
* Ensure all discharged patient records contain the required elements.
* Complete chart audit to allow for timely UDS export and CMS transmission.
Qualifications
License or Certification:
* Licensed or certified clinician in healthcare (RN, LPN, PT, PTA, OT, COTA, SLP, Recreational Therapist, Respiratory
* Therapist, case manager/social worker)
* QI Credentialed
* Obtain UDS IRF PPS Certification after 2 years in the PASC role and before the 3rd-year anniversary.
Minimum Qualifications:
* Ability to perform assessments.
* 1 year of healthcare experience.
* Attend all EHC IRF-PAI trainings.
* Preferred: Experience in rehab or post-acute care, proficient teaching, and communication skills
* Effective oral and written communication skills
* Strong organizational and critical thinking abilities
* Detail-oriented and capable of meeting deadlines independently
* Commitment to maintaining high-quality standards in patient assessments.
The Encompass Health Way
$31-42.8 hourly 10d ago
Patient Access Coordinator
Rural Psychiatry Associates
Patient service representative job in Grand Forks, ND
Job Description
Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care!
Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care.
Why Join Us?
At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.
As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction.
The Role: What to Expect
Location: Based in our Grand Forks, ND office.
Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process.
Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records.
Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access.
Key Responsibilities
Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression.
Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details.
Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits.
Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed.
Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations.
Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation.
Perform Other Duties as Assigned to support clinic operations.
What We're Looking For
High school diploma or equivalent required.
Experience in scheduling appointments preferred, especially in a healthcare setting.
Excellent communication skills, both verbal and written.
Strong attention to detail with the ability to multitask in a fast-paced environment.
Proficiency with electronic health record (EHR) systems and general computer skills.
Ability to maintain patient confidentiality and adhere to HIPAA regulations.
Highly organized, self-motivated, and able to work independently.
Strong time management and prioritization skills.
Willingness to learn and adapt to new technologies.
What We Offer
As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include:
Medical, Dental & Vision Insurance
Long & Short-Term Disability Insurance
Life Insurance
401(k) Retirement Plan
Generous Paid Time Off (accrual based on hours worked)
Paid Holidays
If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!
Job Posted by ApplicantPro
$33k-41k yearly est. 9d ago
FEMA Disaster Management Accountant
CDM Smith 4.8
Patient service representative job in Grand Forks, ND
CDM Smith is seeking a Forensic Accounting Specialist with expertise in disaster fraud claims. This role is critical in evaluating and analyzing financial data related to disaster-related claims, including property damage, business interruption, and other loss categories. The specialist will conduct thorough forensic investigations to identify discrepancies, detect potential fraud, and ensure the integrity and fairness of claim settlements. By applying advanced accounting, auditing, and investigative techniques, this individual will play a key role in supporting accurate and just outcomes for all stakeholders.
Successful final candidate could also be asked to work in Las Vegas, NM or Mora, NM.
- Claim Assessment and Quantification: Analyze financial records and supporting documentation to determine the validity and value of disaster-related claims. This may involve reviewing income statements, balance sheets, production reports, payroll records, and supplier contracts to calculate losses accurately.
- Business Interruption Analysis: Assess the extent of business interruption and estimate lost profits, continuing expenses, and extra costs incurred during the recovery period.
- Investigating Fraudulent Claims: Detect red flags, investigate suspicious transactions, and differentiate legitimate losses from inflated or fabricated claims.
- Documentation and Evidence Gathering: Collect and organize all necessary documentation to support claim amounts. This includes gathering invoices, receipts, contracts, photographs, and statements.
- Damage Estimation: Using financial modeling and industry benchmarks, estimate the total financial impact of the disaster on the applicant's assets, inventory, and operations.
- Expert Testimony and Litigation Support: In cases of disputes or litigation, Specialist may be required to present their findings in court, provide expert testimony, and assist attorneys in building their cases.
- Performs other duties as assigned.
\#LI-LP2
**Job Title:**
FEMA Disaster Management Accountant
**Group:**
WAF Field Mod Fringe
**Employment Type:**
Temporary
**Minimum Qualifications:**
- 15 years of in-field experience or 10 years of in-field of expertise with a bachelor's degree.
- HS Diploma or equivalent.
- Domestic travel is required.
**Preferred Qualifications:**
- Certification such as CPA (Certified Public Accountant), CFE (Certified Fraud Examiner), or CFF (Certified in Financial Forensics).
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
100%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Skills and Abilities:**
- Must be a U.S. citizen and be able to obtain a FEMA Badge, which includes a background investigation for a Public Trust position.
- Demonstrates good organizational skills to balance and prioritize work.
- Strong attention to detail.
- Strong written and oral communication skills.
- Ability to work with multiple stakeholders and process a large volume of requests.
- Ability to adapt to change quickly and remain flexible.
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$59.85
**Pay Range Maximum:**
$126.00
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Successful candidate will be required to work in office and field locations as needed.
**Driver's License Requirements:**
An appropriate and valid driver's license is required.
**Seeking candidates for a potential future opportunity!:**
We are excited to announce that CDM Smith won the next 5-year contract for Public Assistance Technical Assistance Contractors - PA TAC V in the West Zone. The West Zone includes Alaska, Washington, Oregon, Idaho, Nevada, California, Arizona, Northern Mariana Islands, American Samoa, Guam, Hawaii, Nebraska, Iowa, Kansas and Missouri. We are looking for qualified candidates for this position in anticipation of future project opportunities. Please note this is an "Evergreen" position which will be used to build our candidate pool but is not a role that is open at this time. If you are interested in being considered for this position should this position become available, we encourage you to apply to be part of our talent community. By having your information on file, we can reach out to you when this or a similar role officially opens.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$63k-78k yearly est. 60d+ ago
Relief CSR Route Driver
Vestis 4.0
Patient service representative job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief Customer ServiceRepresentative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer ServiceRepresentative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer ServiceRepresentative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location: 5030 Gateway Drive Grand Forks, ND 58203
$24 hourly 7d ago
Relief CSR Route Driver
Vestis Services
Patient service representative job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer ServiceRepresentative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer ServiceRepresentative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer ServiceRepresentative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location:** 5030 Gateway Drive Grand Forks, ND 58203
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$24 hourly 9d ago
Scheduling Coordinator
Oral Surgery Partners
Patient service representative job in Grand Forks, ND
Title: Scheduling Coordinator Practice: Valley Oral and Facial Surgery Hours:
Monday-Thursday: 6:30 AM - 4:00 PM Friday: 6:30 AM - 12:00 PM
follows a rotating schedule, and hours may vary based on office needs.
Position Purpose:
The Scheduling Coordinator plays a crucial role in our oral surgery practice by ensuring efficient scheduling of patient appointments, managing the daily schedule, and providing excellent customer service. This individual will be the primary point of contact for patients regarding their appointments and will work closely with our clinical and administrative staff to optimize the patient flow and overall practice operations.
Essential Functions
Answer phones to coordinate and schedule patient appointments, surgeries, consultations, and follow-up visits using our practice management software. Ensure accurate and timely entry of all scheduling information.
Communicate effectively with patients via phone, email, and in person to confirm appointments, provide pre-appointment instructions, and answer any scheduling-related questions.
Maintain and adjust the daily and weekly schedules to maximize efficiency and minimize downtime. Coordinate with clinical staff to ensure adequate coverage and optimal patient flow.
Accurately update and maintain patient records, including appointment details, treatment plans, and any changes to the schedule.
Provide exceptional patientservice by addressing patient concerns, resolving scheduling conflicts, accepting & posting patient payments and ensuring a positive patient experience.
Communicate with referring providers by filing incoming patient information from referring providers and sending thank you letters to referring providers after patient care.
Work collaboratively with the clinical and administrative team to ensure smooth operations and effective communication within the practice.
Generate and analyze scheduling reports to identify trends, areas for improvement, and opportunities to enhance the scheduling process.
Implement and adhere to quality assurance protocols to ensure the highest standards of care in implant procedures.
Participate in continuous improvement initiatives to enhance efficiency and patient outcomes.
Qualifications
Education:
High school diploma or equivalency, required.
Experience:
Previous experience in a medical or dental office, particularly in a scheduling or administrative role, is highly desirable.
Proficiency with practice management software and Microsoft Office Suite.
Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills, with a patient-centered approach.
Knowledge of medical terminology, a plus.
Performance Requirements:
Approachable, professional demeanor
Detail-oriented and thorough in task execution.
Strong problem-solving skills and ability to adapt to changing situations.
Empathetic and patient-focused approach to care coordination.
Ability to work well under pressure in a fast-paced environment.
Team player with excellent collaboration skills.
Independent decision-making skills and utilization of sound judgement.
Strong work ethic and willingness to go above and beyond.
What we do for you:
We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
Company-paid Life, AD&D and Long-Term Disability coverage.
Additional Voluntary Life and AD&D Insurance for you and your family!
Voluntary Short-Term Disability Insurance available to you as well
Dependent Care Flexible Spending Account (FSA) offered.
Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
Employer 401(k) contribution and Profit Sharing after six months of employment
PTO and 8 Paid holidays for fulltime employees!
DISCLAIMER
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS's management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
$33k-45k yearly est. Auto-Apply 7d ago
Customer Service Representative - Grand Forks, ND
Kedia Corporation
Patient service representative job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$29k-37k yearly est. 3d ago
Customer Service Representative Nights and Weekend
Planet Fitness-PF Baseline Fitness
Patient service representative job in Grand Forks, ND
Job DescriptionJob Title: Customer ServiceRepresentative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$29k-37k yearly est. 26d ago
Customer Service Rep(01851) - 2705 S Washington St
Domino's Franchise
Patient service representative job in Grand Forks, ND
Customer ServiceRepresentative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer servicerepresentatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-37k yearly est. 9d ago
Customer Service Representative
Peripheral Energy 4.3
Patient service representative job in Grand Forks, ND
Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe's” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995
Job Description
Job Summary
We are seeking a Customer ServiceRepresentative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer ServiceRepresentatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Qualifications
Requirements and Qualifications
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-36k yearly est. 3d ago
Patient Access Coordinator
Peterson Medical Clinics 4.6
Patient service representative job in Grand Forks, ND
Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care!
Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care.
Why Join Us?
At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.
As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction.
The Role: What to Expect
Location: Based in our Grand Forks, ND office.
Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process.
Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records.
Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access.
Key Responsibilities
Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression.
Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details.
Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits.
Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed.
Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations.
Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation.
Perform Other Duties as Assigned to support clinic operations.
What We're Looking For
High school diploma or equivalent required.
Experience in scheduling appointments preferred, especially in a healthcare setting.
Excellent communication skills, both verbal and written.
Strong attention to detail with the ability to multitask in a fast-paced environment.
Proficiency with electronic health record (EHR) systems and general computer skills.
Ability to maintain patient confidentiality and adhere to HIPAA regulations.
Highly organized, self-motivated, and able to work independently.
Strong time management and prioritization skills.
Willingness to learn and adapt to new technologies.
What We Offer
As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include:
Medical, Dental & Vision Insurance
Long & Short-Term Disability Insurance
Life Insurance
401(k) Retirement Plan
Generous Paid Time Off (accrual based on hours worked)
Paid Holidays
If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!
$31k-33k yearly est. 19d ago
Patient Access Representative | Grand Forks Orthopedics | 40 hrs/wk
Sanford Health 4.2
Patient service representative job in Grand Forks, ND
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
8 Hours - Day Shifts (United States of America)
Scheduled Weekly Hours:
40Salary Range: $16.25 - $23.00
Union Position:
No
Department Details
Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Job Description
REGISTRATION
- Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING
- Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
ADDITIONAL DUTIES MAY INCLUDE
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Qualifications
High school diploma or equivalent preferred. Post-secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
May require BLS for certain locations and/or settings.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************.
$16.3-23 hourly Auto-Apply 4d ago
Office and Patient Coordinator OPC
Psychiatric Medical Care LLC 4.1
Patient service representative job in Warren, MN
The office and patient coordinator provides quality administrative and clerical services for program staff and assists Senior Life Solutions patients with care needs. They provide transportation to patients in a provided vehicle, as applicable. The office and patient
coordinator's responsibilities include assisting with insurance verification and billing procedures, providing clerical support to team members, assisting with patient care, and ensuring transportation is safely provided to patients. The office and patient coordinator contributes to positive team dynamics and excellent customer service.
3 Cs:
Care - Provide the best possible patient care
Compliance - Ensure the program operates within all regulations
Community - Become a wonderful addition to your local community
A. Care: All employees are expected to provide the best possible patient care.
Ensure patient care needs are met while at the program.
Ensure completion of the Census report as directed.
Assist patients with completion of consents and patient admission process as directed.
Take patient vital signs as directed.
Complete the daily nursing checklist form as directed.
Assist patients in performing the sit to stand test as directed.
Complete multidisciplinary progress notes for documentation of absences or patient encounters as they occur.
Participate in treatment team meetings and coordination of care.
Coordinate meals and snacks for patients.
Complete medical records including filing and form tracking.
Responsible for inventory of supplies, cleanliness, group room setup.
Responsible for refrigerator logs and necessary action steps for temperature variances.
B. Compliance: Ensure the program operates within all regulations.
Comply with 25-point check list.
Comply with all regulations.
Perform billing functions required for the program as directed.
Ensure patient insurance verification and complete monthly insurance verification forms as directed.
C. Community: Become a wonderful addition to your local community.
Demonstrate an understanding of community education definitions and activities.
Participate in customer service training as it relates to community integration.
Participate in community analysis.
20. Keep up to date community education contacts as directed.
21. Participate in cohesive team environment to ensure program success.
Working conditions
Office and Patient Coordinator will be exposed to virus, disease, infection from patients.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position required intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching as well as lifting, driving and supporting patients.
Direct reports
This position has no direct reports.
Requirements:
Qualifications
Education: High School Diploma or GED.
Certification: CNA, MA or LPN preferred.
Experience: experience in providing care to older adults in hospital or nursing facility environment.
Experience performing secretarial or clerical duties, working with computers and electronic medical records.
Good driving record, comfort with transportation and driving a van.
Experience transporting patients, preferred but not required.
Knowledge of community resources for older adults, familiarity with medical terminology and medical team roles functioning with other hospital departments.
$33k-39k yearly est. 5d ago
Customer Service Rep
TCH Group, LLC 2.9
Patient service representative job in Thief River Falls, MN
Offering $15 to $20 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$15-20 hourly 1d ago
Customer Service Rep
Carsonvalleyhealth
Patient service representative job in Thief River Falls, MN
Offering $15 to $20 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$15-20 hourly 1d ago
Program Service Representative
Wurth Adams 3.6
Patient service representative job in Thief River Falls, MN
The Program ServiceRepresentative is responsible for setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Rep, you are responsible for the management of onsite CPS Program operations, including maintaining established inventory levels, direct customer interaction, adherence to established safety standards, internal communication and issue escalation.
Schedule: Monday-Friday, 7:00am - 3:30pm
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
* Transport product to customers as necessary .
* Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
* Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
* Maintain expert knowledge of program systems and operations
* Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
* Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
* Comply with all organizational policies and procedures, including internal and customer safety standards.
* All other duties as assigned.
EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES
* High school diploma/GED and 1-2 years of material handling or warehouse experience.
* Minimum of 2 years experience in driving or customer management.
* Must have a valid driver's license, current DOT Medical Certificate (or ability to obtain one) and meet the requirements for driver selection as outlined in the Fleet Policy. Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle.
* The employee is regularly required to lift 30 to 50 pounds. This position requires a person to be on their feet for up to 8 hours a day to perform duties.
* 100% nearby daily travel.
* Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions.
* Basic computer knowledge including Microsoft Office.
* Ability to communicate effectively with both verbal and written communications with all departments within an organization.
* Ability to solve practical problems.
* Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations.
Pay: $21.00/hr
Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.
The Würth Difference:
* Proactive supply chain solutions customized to your business, your industry
* Industrial products and services delivered with prompt, personal attention
* Inventory management solutions that keep your production line moving smoothly
* Complete program support from initial design, to implementation, training, to ongoing analysis
Why Würth:
* Maternity/Paternal leave after 1 year of service
* Tuition Reimbursement eligible after 1 year of service
* Health benefits and programs - medical, vision, dental, life insurance and more
* Additional benefits 401(k), short term disability, long term disability
* Paid Time Off, accrued per pay period, additional day earned per year of service
* 10 paid holidays
EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
$21 hourly 9d ago
Registration Specialist- Orthopedics & Sports Medicine Float
Altru Health System 4.6
Patient service representative job in Grand Forks, ND
Everything we do is underscored by a why - and that why is one another.
Under the direction of the practice manage, the Registration Specialist Float will be responsible for answering incoming calls for the clinic, responding to a variety of patient requests and inquires including scheduling appointments for physicians and hospital related appointments and procedures. In addition, the Registration Specialist Float will focus on obtaining the required information from the Patient/family to complete registration, complete verification through use of various softwares, complete Medicare secondary (MSP) questions, and look up current insurance and co-pay information.
Essential Job Functions:
Accurately registers patients by collecting and recording demographic, insurance, financial, and clinical data in the computer system. Records and collects necessary patient account documents. Collects self-pay balances, pre-payment amounts, and co-pays per guidelines, if applicable. Creates accounts for new patients and updates accounts for previous patients to ensure accurate services and account processing.
Schedules patient visits and/or procedures, while coordinating appointments with other departments to meet the patient/provider needs.
Maintains knowledge of and complies with third-party payers' requirements for verifying insurance information, obtains authorizations/pre-certifications, and completes other activities to ensure services are billed and reimbursed appropriately. Reviews Medicare accounts for completed MSPQ.
Modifies work schedule to meet department goals/deadlines and the needs of the department and patients.
Cross-trains into other Patient Access areas as needed to help with covering open shifts.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Accurately schedules and registers appointments.
Collects payment from patients for various products.
Maintains up to date knowledge regarding basic and specific work flows to ensure incoming employees can perform core job requirements.
Certifications
Driver's License with Acceptable Driving Record | Driver's License - Current State Licensed | Prior to Start Date | HR Primary Sources
Education:
• Preferred: Associates - Healthcare
Work Experience:
• Preferred: A minimum of 1 year Related Experience
Language Requirements:
This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Physical Demands :
• Sit: Continuously (67-100%)• Stand: Occasionally (5-33%)• Walk: Occasionally (5-33%)• Stoop/Bend: Occasionally (5-33%)• Reach: Frequently (34-66%)• Crawl: Not Applicable• Squat/Crouch/Kneel: Occasionally (5-33%)• Twist: Occasionally (5-33%)• Handle/Finger/Feel: Continuously (67-100%)• See: Continuously (67-100%)• Hear: Continuously (67-100%)
Weight Demands:
• Lift -Floor to Waist Level: Sedentary (
Working Conditions:
• Indoor: Continuously (67-100%)• Outdoor: Not Applicable• Extreme Temperature: Not Applicable
Driving Requirement Definitions:
Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
Infrequent Drivers: Persons who are generally not expected to drive.
Driving Requirement for this position:
Occasional DriverReference ID: R6919
Making a real difference. For one another.
To take the best care of our patients and community - including friends, family, and neighbors - we need people who are committed to growth, excellence, and one another.
At Altru, you'll find a culture where support and teamwork are at the heart of what we do. You'll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.
Join our team and be a part of a small community with a big heart.
Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)
$30k-33k yearly est. Auto-Apply 14d ago
Medical Receptionist
Chenmed
Patient service representative job in Gentilly, MN
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The medical receptionist is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, the incumbent in this role is responsible for providing the best solutions and options for our patients in support of the overall center experience. He/she plays a vital role in ensuring that all of our patients and their family members have a pleasant and memorable experience every visit and with every interaction. The medical receptionist is accountable for precisely entering patient data and setting up accounts, and for establishing and maintaining strong professional working relationships with internal work partners.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
patient check-in process is customer-centric and seamless. Confirms that all intake procedures, guidelines and regulations are adhered to.
Greets and welcomes patients and families into the Center.
Serve as first point of contact and resolution for patient issues/concerns/disputes.
Prepares the center for patient/customer arrivals. Ensures it's clean, organized, sanitized and visually appealing.
Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled.
Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensures scheduling gaps are attended to and closed in a timely manner.
Reviews ENS notifications and ensures patients receive follow up from their Care Team.
Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
Authorized to adjust patient charts with regard to co-payments.
Collects co-payments, reconciles charges and submits them to the Center Manager for deposit.
Prints Patient Check-in Board for billing. Prints CPA report and ensure missing items are followed up on.
Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline.
Troubleshoots Dashboard, phone, and computer issues.
Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.
KNOWLEDGE, SKILLS AND ABILITIES:
This is an intermediate level, customer service-focused position working directly with patients and their families in one of ChenMed's medical centers
Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniques
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Skilled in operating phones, personal computers, software and other basic IT systems
Outstanding verbal and written communication skills
Demonstrated strong listening skills
Good critical thinking skills, decisive judgment and the ability to work with minimal supervision
Ability to communicate with employees, patients and other individuals in a professional and courteous manner
Ability to effectively perform in a fast-paced environment
Detail-oriented to ensure accuracy of reports and data
Friendly, professional, courteous and positive disposition
Familiarity with Dashboard
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
Spoken and written fluency in English
EDUCATION AND EXPERIENCE CRITERIA:
High school diploma or equivalent education required.
A minimum of 1 year of work experience in a medical clinic or similar environment required.
Working knowledge of medical insurance and/or knowledge of electronic medical record highly desired.
PAY RANGE:
$14.3 - $20.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
$14.3-20.4 hourly Auto-Apply 8d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Grand Forks, ND?
The average patient service representative in Grand Forks, ND earns between $31,000 and $41,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Grand Forks, ND