Patient service representative jobs in Jackson, TN - 123 jobs
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Patient Service Representative
Customer Service Representative
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Insurance Specialist
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Patient Engagement Specialist
Viemed Careers 3.8
Patient service representative job in Jackson, TN
Essential Duties and Responsibilities:
Achieve operational, financial, and cultural performance results as defined by the Company
Positively contribute to the overall patient experience, with extensive focuses on the Company's PAP patient usage compliance and accessories replenishment goals:
Usage Compliance
Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement
Replenishment Initiative
Work to achieve Company goals, as well as individual goals established by Manager of Patient Engagement
Patient complaints
Reduce or eliminate patient complaints resulting from CROP processes
Communicate complaints to the Manager of Patient Engagement
Develop an acumen for populating reports in the Company's patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishment
Create a favorable experience for every single patient, retaining patients as long-term and/or repeat customers
Encourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reports
Grow Company patient base through utilization of patient management software reports
Ensure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progress
Utilize existing patient management software to directly contact patients,
such as Resupply calling, to ensure successful outcomes of those call programs.
Obtain strong and measurable consistency in the following categories:
patient equipment utilization
related patient interactions, and patient education
replenishment of accessories to established patients
Build strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes.
Develop and maintain working knowledge of products and services offered by the company,
Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors
Responsible to perform other duties as assigned by management
Qualifications:
High school diploma or equivalent
Customer Service experience required
Relevant healthcare or medical billing experience preferred
May be required to obtain additional training, licenses or certifications, depending on job assignments
Excellent communication skills, both written and oral are also required
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
$28k-33k yearly est. 28d ago
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Customer Service Representative (Part-Time)
Dayton Freight 4.6
Patient service representative job in Jackson, TN
Starting Time Available: Monday - Friday | 9:00 AM - 2:00 PM Customer ServiceRepresentatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
* Assist the Service Center Manager
* Take and deliver messages for the Service Center Manager and Account Managers
* Provide assistance to Drivers
* Prepare bills of lading and delivery receipts
* Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
* Payroll
* Data entry
* Freight reports
* Driver collect reports
* Billing and filling
Qualifications
* Skillful in Microsoft Office Programs
* Excellent keyboarding skills
* Has worked in a fast paced environment and has excellent attention to detail
* Experience with handling a high volume of phone calls
* Exceptional communication and customer service skills
Benefits
* Stable and growing organization
* Competitive weekly pay
* Quick advancement
* Customized training program
* Professional, positive and people-centered work environment
* Modern facilities
$32k-38k yearly est. Auto-Apply 11d ago
Practice Coordinator with The Kidney Experts, PLLC
The Kidney Experts
Patient service representative job in Jackson, TN
Are you a catalyst for change?
Your journey as a leader is about to begin! In this role, you will be the lynchpin for success - facilitating progress by motivating and guiding a team of passionate professionals toward an ultimately rewarding endpoint. You must have the mastery to learn the Toyota Production System (TPS) or “lean management” to ensure all processes remain in flow through your determined oversight. How does that sound? There will be challenges along the way, but the resultant efficiency, teamwork, and satisfaction make it more than worthwhile! Are you ready to take on this exciting role?
Summary
If you're looking for a challenging job that requires specialized skills and expertise, this is the one for you! You'll need to be determined and able to work quickly without compromising quality. Working in an organized environment, you'll be expected to devise creative solutions to technical problems while adhering to established systems and policies. If you're managing others, you'll need to show your authority and delegate responsibility while offering mentorship and training opportunities. When making decisions, you'll need to do so swiftly and confidently while supporting company guidelines. Are you ready for this exciting opportunity?
Job Characteristics
Varied activities. Multiple, simultaneous projects. Fast-paced environment
Technical, analytical focus. Work within established standards and guidelines. Expertise-based problem-solving.
Authoritative, quick decision-making within a defined span of control. Based on accepted quality standards, policies, and procedures. Important to also train others to make correct decisions.
Communication is task-based and technically oriented. Team roles are clearly defined. The need for collaboration is minimal; when necessary, it is focused on specific tasks or problems.
Leadership based on specialized expertise. Directive leadership to assure quality standards are met. Delegation is infrequently required, and when required, close follow-up is essential.
Nothing is more rewarding than the opportunity to experience firsthand feedback from the people you care for! We make a difference in people's lives! And they will let you know it! And because you impact our community, The Kidney Experts, PLLC, ensures that we also take care of you! Check out your benefits package!
Included Benefits
100% coverage of your vision and dental insurance beginning the 1st of the following month
100% coverage of your health up to 500 dollars/month beginning the 1st of the following month
3% towards a 401k after six months of employment
1-week of PTO accrued over the year that increases after your initial year of employment
1-week sick leave accrued over the year; can be used for family members as well
Short-term disability after one month of employment
Long-term disability after one month of employment
$50,000 Life Insurance Policy
As a Practice Coordinator at The Kidney Experts, we guarantee you will help more people than you can imagine!
What we are looking for in our practice coordinator
They will be:
Intense - Restless - Driving
We expect the coordinator will need:
Variety - Opportunities to work at a faster-than-average pace - Mobility
Our Current Staff
Some of the hobbies of the current staff include pursuing music endeavors such as clarinet, harmonica, drums, guitar, and bass, hunting and fishing, dirt track racing, photography, videography, insect macro photography, bargain shopping, travel, and cooking!
NO EXPERIENCE IS PREFERRED!
$34k-55k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Circle K 4.3
Patient service representative job in Jackson, TN
Job Type
Customer ServiceRepresentative
We want you to join our team as a Customer ServiceRepresentative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer ServiceRepresentative, you will enjoy:
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Flexible Schedules
Weekly Pay
Weekly Bonus Potential
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Task Variety
Paid Comprehensive Training
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts
Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
Selling products to customers
Providing excellent customer care
Communication and friendly conversation
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Coming up with great ideas to solve problems
Thinking quickly and offering suggestions
Great if you have:
Retail and customer service experience
Sales associate or cashiering experience
High school diploma or equivalent
Motivation to advance in your career!
Willingness to learn and have fun!
Physical Requirements:
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level
Push/pull with arms up to a force of 20 pounds
Bend at the waist with some twisting up to one hour a shift
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$25k-30k yearly est. Auto-Apply 8d ago
Coordinator-Centralized Scheduling
Baptist Anderson and Meridian
Patient service representative job in Huntingdon, TN
Functions under the direction of licensed nursing personnel to coordinate non-clinical tasks, including: transcription of doctor's orders, maintaining the patient chart and utilization of communication devices. Performs other duties as assigned.
Responsibilities
Performs clerical responsibilities.
Maintains the patient chart.
Demonstrates good communication skills.
Facilitates patient/bed flow by utilizing admission, transfer, and discharge activities according to procedure.
Manages supplies and equipment.
Participates in ongoing educational activities.
Completes assigned goals.
Specifications
Experience
Minimum Required
One year experience in business office or related health care field. Previous experience utilizing customer service or public relation skills.
Preferred/Desired
One year experience in business office or related health care field. Previous experience utilizing customer service or public relation skills.
Education
Minimum Required
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Associate degree in business related curriculum or its equivalent.
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Ability to type 20 words per minute on a personal computer accessing the program with a mouse. Computer literacy.
Preferred/Desired
Knowledge of medical terminology preferred
Licensure
Minimum Required
Preferred/Desired
BLS
$29k-40k yearly est. Auto-Apply 14d ago
Patient Access Rep II PRN, Rotating Shifts - CHI Memorial
Tenet Healthcare Corporation 4.5
Patient service representative job in Gibson, TN
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
* Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
* Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
* Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Minimum typing skills of 35 wpm
* Demonstrated working knowledge of PC/CRT/printer
* Knowledge of function and relationships within a hospital environment preferred
* Customer service skills and experience
* Ability to work in a fast paced environment
* Ability to receive and express detailed information through oral and written communications
* Understanding of Third Party Payor requirements preferred
* Understanding of Compliance standards preferred
* Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.
* Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
* Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
* Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
* High School Diploma or GED required.
* 0 - 1 year in a Customer Service role.
* 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred
* Some college coursework is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to sit at computer terminal for extended periods of time.
* Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
* Occasionally lift/carry items weighing up to 25 lbs.
* Frequent prolonged standing, sitting, and walking.
* Occasionally push a wheelchair to assist patients with mobility problems.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Hospital administration
* Can work in patient care locations which include potential exposure to life-threatening patient conditions.
OTHER
* Must be available to work hours and days as needed based on departmental/system demands.
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: *****************************
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
**********
$30k-34k yearly est. 10d ago
Customer Service Rep (1475) - Jackson, TN (Opening Soon!)
Domino's Franchise
Patient service representative job in Jackson, TN
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer servicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional Information
Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$26k-34k yearly est. 60d+ ago
Customer Service Representative - Jackson North
ATC Fitness
Patient service representative job in Jackson, TN
1398 Union University Drive - Jackson, TN 38035
About Us:
ATC Fitness is a family-owned gym with over 30 years of roots in the Mid-South. We pride ourselves on offering a welcoming, healthy, and positive environment for our members and team. Join a team that's committed to helping people reach their fitness goals while fostering career growth and work-life balance.
Position Summary:
We are seeking a friendly, outgoing, and motivated Customer ServiceRepresentative to join our team. This role is perfect for someone passionate about fitness and customer service, with an eye for creating positive member experiences.
Key Responsibilities:
Assist current gym members with their needs, ensuring a great experience every visit.
Provide tours to prospective members, showcasing our facilities and benefits.
Sell gym memberships by sharing our values and programs with new prospects.
Answer phone calls professionally and address inquiries or concerns.
Familiarize new members with our Smart Start Training workout program.
Perform daily cleaning to maintain a clean and welcoming facility.
Qualifications:
Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
A positive attitude with a passion for helping others.
Prior customer service or sales experience is a plus, but not required.
Must be reliable and punctual.
Perks and Benefits:
Free gym membership to any ATC Fitness location.
Flexible work hours to fit your schedule.
Opportunities for career growth within the company.
A healthy and supportive work environment.
$26k-34k yearly est. 60d+ ago
Practice Success Coordinator
Upperline Health 3.8
Patient service representative job in Trenton, TN
A Specialty Path to Good Health Upperline Health is the nation's largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.
Triage is temporary.
Treatment is transformative.
Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.
We put patients at the center of value-based care.
This position requires travel up to 100% of the time to partner practices within the region. This position is available to applicants who reside near Trenton, Tennessee.
Position Summary
The Practice Success Coordinator plays a critical role in driving patient enrollment and engagement in the Upperline Plus, our Value-Based Care (VBC) initiative, while ensuring seamless onboarding for partner practices. This position leads patient education and enrollment efforts, communicates the program's value proposition, and delivers high-impact training to physicians, clinical teams, and operations staff. Working onsite at partner practices, this role ensures timely development of patient panels, fosters strong engagement among enrolled patients, and supports practices in adopting program processes, documentation standards, and technology tools. Success in this role requires balancing enrollment goals, executing detailed launch plans, and building trust through persuasive, empathetic, and results-driven communication.
The ideal candidate is passionate about improving access to care for patients with multiple chronic conditions and thrives in a role that combines patient interaction with practice support.
Key Responsibilities
Patient Education, Enrollment, and Engagement:
* Educate and enroll patients by communicating the Upperline Plus value proposition, achieving ≥50% engagement-to-enrollment conversion rate
* Drive weekly enrollment velocity to meet or exceed full panel development in collaboration with partner practices
* Conduct telephonic outreach to engage Upperline Plus patients and coordinate ongoing preventive care
* Identify community resources and assist patients and families in accessing those resources
Partner Practice Onboarding:
* Deliver onboarding for physicians and staff to ensure full understanding and advocacy of the Upperline Plus model
* Guide partner practices through the enrollment process, ensuring accurate documentation, proper use of technology, and compliance with value-based care standards
* Conduct training sessions for clinical and operations teams to align on program expectations, available resources, and milestone timelines
Quality Improvement
* Execute detailed launch plans with precision, escalate risks, and ensure timely completion of milestones
* Contribute to process improvement initiatives to enhance patient enrollment efficiency and effectiveness
* Collaborate with partner practices to identify root causes of issues and develop actionable mitigation plans
Key Competencies
* Persuasive communicator who clearly articulates the Upperline Plus value proposition and builds trust with patients and providers
* Proven closer with a strong track record in consultative sales or enrollment roles
* Operationally excellent team player who meets deadlines, manages details, and escalates issues effectively
* Skilled trainer who instills confidence in physicians and staff during onboarding
* Self-driven and goal-oriented, accountable for accountable for achieving key performance indicators (KPIs)
* Strong presentation, interpersonal, and organizational skills
* Proficient in Microsoft Office and EMR systems
* Comfortable handling sensitive and confidential information in compliance with HIPAA
Minimum Qualifications
* High school diploma or equivalent
* Two (2) years of professional experience
* One (1) year in sales or client-facing roles or patient education, with a strong track record of meeting or exceeding goals
* Comfort with fieldwork and travel up to 75% of the time
Preferred Qualifications
* Experience in healthcare and/or customer service roles
* Experience with older adult or geriatric population, a plus
* Background in new service or practice launches
* Experience launching new programs with the use of technology, i.e. iPads and computer software applications
Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.
Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
Job Type: Full-time
$36k-54k yearly est. 5d ago
Coordinator-Centralized Scheduling
Baptist Memorial Health Care 4.7
Patient service representative job in Huntingdon, TN
Functions under the direction of licensed nursing personnel to coordinate non-clinical tasks, including: transcription of doctor's orders, maintaining the patient chart and utilization of communication devices. Performs other duties as assigned.
Responsibilities
Performs clerical responsibilities.
Maintains the patient chart.
Demonstrates good communication skills.
Facilitates patient/bed flow by utilizing admission, transfer, and discharge activities according to procedure.
Manages supplies and equipment.
Participates in ongoing educational activities.
Completes assigned goals.
Specifications
Experience
Minimum Required
One year experience in business office or related health care field. Previous experience utilizing customer service or public relation skills.
Preferred/Desired
One year experience in business office or related health care field. Previous experience utilizing customer service or public relation skills.
Education
Minimum Required
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Associate degree in business related curriculum or its equivalent.
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Ability to type 20 words per minute on a personal computer accessing the program with a mouse. Computer literacy.
Preferred/Desired
Knowledge of medical terminology preferred
Licensure
Minimum Required
Preferred/Desired
BLS
$30k-36k yearly est. 15d ago
Customer Service Representative - Full Time
XPO Inc. 4.4
Patient service representative job in Humboldt, TN
What you'll need to succeed as a Customer ServiceRepresentative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with Microsoft Office * Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
* Transportation experience
* Excellent verbal and written communication skills
About the Customer ServiceRepresentative job
Pay, benefits and more:
* Pay starts at $20.91
* Full health insurance benefits on day one
* Life and disability insurance
* Earn up to 13 days PTO your first year
* 9 paid company holidays
* 401(k) option with company match
* Education assistance
What you'll do on a typical day:
* Bill shipments according to applicable tariffs and pricing agreements
* Recognize and resolve documentation errors
* Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
* Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
* Process over, short and damaged freight and related documentation for customer resolution
Customer ServiceRepresentatives are required to:
* Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
Nearest Major Market: Jackson
Nearest Secondary Market: Memphis
Job Segment: Customer ServiceRepresentative, Clerical, Data Entry, Customer Service, Administrative
Apply now "
$20.9 hourly 6d ago
Customer Service Representative - State Farm Agent Team Member
Rodney Allen-State Farm Agent
Patient service representative job in Gibson, TN
Job DescriptionBenefits:
License reimbursement
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Rodney Allen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$26k-34k yearly est. 27d ago
Customer Service Representative - State Farm Agent Team Member
Troy Cox-State Farm Agent
Patient service representative job in Gibson, TN
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer ServiceRepresentative - State Farm Agent Team Member with Troy Cox - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$26k-34k yearly est. 26d ago
Insurance Customer Service Representative
Connolly Insurance Group
Patient service representative job in Gibson, TN
Job Description
Join the Connolly Insurance Group, a steadfast and committed force in the insurance industry, stationed right here in the heart of Hixson, Tennessee. As an integral member of our team, your role as an Insurance Customer Servicerepresentative places you at the forefront of customer interactions, where your dedication and enthusiasm will shine. We pride ourselves on delivering first-class service with a positive attitude, ensuring each client feels valued and supported. Your position is not just a job; it's an opportunity to make real connections with our clients while providing them with the necessary insurance solutions they need. Our company operates fully on-site, creating a dynamic and collaborative work environment that fosters professional growth and personal development. If you are passionate about customer care and wish to be part of a welcoming and supportive team, we encourage you to bring your unique talents to Connolly Insurance Group. Let's make a difference together!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Paid Holidays
Home/Life Work Balance
Bonus Opportunities
Business Casual Attire
Licensing Assistance Available
Responsibilities
Client Assistance: Provide exceptional service to clients by answering inquiries and resolving issues related to insurance policies.
Policy Management: Assist clients in understanding their coverage, processing policy changes, and ensuring timely issuance of new policies.
Claims Support: Guide clients through the claims process, offering support and clarity at every step.
Record Maintenance: Accurately document client interactions, ensuring all records are current and aligned with company standards.
Feedback Gathering: Collect client feedback to help improve service strategies and client satisfaction.
Continual Education: Stay informed about industry changes to provide accurate and up-to-date information to clients.
Requirements
License: License Preferred, willing to train. Licensing assistance available.
Education: High school diploma or equivalent required; college degree preferred.
Experience: Previous experience in a customer service role, ideally in an insurance or financial services environment.
Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information in a simple and engaging way.
Customer Service: Demonstrated passion for providing excellent customer service and ability to manage challenging situations with professionalism and empathy.
Problem-Solving: Strong analytical skills and attention to detail, with the ability to quickly understand and resolve customer issues.
Teamwork: Great interpersonal skills and the ability to work well within a team environment.
Technology: Proficiency with office software and experience using CRM systems is a plus.
$26k-34k yearly est. 29d ago
Customer Service Representative - State Farm Agent Team Member
Brett Smalley-State Farm Agent
Patient service representative job in Gibson, TN
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
License reimbursement
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$26k-34k yearly est. 18d ago
Customer Service Representative
QCHI/Lendnation Open Career
Patient service representative job in Savannah, TN
LendNation is looking for an energetic, positive Full Time Customer ServiceRepresentative to join our team!
will work at Store 4623 located at 35 Florence Rd Savannah, TN 38372.
The Customer ServiceRepresentative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
As a Customer ServiceRepresentative you will:
Complete cash transactions for our customers
Initiate customer loans
Contact customers about past due payments
Work rotating shifts and some Saturdays. You will have Sundays off!
As a Customer ServiceRepresentative you will need to bring:
Excellent customer service skills
Cash Handling experience
Ability to operate computers and standard office equipment preferred
Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
Ability to work with minimal supervision
Reliable attendance is an essential requirement of the position
Must be at least 18 years of age
Must have proof of eligibility to legally work in the United States
We offer our Customer ServiceRepresentatives:
Monthly bonus program
Steady hours, Paid Time Off, Paid Holidays
BENEFITS:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
*Benefits available to full time employees. Each benefit available at varying lengths of employment.
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer
Customer ServiceRepresentative
Job Description
We are hiring immediately for a part time PATIENT DINING ASSOCIATE (DIETARY AIDE) position.
Note: online applications accepted only.
Schedule: Part time schedule. Days and hours may vary; PM shifts. More details upon interview.
Requirement: Previous customer service experience is preferred.
Pay Range: $13.00 per hour to $15.00 per hour.
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!
Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012.
Job Summary
Patient Dining Associates work on assigned units in a healthcare facility, and provide services that include helping patients make menu selections, assemble, deliver and pick-up their meal trays. They are part of the caregiving team, responsible for patient safety and satisfaction goals by making sure meals are accurate and delivered at the right time and temperature.
Essential Duties and Responsibilities:
Help patients understand their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Manage tray tickets and assemble meals according to each patient's menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
Complies with regulator agency standards, including federal, state and JCAHO. Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.
Follows facility and department infection control policies and procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Performs other duties assigned.
Qualifications:
Ability to read, write and interpret documents in English.
Basic computer and mathematical skills.
Must be able to occasionally lift or move up to 100 pounds, as well as maneuver and push food delivery carts.
BENEFITS FOR OUR TEAM MEMBERS
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely, click here
or copy/paste the link below for paid time off benefits information.
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Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.
$13-15 hourly 4d ago
Patient Engagement Specialist
Home Medical Products, Inc. 4.2
Patient service representative job in Jackson, TN
Essential Duties and Responsibilities:
Achieve operational, financial, and cultural performance results as defined by the Company
Positively contribute to the overall patient experience, with extensive focuses on the Company's PAP patient usage compliance and accessories replenishment goals:
Usage Compliance
Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement
Replenishment Initiative
Work to achieve Company goals, as well as individual goals established by Manager of Patient Engagement
Patient complaints
Reduce or eliminate patient complaints resulting from CROP processes
Communicate complaints to the Manager of Patient Engagement
Develop an acumen for populating reports in the Company's patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishment
Create a favorable experience for every single patient, retaining patients as long-term and/or repeat customers
Encourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reports
Grow Company patient base through utilization of patient management software reports
Ensure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progress
Utilize existing patient management software to directly contact patients,
such as Resupply calling, to ensure successful outcomes of those call programs.
Obtain strong and measurable consistency in the following categories:
patient equipment utilization
related patient interactions, and patient education
replenishment of accessories to established patients
Build strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes.
Develop and maintain working knowledge of products and services offered by the company,
Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors
Responsible to perform other duties as assigned by management
Qualifications:
High school diploma or equivalent
Customer Service experience required
Relevant healthcare or medical billing experience preferred
May be required to obtain additional training, licenses or certifications, depending on job assignments
Excellent communication skills, both written and oral are also required
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
$21k-27k yearly est. 29d ago
Customer Service Rep (6168) - Huntingdon, TN
Domino's Pizza 4.3
Patient service representative job in Huntingdon, TN
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer servicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
* Operate all equipment.
* Stock ingredients from delivery area to storage, work area, walk-in cooler.
* Prepare product.
* Receive and process telephone orders.
* Take inventory and complete associated paperwork.
* Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
* Ability to comprehend and give correct written instructions.
* Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
* Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
* Must be able to make correct monetary change.
* Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
* Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
* Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
* In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
* Sudden changes in temperature in work area and while outside.
* Fumes from food odors.
* Exposure to cornmeal dust.
* Cramped quarters including walk-in cooler.
* Hot surfaces/tools from oven up to 500 degrees or higher.
* Sharp edges and moving mechanical parts.
SENSING
* Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
* Depth perception.
* Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Qualifications
Additional Information
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4"
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
* Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
* Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
* Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
* Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
* Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
* Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
* To move trays which are placed on dollies.
* A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
* Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
* Forward bending at the waist is necessary at the pizza assembly station.
* Toe room is present, but workers are unable to flex their knees while standing at this station.
* Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
* Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
* Reaching is performed continuously; up, down and forward.
* Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
* Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
* Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
* Eye-hand coordination is essential. Use of hands is continuous during the day.
* Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
* Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
* Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
* Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$20k-27k yearly est. 60d+ ago
Patient Access Associate- PRN
This 4.1
Patient service representative job in Lexington, TN
**This is a PRN position and will require day shifts, night shifts, holidays, weekends, etc., sometimes with little advanced notice, as needed**
The Patient Access Registrar is responsible to complete patient registration activities for all patients presenting for services. Registrars may be assigned to the hospital and/or clinic setting. The registrar is responsible to conduct an effective patient interview to capture and enter demographic and insurance information from the patient to establish the encounter record in the health information system for clinical documentation and billing purposes. The Registrar is responsible to verify insurance eligibility, verify prior authorization status, estimate patient out of pocket liability and collect out of pocket amounts at time of service. The registrar is responsible to capture signatures on consent and other required forms for the visit encounter. This position is customer service driven and the individual must have the ability to effectively promote positive patient and family experience, exhibit empathy and compassion, and demonstrate strong communication skills.
This position represents the Revenue Cycle team by adhering to and upholding service performance stands in providing the highest quality service. They will support their co-workers, engage in positive interactions, and provide helpful assistance in anticipating and responding to the needs of our customers.
This position is an essential position at the facility to ensure efficient operations and patient care. Employees hired into an essential position are expected to report to work for their scheduled shifts regardless of environmental weather and road conditions that may exist
Duties and Responsibilities:
Maintains a professional image and demonstrates service excellence with every encounter.
Accurately collects and enters patient demographic and insurance information into the organization's health information system for each patient presenting to the hospital or clinic for outpatient or emergency medical care.
Requests patient photo ID and insurance cards at time of service and scans to the encounter record in the health information system.
Verifies insurance eligibility for defined date of services.
Ensures prior authorization for services as required by the payer is accurately documented in the patient record for billing purposes.
Validates medical necessity and obtains signatures on ABN form for Medicare patients as appropriate based on service provision.
Estimates patient out of pocket liability amount and collects patient financial obligations at time of service.
Schedules appointments for patientservices in the hospital information system.
Conducts bedside registration in the emergency department post medical screening exam and stabilizing treatment in adherence to EMTALA regulations.
Provides patients with information about the organization's financial assistance program and refers to the financial counselor as indicated.
Support co-workers and engage in positive interactions.
Communicate professionally and timely with internal and external customers.
Demonstrate friendliness by smiling and making eye contact when greeting all customers.
Provide helpful assistance in anticipating and responding to the needs of our customers.
Collaborate with customers in planning and decision-making for optima solutions.
Demonstrate the ability to stay calm under pressure and deal effectively with difficult situations.
Must be able to pass drug screens, both pre-employment and throughout duration of employment.
Knowledge, Skills, and Abilities:
Good oral and written communication skills.
Demonstrates age specific competency.
Demonstrates understanding of Medicare and third-party payer coordination of benefits policies and procedures related to the admission and registration function.
Demonstrates cash management skills.
Ability to interact professionally, courteously, and efficiently with the public, coworkers, and payor contacts.
Demonstrates good judgmental and the ability to make decisions effectively.
Ability to interact with patients calmly and treat them with dignity and respect, even in stressful conditions.
Ability to perform registration routines in the hospital's health information system accurately and timely.
Knowledge of HIPAA regulations and demonstrates the ability to keep protected health information confidential.
Good time management and organizational skills.
Proficient in Microsoft Office applications.
Knowledge of medical terminology.
Knowledge of revenue cycle policies and procedures.
Knowledge of payer contracts.
Knowledge of health insurance payors.
Work Experience, Education, and Certifications:
High School graduate or equivalent.
Experience in an acute care hospital, medical office, or clinic environment preferred.
Physical Requirements / Demands:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds.
Statement of Non-Inclusivity:
This has been designed to describe the general nature and level of work being performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, skills, responsibilities, and qualifications which may be required of or given to any employee assigned to the position. The skills, duties, requirements, and responsibilities outlined in this may be changed or added to when deemed appropriate and necessary by the company or the person who is designated to be managerially responsible for this position. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind. Employment with the company is an at-will relationship.
$25k-35k yearly est. Auto-Apply 60d+ ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Jackson, TN?
The average patient service representative in Jackson, TN earns between $26,000 and $36,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Jackson, TN