Patient service representative jobs in Lafayette, LA - 239 jobs
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Customer Service Representative
Viemed Careers 3.8
Patient service representative job in Lafayette, LA
Customer Service:
Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect.
Consistently demonstrates courtesy to all clients and co-workers on the job.
Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of “hold”.
Maintains strict confidentiality of the patient and client information.
Demonstrates competence and knowledge in all work-related activities.
Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
Displays ability to listen attentively and an eagerness to learn new skills.
Willingly seek additional work when assigned tasks are completed.
Job Responsibilities:
Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries.
Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
Verifies charge accuracy (types of sale, and pricing).
Performs other duties as assigned by Management.
Performance Expectations: The Customer ServiceRepresentative: Synapse Employee (entry level) will be responsible for the competent and efficient performance of his/her assigned duties. He/she will always behave in a manner conducive to a positive working environment. When assignments are completed, he/she will willingly seek additional tasks.
Education and Experience Requirements: Minimum of high school diploma or equivalent. Requires competency in processing sleep therapy equipment orders and general DME knowledge.
Skills: Must possess a high level of skill in working with computers and various software programs. Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. Must exhibit strong problem-solving skills, verbal and written communication skills.
Mental Applications: Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
Accuracy: Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
Dexterity: Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time.
Computer Skills: Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
IT Equipment: Desktop Computer, Monitor, Desk Phone, Desktop Printer
Software Programs: Microsoft Office, Bonafide, Synapse, Five9, Nextiva, Zoho Sign, UKG
Training Required: Corporate, Customer Service, Bonafide, Company Specific Software
This does not imply, nor does it create, any type of employment contract between the employee and employer. Rather, this is a general summary of common tasks, duties and responsibilities that comprise the means of accomplishing this job's purpose and objectives. All employees of the company are employed at will, are expected to be able to change productivity, and to handle other tasks or perform job duties as assigned by management. This job description may be updated at any time at the sole discretion of the company.
$27k-33k yearly est. 60d+ ago
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Dental Patient Access Registrar
SWLA Center for Health Services 3.7
Patient service representative job in Lafayette, LA
JOB TITLE: Dental Patient Access Registrar
DEPARTMENT: Dental Front Desk
SUPERVISED BY: Site Operations Manager
The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position.
EDUCATION, TRAINING AND EXPERIENCE:
High school graduate required.
Certification as Medical Office Assistant and/or Medical Assistant.
Previous experience in a medical or dental office setting required.
Must understand Medicare/Medicaid and insurance plans
Must understand insurance verification, insurance eligibility and insurance payers.
Confident positive manner and appearance
Strong customer service experience
Must maintain a professional attitude under pressure
Employ correct grammatical English and write legibly in order to complete appropriate paper work
JOB RESPONSIBILITIES:
Greet patients and visitors in a professional and welcoming manner.
Pay attention to detail in regards to all aspects of job requirements.
Enter/verify patient demographics correctly in system.
Ensure that patients are arrived in a timely manner.
Enter/verify all patient insurance information correctly in system.
Display understanding of the process of triage/walk-ins and same day appointments.
Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
Ensure that all Sliding Fee Scale patients are properly screened.
Ensure to collect all co-pays, self-pay charges at the time of visit.
Attend to all patients that are waiting in the lobby.
Assist patients with checking in on patient kiosk.
Assist patients with signing in on patient portal.
Review daily payment posting for accuracy.
Keeping cash drawer locked and accurate at all times.
Participates in educational activities and attends designated staff meetings.
Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
Answers telephone calls in a pleasant and helpful manner.
Understand and follow all oral and written instructions.
Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given.
Keep area neat, clean, and organized.
Ensure that all patient documents are scanned in same day.
Other duties as assigned.
BENEFITS:
We offer competitive pay and our benefits package includes:
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
401k Matching
Paid Time Off
Paid Sick Leave
Paid Holidays
Employee Assistance Program
SCHEDULE:
All staff follows our clinic operational hours.
Monday: 8:00 am to 5:30 pm
Tuesday 8:00 am to 5:30 pm
Wednesday 8:00 am to 5:30 pm
Thursday 8:00 am to 5:30 pm
Friday 8:00 am to 2:00 pm
Saturday Closed
Sunday Closed
$23k-28k yearly est. 5d ago
Customer Service Representative Fueler/Washer
Dev 4.2
Patient service representative job in Lafayette, LA
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description
2744 NE Evangeline Trwy, Lafayette, LA 70507
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer ServiceRepresentative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer ServiceRepresentative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Shift Differentials:
Second shift start times after 11am are eligible for $2.00 per hour shift differential
Third shift start time after 9pm are eligible for $3.00 per hour shift differential
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
We take pride in offering a competitive wage and great benefits.
This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.
Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 2744 NE Evangeline Thrwy
Primary Location: US-LA-Lafayette
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2329852
$23k-31k yearly est. 60d+ ago
Patient Engagement Representative (Plaquemine)
Caresouth 3.4
Patient service representative job in Plaquemine, LA
Job Description
Join CareSouth as a Full-Time Patient Engagement Representative in Plaquemine, LA, where your medical receptionist experience can truly shine. This onsite role offers a dynamic environment where your skills in customer service and patient interaction will play a pivotal part in our mission to provide exceptional healthcare. With a starting pay of $13.60, determined by your experience, you will be rewarded for your contributions to our energetic and professional team.
Embrace the opportunity to work within a relaxed yet high-performance culture that values problem-solving and innovation in patient care. Your empathetic nature will be essential in fostering meaningful relationships with our patients. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Paid Time Off. Step into a role where your passion for healthcare and commitment to excellence can make a real impact.
Make a difference as a Patient Engagement Representative (Plaquemine)
As a Patient Engagement Representative at CareSouth, you will play a crucial role in delivering exceptional service to our patients. You will be responsible for providing high-quality, efficient, and effective interactions that ensure the accuracy and completeness of patient information. Your focus on compassionate care will allow you to engage with patients warmly, fostering a positive and professional atmosphere. By actively listening and empathizing with their needs, you will create an environment where patients feel valued and supported.
Your commitment to excellence will be instrumental in maintaining the integrity of our clinic's processes and enhancing the overall patient experience at CareSouth.
What you need to be successful
To thrive as a Patient Engagement Representative at CareSouth, several key skills are essential. Strong communication abilities are crucial for effectively conveying information and fostering trust with patients. A keen attention to detail is necessary to ensure the accuracy and completeness of patient records, as this directly impacts care. Empathy and a compassionate demeanor will help you connect with patients on a personal level, enhancing their overall experience. Additionally, problem-solving skills are vital for addressing patient concerns and finding solutions in a fast-paced environment.
Adaptability and a proactive attitude will empower you to stay engaged and responsive to dynamic situations. Ultimately, a dedication to delivering high-quality service will drive success in this pivotal role.
Make your move
We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
$13.6 hourly 7d ago
Customer Service Representative - State Farm Agent Team Member
Carson Baranik-State Farm Agent
Patient service representative job in Broussard, LA
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Ability to work in a team environment
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$24k-32k yearly est. 13d ago
Patient Service Representative
Regional Medical Laboratory 4.2
Patient service representative job in Lafayette, LA
Looking to elevate your career? Join us!
Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:00am- 4:00pm & Fridays, 7:00am-2:00pm
Occasional Coverage: Youngsville
The PatientServiceRepresentative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the PatientServiceRepresentative impacts the profitability of the organization.
Department Highlights:
Patient-Focused Team
Cohesive and Friendly Environment
Supportive and Encouraging Atmosphere
Here is what you will need:
High School diploma;
Two years of healthcare registration or customer service experience preferred
Basic knowledge of cash handling;
Basic knowledge of medical terminology, preferred;
Ability to read, write, and comprehend simple instructions and short correspondence;
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
Experience using Microsoft Office Suite: knowledge of RIS software preferred
A Day in the Life of a PatientServiceRepresentative:
Provide services and support for the following areas:
Understands, promotes and demonstrates the Solis Way
Greet patients in a professional and friendly manner;
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
Responsible for collecting patient payments which can include explaining benefits given from
insurance verification when necessary;
Prepare paperwork for future appointments incorporating additional paperwork needed for
specific exams or payors as necessary;
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
requests;
Schedule and reschedule patients as necessary;
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
Participate in front office training to stay abreast of front office policy and procedures
Why Solis Mammography?
A Great Place to Work for the fourth year in a row!
Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
$28k-34k yearly est. 3d ago
Patient Service Representative
Zoll Lifevest
Patient service representative job in Lafayette, LA
PatientServiceRepresentative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a PatientServiceRepresentative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PatientServiceRepresentative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
$27k-34k yearly est. Auto-Apply 11d ago
Scheduler, Oncology Clinic
Fmolhs Career Portal
Patient service representative job in Lafayette, LA
Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.
High School diploma
Medical and scheduling experience preferred
TECHNICAL TASKS
Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
CRITICAL THINKING
Completes all duties scheduled during the workday without interference to the quality of work
Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
Regularly accepts additional works during slow periods; asks team leader, Supervisor or Director what needs to be done
Continually strives to make use of time during the day through careful coordination of daily tasks
Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
Reports any problems with the normal workflow to the Team Leader, Supervisor or Director.
Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
Assists other schedulers by sharing information on new procedures
Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course action
Always keeps all information regarding patients registration confidential
Continually strives to learn an help develop new programs and systems
Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings)
Knowledgeable in the admissions process to pre register patients as needed
INTERPERSONAL RELATIONS
Handles scheduling duties while always remaining open to any other assistance customers may need.
Demonstrates excellent telephone skills when handling phone calls, always remaining professional and courteous
Consistently demonstrates sensitivity to the needs of callers and customers
Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions where clarification is needed
Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment, using humanistic attitude of compassion, understanding, respect and dignity
Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
Assists other employees or areas of department when own assigned work is completed to assure efficiency, maintaining the shortest possible turnaround time
Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work, productivity, or the attitude of other workers
Establishes a good rapport and cooperative working relationships with members of the Admission Department, nursing, physicians, and physicians office personnel, and other hospital staff
Other duties as assigned
Consistently performs 12 organizational Service Standards focused on Values, Service, and Quality.
$30k-53k yearly est. Auto-Apply 14d ago
Scheduler, Oncology Clinic
Fmolhs
Patient service representative job in Lafayette, LA
Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.
High School diploma
Medical and scheduling experience preferred
TECHNICAL TASKS
Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
CRITICAL THINKING
Completes all duties scheduled during the workday without interference to the quality of work
Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
Regularly accepts additional works during slow periods; asks team leader, Supervisor or Director what needs to be done
Continually strives to make use of time during the day through careful coordination of daily tasks
Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
Reports any problems with the normal workflow to the Team Leader, Supervisor or Director.
Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
Assists other schedulers by sharing information on new procedures
Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course action
Always keeps all information regarding patients registration confidential
Continually strives to learn an help develop new programs and systems
Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings)
Knowledgeable in the admissions process to pre register patients as needed
INTERPERSONAL RELATIONS
Handles scheduling duties while always remaining open to any other assistance customers may need.
Demonstrates excellent telephone skills when handling phone calls, always remaining professional and courteous
Consistently demonstrates sensitivity to the needs of callers and customers
Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions where clarification is needed
Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment, using humanistic attitude of compassion, understanding, respect and dignity
Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
Assists other employees or areas of department when own assigned work is completed to assure efficiency, maintaining the shortest possible turnaround time
Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work, productivity, or the attitude of other workers
Establishes a good rapport and cooperative working relationships with members of the Admission Department, nursing, physicians, and physicians office personnel, and other hospital staff
Other duties as assigned
Consistently performs 12 organizational Service Standards focused on Values, Service, and Quality.
$30k-53k yearly est. Auto-Apply 14d ago
Recovery Center Customer Service Representative - Youngsville, LA
1St. Franklin Financial 4.4
Patient service representative job in Youngsville, LA
Join the 1st Franklin team in our Recovery Center location. Salary: $14.00 - $15.75 We are looking for an individual who is open-minded and focused with a team player mentality. This position works closely with Branch Operations and the court system utilizing professionalism, patience, curiosity, a results-orientation, to perform responsibilities. Principal Accountabilities and Key Activities
Process and file suits in various state courts
Prepares and processes documents for filing legal action through the court system
Conducts follow-up communication with court system on progress of action filed
Resolve issues with court system for documents improperly filed
Obtains contact information for us in collections and recovery efforts
Performs a wide variety of clerical duties
Education, Qualifications and Experience
High School Diploma or equivalent
Serving our customers by working onsite at the Recovery Centers location(s) is an essential function of this job (working from home is not permitted under any circumstances)
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
1
st
Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
$14-15.8 hourly 3d ago
Patient Access Representative, Urgent Care Broussard Clinic
FMOL Health System 3.6
Patient service representative job in Broussard, LA
Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.
* Customer Service/Patient Flow
* Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
* Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
* Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
* Facilitates the patient's access to information including but not limited to MyChart access.
* Accurately updates patient's records as needed.
* Accurately enters and updates charges as necessary.
* Clinic Operations
* Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
* Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
* Meets site collection goals.
* Performance Excellence
* Actively supports the organizations performance excellence initiatives.
* Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
* Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
* Provides quality training and orientation for other Team Members when assigned.
* Other Duties as Assigned
* Performs other duties as assigned or requested.
Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.
Education - High School or equivalent
Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
$23k-29k yearly est. 33d ago
Patient Access Representative, Urgent Care Broussard Clinic
Franciscan Missionaries of Our Lady University 4.0
Patient service representative job in Broussard, LA
Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.
Responsibilities
* Customer Service/Patient Flow
* Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
* Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
* Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
* Facilitates the patient's access to information including but not limited to MyChart access.
* Accurately updates patient's records as needed.
* Accurately enters and updates charges as necessary.
* Clinic Operations
* Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
* Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
* Meets site collection goals.
* Performance Excellence
* Actively supports the organizations performance excellence initiatives.
* Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
* Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
* Provides quality training and orientation for other Team Members when assigned.
* Other Duties as Assigned
* Performs other duties as assigned or requested.
Qualifications
Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.
Education - High School or equivalent
Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
$24k-28k yearly est. 60d+ ago
Front Desk Coordinator - Lafayette, LA
The Joint 4.4
Patient service representative job in Lafayette, LA
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Full time: Monday - Friday 8:30a - 6p and Saturdays 8:30 - 3p
$14 per hour
BONUS Potential
What we are looking for in YOU and YOUR skillset!
* Driven to climb the company ladder!
* Possess a winning attitude!
* Have a high school diploma or equivalent (GED).
* Complete transactions using point of sale software and ensure all patient accounts are current and accurate
* Have strong phone and computer skills.
* Have at least one year of previous Sales Experience.
* Participate in marketing/sales opportunities to help attract new patients into our clinics
* Be able to prioritize and perform multiple tasks.
* Educate Patients on wellness offerings and services
* Share personal Chiropractic experience and stories
* Work cohesively with others in a fun and fast-paced environment.
* Have a strong customer service orientation and be able to communicate effectively with members and patients.
* Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
* Providing excellent services to members and patients.
* The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
* Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
* Answering phone calls.
* Re-engaging inactive members.
* Staying updated on membership options, packages and promotions.
* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
* Maintain the cleanliness of the clinic and organization of workspace
* Confident in presenting and selling memberships and visit packages
* Keeping management apprised of member concerns and following manager's policies, procedures and direction.
* Willingness to learn and grow
* Accepting constructive criticism in a positive manner and using it as a learning tool.
* Office management or marketing experience a plus!
* Able to stand and/or sit for long periods of time
* Able to lift up to 50 pounds
* Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit
$14 hourly 30d ago
Customer Service Rep(05263) - 3241 Ambassador Caffery Pwky
Domino's Franchise
Patient service representative job in Lafayette, LA
🍂 Leaves Are Falling, Opportunities Are Calling-Join Our Team Today! 🍕
RPM Pizza has been one of the largest Domino's franchises in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. While SAFELY being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. From creating smiles to being number #1 we want you to come join the fun!
Job Description
As an RPM Customer ServiceRepresentative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience for Customers. You are the face of Domino's.
WHAT DO CSRs DO?
· Provide a fun, happy, and exciting environment for our Customers while taking orders.
· Uphold and represent a rock-solid brand image.
· Ensure our stores are kept clean and sanitized for our Team and Customers.
· Get into the action and make perfect product all the time. · Learn organizational and inventory skills.
· Provide amazing Customer service.
· Execute time management skills and the ability to multi-task in a competitive work environment.
· Help be part of the pizza industry that is leading in technology by using the most advanced equipment.
· Demonstrate your own style while working in a diverse work environment.
· The ability to take ownership in resolving problems.
· Operate all equipment inside the store.
WHAT'S IN IT FOR YOU?
· Join a winning Team who is the best pizza company in the world & in every neighborhood!
· Complete all RPM world class training programs to ensure you are set up for success in your role.
· Work flexible fun hours and enjoy great product discounts.
· Opportunity to continue your development through RPM Pizza College.
· This is the first step for many to owning your own Dominos store.
· Learn team building and problem-solving and develop your skills for the future.
· Opportunity to give back to the community through partnerships and donations.
· Variable hourly (meaning hours vary by week) position with competitive pay.
· Medical, dental, vision insurance available if CSR averages 30 or more hours per week during a designated 9 month measurement period.
· 401K program available.
Qualifications
· You must be 16 years of age or older (with a work permit in some areas) and possess a willingness to learn.
· Strong communication and basic math skills to count change.
· Be outgoing, have a positive, upbeat attitude with strong communication and verbal skills.
· Ability to stand, walk, sit, carry, use machines, and lift up to 25 pounds.
· Apply on jobs.dominos.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 60d+ ago
Customer Service / Sales Representative
RNR Tire Express and Custom Wheels
Patient service representative job in Lafayette, LA
Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$24k-32k yearly est. 60d+ ago
Customer Service Representative - Lafayette, LA
Kedia Corporation
Patient service representative job in Lafayette, LA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$24k-32k yearly est. 14h ago
Customer Service Representative
Planet Fitness-PF Baseline Fitness
Patient service representative job in Lafayette, LA
Job DescriptionJob Title: Customer ServiceRepresentative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$24k-32k yearly est. 17d ago
Customer Service Representative - State Farm Agent Team Member
Brad Saloom-State Farm Agent
Patient service representative job in Lafayette, LA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Free food & snacks
Opportunity for advancement
Training & development
ROLE DESCRIPTION: As a Customer ServiceRepresentative with Brad Saloom State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 19d ago
Insurance Customer Service Representative/Agent
Liggio Insurance Agency
Patient service representative job in Lafayette, LA
Job Description
Join the Liggio Insurance Agency, a well-established agency proud of its strong presence in Lafayette, Louisiana. As an Insurance Customer ServiceRepresentative, you will be an integral part of our team, providing exceptional support to our valued clients. Stationed in the heart of Lafayette, your role will focus on fostering positive interactions that enhance customer satisfaction and deepen relationships. We are seeking a dedicated individual committed to delivering unparalleled service with a positive and inviting approach. At Liggio Insurance, your efforts will be recognized, and you'll have the opportunity to grow within a supportive environment that champions professional development. If you're passionate about customer service and eager to make a significant impact, consider joining our dynamic team as we continue to provide stellar service and care to our community. Apply today and become a pivotal part of the Liggio Insurance family.
Benefits
Annual Base Salary Based on Experience
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Retirement Plan
Hands on Training
Health Insurance
Paid Time Off (PTO)
Responsibilities
Client Support: Provide exceptional customer service to existing and potential clients, addressing inquiries, resolving issues, and guiding clients through the claims process if needed.
Policy Assistance: Assist clients in understanding their policies, including coverage options, exclusions, and renewal processes.
Claims Management: Facilitate the initial claims handling process by collecting required information and guiding clients through the necessary steps.
Record Maintenance: Accurately maintain client records and update information as required, ensuring confidentiality and compliance with company guidelines.
Communication: Clearly and positively communicate with clients and insurance carriers, ensuring all interactions contribute to an exceptional customer experience.
Problem-solving: Quickly identify and resolve client concerns, demonstrating a proactive and empathetic approach to service delivery.
Requirements
Education: High school diploma or equivalent required; some college coursework in business or related fields is preferred.
Experience: Preferably, 1-2 years of customer service experience, ideally within the insurance sector.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain insurance policies and products clearly and concisely.
Customer-Focused Attitude: Proven ability to provide outstanding customer service, focusing on ensuring customer satisfaction and retention.
Problem-Solving Skills: Ability to assess issues quickly and provide effective solutions while maintaining a positive demeanor.
Technical Proficiency: Familiarity with insurance management software and basic computer skills, including MS Office Suite.
Multitasking: Strong ability to handle multiple tasks simultaneously in a high-paced environment.
Team Player: Ability to work collaboratively within a team to achieve company goals and improve customer satisfaction.
Professional Demeanor: Maintain a professional appearance and attitude while representing Liggio Insurance Agency.
Property and Casualty License preferred but can be obtained during on the job training.
$24k-32k yearly est. 27d ago
Customer Service Representative
Sleep Management, LLC
Patient service representative job in Lafayette, LA
Customer Service:
Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect.
Consistently demonstrates courtesy to all clients and co-workers on the job.
Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of “hold”.
Maintains strict confidentiality of the patient and client information.
Demonstrates competence and knowledge in all work-related activities.
Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
Displays ability to listen attentively and an eagerness to learn new skills.
Willingly seek additional work when assigned tasks are completed.
Job Responsibilities:
Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries.
Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
Verifies charge accuracy (types of sale, and pricing).
Performs other duties as assigned by Management.
Performance Expectations: The Customer ServiceRepresentative: Synapse Employee (entry level) will be responsible for the competent and efficient performance of his/her assigned duties. He/she will always behave in a manner conducive to a positive working environment. When assignments are completed, he/she will willingly seek additional tasks.
Education and Experience Requirements: Minimum of high school diploma or equivalent. Requires competency in processing sleep therapy equipment orders and general DME knowledge.
Skills: Must possess a high level of skill in working with computers and various software programs. Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. Must exhibit strong problem-solving skills, verbal and written communication skills.
Mental Applications: Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
Accuracy: Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
Dexterity: Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time.
Computer Skills: Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
IT Equipment: Desktop Computer, Monitor, Desk Phone, Desktop Printer
Software Programs: Microsoft Office, Bonafide, Synapse, Five9, Nextiva, Zoho Sign, UKG
Training Required: Corporate, Customer Service, Bonafide, Company Specific Software
This does not imply, nor does it create, any type of employment contract between the employee and employer. Rather, this is a general summary of common tasks, duties and responsibilities that comprise the means of accomplishing this job's purpose and objectives. All employees of the company are employed at will, are expected to be able to change productivity, and to handle other tasks or perform job duties as assigned by management. This job description may be updated at any time at the sole discretion of the company.
$24k-32k yearly est. 25d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Lafayette, LA?
The average patient service representative in Lafayette, LA earns between $25,000 and $37,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Lafayette, LA
$30,000
What are the biggest employers of Patient Service Representatives in Lafayette, LA?
The biggest employers of Patient Service Representatives in Lafayette, LA are: