Customer Service Representative - E Prescribe - Sleep Therapy
Patient service representative job in Lafayette, LA
Essential Duties and Responsibilities: * Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect. * Consistently demonstrates courtesy to all clients and co-workers on the job. * Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of "hold".
* Maintains strict confidentiality of the patient and client information.
* Demonstrates competence and knowledge in all work-related activities.
* Always act professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
* Displays ability to listen attentively and an eagerness to learn new skills.
* Willingly seek additional work when assigned tasks are completed.
* Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
* Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
* Enter patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
* Performs Insurance Verification and/or Pre-Authorization activities prior to deliveries.
* Inform patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
* Verifies charge accuracy (types of sale, and pricing).
* Performs other duties as assigned by Management.
Minimum Qualifications:
* Minimum of high school diploma or equivalent.
* Requires competency in processing sleep therapy equipment orders and general DME knowledge.
Preferred Knowledge, Skills and Abilities:
* Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors.
* Must exhibit strong problem-solving skills, verbal and written communication skills, speaking to patients and physicians' offices frequently.
* Must be able to plan and organize work for effectiveness and efficiency.
* Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
* Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
* Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Dental Scheduler
Patient service representative job in Lafayette, LA
The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice
Qualifications:
High school graduate required.
Certification as Dental Assistant a plus.
Previous experience in a medical or dental office setting preferred.
Must understand basic Medicare/Medicaid and insurance plans.
Must understand insurance verification, insurance eligibility and insurance payers.
Confident positive manner and appearance.
Strong customer service experience.
Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite
Attention to detail and accuracy in managing patient records and schedules
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
Employ correct grammatical English and write legibly in order to complete appropriate paperwork.
ESSENTIAL JOB FUNCTIONS
1. Schedules and confirms patient appointments via phone, email, and in-person
2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times
3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots
4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies
5. Provides patients with pre-appointment instructions and post-appointment follow-up information
6. Sends appointment reminders and follow-up messages to patients via phone, email, or text
7. Pays attention to detail in regards to all aspects of job requirements.
8. Maintains accurate and up-to-date patient records in the dental practice management software
9. Verifies patient insurance information and ensures that necessary documentation is completed
4. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments.
10. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
11. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
12. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources
13. Communicates any scheduling changes or issues to the dental team promptly
14. Assists with the coordination of treatment plans and referrals to specialists as needed
15. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience
16. Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary
Customer Service Representative Fueler/Washer
Patient service representative job in Lafayette, LA
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description
2744 NE Evangeline Trwy, Lafayette, LA 70507
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Shift Differentials:
Second shift start times after 11am are eligible for $2.00 per hour shift differential
Third shift start time after 9pm are eligible for $3.00 per hour shift differential
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
We take pride in offering a competitive wage and great benefits.
This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.
Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 2744 NE Evangeline Thrwy
Primary Location: US-LA-Lafayette
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2329852
Patient Engagement Representative
Patient service representative job in Plaquemine, LA
Join CareSouth as a Full-Time Patient Engagement Representative and be the welcoming face that guides our patients through their healthcare journey! Located in Plaquemine, this onsite position allows you to engage directly with individuals seeking assistance, making a significant impact in their lives while showcasing your problem-solving skills. You'll thrive in a relaxed, yet high-performance environment that values empathy and innovation. At a competitive pay rate of $13.60 per hour, you'll find fulfillment in helping others in a professional setting surrounded by a forward-thinking team. If you're an office professional eager to contribute to a safe and supportive medical clinic atmosphere, this is the perfect opportunity for you.
You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, and Paid Time Off. Take the first step in your rewarding career today by applying!
What does a Patient Engagement Representative do?
As a Patient Engagement Representative at CareSouth, you will play a vital role in delivering high-quality, efficient service to our patients. Your commitment to accuracy and completeness in inputting patient information will directly impact the care we provide. This position requires you to engage customers with compassion and empathy, ensuring that every interaction is characterized by a warm smile and attentive service.
By actively working to create and maintain a professional and positive patient experience, you will not only enhance patient satisfaction but also foster trust and rapport within our clinic. Join us in making a difference in the lives of those we serve!
Does this sound like you?
To excel as a Patient Engagement Representative at CareSouth, you must possess a unique blend of skills that ensure seamless interactions with patients. Strong computer skills are essential for efficiently managing patient information and utilizing healthcare software. Excellent verbal and written communication skills will enable you to convey vital information with clarity and compassion. A friendly and welcoming demeanor is crucial, as you will be the first point of contact for our patients. Additionally, exceptional interpersonal communication skills will help you build rapport and trust.
The ability to effectively resolve conflicts with empathy and professionalism will ensure a positive experience for all patients. These skills will empower you to thrive in a high-performance environment dedicated to innovative healthcare solutions.
Knowledge and skills required for the position are:
Must have strong computer skills.
Excellent verbal and written communication skills.
Be friendly, welcoming and compassionate.
Exceptional interpersonal communication skills
Must be able to effectively resolve conflicts
Get started with our team!
If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!
Patient Service Representative
Patient service representative job in Lafayette, LA
Looking to elevate your career? Join us!
Work Hours: Full-Time, 40 hours weekly, Monday-Friday
Department Highlights:
Strong team collaboration
Compassion and empathy to our patients and the team
Join an innovative team working toward making healthcare more accessible, integrated, and reliable
Here is what you will need:
High School diploma;
Two years of healthcare registration or customer service experience preferred
Basic knowledge of cash handling;
Basic knowledge of medical terminology, preferred;
Ability to read, write, and comprehend simple instructions and short correspondence;
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
Experience using Microsoft Office Suite: knowledge of RIS software preferred
A Day in the Life of a Patient Service Representative:
Provide services and support for the following areas:
Understands, promotes and demonstrates the Solis Way
Greet patients in a professional and friendly manner;
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
Responsible for collecting patient payments which can include explaining benefits given from
insurance verification when necessary;
Prepare paperwork for future appointments incorporating additional paperwork needed for
specific exams or payors as necessary;
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
requests;
Schedule and reschedule patients as necessary;
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
Participate in front office training to stay abreast of front office policy and procedures
Why Solis Mammography?
A Great Place to Work for the fourth year in a row!
Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
Recovery Center Customer Service Representative - Youngsville, LA
Patient service representative job in Youngsville, LA
Join the 1st Franklin team in our Recovery Center location. Salary: $14.00 - $15.75 We are looking for an individual who is open-minded and focused with a team player mentality. This position works closely with Branch Operations and the court system utilizing professionalism, patience, curiosity, a results-orientation, to perform responsibilities. Principal Accountabilities and Key Activities
Process and file suits in various state courts
Prepares and processes documents for filing legal action through the court system
Conducts follow-up communication with court system on progress of action filed
Resolve issues with court system for documents improperly filed
Obtains contact information for us in collections and recovery efforts
Performs a wide variety of clerical duties
Education, Qualifications and Experience
High School Diploma or equivalent
Serving our customers by working onsite at the Recovery Centers location(s) is an essential function of this job (working from home is not permitted under any circumstances)
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
1
st
Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
Patient Access Representative, Urgent Care Broussard Clinic
Patient service representative job in Broussard, LA
Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.
Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.
Education - High School or equivalent
Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
Customer Service/Patient Flow
Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
Facilitates the patient's access to information including but not limited to MyChart access.
Accurately updates patient's records as needed.
Accurately enters and updates charges as necessary.
Clinic Operations
Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
Meets site collection goals.
Performance Excellence
Actively supports the organizations performance excellence initiatives.
Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
Provides quality training and orientation for other Team Members when assigned.
Other Duties as Assigned
Performs other duties as assigned or requested.
Auto-ApplyPatient Access Representative, Urgent Care Broussard Clinic
Patient service representative job in Broussard, LA
Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.
Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.
Education - High School or equivalent
Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
Customer Service/Patient Flow
Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
Facilitates the patient's access to information including but not limited to MyChart access.
Accurately updates patient's records as needed.
Accurately enters and updates charges as necessary.
Clinic Operations
Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
Meets site collection goals.
Performance Excellence
Actively supports the organizations performance excellence initiatives.
Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
Provides quality training and orientation for other Team Members when assigned.
Other Duties as Assigned
Performs other duties as assigned or requested.
Auto-ApplyPatient Access Representative, Urgent Care Broussard Clinic
Patient service representative job in Broussard, LA
Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.
Responsibilities
* Customer Service/Patient Flow
* Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
* Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
* Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
* Facilitates the patient's access to information including but not limited to MyChart access.
* Accurately updates patient's records as needed.
* Accurately enters and updates charges as necessary.
* Clinic Operations
* Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
* Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
* Meets site collection goals.
* Performance Excellence
* Actively supports the organizations performance excellence initiatives.
* Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
* Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
* Provides quality training and orientation for other Team Members when assigned.
* Other Duties as Assigned
* Performs other duties as assigned or requested.
Qualifications
Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.
Education - High School or equivalent
Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
Patient Access Representative
Patient service representative job in Lafayette, LA
The Patient Access Representative serves as the first point of contact for patients, visitors, and healthcare providers. This role involves a combination of administrative duties, customer service, and clerical support to ensure a smooth and efficient flow of operations at the front desk. The Patient Access Representative plays a crucial role in managing patient check-in and check-out, verifying insurance information, answering inquiries, and maintaining a welcoming and professional environment for all visitors to the surgery center.
ESSENTIAL FUNCTIONS:
Patient Check-In and Check-Out:
Patient Reception: Greet patients and visitors in a friendly and professional manner as they arrive at the surgery center.
Check-In Procedures: Verify patient information, confirm appointments, and collect required documents such as insurance cards, identification, and consent forms
Ensure Smooth Patient Flow: Manage patient flow and ensure that patients are promptly checked in and escorted to waiting areas or exam rooms.
Insurance Verification and Documentation:
Verify Insurance Coverage: Collect and verify patient insurance information, ensuring coverage and ensuring prior authorization is obtained when needed.
Documentation Management: Ensure that all necessary paperwork, including insurance details, medical history, and consent forms, are completed and entered into the system accurately.
Billing Support: Assist with billing inquiries and provide patients with information about co-pays, deductibles, and other financial responsibilities.
Patient Communication and Customer Service:
Answering Calls: Answer incoming calls in a timely, professional manner, addressing patient inquiries or directing them to the appropriate department.
Provide Information: Offer general information to patients about services, preparation instructions for surgery, and general ASC policies.
Resolve Issues: Handle patient inquiries and concerns with professionalism and empathy, directing them to appropriate personnel for further assistance if necessary.
Coordination: Work with medical and administrative staff to ensure patients receive the information and support they need.
Administrative Duties:
Data Entry: Enter patient information and appointment details into the electronic health record (EHR) system.
Manage Front Desk Supplies: Ensure the front desk area is stocked with necessary forms, brochures, and supplies.
Maintaining a Professional Environment:
Patient Confidentiality: Maintain patient privacy and confidentiality in accordance with HIPAA regulations.
Facility Cleanliness: Ensure the front desk area is clean, organized, and presentable at all times.
Supportive Atmosphere: Maintain a calm, welcoming, and supportive atmosphere for patients, families, and visitors.
Work with Medical Staff: Collaborate with nurses, physicians, and surgical teams to ensure smooth patient transitions between departments (e.g., from waiting to surgery).
Assist with Clerical Tasks: Provide general clerical support to administrative and medical teams, as required, to ensure the overall efficiency of the ASC.
Working Conditions
Full-time position: Monday - Friday
The role is primarily based at the front desk area of the surgery center, involving regular interaction with patients, visitors, and staff.
Interaction with medical professionals, insurance companies, and external providers.
Occasional exposure to medical terminology and healthcare-related processes.
Benefits
Competitive salary and benefits package.
Opportunities for professional development and continuing education.
A supportive work environment focused on patient care and staff wellbeing.
Requirements
High School Diploma or equivalent (required).
Additional education or certification in healthcare administration, medical office management, or related field is preferred.
Previous experience in a front desk or customer service role, preferably in a healthcare or medical setting.
Experience with insurance verification and scheduling is preferred.
Knowledge of medical terminology and familiarity with electronic health records (EHR) systems is a plus.
Strong interpersonal and communication skills with the ability to interact professionally with patients, families, and medical staff.
Excellent organizational and time management skills to manage a high volume of tasks in a fast-paced environment.
Attention to detail and accuracy in entering patient information and verifying insurance.
Ability to remain calm and professional under pressure or in difficult situations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new office systems quickly.
Knowledge of HIPAA guidelines and confidentiality standards.
Patient Access Representative, Urgent Care Broussard Clinic
Patient service representative job in Broussard, LA
Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.
* Customer Service/Patient Flow
* Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
* Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
* Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
* Facilitates the patient's access to information including but not limited to MyChart access.
* Accurately updates patient's records as needed.
* Accurately enters and updates charges as necessary.
* Clinic Operations
* Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
* Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
* Meets site collection goals.
* Performance Excellence
* Actively supports the organizations performance excellence initiatives.
* Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
* Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
* Provides quality training and orientation for other Team Members when assigned.
* Other Duties as Assigned
* Performs other duties as assigned or requested.
Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.
Education - High School or equivalent
Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
Auto-ApplyCustomer Service Rep(05263) - 3241 Ambassador Caffery Pwky
Patient service representative job in Lafayette, LA
🍂 Leaves Are Falling, Opportunities Are Calling-Join Our Team Today! 🍕
RPM Pizza has been one of the largest Domino's franchises in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. While SAFELY being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. From creating smiles to being number #1 we want you to come join the fun!
Job Description
As an RPM Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience for Customers. You are the face of Domino's.
WHAT DO CSRs DO?
· Provide a fun, happy, and exciting environment for our Customers while taking orders.
· Uphold and represent a rock-solid brand image.
· Ensure our stores are kept clean and sanitized for our Team and Customers.
· Get into the action and make perfect product all the time. · Learn organizational and inventory skills.
· Provide amazing Customer service.
· Execute time management skills and the ability to multi-task in a competitive work environment.
· Help be part of the pizza industry that is leading in technology by using the most advanced equipment.
· Demonstrate your own style while working in a diverse work environment.
· The ability to take ownership in resolving problems.
· Operate all equipment inside the store.
WHAT'S IN IT FOR YOU?
· Join a winning Team who is the best pizza company in the world & in every neighborhood!
· Complete all RPM world class training programs to ensure you are set up for success in your role.
· Work flexible fun hours and enjoy great product discounts.
· Opportunity to continue your development through RPM Pizza College.
· This is the first step for many to owning your own Dominos store.
· Learn team building and problem-solving and develop your skills for the future.
· Opportunity to give back to the community through partnerships and donations.
· Variable hourly (meaning hours vary by week) position with competitive pay.
· Medical, dental, vision insurance available if CSR averages 30 or more hours per week during a designated 9 month measurement period.
· 401K program available.
Qualifications
· You must be 16 years of age or older (with a work permit in some areas) and possess a willingness to learn.
· Strong communication and basic math skills to count change.
· Be outgoing, have a positive, upbeat attitude with strong communication and verbal skills.
· Ability to stand, walk, sit, carry, use machines, and lift up to 25 pounds.
· Apply on jobs.dominos.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
Patient Coordinator (Sleep Therapy)
Patient service representative job in Lafayette, LA
Essential Duties and Responsibilities:
Responsible for the overall clinical, technical and administrative functions at the location on record regarding the PAP Therapy program.
Is responsible for contacting patients to schedule setups of equipment (CPAP, AutoPAP, BiPAP) and explain the clinical benefits of PAP therapy and dangers of sleep apnea
Is responsible for clinical contact with the physician, referred contacts, health care practitioners, and others involved in the care of the patients referred to Sleep Management, LLC d/b/a VieMed for home respiratory therapy services.
Is responsible for the maintenance of records, charting, progress notes, clinical files, equipment records, preventative maintenance records, and other necessary documentation.
Is responsible to maintain accurate inventory of all Sleep Management/VieMed assets and supplies.
Is responsible to ensure all pertinent demographic information is updated regularly and with any change in personal or professional status.
Is responsible for orientation and training of subordinate or newly hired respiratory therapist staff service technicians.
Exhibits effective written and verbal communication skills. Adheres to cost-containment policies and procedures.
Works with the office staff to ensure prompt and accurate billing and documentation of services, including providing adequate information to satisfy third-party payor guidelines for coverage.
Works with all clinical, managerial, and sales staff to promote and market home respiratory therapist services to all referral sources.
Is required to provide availability for patient contact and response to patient needs.
Will work with team members (other RTs, PCC's and various departments) to ensure tasks are completed.
Other duties/projects as assigned.
Minimum Qualifications:
High School Diploma required.
1-3 years of administrative and clinical experience in an office setting preferred, but not required.
Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc.
Physical Demands:
Sitting at desk
Operation of office equipment and computer
Competencies
Technical Capacity.
Customer/Client Focus.
Communication Proficiency.
Financial Management.
Presentation Skills.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Patient Engagement Specialist - Lafayette LA
Patient service representative job in Lafayette, LA
Karoo is seeking to add an important care team member, the Patient Engagement Specialist. This individual will be responsible for new patient acquisition and play a critical role in driving growth within the organization. This role integrates within partner cardiology practices and will focus on screening eligible patients for enrollment, communicating with practice providers to discuss eligibility, interacting with prospective patients to explain services, address inquiries, gather information, provide education, and schedule initial appointments with the virtual team.
Responsibilities
Maintain daily on-site presence at partner cardiology practices
Pre-screen patients for eligibility and notify practice providers of prospective patient enrollments through program and technology education
Verify patient program eligibility and elicit feedback from practice providers on enrollment potential
Conduct enrollment onboarding sessions with patients
Maintain documentation in the Karoo Health Kohere.AI system, and partner cardiologist systems for tracking and reporting purposes
Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
Support practice providers by enrolling patients into the program and facilitating assignment and transfer to the virtual team for continued services
Coordinate with the partner cardiology practice to provide insight into the patient's care journey
Regularly interact with practice staff to provide line-of-sight into patient admissions, readmissions, and ED visits
Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
Implement strategies to appropriately enroll patients in the program
Provide in-services and presentations to practice partners regarding the Karoo Health program
Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
Special projects, initiatives, and other job duties as assigned
Qualifications
High school graduate or equivalent
Community Health Worker/Partner, Medical Assistant, LPN
Cardiac-experience preferred
Minimum three years of related experience in health care and/or physician clinic/practice setting
General understanding of enrollment and billing processes and procedures
Strong interpersonal skills and ability to quickly establish rapport with providers and patients
Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
Experience with team collaboration and coordination of care with external sources
Exceptional communication skills and can practice active listening
Strong written communication skills
Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset
Ability to utilize data to make informed decisions
Patient Engagement Specialist
Patient service representative job in Lafayette, LA
Essential Duties and Responsibilities:
Achieve operational, financial, and cultural performance results as defined by the Company
Positively contribute to the overall patient experience, with extensive focuses on the Company's PAP patient usage compliance and accessories replenishment goals:
Usage Compliance
Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement
Replenishment Initiative
Work to achieve Company goals, as well as individual goals established by Manager of Patient Engagement
Patient complaints
Reduce or eliminate patient complaints resulting from CROP processes
Communicate complaints to the Manager of Patient Engagement
Develop an acumen for populating reports in the Company's patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishment
Create a favorable experience for every single patient, retaining patients as long-term and/or repeat customers
Encourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reports
Grow Company patient base through utilization of patient management software reports
Ensure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progress
Utilize existing patient management software to directly contact patients,
such as Resupply calling, to ensure successful outcomes of those call programs.
Obtain strong and measurable consistency in the following categories:
patient equipment utilization
related patient interactions, and patient education
replenishment of accessories to established patients
Build strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes.
Develop and maintain working knowledge of products and services offered by the company,
Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors
Responsible to perform other duties as assigned by management
Qualifications:
High school diploma or equivalent
Customer Service experience required
Relevant healthcare or medical billing experience preferred
May be required to obtain additional training, licenses or certifications, depending on job assignments
Excellent communication skills, both written and oral are also required
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Customer Service Rep II - Day Shift
Patient service representative job in Plaquemine, LA
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
Day Shift, Monday - Friday, 08:00am - 05:00pm
As a Customer Service Representative II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the GXO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
What you need to succeed at GXO:
At a minimum, you'll need:
1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
Experience with Microsoft Office (Word, Excel, & Outlook)
It'd be great if you also have:
High school diploma or equivalent
Experience with Microsoft Office and other business-related applications
Experience in a call center environment
Bilingual English/Spanish
Solid customer service skills with the drive to resolve issues
Excellent organizational skills
The ability to thrive under pressure while delivering solutions that exceed customer expectations
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Customer Service Rep II - Day Shift
Patient service representative job in Plaquemine, LA
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
Day Shift, Monday - Friday, 08:00am - 05:00pm
As a Customer Service Representative II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the GXO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
* Assist customers and business partners via telephone and email
* Handle customer complaints in a calm, professional manner
* Diagnose, assess and resolve problems or issues
* Monitor progress of delivery routes
* Scan haul-away pods and verify stamps
* Process changes or cancellations to delivery orders
What you need to succeed at GXO:
At a minimum, you'll need:
* 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
* Experience with Microsoft Office (Word, Excel, & Outlook)
It'd be great if you also have:
* High school diploma or equivalent
* Experience with Microsoft Office and other business-related applications
* Experience in a call center environment
* Bilingual English/Spanish
* Solid customer service skills with the drive to resolve issues
* Excellent organizational skills
* The ability to thrive under pressure while delivering solutions that exceed customer expectations
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Medical Front Office Specialist
Patient service representative job in Lafayette, LA
Job Details CSA - Building A Main - Lafayette, LA Full Time High School Diploma/GED Other PositionsDescription
Us Heart and Vascular is in need of a Medical Front Office Specialist to join our Cardiology Specialists of Acadiana in Lafayette, LA
Responsibilities:
Responsible for all office scheduling; physician, patient and employee related.
Initiate's patient account registration.
Performs Check-In, Check-out, scheduling, insurance verification/precertification and payment collection process as required due to office demands.
Responds to patient account inquiries (check for accurate ins. Reimbursement & open charges).
Negotiates and arranges financial arrangements w/patients. Resolves patient billing concerns, referring them to customer service when needed.
Oversees or performs scheduling hospital procedures/test.
Responsible for submission of fee tickets, transcription, patient demographics, and any other supportive documentation to CBO for timely submission of claims.
Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
May be required to move between locations as needed.
Requirements:
High School diploma or equivalent.
Basic accounting skills.
Ability to travel to off-site clinics and meetings.
About Lafayette, LA:
Lafayette is the heart of Cajun and Creole culture, offering incredible food, music, and festivals. It's affordable, welcoming, and full of community spirit. Outdoor lovers can explore bayous and trails, while downtown boasts a lively arts scene. With a growing economy and rich heritage, it's a great place to call home.
Patient Representative - Full Time (All Shifts)
Patient service representative job in Ville Platte, LA
Job DescriptionWorking knowledge of computers and other standard office equipment including data entry/ Key board skills Ability to retain information. Excellent Customer Service skills Good verbal and written communication skills Attention to DetailAbility to multi-task and be accurate Team work oriented skills cooperating well with other members of team.
Empathetic and Listening SkillsHandle emergency or crisis situations with ease May be required to work irregular hours Must be able to function under physical and mental stress
Front Office Coordinator
Patient service representative job in Opelousas, LA
Job Description
Calling all enthusiastic individuals who thrive in fast-paced environments! As our Full-Time Front Office Coordinator at Moreau Physical Therapy, you will be at the heart of our operation, ensuring the smooth flow of our clinic. Picture yourself as the face of our company, greeting and assisting our valued clients with a smile every day.
Your problem-solving skills will shine as you tackle various administrative tasks and contribute to the seamless functioning of our clinic. With a fun and energetic team by your side, you'll be part of a high-performance culture that values professionalism and excellence. Join us in delivering top-notch customer service while growing professionally in a dynamic setting.
Every day promises new challenges and exciting opportunities to learn and develop your skills. Apply now and be a key player in our success story! You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Are you ready to make a difference in the lives of others while enjoying competitive pay based on your experience?
Are you excited about this Front Office Coordinator job?
Step into the heart of our clinic as a Full-Time Front Office Coordinator at Moreau Physical Therapy! Imagine the thrill of being the first friendly face our patients see as you greet them with a warm smile. Your days will be filled with excitement as you answer calls, schedule appointments, and ensure our patients receive the care they need. Dive into a dynamic role where you track patient attendance, handle financial transactions like co-pays and co-insurances, and take on various clerical tasks. This is your chance to showcase your problem-solving skills and attention to detail in a fast-paced environment where no two days are the same.
Join our energetic team and immerse yourself in a customer-centric culture that values excellence and integrity. Don't miss out on this opportunity to grow and thrive in a professional setting that rewards your hard work and dedication!
Does this sound like you?
Embark on an exciting journey as a Full-Time Front Office Coordinator at Moreau Physical Therapy! To thrive in this role, you'll need exceptional customer service skills and the ability to create a warm and welcoming environment for our patients. We're seeking individuals who are reliable, flexible, courteous, and friendly, with a self-motivated attitude and a passion for exceeding expectations. Your knack for multitasking and staying organized will be essential in this fast-paced setting, where you'll tackle various responsibilities independently. A great telephone voice and impeccable attention to detail are crucial for success, as is your willingness to receive constructive feedback and collaborate with a dynamic team.
If you're someone who embraces challenges with a sense of urgency and a commitment to excellence, this is the perfect role for you to showcase your skills and make a real impact in our clinic!
Knowledge and skills required for the position are:
exceptional customer service skills
be reliable
flexible
courteous
helpful and friendly
must be self-motivated
have a “sense of urgency" in the carryout of all tasks
be able to work independently in a fast-paced environment
be able to multitask
and be highly organized.
must be willing to take corrective criticism
be a team player
attention to detail
a great speaking telephone voice
a passion for excellence to help run the daily front office operations
Your next step
So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!