Patient Service Representative
Patient service representative job in Opelika, AL
Patient Service Representative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
Auto-ApplyPatient Service Representative
Patient service representative job in Newnan, GA
Classification: Non-Exempt
Department: Front Desk
Reports To: Front Desk Coordinator
SUMMARY/OBJECTIVE
The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company's mission, vision and values.
ESSENTIAL FUNCTIONS
Greet all patients and visitors with a smile
Enter and update as needed, patient demographics
Complete insurance verifications for all patients
Exhibit excellent communication skills over the telephone and in-person
Create correspondences, reports, memos and forms as requested by physicians and/or administration
Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
Check patients in and out in a timely and professional manner
Collect co-payments, deductibles, co-insurance and back balances for all services at check-in
Demonstrate excellent customer service skills in all interactions
Work as a team with all departments within the company
Print new patient documents and forms as-needed
Maintain inventory and submit front office supply order to administration
Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
Copy medical documents as requested following the proper procedures
Distribute mail, faxes and routine correspondences
Complete bank deposits as-needed
Submit accurate End-of-Day (EOD)
When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered
Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations
Additional job related duties or projects as needed
COMPETENCIES
Effective communication skills
Teamwork oriented
Initiative
Proficient computer skills
Ethical conduct
Proficient typing skills
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must communicate professionally and courteously with patients and clinic staff. Employee must be able to sit for at least an hour at a time. Employee must be able to stand and walk for up to 20 minutes at a time. Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean. This will require the ability to bend, stoop, and lift up to 5-10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time.
POSITION TYPE AND EXPECTED HOURS
This is a full time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week Training for this position is Required to move forward in this position. Training may take place at another location.
TRAVEL
Moderate to frequent travel required based on the company needs and as job duties demand.
REQUIRED EDUCATION AND EXPERIENCE
High School diploma or equivalent
PREFERRED EDUCATION AND EXPERIENCE
Two to four years of experience in the health care industry
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.
Utilization Management Representative II
Patient service representative job in Columbus, GA
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Utilization Management Representative II is responsible for managing incoming calls, including triage, opening of cases and authorizing sessions.
How you will make an impact:
* Managing incoming calls or incoming post services claims work.
* Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
* Obtains intake (demographic) information from caller.
* Conducts a thorough radius search in Provider Finder and follows up with provider on referrals given.
* Refers cases requiring clinical review to a nurse reviewer; and handles referrals for specialty care.
* Processes incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization.
* Verifies benefits and/or eligibility information.
* May act as liaison between Medical Management and internal departments.
* Responds to telephone and written inquiries from clients, providers and in-house departments.
* Conducts clinical screening process.
Minimum Requirements
* HS diploma or equivalent
* Minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $18.14/hr to $27.21/hr.
Locations: New York
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:
Non-Management Non-Exempt
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Care Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Utilization Management Representative III (Columbus, GA)
Patient service representative job in Columbus, GA
Utilization Management Representative III
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Utilization Management Representative III is responsible for coordinating cases for precertification and prior authorization review.
How you will make an impact:
Responsible for providing technical guidance to UM Reps who handle correspondence and assist callers with issues concerning contract and benefit eligibility for requested continuing pre-certification and prior authorization of inpatient and outpatient services outside of initial authorized set.
Assisting management by identifying areas of improvement and expressing a willingness to take on new projects as assigned.
Handling escalated and unresolved calls from less experienced team members.
Ensuring UM Reps are directed to the appropriate resources to resolve issues.
Ability to understand and explain specific workflow, processes, departmental priorities and guidelines.
May assist in new hire training to act as eventual proxy for Ops Expert.
Exemplifies behaviors embodied in the 5 Core Values.
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
Strong verbal and written communication skills, both with virtual and in-person interactions.
Attentive to details, critical thinker, and a problem-solver.
Demonstrates empathy and persistence to resolve caller issues completely.
Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Performs other duties as assigned.
Minimum Requirements
HS diploma or GED
Minimum of 3 years of experience in customer service experience in healthcare related setting; or any combination of education and experience which would provide an equivalent background.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Job Level:
Non-Management Non-Exempt
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Care Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Auto-ApplyPatient Care Coordinator
Patient service representative job in Tyrone, GA
Benchmark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Tyrone- GA
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our Patient Care Coordinators have excellent customer service skills.
Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
A day in the life of a Patient Care Coordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Other duties as assigned.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
Core responsibilities
Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere.
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Practice Management
Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory
Training
o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
Qualifications:
High School Diploma or equivalent
Communication skills - must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
This position is subject to sedentary work.
Constantly sits, with ability to interchange with standing as needed.
Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Constantly uses repetitive motions to type.
Must be able to constantly view computer screen (near acuity) and read items on screen.
Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Auto-ApplyPatient Intake Representative-Per Diem/Casual
Patient service representative job in Carrollton, GA
**At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients** **understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!**
We are seeking a professional, dependable, and patient-focused **Patient Intake Specialist** to assist with front desk operations during peak morning hours. This part-time, casual role supports the Patient Service Center (PSC) team by ensuring a smooth and welcoming experience for all patients. In addition to front desk responsibilities, the Patient Intake Specialist will also be responsible for performing drug screens and processing blood specimens.
**Benefits:** **Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please** click here (************************************************************** **.**
**Work Schedule:**
**This is a Casual/Per Diem position; hours will be**
**"as needed" and the start and end times will vary.**
**Work Location** **: Carrollton, GA**
**Job Responsibilities** :
+ Greet patients and ensure a warm, efficient check-in process
+ Answer and direct phone calls in a courteous and professional manner
+ Enter patient requisitions accurately into the system
+ Assist with identifying and resolving missing or incomplete orders
+ Organize and support patient flow at the front desk
+ Coordinate communication between patients, staff, and providers
+ Maintain front desk organization, cleanliness, and readiness
+ Perform drug screens and process blood specimens as needed
+ Uphold company policies and ensure HIPAA compliance at all times
**Job Requirements**
+ High school diploma or equivalent required
+ Excellent customer service and interpersonal skills
+ Proficiency with basic computer use and data entry
+ Ability to multitask and manage a fast-paced environment
+ Reliable, punctual, and self-motivated
+ Previous experience in a healthcare or laboratory setting is a plus
**Work Environment** :
+ Professional medical office/laboratory environment
+ Requires standing, light walking, and consistent interaction with patients
+ Ideal for candidates seeking limited weekday hours and a meaningful role in healthcare.
**If you're looking for a career that offers opportunities for growth, continual**
**development, professional challenge and the chance to make a real difference, apply today!**
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
Patient Care Coordinator, Basden Eyecare
Patient service representative job in Auburn, AL
Requisition ID: 904076 Store #: 00T167 Basden Eye Care Position:Full-TimeTotal Rewards: Benefits/Incentive Information Basden Eye Care has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.
Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.
Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.GENERAL FUNCTION
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES & RESPONSIBILITIES
Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assinged by Practice Manager or as business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
2+ years of office experience in a healthcare setting
Strong customer service skills (internal and external)
Strong communicator and listener
Problem solving ability
Organization skills
PREFERRED QUALIFICATIONS
Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Auburn
Nearest Secondary Market: Opelika
Job Segment:
Ophthalmic, Optometry, Patient Care, Nursing, Medical, Healthcare
Care Coordinator
Patient service representative job in Peachtree City, GA
Job DescriptionDescription:
AAC is seeking a knowledgeable and compassionate Care Coordinator whose primary responsibility is guiding families through the Katie Beckett Waiver application, renewal, and maintenance process. This role requires a deep understanding of Georgia Medicaid, commercial insurance, state guidelines, and documentation requirements. The Care Coordinator provides hands-on support to families, helping them complete paperwork, understand timelines, resolve issues, and access the resources their child needs. The ideal candidate combines strong organizational skills with excellent communication and a family-centered approach.
Key Responsibilities:
-Katie Beckett Waiver Support
Serve as the main point of contact for families navigating the Katie Beckett Waiver process.
Guide caregivers step-by-step through initial applications, renewals, documentation gathering, and completion of required forms.
Provide detailed checklists, timelines, and preparation materials to ensure accurate submission.
Review application packets for completeness and accuracy before families submit to DFCS.
Educate families about eligibility criteria, required medical documentation, and levels of care expectations.
Assist families in resolving issues related to denials, requests for additional information, or re-evaluations.
Track and monitor waiver deadlines, renewals, and state updates related to the program.
-Insurance & Resource Navigation
Support families in understanding Georgia Medicaid and commercial insurance guidelines as they relate to ABA therapy.
Educate caregivers on insurance coverage rules, required documentation, and benefit limitations.
Stay current on state policy, insurance guideline changes, and communicate updates promptly.
Assist families with insurance transportation support, including familiarity with Verida processes-eligibility, scheduling rides, and navigating trip approvals.
Provide guidance and research on additional waiver programs currently being explored including eligibility criteria and information-gathering steps.
Connect families to community and state-funded resources, including respite care, advocacy groups, parent support programs, and developmental disability resources.
Engage with community partners and organizations to strengthen resource networks and improve family access to services.
Troubleshoot insurance issues such as eligibility lapses, documentation needs, or denied services.
-Family Support & Documentation
Provide compassionate, family-centered communication and follow-up.
Maintain organized tracking systems for waiver timelines, application status, and renewals.
Document all communication and support activities accurately in internal systems.
Collaborate with billing, authorizations, and clinical teams when insurance or documentation issues impact services.
Non-Discrimination Statement
Atlanta Autism Center (AAC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. AAC complies with applicable laws regarding accommodations for qualified individuals with disabilities. We encourage individuals of all backgrounds to apply.
Requirements:
Extensive experience with the Katie Beckett Waiver (applications, renewals, documentation, medical criteria)
Strong working knowledge of Georgia Medicaid
Understanding of insurance documentation and state-level coverage requirements
Ability to track and communicate state policy changes
Strong organization, attention to detail, and follow-through
Excellent interpersonal, communication, and customer service skills
Ability to guide families through complex, multi-step processes with compassion and clarity
Must be willing to travel across our centers as needed
Preferred:
Background in ABA, behavioral health, pediatrics, or case management
Experience supporting families with school transitions or IEP processes
Bilingual (Spanish/English)
Bilingual Centralized Scheduler
Patient service representative job in Columbus, GA
Full-time Description
Valley Healthcare System, Inc. has proudly served the Chattahoochee Valley region since August 1994. From our humble beginnings, we have grown to provide comprehensive medical, dental, behavioral health, outreach, and pharmacy services for individuals and families across our diverse communities.
We are seeking a Bilingual Centralized Scheduler to join our dynamic team. This is a full-time, on-site role primarily based in Columbus, GA, with occasional support for our Talbotton and Fortson locations. Fluency in both English and Spanish is required.
Position Summary
The Centralized Scheduler is responsible for managing and coordinating patient appointments across multiple healthcare services. This role involves a high volume of patient phone communication, requiring excellent customer service, attention to detail, and professionalism. The ability to communicate effectively with Spanish-speaking patients is essential to ensure equitable access to care.
Key Responsibilities
Schedule, reschedule, and cancel patient appointments according to departmental guidelines and templates.
Confirm patient appointments and communicate all necessary details clearly.
Manage a high volume of inbound calls, assisting patients with scheduling requests, inquiries, and general information.
Retrieve and respond to voicemails in a timely manner.
Create and route telephone encounters to the correct department or provider.
Maintain effective communication with providers, clinical staff, and community partners.
Perform clerical tasks including data entry, faxing, scanning, and updating patient records.
Support other administrative functions as assigned by the supervisor.
Requirements
Bilingual in English and Spanish (required).
Strong communication and interpersonal skills with a compassionate, patient-centered approach.
Previous experience in client intake, scheduling, or customer service in a healthcare environment.
Familiarity with insurance information and medical office workflows.
Knowledge of healthcare compliance standards, HIPAA, and scheduling protocols.
Excellent organizational skills and attention to detail.
Certification in Medical Office Administration or a related field preferred.
Schedule & Compensation
Hours: Monday - Friday; occasional weekends may be required.
Pay Range: $14.37 - $17.96 per hour, based on knowledge and experience.
Benefits
100% Employer-Paid Medical Coverage and Long-term Disability Coverage
No-cost Dental and Vision services at our Clinics -
Additional Dental, Vision, and Short-term Disability Coverage is available for purchase at a reduce cost.
403(b) Retirement Plan.
Generous Paid Time Off (PTO) and Paid Holidays.
Competitive salary within a supportive, mission-driven workplace.
Compliance & Confidentiality
Adhere to company policies, procedures, and all Federal, State, and Local requirements, including HIPAA Privacy & Security.
Maintain strict confidentiality of all patient Personal Health Information (PHI) in written, oral, and electronic form.
Secure computer logins, passwords, and workstations at all times to protect patient data.
Physical Requirements
Ability to sit or stand for extended periods.
Ability to lift up to 20 pounds.
This position is at risk for occupational exposure to blood and/or bodily fluids.
Evaluation
Performance will be evaluated on an ongoing basis by the Business Manager in accordance with Valley Healthcare System policies, including quality of work, professionalism, and adherence to responsibilities.
At Valley Healthcare System, we are committed to providing quality, accessible, and compassionate care. If you are a motivated, bilingual professional looking for a rewarding career where your contributions truly make a difference, we encourage you to apply.
Valley Healthcare System, Inc. is an Equal Opportunity Employer.
Salary Description $14.37 - $17.96
Patient Financial Advocate
Patient service representative job in Carrollton, GA
PART Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Hours: Sat and Sun 10:30am to 9pm
and healthcare setting, up to date immunizations are required.
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference!
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
Initiate the application process bedside when possible.
Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
Records all patient information on the designated in-house screening sheet.
Document the results of the screening in the onsite tracking tool and hospital computer system.
Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
Reviews system for available information for each outpatient account identified as self-pay.
Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
Maintain a positive working relationship with the hospital staff of all levels and departments.
Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
Keep an accurate log of accounts referred each day.
Meet specified goals and objectives as assigned by management on a regular basis.
Maintain confidentiality of account information at all times.
Maintain a neat and orderly workstation.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
High School Diploma or equivalent required.
1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
Previous customer service experience preferred.
Must have basic computer skills.
Working Conditions:
Must be able to walk, sit, and stand for extended periods of time.
Dress code and other policies may be different at each healthcare facility.
Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Patient Access Rep
Patient service representative job in Columbus, GA
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
* The Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services. This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting.
Essential Functions
* Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial information
* Verify insurance eligibility, benefits, and authorization requirements for scheduled services
* Provide patients with information on financial obligations, including co-pays, deductibles, and payment options
* Collect and document payments, issue receipts, and balance cash drawers daily
* Communicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointments
* Distribute and explain forms, documents, and educational materials to patients and family members
* Respond to patient inquiries regarding registration, insurance, and billing processes
* Maintain patient confidentiality and comply with HIPAA guidelines in handling patient information
* Document all patient interactions and update electronic medical records as required
* Assist with rescheduling and managing patient appointments as needed
Knowledge/Skills/Abilities/Expectations
* Excellent communication and customer service skills
* Strong attention to detail and accuracy in data entry
* Basic knowledge of insurance verification and medical terminology
* Ability to manage multiple tasks in a fast-paced environment
* Proficiency in Microsoft Office and electronic medical record systems
* Ability to maintain a professional demeanor under stressful situations
Qualifications
Education
* High School Diploma or GED required
Licenses/Certifications
* None
Experience
* Minimum of 1 year of experience in a healthcare registration, scheduling, or patient access setting preferred
* Experience with medical terminology and insurance verification is beneficial
Patient Access Representative
Patient service representative job in Columbus, GA
Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patients is that we will treat them like family.
We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service - this team approach truly sets us apart.
Responsibilities
Answers incoming calls promptly with kindness and understanding
Completes EMR specific administrative duties, including but not limited to communicating with all departments to fulfill scheduling needs and report patient medical complaints to clinical staff members according to organization policies and guidelines
Receive consults from hospitals and report them to the appropriate provider promptly and accurately
Scans Demographics into EMR and update patient charts accordingly
Handles Dismissal Letters per policy (certified mail)
Check and follow up on voicemails three times a day
Demonstrate basic knowledge of insurance
Other duties as assigned
Requirements
Education and Qualifications
High School Graduate or GED
Corporate Culture Expectations
Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients, and patient family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seek opportunities for self-improvement as well as operational improvement.
Core Competencies
Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening
Functional Competencies
Communication, Listening, Organizing, Priority, Technical Learning, Time Management, Understanding Others
Medical Receptionist
Patient service representative job in Newnan, GA
Answer incoming calls and respond to patient inquiries in a professional and courteous manner
Monitor and verify appointments scheduled
Resolve patient complaints or issues by investigating problems and finding appropriate solutions
Maintain patient records by updating account information and documenting interactions
Follow communication procedures, guidelines, and policies when handling customer interactions
Collect copays and outstanding balances at time of service.
Update patient's information in the EMR to ensure information is current and up to date.
Qualifications:
Minimum 1 year Medical Receptionist experience required
Preferred experience with athena One EMR
Preferred experience with VOIP phone systems
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
Patient Access Rep ER Registration Full Time
Patient service representative job in Phenix City, AL
Shift: Monday-Friday 1:30pm - 10:00pm The Patient Access Representative responsibilities include ER registration, PBX, payer identification and verification, and point of service collections. Vital functions include: timely, accurate and complete data gathering and entry in the computer system(s) of patient demographic and benefit information, verification of benefits eligibility and limitations, coordination of benefits, determination and collection of patients financial responsibility at the point of service and satisfaction of regulatory requirements. This position is vital to not only the patient satisfaction but the operations of the facility as well as the operational financial success. Essential is the ability to provide excellent customer service to patients, patients family members, healthcare providers, medical staff offices, and peers.
Position Responsibilities:
* Performs all elements of the patient intake process with proven accuracy by performing Master Patient Index inquiries using established identifiers to ensure non-duplication of medical records numbers. Demographic information is collected/updated in the system including emergency contact, telephone numbers, and financial information accurately. Completes record before the end of daily shift.
* Benefits are to be identified, verified by computer or telephone, coordinated and entered in the system while fulfilling Medicare requirements and completing the Medicare Secondary Payer Questionnaire accurately.
* Determines and informs patient/guarantor of financial responsibility and collects at point of service, issuing receipts as appropriate to include outstanding balances.
* Appropriately document notes on each account.
* Consistently provides explanations and information to the patient and obtains signatures as appropriate.
* Ensures all forms are completed by the patient/guarantor at the time of service to include all payer specific required forms to include but not limited to, Tricare, Veterans Administration, and United Healthcare
* Accurately scans the patient ID, insurance cards, eligibility responses, payments, receipts, authorizations, notifications, referrals, and signatures to the patients account.
* Maintains proficiency in the use of all systems and communication devices essential to the efficient, effective performance of Patient Access functions.
* Supports the department goals for point-of-service collections by identifying the patient responsibility, communicating to the patient or responsible party at registration their financial responsibility to include collecting co-payments in the ER.
* Knowledgeable of Current Procedure Terminology Codes (CPT), ICD-10 Codes, and medical terminology.
* Knowledgeable of health insurance, benefit eligibility, and HIPAA (Health Insurance Portability and Accountability Act).
* Knowledgeable of EMTALA (Emergency Medical Treatment and Labor Act) and adheres to the set guidelines to ensure compliance.
* Reviews charts for accuracy and completes charts before the end of daily shift.
* Knowledgeable of procedures governing the arrival of Joint Commission and other groups.
* Responsible for updating all inpatient and observation accounts based on physician orders within 30 minutes of receiving updated physician orders.
* Responds to emails before the next business day.
* Performs general clerical office duties as required in the Patient Access Office, including but not limited to filing, faxing, scanning and copying documents.
* Actively assist and engage in other areas of the department as needed in order to achieve departmental goals.
* Meets assigned departmental quality assurance, point of service collections, insurance verification, registration time and monthly percentage goals.
* Demonstrate superior prioritization, organizational, and time management skills.
* QA must be completed and all corrections made within two days of batch date.
* Can perform all Code/Alarm procedures.
* Provides excellent customer service to all patients, family members, and coworkers.
* Maintain excellent and open verbal communication with clinical staff members.
* Responsible for making sure that Supervisor has most up to date contact information.
Experience: Previous office experience in a hospital or medical office, patient access or financial services preferred. Good math skills and typing proficiency. Must have exceptional customer service skills as well as verbal and non-verbal communication skills.
Education: High school diploma or equivalent required
Special Qualifications: Ability to work independently. Ability to interact well with the public, i.e. children, adolescents, adults and geriatric. Ability to work in a fast-paced, high-stress environment. Certified Patient Accounts Representative (CPAR) or Certified Healthcare Access Associate (CHAA) preferred.
The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Housekeeping Patient Associate - Environmental Services (Evenings)
Patient service representative job in Carrollton, GA
$1,000 Sign On Bonus To perform daily cleaning and supplying of patient rooms, nursing stations, lounges, lavatories, bathrooms, offices, and any other areas assigned by the standard procedures of Environmental Services. Assists patients, family members, and guests in the facility any way within our means to assure customer satisfaction. Work as a team with our department and other departments to complete assignments and assist as necessary. May be asked to establish procedures under general supervision.
Education
Ability to read and write
Qualifications
* Must be able to read and write to be able to follow directives; grammar school or above.
* Must, after brief training, be able to demonstrate correct use of chemicals, supplies, and tools assigned.
* One week to three months on-the-job training.
* Previous experience in a medical facility is desirable, but not required.
Area of Responsibilities
* Daily cleaning of assigned areas, dusting, mopping, vacuuming, wiping, etc.
* Job requires contact with others teamwork and ability to obtain cooperation.
* Perform any additional assigned tasks in a timely manner.
* Plan and prioritize work schedule daily.
* Take an active role in customer satisfaction.
* Assist in any emergency spill observed or upon request.
* Maintain assigned equipment and set-up area for cleanliness and safety.
* Observe and report any deficiencies of equipment, furniture, and fixtures.
* Participate in any non-medical emergency codes that may be called within the hospital.
* Unloads and distributes linen as needed.
* Work isn't subject to direct verification errors can include lost or wasted materials damage and neglect to equipment delay in work.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Education
Ability to read and write
Experience
No prior work experience required
Licenses & Certifications
* NONE REQUIRED
Supervision
* Employee must be able to work independently, with minimal direct supervision.
Qualifications
* Must be able to read and write to be able to follow directives; grammar school or above.
* Must, after brief training, be able to demonstrate correct use of chemicals, supplies, and tools assigned.
* One week to three months on-the-job training.
* Previous experience in a medical facility is desirable, but not required.
Definitions
* To perform daily cleaning and supplying of patient rooms, nursing stations, lounges, lavatories, bathrooms, offices and any other areas assigned in accordance with the standard procedures of Environmental Services. Assists patients, family members and guests in the facility any way within our means to assure customer satisfaction. Work as a team with our department and other departments to complete assignments and assist as necessary. May be asked to establish procedures under general supervision.
Contact With Others
Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also.
Effect Of Error
Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
Supervisory Responsibility
Exercises no supervision, work direction, or instruction of other employees or students
Mental Demands
Routine duties using one or more of several established procedures within a prescribed practice under general supervision. Involves minor decisions many of which are repetitive.
Physical Effort
Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.
Working Conditions
Moderate - (About 50% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk. Limited probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects For Immunizations
* Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles)
Physical Aspects
Continually (at least once per day)
* Visual
* Speaking
* Standing
* Walking
* Lifting up To 25 lbs.
Frequently (at least 3 times a week)
* Bending
* Hearing
* Reaching -- above shoulder
* Reaching -- below shoulder
* Color Vision
* Balancing
* Handling -- seizing, holding, grasping
* Carrying
Occasionally (at least once a month)
* Running - In response To an emergency
* Lifting 25 To 60 lbs.
* Kneeling
* Squatting
* Smelling
* Driving -- Class C vehicles
* N95 Respirator usage (PPE)
* Pushing/Pulling -- up To 25 lbs.
Medical Receptionist / Front Desk
Patient service representative job in Peachtree City, GA
Job DescriptionNo experience necessary for this entry-level Medical Receptionist / Front Desk position with FYZICAL at our Peachtree Corners, GA, location, the leading physical therapy company in the country! This is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the PT industry with its non-traditional approach to healthcare. With FYZICAL, you will enjoy job security and the opportunity for career advancement through continuing education. With state-of-the-art technology at your disposal and an independent practice leader that is fully invested in your success, your career will flourish.
Your future looks bright with FYZICAL! Apply for our Medical Receptionist / Front Desk job opening today!
If you are looking for the perfect starter job where you can establish yourself and grow your career, your search is over! We are the leading PT provider in the U.S. and are in need of a visionary like you to fill our Medical Receptionist / Front Desk position!
In this entry level role, you will be part of a top-rated team of professionals who work together to provide each client with an individualized experience. With the full support of a practice leader who is invested in you, you can relax and enjoy the flow of a team meant to succeed together as you advance your career.
Say yes to a bright future! Apply for this outstanding Medical Receptionist / Front Desk job opening today!Responsibilities
Skilled at handling incoming calls
Strong communication skills required
Comfortable with computers, ability to handle uploading and downloading files as well as navigating email
Competent phone skills
MS Suite familiarity, including Instant Messenger, Excel, and Word
Able to effectively communicate with others
Basic computer skills including email navigation and downloading/uploading files
Familiarity with principles of Excel; able to use Word and Instant Messenger
Required Skills
H.S. grad or equivalent
Authorization to work in the U.S. required
High school diploma or GED
Must be authorized to work in the U.S.
Utilization Management Representative I
Patient service representative job in Columbus, GA
Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Hours: Working hours will be 10:30 AM to 7 PM Eastern. Training hours may vary. Training is 6 weeks and may require reporting to the nearest office.
The Utilization Management Representative I is responsible for coordinating cases for precertification and prior authorization review.
How you will make an impact:
* Managing incoming calls or incoming post services claims work.
* Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
* Refers cases requiring clinical review to a Nurse reviewer.
* Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.
* Responds to telephone and written inquiries from clients, providers and in-house departments.
* Conducts clinical screening process.
* Authorizes initial set of sessions to provider.
* Checks benefits for facility based treatment.
* Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
* Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
* Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
* Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
* Performs other duties as assigned.
Minimum Requirements:
* Requires HS diploma or GED and a minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
* Medical terminology training and experience in medical or insurance field preferred.
* For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
* This is a high volume inbound call center - strong time management skills and ability to function in a high volume environment is strongly preferred
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
CUS > Care Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Patient Intake Representative-Per Diem/Casual
Patient service representative job in Carrollton, GA
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients
understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are seeking a professional, dependable, and patient-focused Patient Intake Specialist to assist with front desk operations during peak morning hours. This part-time, casual role supports the Patient Service Center (PSC) team by ensuring a smooth and welcoming experience for all patients. In addition to front desk responsibilities, the Patient Intake Specialist will also be responsible for performing drug screens and processing blood specimens.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Work Schedule:
This is a Casual/Per Diem position; hours will be
"as needed" and the start and end times will vary.
Work Location: Carrollton, GA
Job Responsibilities:
Greet patients and ensure a warm, efficient check-in process
Answer and direct phone calls in a courteous and professional manner
Enter patient requisitions accurately into the system
Assist with identifying and resolving missing or incomplete orders
Organize and support patient flow at the front desk
Coordinate communication between patients, staff, and providers
Maintain front desk organization, cleanliness, and readiness
Perform drug screens and process blood specimens as needed
Uphold company policies and ensure HIPAA compliance at all times
Job Requirements
High school diploma or equivalent required
Excellent customer service and interpersonal skills
Proficiency with basic computer use and data entry
Ability to multitask and manage a fast-paced environment
Reliable, punctual, and self-motivated
Previous experience in a healthcare or laboratory setting is a plus
Work Environment:
Professional medical office/laboratory environment
Requires standing, light walking, and consistent interaction with patients
Ideal for candidates seeking limited weekday hours and a meaningful role in healthcare.
If you're looking for a career that offers opportunities for growth, continual
development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Auto-ApplyPatient Care Coordinator, Basden Eye Care
Patient service representative job in Auburn, AL
Requisition ID: 902305 Store #: 00T167 Basden Eye Care Position:Full-TimeTotal Rewards: Benefits/Incentive Information Basden Eyecare has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.
Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.
Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.GENERAL FUNCTION
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES & RESPONSIBILITIES
Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assinged by Practice Manager or as business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
2+ years of office experience in a healthcare setting
Strong customer service skills (internal and external)
Strong communicator and listener
Problem solving ability
Organization skills
PREFERRED QUALIFICATIONS
Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Auburn
Nearest Secondary Market: Opelika
Job Segment:
Nursing, Patient Care, Ophthalmic, Optometry, Medical, Healthcare
Patient Access Representative Outpatient Psych, Full Time Day
Patient service representative job in Columbus, GA
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
* The Clinic - Patient Access Representative assists in coordinating patient access services including scheduling, registration, insurance verification, and pre-certification. This role supports efficient clinic operations by providing excellent customer service and ensuring that all financial, demographic, and authorization requirements are accurately completed before the patient's visit.
Essential Functions
* Register and pre-register patients by collecting and verifying demographic and financial data
* Address patient financial responsibilities including co-pays and co-insurance at the time of registration
* Verify insurance coverage, ensure compliance with payer requirements, and obtain necessary prior authorizations or referrals
* Maintain up-to-date knowledge of insurance payer guidelines
* Respond to patient and customer inquiries professionally and in a timely manner
* Manage daily appointment schedules, including placing reminder calls and contacting referred patients
* Accurately collect and reconcile co-pays
* Scan and upload documents, test results, and referral information into the electronic medical record (EMR)
* Review patient charts prior to scheduled visits to confirm all required documentation is present
* Prioritize tasks and complete assignments efficiently and accurately
* Provide coverage and support to other front office roles as needed
* Perform other duties as assigned
Knowledge/Skills/Abilities/Expectations
* Strong attention to detail and ability to maintain accurate records
* Excellent verbal and written communication skills
* Ability to multitask and prioritize in a fast-paced clinic environment
* Customer service-oriented with a professional and compassionate demeanor
* Knowledge of healthcare billing and insurance terminology preferred
* Proficiency in Microsoft Office applications (Word, Excel, Outlook)
* Experience with EMR systems and scheduling software desirable
* Knowledge of medical terminology and CPT/ICD coding
* Familiarity with insurance processes and regulations
* Frequent use of computer, phone, and other office equipment
* Occasional walking, standing, and light lifting (up to 25 lbs)
* Visual and auditory acuity required for data entry and patient communication
* Ability to work in environments with exposure to communicable diseases, odors, and biohazards
* Outpatient clinic setting
* Interaction with patients, providers, and administrative staff
* Fast-paced, patient-focused work environment requiring flexibility and accuracy
Qualifications
Education
* High school diploma or GED
Licenses/Certifications
* None Required
Experience
* One (1) year of experience in a medical office or similar healthcare setting
* One (1) year of customer service experience