Patient Relations Representative
Patient service representative job in Lima, OH
Gastro Health is seeking a Full-Time Patients Relations Representative to join our team!
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
This role offers:
A great work/life balance
No weekends or evenings - Monday thru Friday
Paid holidays and paid time off
Rapidly growing team with opportunities for advancement
Competitive compensation
Benefits package
Duties you will be responsible for:
Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
Schedule, confirm, and cancel office appointments as patients call in.
Work on referrals and import demographics from patient portal.
Pick up voicemail messages on a daily basis.
Verify patients health plan benefits & obtain authorization, if needed.
Assist patients with questions and/or concerns regarding procedures
Request medical records from doctors and hospitals
Call-in new prescriptions and refills and obtain authorization if necessary
Obtain lab results including stat requests
Other duties as assigned
Minimum Requirements
High school diploma or GED equivalent
2+ years medical administration experience desired
We offer a comprehensive benefits package to our eligible employees:
401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
Discretionary profit-sharing contributions of up to 4%
Health insurance
Employer contributions to HSAs and HRAs
Dental insurance
Vision insurance
Flexible spending accounts
Voluntary life insurance
Voluntary disability insurance
Accident insurance
Hospital indemnity insurance
Critical illness insurance
Identity theft insurance
Legal insurance
Paid time off
Discounts at local fitness clubs
Discounts at AT&T
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.
Interested in learning more? Click here to learn more about the location.
Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.
Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
We thank you for your interest in joining our growing Gastro Health team!
Customer Service Representative
Patient service representative job in Lima, OH
Primary Responsibilities
Patient Care
· Provides client service and administers care to hospitalized, and inpatient pets.
· Admits surgical, dental, and admitted patients throughout the day.
· Generates treatment plans.
· Gathers history and reviews treatments plans.
· Coordinates care of admitted with inpatient veterinarian.
· Collects samples.
· Opens templates and enters patient history.
· Communicates orders to appropriate staff.
· Assists veterinarian with exams and treatments for admitted and kennel patients.
· Assists other team members, ensuring that all hospitalized patients are fed, watered, given their medications, and walked, and that their environments are clean and comfortable.
Medical Records
· Coordinates patients that need to be seen same day,
· Completes records, bills, and discharge instructions for each patient in a timely manner.
· Find and file charts
Client Relations
· Prepares hospital release instructions.
· Packages up items to go home (e.g., medications, food, instructions).
· Assists with the discharge of hospitalized, surgical, and dental patients.
· Answering phone calls, setting up appointments, answering questions from clients.
Personal Conduct
· Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
· Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
· Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
· Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
· Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
· Organizes work area and exercises time-management skills to maximize personal efficiency.
· Prioritizes tasks and handles multiple tasks in a calm, organized manner.
Additional Duties
· Attends departmental and staff meetings.
· Processes pharmacy requests.
· Helps with examination room appointments (if schedule and patient load allow).
· Assists staff members as needed with call-backs, and other duties as assigned.
· Keeps the treatment area clean and stocked.
· Performs other duties as directed.
Requirements
· HS diploma or educational equivalent.
· At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities.
· Ability to properly restrain patients.
· Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.
· Ability to complete assigned tasks in the time allotted without direct supervision.
· Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
· Excellent interpersonal communication skills.
· A commitment to outstanding client service.
· Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
· Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Auto-ApplyAllen County Moderate Care Coordinator
Patient service representative job in Lima, OH
Job Details Lima, OH Full Time High School Road Warrior First Nonprofit - Social ServicesDescription
Allen Compensation: $45,000
An OhioRise Moderate Care Coordinator is a professional working under Ohio Medicaid's OhioRise program serving children with complex needs across behavioral health, juvenile justice, child welfare, developmental disabilities, education and others. Moderate Care Coordinators work to deliver community based, wraparound care coordination. As a Care Coordinator, you'll guide children and families through the OhioRise program, helping them access the right services, build stronger support systems, and achieve better health outcomes. This role is all about collaboration, compassion, and advocacy as well as empowering families while working alongside providers and community partners to ensure care is coordinated and effective.
Working at NYAP
Generous Time off: 22 Days of Paid Time Off + 11 Paid Holidays, Summer hours during the summer!
Professional Growth: CEU's, ongoing training/education, tuition reimbursement, and supervision hours
Health and Wellness: Comprehensive healthcare packages for you and your family
And So Much More: Retirement Matching (401K), flexible hours, mileage reimbursement, phone allowance, paid parental leave
What is OhioRISE?
The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. In 2020, ODM introduced a new vision for Ohio's Medicaid program - one that strengthens Ohio's future and ensures everyone has the chance to live life to its full potential. OhioRISE, or Resilience through Integrated Systems and Excellence, is Ohio's first highly integrated care program for youth with complex behavioral health and multi-system needs.
National Youth Advocate Program is proud to announce that we were selected as the Care Management Entity (CME) in Catchment Area C, made up of 11 Ohio counties: Allen, Auglaize, Champaign, Clark, Darke, Hardin, Greene, Logan, Madison, Miami, and Shelby. The CME is responsible for delivering wraparound care coordination for children and youth enrolled in OhioRISE who have moderate behavioral health needs, and for helping to grow the system of care in the communities served to ensure the behavioral health needs of children and their families are met.
As a result, NYAP is seeking a fulltime CME Moderate Care Coordinator which will cultivate flexible, family-focused, community-based responsive services based on the High-Fidelity Wrap Around model of care coordination covering all of Allen County and overlap into Auglaize County as needed.
Under direct supervision of the Care Coordination Supervisor, this employee will aim to achieve the ultimate goal to keep youth in their homes, communities, and schools by assessing and delivering the appropriate services needed and reducing unnecessary out-of-home placement and potential custody relinquishment.
Responsibilities:
Cultivate flexible, family-focused, community-based responsive services based on the High Fidelity Wrap Around model of care coordination
Develop and maintain the Wraparound Team, including coordinating and leading team meetings
Coordinate and supervise implementation of the Plan of Care, including a Transition Plan and Crisis Plan with providers and community resources; update plan as necessary
Ensure family support and stabilization during crises
Provide and document the initial and ongoing Life Domain Assessment
Maintain all service documentation requirements, evaluation outcome requirements and data as required
Provide services in a timely manner and in accordance with Plan of Care and/or Crisis Plan
Utilize and monitor Flexible Funding and service coordination
Obtain weekly reports from subcontracted providers
Participate in after hours on-call response
Attend Program staff meetings, supervision and any other meetings as required
Participate in the Agency and Program CQI Peer review process
Perform duties to reflect Agency policies and procedures and comply with regulatory standards
Meet Agency training requirements
Report all MUl's to Site Manager and Supervisor immediately
Other duties as assigned
Qualifications
An MCC Care Coordinator will be a licensed or an unlicensed practitioner in accordance with rule 5160-27-01 of the Administrative Code
MCC care coordinators will complete the high-fidelity wraparound training program provided by an independent validation entity recognized by ODM
MCC Care Coordinators will successfully complete skill and competency-based training to provide MCC
MCC Care Coordinators will have experience providing community-based services to children and youth and their families or caregivers in areas of children's behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or a related public sector human services or behavioral health care field for:
(i) three years with a high school diploma or equivalent; or
(ii) two years with an associate's degree or bachelor's degree; or
(iii) one year with a Master's degree or higher
CME Moderate Care Coordinators will:
Have a background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development
Be culturally competent or responsive with training and experience necessary to manage complex cases
Have the qualifications and experience needed to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child- serving systems (e.g., child welfare, juvenile justice, education)
Live in one of the counties included in Catchment Area C
Driving and Vehicle Requirements
Valid driver's license
Reliable personal transportation
Good driving record
Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability
Apply today!
www.nyap.org/employment
Benefits listed are for eligible employees as outlined by our benefit policy.
Qualifications
An Equal Opportunity Employer, including disability/veterans.
ARM Patient Care Representative
Patient service representative job in Lima, OH
Do you have experience working in medical systems? Are you looking for Full Time work with a best places to work company?
About KeyBridge
Come work with us! We are an 18-time winner of Best Places to Work! At KeyBridge Medical Revenue Care, we pride ourselves on compassion, integrity, and excellence. Our mission is to bridge the gap between healthcare providers and their patients by delivering exceptional service and financial care with empathy and respect in a call center setting.
Position Overview
As an ARM Patient Care Representative, you'll be the voice of our clients - hospitals and healthcare organizations - helping patients navigate billing questions, process payments, and resolve account balances. This role blends customer service, problem-solving, and relationship-building to make a real impact on patients' lives.
What You'll Do
* Provide exceptional service: Handle inbound and outbound calls with professionalism and empathy, assisting patients with billing and payment questions and options.
* Resolve issues efficiently: Use analytical thinking and problem-solving skills to deliver accurate, timely solutions within a fast-paced environment while adhering to compliance and company standards.
* Navigate multiple systems: Find answers and details via multiple systems about the patient's account while assisting patients with complex inquiries.
* Collaborate and document: Maintain thorough notes on all interactions, support teammates, and mentor new representatives as needed.
* Promote our values: Build positive relationships with patients, clients, and colleagues while fostering teamwork and integrity.
Requirements
Strong written and verbal communication and active listening skills
Ability to multi-task and navigate multiple systems with ease
Experience working in medical systems, preferably billing systems, such as Epic, Cerna, etc.
Proficiency with Microsoft Office (Outlook,Teams)
A positive, professional attitude with self-motivation to succeed
Capacity to interpret written, oral, and visual instructions
Experience working remotely
Ability to pass the ACA certification tests when you become eligible
Ability to understand and communicate with Spanish-speaking patients is a plus
Salary Description Up to $18.00 based on relevant experience
Patient Care Coordinator
Patient service representative job in Findlay, OH
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
Answers and responds to telephone inquiries in a professional and timely manner
Schedules appointments
Gathers patients and insurance information
Verifies and enters patient demographics into EMR ensuring all fields are complete
Verifies vision and medical insurance information and enters EMR
Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
Prepare insurance claims and run reports to ensure all charges are billed and filed
Print and prepare forms for patients visit
Collects and documents all charges, co-pays, and payments into EMR
Allocates balances to insurance as needed
Always maintains a clean workspace
Practices economy in the use of _me, equipment, and supplies
Performs other duties as needed and as assigned by manager
Rehab Coordinator
Patient service representative job in Lima, OH
Job DescriptionDescriptionAsk about our tuition assistance program! Is your current employer willing to help you go to school to become a clinician? As TMC's Rehab Coordinator, you will oversee administrative tasks and coordinate patient care while assisting in the efficient daily operation of the therapy department under the supervision of the Therapy Care Navigator. You will be a professional representative of TMC throughout the facility as you develop and promote healthy relationships with all company and facility staff. Our Rehab Coordinators play an impactful role in successful execution of the TMC Experience.
Key Responsibilities
Transports and assists with patient care under the direct supervision of licensed therapists and in accordance with all state and federal laws.
Orders and maintains office supplies per company policy.
Responsible for the department filing, maintaining all filing cabinets, charts, and binders as described in the Facility Organizational Policy.
Prepares necessary forms to be distributed for physician signature and tracks the documentation so it is received in a timely manner.
Once the documentation is returned, complete a thorough review of the documentation to ensure it is complete, accurate and in compliance. Alert the Therapy Care Navigator, TCN, as required.
Make copies, scan, distribute, file all documentation in both charts and JBS (through Scan Snap) within the designated time frame to ensure all records are maintained accurately and are current and up-to-date.
Reviews DARs, treatment grids, and other reports as assigned to ensure accuracy and completion under supervision of TCN.
Attends meetings as directed by the TCN. Takes notes and communicates clearly and effectively back to the TCN and/or therapy staff all relative therapy information as needed.
Completes Tech Check List (Daily, Weekly, Monthly), notifies TCN of deficient areas and files as required.
Follows proper procedure for maintaining the cleanliness of the treatment and office areas.
Completes weekly sanitation of all equipment as directed by the TCN.
Represents the companies of TMC in a professional manner.
Promotes a positive work environment and follows company core values.
Develops and promotes working relationships with all company and facility staff.
Completes and monitors treatment scheduler and staff scheduler; secures PRN coverage when needed as directed by the TCN.
Reviews/approves time sheets daily under the direction of the TCN and in accordance with company policy.
Assist with answering phones and taking messages as necessary.
Check emails and distribute as necessary; ensures that All User and other company communications are distributed/or displayed for all staff to read.
Completes DAR and timesheet daily.
Completes assigned tasks as directed by the TCN, Area Manager and/or Regional Director.
Other duties as assigned.
Skills, Knowledge and Expertise
High School Diploma or GED.
Demonstrate computer proficiency.
Nurses' Aide Certification or equivalent health paraprofessional training and/or one year of experience in the rehabilitation field preferred.
Ability to successfully complete company Tech Coordinator training and testing.
Ability to demonstrate customer service and soft skills.
Ability to follow TMC Values and Mission Statement.
Excellent organizational skills. - Excellent communication and interpersonal skills.
Ability to multi-task, prioritize and meet deadlines within a teamwork environment.
Ability to identify, communicate and resolve issues and concerns as needed.
Maintain confidentiality.
Ability to lift and control 50 pounds.
TMC is an equal opportunity employer.
Benefits
New Grad Tuition Reimbursement Available!
Flexible Scheduling.
CEU and State Licensure Reimbursements.
13 Days of PTO and 6 Paid Holidays.
Plus one free Floating Holiday every year!
Internal Growth and Leadership Opportunities.
Mental Wellbeing Support Program.
Health, Dental, and Vision.
Retirement benefits (including 401k company match).
ASSURE Patient Specialist - Lima, OH (Per Diem/On Call)
Patient service representative job in Lima, OH
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings.
We have an opening in Lima, OH.
This is a paid per fitting position.
ESSENTIAL DUTIES
* Act as a contractor ASSURE Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.
* Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills
* Willingness to contact prescribers, caregivers and patients to schedule services
* Ability to accept an assignment that could include daytime, evening, and weekend hours
* Travel to hospitals, patient's homes and other healthcare facilities to provide fitting services
* Measure the patient to determine the correct garment size
* Review and transmit essential paperwork with the patient to receive the Assure garment and services
* Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings
* Flexibility of work schedule and competitive pay provided
* Adhere to Pledge of Confidentiality
* Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case.
COMPETENCIES
* Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement.
* Integrity: Commitment, accountability, and dedication to the highest ethical standards.
* Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
* Action/Results: High energy, decisive planning, timely execution.
* Innovation: Generation of new ideas from original thinking.
* Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
* Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations.
* Highly organized, service and detail orientated
* Passionate about the heart-failure space and a strong desire to make a difference
* Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
* Interest and desire for life-long learning to continuously improve over time.
Patient Care Coordinator
Patient service representative job in Troy, OH
This long-standing private hearing healthcare organization with nearly four decades of success is seeking a Patient Care Coordinator for its Troy, OH location. This organization operates multiple offices across Ohio and is known for its retail-focused, patient-centered approach to hearing care.
Position Overview
The Patient Care Coordinator will play a key role in the daily operations of the practice. This position requires a friendly, organized, and dependable professional who can create a welcoming experience for patients while maintaining smooth front-office workflow. We are seeking a candidate who can step in confidently and provide consistent, high-quality support.
Key Responsibilities
Greet and check in patients with professionalism and warmth
Answer and make incoming/outgoing phone calls
Schedule and confirm appointments
Handle patient invoicing and payment collection
Provide general office and administrative support
Perform insurance verification if needed
Maintain accurate patient records and assist with office workflow
Qualifications
Prior experience in a patient-facing, administrative, or healthcare setting preferred
Strong customer service and communication skills
Ability to multitask and maintain attention to detail
Professional, dependable, and team-oriented demeanor
Comfortable working in a retail-influenced healthcare environment
Compensation & Benefits
Hourly Rate: $16-$18 (potentially higher depending on experience)
Vision, Dental, and 401(k) benefits
PTO, vacation time, and a paid mental health day
Access to Dave Ramsey's SmartDollar financial wellness program
Monday-Friday schedule with holidays and weekends off
If you think this role could be a good fit, we'd love to chat!
Apply today!
HHR will disclose details in further conversation.
Contact us today!
Our service comes to you at no charge and your confidentiality is 100% protected.
Hearing Healthcare Recruiters is a professional job placement and recruiting firm that focuses exclusively on the hearing industry. We work with Academia, Audiologists, ENTs, Hearing Industry Manufacturers, Hearing Instrument Specialists, Hospitals, Manufacturer Representatives, Private Practices, and Retail Dispensaries.
Let's start a conversation -
Hearing Healthcare Recruiters: ************ (Pacific Time Zone)
HearingHealthcareRecruiters.com
Auto-ApplyPersonal Care Specialist (STNA) FT nights
Patient service representative job in Troy, OH
Job DescriptionWhat You Should Know About the Personal Care Specialist Role:
This is a Full-Time position at our Troy Hospice House Inpatient facility
will also have Unit Clerk duties as well
Schedule will include three 12 hour shifts, 7pm-7:30am with an every other weekend/holiday rotation
We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed
The Personal Care Specialist's Essential Duties Are:
Our STNAs are titled "Personal Care Specialist" because they are valued for their expertise in taking care of the patient's personal needs with dignity, compassion and empathy. You could become a Personal Care Specialist that provides quality nursing assistance to patients, assists the family with the care of the patient and works with a team that relies on your input from the close relationship you develop with the patient. The Unit Coordinator position would be responsible for Hospice House communications between staff and patients, and facilitation of the admission and transfer process for patients entering and leaving the Hospice House and maintaining medical records
Qualifications:
High school diploma or GED;
Certified State Tested Nursing Assistant with the State of Ohio without any board actions;
one year of experience preferred;
Certification in Hospice & Palliative Medicine (CHPNA) preferred, required within two years of employment;
Computer skills sufficient to properly document services and care.
Ability to drive during daytime, nighttime or inclement weather.
Valid Driver's license with Safe Driving Record.
State minimum automobile insurance coverage.
Benefits & Perks: your health and happiness matters! We offer:
Competitive Pay (we actually mean it!)
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Preparation for certification and pay incentive on Hospice certification achievement
Scrubs provided
Mileage reimbursement
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!
Ohio's Hospice offers opportunity, advancement, and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are passionate about taking care of our patients and each other!
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Miami County.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.
Medical Office Patient Service Associate - PRN
Patient service representative job in Decatur, IN
Job Description
Under the supervision of Providers and the Physician & Provider Services Practice Administrator, the Medical Office Patient Service Associate is responsible for managing front office operations, including answering phone calls, scheduling patient appointments, and facilitating check-in and check-out processes. Key responsibilities include collecting insurance information, processing payments, and maintaining accurate patient medical records. This role involves close collaboration with Providers and the Practice Administrator to ensure exceptional patient care and quality outcomes.
Requirements:
PRN
HS Diploma Required
Front Desk/Clerical Experience Preferred
Customer Service Representative
Patient service representative job in Findlay, OH
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.
Status: Full Time
Location: Findlay, OH
Hart Medical Equipment offers a competitive salary and benefits package. EOE
Customer Service Representative
SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Greet customers and maintain a positive, empathetic and professional attitude during interactions.
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Assists all internal and external customers in a professional manner.
Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
Coordinates home equipment service request with Dispatch for prompt delivery.
Acquire and retain strong production knowledge in order to provide customers with product and service information.
Keeps the showroom and the shelf inventory clean, rotated and in order.
Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed.
Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment.
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
Understanding and striving to meet or exceed department metrics while providing excellent customer service.
Making sales or recommendations for products or services that may complement client needs, as applicable.
Other duties as assigned by management.
QUALIFICATIONS
To perform as a customer service representative successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
· High school diploma or general education degree (GED).
· 6 months of relevant customer service experience preferred.
Skills & Abilities
· Excellent interpersonal, written and oral communication skills.
· Customer service orientation
· Attention to detail
· Good data entry skills
· Proficiency with computers, with strong typing skills
· Ability to work in a fast paced environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.
By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at **********************************************
IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
Auto-ApplyPatient Care Coordinator
Patient service representative job in Findlay, OH
Be part of a family-owned, rapidly growing company that prides itself in using state-of-the-art technology, has a team-oriented work environment and gives you the opportunity to work alongside some of the dental industry's greatest owners, administrators, doctors and dental assistants. In addition, you will be paired with a team lead/office manager who is invested in you and your success!
No weekends or late nights!
Description:
Pure Smiles-Findlay is offering an exciting career opportunity as a
Patient Care Coordinator
. In this role, you will:
be an integral part of our dynamic team of dental health care professionals
represent the Pure Smiles brand by being warm, friendly and helpful as well as a team player and comfortable with change
greet and check in patients promptly and courteously, and provide them clear, accurate information about their scheduled appointment/treatment
communicate with the clinical staff during the patient's appointment to keep everyone on schedule and informed about patient's needs
respond to incoming text messages, emails, appointment requests, and voicemail (multi-tasking skills are critical!)
coordinate with the practitioner, the patient, and their insurance provider to determine estimated treatment costs based upon the proposed treatment plans, applicable lab fees, and benefits coverageincrease new patient growth by supporting marketing and promotional programs, including recall, continuing care calls, and working with referrals
We Provide:
A full-time opportunity: Monday through Wednesday 7:30am-5pm and Thursday 7:30am-4pm, as well as one Friday a month from 7:30am-2pm.
Paid time off, health and dental insurance, 401(k) and 401(k) matching, paid time off, 3 paid sick days, 7 paid holidays, uniform/clothing allowance, new Teammate dental exam, continuing education and much more!
We are Looking for Candidates Who:
have dental practice experience and know dentistry terms
want to make a positive lasting difference in the lives of our patients through high quality dentistry
are passionate, pursue continuous growth, possess gratitude, and have an abundance mindset
approach each day with motivation, determination and confidence
possess excellent communication, teamwork, multi-tasking and customer service skills
are reliable, timely and able to build trust with patients
thrive in a culture of empowerment, advanced technology and education
enjoy working on a team and having fun!
If this is you, WE are your match! Pure Smiles-Findlay looks forward to meeting you!
Apply today to speak with a recruiter and learn more!
*Pure Smiles is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Pure Smiles prohibits discrimination and harassment and affords equal employment opportunities to teammates and applicants without regard to any characteristic (or classification) protected by applicable law.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Uniform allowance
Vision insurance
Schedule:
8 hour shift
COVID-19 considerations:
Our office has COVID-19 precautions in place to protect our staff and our patients.
Ability to commute/relocate:
Findlay, OH: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 2 years (Preferred)
Dental terminology: 1 year (Required)
Computer skills: 1 year (Required)
Work Location: In person
Medical Office Patient Service Associate - PRN
Patient service representative job in Decatur, IN
Under the supervision of Providers and the Physician & Provider Services Practice Administrator, the Medical Office Patient Service Associate is responsible for managing front office operations, including answering phone calls, scheduling patient appointments, and facilitating check-in and check-out processes. Key responsibilities include collecting insurance information, processing payments, and maintaining accurate patient medical records. This role involves close collaboration with Providers and the Practice Administrator to ensure exceptional patient care and quality outcomes.
Requirements:
PRN
HS Diploma Required
Front Desk/Clerical Experience Preferred
Patient Access Representative (Emergency) - Part Time - 2nd Shift
Patient service representative job in Sidney, OH
Wilson Health is looking for a Patient Access Specialist (Emergency dept.) for our hospital campus located in Sidney, Ohio (North Dayton, Ohio area). Key Perks and Benefits: * Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
* Generous paid time off program beginning day one
* Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental, Prescription, and Vision Insurance- Eligible for coverage the first of the month after date of hire.
* H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
* Company Paid Life, Short Term and Long-Term Disability Insurance
* Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
* Industry leading retirement plan- employer contributions begin day one, no waiting period for participation
* Tuition Assistance Program
Who We Are:
At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health.
Employment Status: Part Time
Shift: 2nd Shift (3pm-11pm)
Working Hours: 20 hours weekly (40 hours bi-weekly), Every other weekend and holiday.
Position Reports to: Director of Patient Access and Medical Records
SUMMARY:
Under the direction of the Director of Patient Access arranges for the efficient and orderly registration of outpatients. Ensures that accurate patient information is collected and that patients are made aware of hospital policies and procedures. Schedules and pre-registers all scheduled outpatients for participating departments. Provides telecommunication to and from departments and physicians' offices. Answers questions about testing from offices and patients or refers to appropriate source.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Registers and interviews patient or patient's representative to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill and other demographic and financial information deemed necessary to complete patient record.
* Answers telephone, schedules appointment(s) for outpatient testing and pre-registers patient for same in an accurate and efficient manner.
* Maintains proper phone etiquette and responds to all inquiries or routes call to the appropriate area.
* Appointments scheduled per department guidelines and policy.
* Enters pre-registration information in the HIS system on scheduled appointments in an accurate manner per department policy.
* Enters patient information into computer and routes printed copies to designated department.
* Prepares ID bracelets for Same Day Surgery patients and routes appropriately.
* Obtains necessary signatures of consent from the patient/representative and explains patient's rights to the patient/representative.
* Reviews computer print outs for correct information, separates and distributes copies to appropriate departments.
* Maintains files and keeps forms current.
* Effectively present information and respond to questions from managers, staff members, patient, patient's family, and the general public. These would include the pediatric client, the adolescent client, the young-middle aged client, and the geriatric client.
* Demonstrates a comprehensive knowledge in changing government regulations. Must maintain local and national medical review policies and precertification of outpatients. Will screen diagnosis on patients with Medicare Health Insurance for procedures that have LMRP's in place and request additional information from Dr. offices as needed or present patient with an Advanced Beneficiary Notice if needed for non-compliant diagnosis.
* Additional responsibilities may be required for lead roles such as providing recommendations for process improvement and maintaining quality aspects within Patient Access.
* Aware of the functions within the scope of the hospital policy/procedure.
* Aware of and responds to Disaster/Fire Plan per policy.
* Maintains patient confidentiality at all times.
* Performs other duties within scope of responsibility as assigned
EDUCATION and/or EXPERIENCE:
* High School diploma or general education degree (GED)
* 3 months of similar Registration experience preferred or must have great customer service skills in previous roles
* Epic charting experience preferred
Mission & Vision & Values:
* Improve the health and wellness of the community by delivering compassionate, quality care.
* Be a trusted, nationally recognized leader of innovative, collaborative, community health.
* A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.
EOE (Equal Opportunity Employer)
Front Desk Registration Specialist - Full Time
Patient service representative job in Findlay, OH
Summary: The Front Desk Registration Specialist greets and engages with patients, as well as provides a wide range of administrative support for the medical office. General Summary of Duties: (Other duties may be assigned.)
Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone; Maintain reception area, direct patients, and answer patients' questions
Check in patients and update/verify required patient information in EMR system
Ensure required paperwork is issued to patient and communicate completion instructions
Collect any required patient payments; Balance payments at end of day and promptly turn into Accounts Receivable
Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
Assist patients with mobility and access to wheelchairs if necessary; Coordinate transportation for patient if necessary
Properly utilize EMR system and remain up to date on required training and procedures related to EMR system; Demonstrate proficiency in appointment scheduling and accurate documentation in patient's chart
Secure patient information and maintain patient confidentiality
Assist in coverage of other staff when necessary; Participate in orientation of employees when needed
Communicate efficiently with other departments to ensure best care for patient
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required Education and Training:
High School diploma or equivalent required at minimum
Experience working in related position preferred
Physical Demands and Working Conditions/Requirements:
Work may require stooping, bending, reaching, and moderate lifting of up to approx. 50 pounds while assisting patients with mobility and positioning, moving supplies, and performing other daily job functions
Requires prolonged periods of sitting at desk and working at computer
Must have good computer and telephone communication skills and able to operate misc. office equipment
Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
Ability to work in fast-paced environment in a professional medical office setting
Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions
Position Type and Expected Hours of Work: Full time: 40 hours minimum per week; available for overtime as needed; varied day shift hours on weekdays with occasional coverage required on Saturdays Travel Requirements: Moderate travel may be required to assist in coverage at satellite offices Full-time Benefits
Health, Dental, and Vision Insurance
401k Plan, 3% Safe Harbor Non-Elective Employer Contribution
Employer-provided $25,000 Group Life Insurance
Voluntary Life Insurance
Short-Term and Long-Term Disability
Accident, Hospital, Critical Illness/Cancer Benefits
Mileage Reimbursement for travel between office locations
Certificate and Continuing Education Reimbursement
Accrual Paid Time Off (up to 19 days off within 1st year)
6 Paid Holidays Per Year
Closed on Major Holidays
Registration Specialist - 652
Patient service representative job in Wren, OH
DepartmentUCC/OH-WARREN - 507509Worker Sub TypeRegularWork Shift
Pay Grade
Job DescriptionRegistration Specialist performs registration duties including greeting and assisting patients in an efficient, professional manner. Education High School Diploma or equivalent preferred
Qualifications
• Must have strong skills in reading, writing, spelling, grammar, punctuation and mathematical calculations. • Must demonstrate strong interpersonal skills and ability to deal effectively with conflict situations. • Must be willing to travel to all Urgent Care Clinics. • The individual must demonstrate knowledge of the principles of growth and development over the life span, possess the ability to assess data reflective of the patient's status, and interpret the appropriate information needed in order to provide care for the age group of patients served.
FLSA Classification
Non-exempt
Physical Demands
6 A Customer ServiceBenefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
Auto-ApplyAdmission Reg Clerk Full-time Second Shift w/Weekend and Holiday Rotation
Patient service representative job in Napoleon, OH
Responsibilities: An Admissions/Registration Clerk is responsible for greeting and monitoring the in-flow and out-flows of patients in the hospital. This position enters all admissions and discharges, verifies insurance information, collects payments and processes all department changes related to patient demographic and insurance information needed to bill claims in a timely manner.
Qualifications: GED or High school diploma required. Two years post high school training in secretarial sciences, business, or management and prior work in data entry and medical office secretarial preferred.
Medical Office Admin (OA)
Patient service representative job in Piqua, OH
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career as Medical Office Admin by joining a rapidly growing company? If you answered “yes" to any of these questions - this is Medical Office Admin is for you!
Daily Duties of a Medical Office Admin:
Answering phones
Scheduling appointment
ReferralsInsurance verification/authorization
Complete charge entry
Billing and filing
Additional tasks as needed
Hours for this Position: Monday-Friday 8am - 5pm
Advantages of this Opportunity:
Competitive salary up to $14HR depending on experience and interview
Diversified Healthcare Company
Innovative approaches, products and services
Work with a company that has been successfully established for over 150 years and has locations in all 50 states!
Interested in being considered?
If you are interested in applying to this position, please click Apply Now and email your resume to Aileen Jucar
Qualifications
At least two years of experience of medical front office doing scheduling, insurance verifications and authorizations, checking in and out, answering phones, and prepping charts
Bubbly personality and great patient-focused customer service skills
Strong organizational skills and easily adaptable
Preferred but not a MUST: EMR/EHR(Especially NextGen or Epic), Orthotic & Prosthetics experience, Orthopedic experience, DME or workers comp experience
Insurance Verification Specialist - Must Be Local
Patient service representative job in Bellefontaine, OH
Job Details Mary Rutan Health Center - Bellefontaine, OH Full-Time Day (1st Shift) Description
Verifies patient insurance coverage for therapy services and effectively documents benefit information. Subject matter expert in completing the prior authorization process and pre-determination with insurance companies. Able to answer patient questions regarding financial obligations. Oversees charge reconciliation to ensure billing accuracy. Services on the internal denials team and actively researches causes/trends for therapy denials. Works closely with the billing office and coding team to adjust past claims related to coding issues. Reviews relevant data for each of the therapy departments and generates daily, weekly, and monthly reports. Assists with workflow management as it elates to scheduling/chart organization/insurance verification. Communicates effectively with office staff and therapists regarding insurance issues/concerns. Fills in for front office stations in the event of staff shortages.
Regulatory Requirements
High school graduate or equivalent.
Prior experience in a medical setting is required.
Experience with insurance preferred.
Language Skills
Ability to communicate in English, both verbally and in writing.
Additional languages preferred.
Excellent interpersonal skills.
Skills
Meditech experience is preferred.
Excel spreadsheet/data analysis skills are required.
Knowledge of medical terminology is preferred, especially ICD-10 and CPT codes.
Ability to type 40 words per minute.
Patient Care Coordinator
Patient service representative job in Findlay, OH
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.