Patient service representative jobs in Olean, NY

The Patient Service Representative provides customer service to all customers, both over the phone and at the check-in area, for all arriving and departing patients. This position is responsible for scheduling future appointments both in person and via the telephone, registering new patients in the EHR, checks registration forms for completeness and accuracy, and scans registration into patient EHR. Job Responsibilities: Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy. Promptly and courteously, greet arriving patients and guests. Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out. Process payments received via mail, phone, or in-person. Schedules future appointments as needed, at both checkout window and over the phone. Refer patients to Patient Accounts Office if financial plans are necessary. Scans all completed patient paperwork into patient EMR in a timely manner. Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider. Monitors appointment schedules Respond to Patient/Physician inquiries Reschedule patient appointments when providers call in sick or schedule time off. Direct patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller. Call appointment reminders for physicals and all new patient appointments and change appointment status to “confirm” when done. Call failed appointment reminder calls to attempt to confirm appointment. The ability to communicate effectively with patients and staff from all departments. Attend regular staff meetings, trainings, and other meetings as requested. Maintain a safe, clean and orderly work area at the front desk and waiting room. Schedule interpreters (internal or external) for patient appointments. Balance cash receipts at the end of shift and prepare appropriate reports. Make sure the building is unlocked in the morning, and locked at night with the alarm set by the last employee to leave the building. Adheres to all organizational policies and procedures. Any other reasonable requests from management. Requirements Skills/Qualifications: Communicates effectively with patients, and co-workers in other departments Participate in organizational efforts to provide the highest quality patient care Ability to work a flexible schedule. Some evenings and weekends may be required. Education/Experience: High School diploma or equivalent. 1-2 years of medical office experience/call center preferred 1-2 years of prior administrative or customer service experience Comprehensive Benefits: Health / Dental /Vision Insurance Retirement Plan Tuition Reimbursement Public Service Loan Forgiveness Generous Time Off Salary Description $18

Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities The Customer Service Representative plays a key role in delivering accurate, timely, and professional support to both internal and external customers regarding a wide range of loan servicing topics. This position requires a comprehensive understanding of consumer, mortgage, and commercial loans, as well as related operational processes such as payments, escrow, amortization, payoffs, and account maintenance. Essential Responsibilities: Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner. Serve as the first line of support for incoming telephone inquiries from customers, branch staff, and internal departments regarding loan accounts, including payoffs, payment histories, billing disputes, escrow accounts, amortization schedules, interest calculations, and more Research and resolve complex account issues, perform necessary loan maintenance, and communicate resolutions clearly and professionally Reorder coupon books and process installment loan payment deferments, including due date changes, in accordance with bank policy and customer requests Respond to and document requests related to automatic funds transfers (AFTs), ACH payment activity, deceased borrower procedures, and account adjustments Prepare and send customer correspondence related to loan servicing inquiries, account updates, or other transactional needs Respond to and fulfill loan information requests received from government agencies, financial institutions, and legal representatives Coordinate and collaborate with other departments and team members to ensure accurate information flow and efficient service resolution Utilize loan servicing systems, document imaging platforms, and Microsoft Office tools to process, track, and report work activities Maintain working knowledge of consumer protection laws and regulations including but not limited to FCRA, SCRA, MLA, RESPA, SII as well as internal loan servicing procedures Participate in departmental projects or initiatives as needed and contribute toward continuous process improvement Maintain a high level of professionalism and customer service, balancing empathy and compliance in every interaction Ancillary Duties: As an integral member of the Loan Operations Department, this position is also responsible to provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals. Qualifications Education, Training and Requirements: Associates Degree in Business or Finance preferred (or equivalent relative work experience) All applicants must be 18 years of age or older Skills: Strong verbal and written communication skills with a professional, customer-focused demeanor Excellent attention to detail, time management, and organizational skills Ability to multi-task and work effectively in a fast-paced, high-volume environment Proficient in Microsoft Office, especially Word and Excel Strong data entry, computer navigation, and system documentation skills Solid research, problem-solving, and critical thinking abilities Team-oriented with a collaborative approach to achieving goals Experience: One-year experience in customer service or related financial services role normally required Experience in loan operations or loan support functions a strong plus

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy. What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values: * Clinical quality * Integrity * Service excellence * Teamwork * Accountability * Continuous improvement * Inclusion Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America. At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, *********************************** to learn more about our benefits. Your ideas should inspire change. If you join our team, they will. Responsibilities The Patient Services Representative (PSR) serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support in a fast-paced medical office. This role is essential in ensuring a smooth patient experience from check-in to check-out, while maintaining confidentiality and professionalism. Key Responsibilities: * Greet patients and visitors warmly, ensuring a welcoming and professional environment. * Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems. * Verify patient insurance coverage and obtain necessary authorizations or referrals. * Collect and process co-pays, deductibles, and outstanding balances. * Maintain accurate patient records and update demographic and insurance information. * Answer incoming calls, respond to inquiries, and route messages appropriately. * Assist with patient check-in and check-out procedures. * Coordinate with clinical staff to ensure timely patient flow. * Handle medical records requests in compliance with HIPAA regulations. * Support administrative tasks such as scanning, faxing, and filing. Qualifications * High school diploma or equivalent required; associate degree or medical office training preferred. * 4-5 years of relevant work experience. * Proficiency with EHR systems (e.g., Epic, Cerner, Athenahealth) and Microsoft Office Suite. * Strong communication and interpersonal skills. * Ability to multitask, prioritize, and work in a team-oriented environment. * Knowledge of medical terminology and insurance processes is a plus. * Bilingual skills are a plus. USD $18.00/Hr. USD $23.00/Hr. * High school diploma or equivalent required; associate degree or medical office training preferred. * 4-5 years of relevant work experience. * Proficiency with EHR systems (e.g., Epic, Cerner, Athenahealth) and Microsoft Office Suite. * Strong communication and interpersonal skills. * Ability to multitask, prioritize, and work in a team-oriented environment. * Knowledge of medical terminology and insurance processes is a plus. * Bilingual skills are a plus. The Patient Services Representative (PSR) serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support in a fast-paced medical office. This role is essential in ensuring a smooth patient experience from check-in to check-out, while maintaining confidentiality and professionalism. Key Responsibilities: * Greet patients and visitors warmly, ensuring a welcoming and professional environment. * Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems. * Verify patient insurance coverage and obtain necessary authorizations or referrals. * Collect and process co-pays, deductibles, and outstanding balances. * Maintain accurate patient records and update demographic and insurance information. * Answer incoming calls, respond to inquiries, and route messages appropriately. * Assist with patient check-in and check-out procedures. * Coordinate with clinical staff to ensure timely patient flow. * Handle medical records requests in compliance with HIPAA regulations. * Support administrative tasks such as scanning, faxing, and filing.

Company:Marsh McLennan AgencyDescription: Marsh McLennan Agency Customer Service Representative, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Customer Service Representative at Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Customer Service Representative on the Business Insurance team, you will be committed to prompt, courteous, knowledgeable service to clients and colleagues. You will work closely with our Business Insurance team providing support, which includes processing policy changes, certificates and evidence of property insurance, and policy audits; all while maintaining the highest level of accuracy. Our future colleague. We'd love to meet you if your professional track record includes these skills: High school diploma required. Property & Casualty license (or ability to obtain within 90 days) At least 1 year of Commercial Insurance experience Two (2) years Customer Service experience Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future These additional qualifications are a plus, but not required to apply: Associates or Bachelors degree preferred Experience working with EPIC We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfilment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAMID #LI-Office #MMABI The applicable base salary range for this role is $34,700 to $64,600.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

About Us For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment. SUMMARY We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy. If this sounds like you, please apply! MINIMUM QUALIFICATIONS EDUCATION: Associate degree EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar). KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs. SKILLS: Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision. Effective communication skills. PHYSICAL REQUIREMENTS Must have the capability to use a computer for extended periods of time. Verbal and written communication are required for this position. SPECIFIC POSITION DUTIES Directly communicates with customers, (via telephone, electronic media, in person). Support On-Time delivery goals of the customer and Gowanda Electronics. Communicate with internal departments to ensure customer requirements are met. Maintain up to date files for Customer accounts. Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required. Maintain up-to-date listing of portal log in and password information. Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer. Maintain forecasts for assigned products in an accurate and timely manner. Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary. Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer. When appropriate, may prepare and submit quotes and bids to customers, including: Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain. Forward customer specifications to Supply Chain and/or Engineering as required. Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines. Maintains Quote Log. Participate in Sales Account meetings as required. Participate in weekly Production Planning meetings. Participate in other meetings as required. Provide coverage to the Company's phone system as specified. Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory. Process Customer complaints in accordance with Gowanda Quality Management System. Perform other customer-related duties as requested. Meet all Company training requirements within established guidelines. Maintain a clean and organized work area. Promote “Safety First”, helping the Company to achieve “0” safety incidents. Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity. Additional administrative/office duties when needed. Why should you join our team? Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise. We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities! Annual pay increases Medical, Dental, Vision, & Prescription plans Flexible Spending Accounts (FSA) 401K Program with Employer Match Group Life Insurance Short & Long Term Disability Coverage Vacation & Sick (in addition to 11 paid holidays) This position is not eligible for relocation allowance. Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. Veterans are encouraged to apply.

About Us For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment. SUMMARY We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy. If this sounds like you, please apply! MINIMUM QUALIFICATIONS EDUCATION: Associate degree EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar). KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs. SKILLS: Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision. Effective communication skills. PHYSICAL REQUIREMENTS Must have the capability to use a computer for extended periods of time. Verbal and written communication are required for this position. SPECIFIC POSITION DUTIES Directly communicates with customers, (via telephone, electronic media, in person). Support On-Time delivery goals of the customer and Gowanda Electronics. Communicate with internal departments to ensure customer requirements are met. Maintain up to date files for Customer accounts. Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required. Maintain up-to-date listing of portal log in and password information. Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer. Maintain forecasts for assigned products in an accurate and timely manner. Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary. Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer. When appropriate, may prepare and submit quotes and bids to customers, including: Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain. Forward customer specifications to Supply Chain and/or Engineering as required. Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines. Maintains Quote Log. Participate in Sales Account meetings as required. Participate in weekly Production Planning meetings. Participate in other meetings as required. Provide coverage to the Company's phone system as specified. Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory. Process Customer complaints in accordance with Gowanda Quality Management System. Perform other customer-related duties as requested. Meet all Company training requirements within established guidelines. Maintain a clean and organized work area. Promote “Safety First”, helping the Company to achieve “0” safety incidents. Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity. Additional administrative/office duties when needed. Why should you join our team? Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise. We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities! Annual pay increases Medical, Dental, Vision, & Prescription plans Flexible Spending Accounts (FSA) 401K Program with Employer Match Group Life Insurance Short & Long Term Disability Coverage Vacation & Sick (in addition to 11 paid holidays) This position is not eligible for relocation allowance. Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. Veterans are encouraged to apply.

Job Description About Us For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment. SUMMARY We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy. If this sounds like you, please apply! MINIMUM QUALIFICATIONS EDUCATION: Associate degree EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar). KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs. SKILLS: Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision. Effective communication skills. PHYSICAL REQUIREMENTS Must have the capability to use a computer for extended periods of time. Verbal and written communication are required for this position. SPECIFIC POSITION DUTIES Directly communicates with customers, (via telephone, electronic media, in person). Support On-Time delivery goals of the customer and Gowanda Electronics. Communicate with internal departments to ensure customer requirements are met. Maintain up to date files for Customer accounts. Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required. Maintain up-to-date listing of portal log in and password information. Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer. Maintain forecasts for assigned products in an accurate and timely manner. Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary. Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer. When appropriate, may prepare and submit quotes and bids to customers, including: Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain. Forward customer specifications to Supply Chain and/or Engineering as required. Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines. Maintains Quote Log. Participate in Sales Account meetings as required. Participate in weekly Production Planning meetings. Participate in other meetings as required. Provide coverage to the Company's phone system as specified. Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory. Process Customer complaints in accordance with Gowanda Quality Management System. Perform other customer-related duties as requested. Meet all Company training requirements within established guidelines. Maintain a clean and organized work area. Promote “Safety First”, helping the Company to achieve “0” safety incidents. Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity. Additional administrative/office duties when needed. Why should you join our team? Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise. We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities! Annual pay increases Medical, Dental, Vision, & Prescription plans Flexible Spending Accounts (FSA) 401K Program with Employer Match Group Life Insurance Short & Long Term Disability Coverage Vacation & Sick (in addition to 11 paid holidays) This position is not eligible for relocation allowance. Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. Veterans are encouraged to apply.

Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Weigh and purchase inbound scrap, obtain required information from customers for all transactions. Complete purchasing and shipping documents. Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager. Provide a best-in-class customer experience. Organized and Neat. Willingness to learn all aspects of the office. Willing to cross-train in other positions and assist other teammates as needed. Ability to work in a fast-paced, non-stop environment while providing excellent customer service. Other duties as assigned by Management QUALIFICATIONS: 3+ years previous customer service experience preferred. Must be able to work well under pressure while providing excellent customer service. Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines. Must have excellent customer service, communication, organizational and time management skills. Dependable and consistent work ethic. Must have the willingness to learn the facets of the scrap metal recycling industry. Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro). Ability to meet attendance schedule with dependability and consistency.

ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Additional Information All your information will be kept confidential according to EEO guidelines.

Casual offers approx. 8-15 hours weekly. Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Job Description Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Responsive recruiter Benefits: Free uniforms Opportunity for advancement Training & development Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Weekly Pay Part time and Full time employment opportunities Consistent set schedules Culture driven company Employee recognition programs Positive Team Culture Career Growth Opportunities Primary Responsibilities: Provide WOW Customer Service to our members Assist with class scheduling and billing Work in a sales capacity to sell new memberships Conduct cold and warm calls to potential customers to promote memberships and services Follow up with leads from inquiries, website sign-ups, and previous customers Handle objections professionally and help customers understand the benefits of our programs Job Qualifications and Skills: Ability to work with children Excellent communication and organizational skills High energy and a sales-driven mindset Strong work ethic and ability to handle rejection positively Previous sales experience preferred, but not required Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities: Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way. Conduct cold calling to potential customers from lead lists Follow up with warm leads via phone, text, and email Explain membership options, class schedules, and promotions Track customer interactions and follow-ups in the system Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature.. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Work 1 swim instructor/lifeguard shift per week All other duties as assigned Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $16.50 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Mosaic Health Mt Morris has an immediate opening for a Patient Access Associate to provide compassionate customer service for a diverse patient population. Duties to include, but not limited to: greeting patients; performing registration duties such as obtaining demographics/insurance information and verifying eligibility; accepting/collecting payments; answering/routing telephone calls; completing insurance and claim forms, and scheduling/confirming patient appointments. Effective communication and team cooperation essential to this key front end office position.

Patient Services Representative (PSR)/Medical Receptionist Join General Physician, P.C. Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family. With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss. Location: OBGYN Office in Orchard Park, NY Position Type: Part-time, 24 hours per week. Schedule varies but availability needed Monday, Tuesday, Friday between 6:30am-6:15pm. Why General Physician, P.C.? Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime! Comprehensive Benefits: Medical, dental, vision, and more. Generous PTO: Enjoy your well-deserved time off. 401(K) with 3% Employer Contribution: Secure your financial future. Employee Discounts: Exclusive deals, including Verizon Wireless. What you will be doing: The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow. Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols. Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist. Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients. Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner. Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals. Process end-of-day reconciliation of cash and credit card payments. Perform general office duties such as document preparation, scanning, and filing. Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments. Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations. Deliver exemplary customer service to provide a positive patient experience across the organization. Perform other duties assigned by management. The education and experience you need: High school diploma required; two-year college degree preferred Proven work experience in a healthcare facility or strong customer service experience preferred Knowledge of insurance and medical terminology preferred Strong written and verbal communication skills with ability to utilize computer programs Join General Physician, P.C., and make a difference in the lives of patients while advancing your career! * The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

Job Description About Us For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment. SUMMARY We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy. If this sounds like you, please apply! MINIMUM QUALIFICATIONS EDUCATION: Associate degree EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar). KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs. SKILLS: Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision. Effective communication skills. PHYSICAL REQUIREMENTS Must have the capability to use a computer for extended periods of time. Verbal and written communication are required for this position. SPECIFIC POSITION DUTIES Directly communicates with customers, (via telephone, electronic media, in person). Support On-Time delivery goals of the customer and Gowanda Electronics. Communicate with internal departments to ensure customer requirements are met. Maintain up to date files for Customer accounts. Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required. Maintain up-to-date listing of portal log in and password information. Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer. Maintain forecasts for assigned products in an accurate and timely manner. Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary. Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer. When appropriate, may prepare and submit quotes and bids to customers, including: Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain. Forward customer specifications to Supply Chain and/or Engineering as required. Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines. Maintains Quote Log. Participate in Sales Account meetings as required. Participate in weekly Production Planning meetings. Participate in other meetings as required. Provide coverage to the Company's phone system as specified. Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory. Process Customer complaints in accordance with Gowanda Quality Management System. Perform other customer-related duties as requested. Meet all Company training requirements within established guidelines. Maintain a clean and organized work area. Promote “Safety First”, helping the Company to achieve “0” safety incidents. Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity. Additional administrative/office duties when needed. Why should you join our team? Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise. We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities! Annual pay increases Medical, Dental, Vision, & Prescription plans Flexible Spending Accounts (FSA) 401K Program with Employer Match Group Life Insurance Short & Long Term Disability Coverage Vacation & Sick (in addition to 11 paid holidays) This position is not eligible for relocation allowance. Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. Veterans are encouraged to apply.

Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Additional Information All your information will be kept confidential according to EEO guidelines.

Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.