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Patient service representative jobs in Savannah, GA - 203 jobs

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Patient Service Representative
Customer Service Representative
Patient Service Specialist
Front Desk Coordinator
Registration Clerk
Patient Representative
Patient Access Representative
Front Office Coordinator
Medical Receptionist
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Patient Administration Specialist
  • Customer Service Representative

    Insight Global

    Patient service representative job in Riceboro, GA

    Desired Qualifications: 1 year minimum of experience working in an office setting (customer service, logistics, supply chain, or relevant role). Experience working in a high-volume email/ call environment. Ability to effectively communicate with customers via email and phone. Strong problem-solving skills and solution-oriented mindset. Experience utilizing Microsoft Word, Excel, and PowerPoint. Ability to work 5 days onsite per week in Riceboro, GA. Day-to-Day: A large chemical manufacturing client of Insight Global is seeking a Customer Service Representative to join their Customer Service team in Riceboro, GA. In this role, managing a region of accounts that have relationships with the resellers, and handle all issues that come from the accounts via email and phone. You will be responsible for handling situations involving invoice disputes, placing new orders, incorrect entries, etc. You will handle 200+ emails a day, with the occasional phone call with customers, and interact with the planning, scheduling, regulatory, and inventory team on a daily basis to ensure customer issues are corrected. The established pay rate for this position is $20-22/hour based on experience and skillset.
    $20-22 hourly 3d ago
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  • Customer Service Representative

    Meridth Lamas-State Farm Insurance Agent

    Patient service representative job in Savannah, GA

    ProSight Talent is excited to partner with a nationally recognized insurance leader to present an outstanding career opportunity in Savannah, GA. Client Service Representative - Savannah, GA Full-Time | Local Office | Career Growth Opportunity Are you a people-first professional who enjoys building relationships and helping others? We're looking for an energetic Client Service Representative to join a well-established local insurance and financial services agency in Savannah, GA. This is a great fit for someone who takes pride in providing exceptional service, enjoys problem-solving, and wants to build a long-term career in a stable, growth-oriented environment. What You'll Do Serve as the primary point of contact for existing clients, handling policy updates, billing inquiries, and general service needs Support licensed agents in delivering an excellent client experience Communicate effectively by phone, email, and in person Manage daily administrative and follow-up tasks in a fast-paced office Participate in ongoing training to develop product and service knowledge What We're Looking For Strong interpersonal and communication skills Detail-oriented and highly organized Customer-service or office experience preferred Ability to learn insurance products and systems quickly A proactive, positive attitude with a desire to grow What's Offered Competitive hourly rate plus performance incentives Paid training and career development opportunities Supportive team environment in a professional local office Growth potential into licensed roles and leadership Projected Total Compensation: $40,000.00 - $65,000.00 per year Benefits: 401(k) Health insurance Paid time off
    $40k-65k yearly 3d ago
  • Vehicle Registration Clerk

    America's Auto Auction 4.3company rating

    Patient service representative job in Savannah, GA

    Are you detail-oriented and passionate about organization and customer service? We're looking for a Vehicle Registration Staff to join our team and handle the vehicle and inventory control in a fast-paced, supportive environment. America's Auto Auction (AAA) is experiencing growth, and we want you to be part of it. We are one of the nation's premier auto auction groups. America's Auto Auction has developed a platform built on lasting relationships and superior service that leverages the best of vehicle offerings. What You Will Do: • Responsible for maintaining proper working handhelds/devices at front gate. • Greets customers and maintains excellent customer service. • Strong attention to detail when entering in seller/vehicle information into inventory system • Ensure that all vehicles scheduled for sale are registered and that the proper stickers are in place. • Ensure all window markings are correct (year, lot #, mileage, dealer code, etc.). • Review paperwork and exit vehicles in the system when customers are departing from the sale. • Other duties as assigned. Requirements Qualifications: • High School Diploma or GED equivalent preferred. • 1 to 3 years of previous Auction and/or vehicle registration experience preferred. • Must be at least 21 years of age • Valid driver's license and safe driving record required. • Basic computer skills required. • Ability to lift up to 20 pounds. • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. • Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb. • Ability to work in all weather conditions: snow, ice, rain, heat, etc. • Hiring is contingent on passing a complete background check and drug screen. Here's a taste of the benefits we offer: • 401K with Matching • Competitive Pay • Medical, Dental, Vision • Life Insurance • Short- and Long-term disability • Critical Illness • Paid Holidays • Paid time off • AD&D Insurance • Employee Assistance Program (EAP) • And more! Our daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers. America's Auction is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $20k-26k yearly est. 5d ago
  • Patient Representative

    Southcoast Health 4.2company rating

    Patient service representative job in Savannah, GA

    Job Description SouthCoast Health is looking for a Patient Representative PRN for our Nephrology Department SouthCoast Health is seeking a Patient Representative to join our Nephrology office. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide. Key Responsibilities Warmly greet and assist patients and visitors in a courteous, professional manner. Provide clear directions, information, and assistance as needed. Monitor physician schedules and communicate wait times to patients. Collect co-pays and manage patient check-in and check-out procedures. Protect patient confidentiality and ensure compliance with privacy standards. Follow clinic protocols and notify appropriate personnel during emergencies. Qualifications High school diploma or equivalent required. Minimum of one year of customer service experience (healthcare experience preferred). Professional communication and interpersonal skills. Strong organizational skills with the ability to prioritize tasks. Proficiency with computer systems and office software. Knowledge of customer service best practices. Education/ Experience: High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience.
    $30k-34k yearly est. 9d ago
  • Front Office Coordinator

    Physician Services USA 4.5company rating

    Patient service representative job in Hilton Head Island, SC

    We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Coordinator. As the Front Office Coordinator, you will play a crucial role in ensuring the smooth operation of our office and providing exceptional customer service to our patients. If you have experience in administrative roles, possess excellent communication skills, and are familiar with medical office procedures, we encourage you to apply. Responsibilities: - Greet and welcome patients, visitors, and vendors in a friendly and professional manner - Answer phone calls, schedule appointments, and manage the front desk area - Verify patient insurance information and collect payments for services rendered - Maintain patient records and ensure accuracy of all documentation - Coordinate with medical staff to ensure efficient patient flow - Manage medical scheduling system to optimize appointment availability - Adhere to HIPAA guidelines to protect patient privacy and confidentiality - Assist with administrative tasks such as filing, data entry, and correspondence - Handle patient inquiries, resolve complaints, and provide exceptional customer service - Collaborate with other office staff to ensure smooth daily operations Requirements: - Previous experience in a similar role, preferably in a dental or medical office setting - Familiarity with medical terminology and procedures - Strong organizational skills with the ability to multitask effectively - Excellent communication skills, both verbal and written - Detail-oriented with a high level of accuracy in data entry and record keeping - Ability to maintain professionalism and confidentiality at all times - Knowledge of HIPAA regulations and compliance Joining our team as a Front Office Coordinator offers an exciting opportunity for professional growth in a dynamic healthcare environment. If you meet the requirements outlined above and are ready to contribute your skills to our team, we look forward to reviewing your application. Job Type: Full-time Salary: $24.00 per hour and up depending on experience Benefits include: 401(k) matching Paid time off Healthcare setting: Private practice on Hilton Head Island SC Medical specialties: Primary Care Schedule: Monday to Thursday No weekends Ability to Relocate: Hilton Head Island, SC 29926: Relocate before starting work (Required) Work Location: In person
    $24 hourly 60d+ ago
  • Customer Service Representatives

    Blueprint Management Group 4.1company rating

    Patient service representative job in Savannah, GA

    At Blueprint Management Inc., we have developed many successful marketing campaigns that can reach your ideal customers. Blueprint Management Inc. works hand in hand with some of the biggest retailers in the world. We offer customers a unique shopping experience that can not only help educate the customer but also give each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients' products and services. Job Description We have openings for Customer Service Representatives to join our growing marketing team. We offer a competitive compensation package, excellent benefits and room for advancement! All representatives receive hands-on training from successful representatives. We are a rapidly-growing promotional marketing company, applying a customer-friendly, direct, results-driven approach to our marketing research and sales. Because of our proven success and expertise, we continue to obtain new clientele as we dramatically increase our clients' product exposure, sales and brand recognition. Customer Service Representatives should be comfortable with face to face sales with customers. Availability includes: Advertising & Brand Exposure Marketing & Account Satisfaction Public Relations Associates Assistant Management Customer Service Retail Sales Representative What we have for you: Rapid growth and advancement Guaranteed weekly base pay Bonus opportunities Sales and marketing experience Energetic and goal oriented team environment Travel experience (optional) Leadership development On-going professional development Responsibilities in this program include: Sales/Marketing Team Leadership Sales Training Customer Service Retail Promotional Events Marketing Strategies and Sales Techniques Oversee Campaign Development Manage Customer Service, Administration, and Sales People Qualifications Great interpersonal skills and social competency Professional demeanor, organized and reliable Effective and skillful communication skills Ambition, a strong work ethic, and a student mentality Result driven attitude Hunger for success Ability to excel in a high-energy, fast-paced environment Additional Information All your information will be kept confidential according to EEO guidelines.
    $24k-32k yearly est. 1d ago
  • Patient Services Specialist

    Waycrosshealth

    Patient service representative job in Savannah, GA

    Pay Range: The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: Minimally one year healthcare field. Physician office preferred. Patient/Customer focused. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Travel: 0% Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. #AONA #LI-ONSITE
    $29k-35k yearly est. Auto-Apply 1d ago
  • Patient Services Specialist

    American Oncology Network

    Patient service representative job in Savannah, GA

    Pay Range: The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: Minimally one year healthcare field. Physician office preferred. Patient/Customer focused. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Travel: 0% Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. #AONA #LI-ONSITE
    $29k-35k yearly est. Auto-Apply 1d ago
  • Vehicle Registration Clerk

    AAAG-Georgia

    Patient service representative job in Savannah, GA

    Are you detail-oriented and passionate about organization and customer service? We're looking for a Vehicle Registration Staff to join our team and handle the vehicle and inventory control in a fast-paced, supportive environment. America's Auto Auction (AAA) is experiencing growth, and we want you to be part of it. We are one of the nation's premier auto auction groups. America's Auto Auction has developed a platform built on lasting relationships and superior service that leverages the best of vehicle offerings. What You Will Do: • Responsible for maintaining proper working handhelds/devices at front gate. • Greets customers and maintains excellent customer service. • Strong attention to detail when entering in seller/vehicle information into inventory system • Ensure that all vehicles scheduled for sale are registered and that the proper stickers are in place. • Ensure all window markings are correct (year, lot #, mileage, dealer code, etc.). • Review paperwork and exit vehicles in the system when customers are departing from the sale. • Other duties as assigned. Requirements Qualifications: • High School Diploma or GED equivalent preferred. • 1 to 3 years of previous Auction and/or vehicle registration experience preferred. • Must be at least 21 years of age • Valid driver's license and safe driving record required. • Basic computer skills required. • Ability to lift up to 20 pounds. • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. • Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb. • Ability to work in all weather conditions: snow, ice, rain, heat, etc. • Hiring is contingent on passing a complete background check and drug screen. Here's a taste of the benefits we offer: • 401K with Matching • Competitive Pay • Medical, Dental, Vision • Life Insurance • Short- and Long-term disability • Critical Illness • Paid Holidays • Paid time off • AD&D Insurance • Employee Assistance Program (EAP) • And more! Our daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers. America's Auction is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $19k-25k yearly est. 60d+ ago
  • Patient Experience Specialist

    Chatham Oral Surgery, P.C

    Patient service representative job in Savannah, GA

    Job Description The Patient Experience Specialist will interact with our valuable patients by addressing inquiries and resolving complaints. You will be able to connect with a patient in a very short time frame, hear the patient and ensure they walk away from the phone call satisfied that they have the best information possible. The best person for the position would be able to carry on a conversation with our patients and also keep the phone call moving. Yes….it is an art. If you feel like you have the skills to accomplish this, then please apply!! We are looking for efficient, knowledgeable team members that truly care for the people they interact with, everyday. The first thing you should know is that we believe in showing how valuable our team members are to this practice. Without our team, this office would not be here…each person is worthy of every benefit that is provided! Supervisory Responsibilities: None Duties/Responsibilities: Interacts with patients via telephone, text, email, online chat, or in person to provide support and information on Chatham Oral Surgery's services, Doctors, scheduling and billing. Collects information and schedules new and existing patient appointments for oral surgery, consultations while answering questions about upcoming post-op visits. Fields patient questions and complaints; when the issue is beyond the specialist's current knowledge, forwards to the assigned specialist or other appropriate team members. Ensures that appropriate actions are taken to resolve patients problems and concerns. Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments (via patient information systems) Performs other related duties as assigned. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve patient grievances. Proficient computer skills with the ability to learn new software. Strong relationship building skills. Ability to take Multiple calls hourly. Preferred but not required: Bilingual (Spanish) Education and Experience: High school diploma or equivalent. patient service experience required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. The Good Stuff BENEFITS: Sam's Club Membership Costco Wholesale Membership Free Gym Membership Paid Weekly 401(k) 401(k) matching Profit Sharing Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan SCHEDULE: 10 hour shift - 7:00AM - 5:00PM Day shift Four Day Work Week 3 total days off per week (day off TBD) COVID-19 considerations: All team members are vaccinated, uv lights to sterilize operatories and waiting room. Ultraviolet filtration air system and proper PPE.
    $27k-34k yearly est. 15d ago
  • Medical Receptionist- Hilton Head

    Charleston ENT & Allergy 4.8company rating

    Patient service representative job in Hilton Head Island, SC

    Charleston ENT & Allergy in Beaufort County has immediate needs for friendly, compassionate, and efficient Front Desk Associates for our busy medical practice. As the first point of contact for our patients and their families, either in person or over the phone, our Front Desk Associates create a warm and welcoming atmosphere and manage patient interactions with sensitivity and kindness. They are trusted with vital patient information and are responsible for accurately entering all demographic and insurance details, collecting payments, scheduling appointments, scanning records, and above all, ensuring patients' experience here is a great one. Take advantage of our COMPETITIVE pay scale. We offer $18.00-$20.00, depending on experience. With the opportunity for increases after 6 months and 1 year of employment! Don't miss out! Charleston ENT & Allergy is the industry leader in healthcare in South Carolina, specifically in the ear, nose, and throat sector. We have added new practices to the Charleston ENT & Allergy family and that means tremendous growth for our company. This ensures ample opportunities for growth for you and your career path. Come grow with us! Responsibilities include, but aren't limited to: Checking Patients In/Out Verifying Insurance Eligibility Collecting Payments Scheduling Appointments Chart Review Date Entry Scanning Records Answering Phones This position is for the Hilton Head office!
    $24k-29k yearly est. 15d ago
  • Customer Service Representative - Store #28

    Parker's Kitchen 4.2company rating

    Patient service representative job in Hinesville, GA

    As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker's Kitchen is known for. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Service: Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally. Speak honestly and act with integrity, upholding company values at all times. Cash Handling & Transactions: Handle cash transactions, fuel transactions, and other retail shift duties as assigned. Responsible for alcohol, tobacco, lottery sales, and other age-regulated products. Operational Duties: Ensure compliance with company policies, procedures, and safety regulations across all store activities. Attention to detail while multitasking. Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock. Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment. Assist the store leader with additional tasks as needed. REQUIREMENTS: Must be 18 years of age or older to work in store operations. Must be 16 years of age to work in kitchen operations Must have reliable transportation. Flexible availability is required, including nights, weekends, and holidays. PHYSICAL REQUIRMENTS: Ability to stand for extended periods, ranging from 8 to 10 hours. Ability to push or pull up to 50 pounds. Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels.
    $26k-32k yearly est. 60d+ ago
  • Patient Access Representative 1

    Hospital Authority of L 4.1company rating

    Patient service representative job in Hinesville, GA

    Preferred Qualifications 1. Obtains and inputs complete and accurate patient, guarantor and insurance information which includes verification of existing information regarding personal and employer information. 2. Ensures all necessary forms are completed for each patient, all signatures are obtained and each patient receives an armband at the time of registration. 3. Performs insurance verifications on insurance that is entered into a patient's account. 4. Acknowledges all external and internal calls as soon as possible and operates the telephone system in an efficient, courteous manner to process telephone communications for patients, physicians, personnel and the general public. 5. Collects, posts payments and sets up financial arrangements with patients at the time of service, referring patients to financial counselor as needed. 6. Verifies medical necessity and ensure physician orders include correct information. 7. Accurately documents discharge information for all patients in a timely and efficient manner. 8. Completes audits to ensure accuracy of insurance information. 9. Processes daily census and create necessary spooled reports. 10. Accurately completes reporting required for outsourced physician billing. 11. Performs daily chart reconciliation. JOB QUALIFICATIONS 1. Minimum level of Education: Equivalent to the completion of four (4) years of high school preferred. Completion of medical terminology course helpful. 2. Formal Training: Registration experience in a healthcare setting preferred. 3. Licensure, Certifications & Registration: None. 4. Work Experience: Basic computer skills with typing speed of 28 words per minute. Clerical experience required.
    $23k-30k yearly est. Auto-Apply 60d+ ago
  • Front Office

    VSM Management LLC

    Patient service representative job in Beaufort, SC

    Job Description ATTENTION DENTAL TREATMENT COORDINATORS!! ($2000 Sign on Bonus for highly qualified candidates) Join a positive, team-oriented dental practice where your skills make a real difference in patient care! Beaufort Family Dentistry is seeking an experienced Treatment Coordinator to guide patients through their dental journey while ensuring the schedule runs smoothly and efficiently. Hours: Monday - Thursday: 8:00 AM - 5:00 PM (Huddle at 7:45 AM) Occasional Friday as needed Enjoy most Fridays off! Key Responsibilities: Answer and direct calls on multiple phone lines Schedule patient appointments for a variety of dental procedures Present treatment plans and financial options clearly and professionally Verify and interpret dental insurance benefits accurately Follow up on outstanding treatment and hygiene reports to keep schedules full Perform general front desk duties to support smooth office operations What We're Looking For: Previous dental office experience in a Treatment Coordinator role (Eaglesoft experience a plus) Strong knowledge of dental insurance policies and verification, dental procedures, and ADA coding Excellent communication and organizational skills Ability to work independently and collaboratively to achieve office goals Passion for patient care and creating a welcoming experience for every patient Benefits: Medical, dental, and vision insurance Supplemental insurance options Paid time off Uniform allowance Monthly bonus earning potential 401K And much more! Ready to make a difference and join an amazing team? Apply today, we can't wait to meet you!
    $25k-32k yearly est. 5d ago
  • Patient Access Representative I (136)

    Liberty Regional Medical Center 3.7company rating

    Patient service representative job in Hinesville, GA

    Preferred Qualifications 1. Obtains and inputs complete and accurate patient, guarantor and insurance information which includes verification of existing information regarding personal and employer information. 2. Ensures all necessary forms are completed for each patient, all signatures are obtained and each patient receives an armband at the time of registration. 3. Performs insurance verifications on insurance that is entered into a patient's account. 4. Acknowledges all external and internal calls as soon as possible and operates the telephone system in an efficient, courteous manner to process telephone communications for patients, physicians, personnel and the general public. 5. Collects, posts payments and sets up financial arrangements with patients at the time of service, referring patients to financial counselor as needed. 6. Verifies medical necessity and ensure physician orders include correct information. 7. Accurately documents discharge information for all patients in a timely and efficient manner. 8. Completes audits to ensure accuracy of insurance information. 9. Processes daily census and create necessary spooled reports. 10. Accurately completes reporting required for outsourced physician billing. 11. Performs daily chart reconciliation. Qualifications JOB QUALIFICATIONS Minimum level of Education: Equivalent to the completion of four (4) years of high school required. Completion of medical terminology preferred. Formal Training: Registration experience in a healthcare setting preferred. Licensure, Certifications & Registration: None. Work Experience: Basic computer skills with typing speed of 28 words per minute. Clerical experience required.
    $25k-29k yearly est. 10d ago
  • Front Desk Coordinator I

    Smile Doctors

    Patient service representative job in Bluffton, SC

    Looking for a career that makes you smile? We're seeking a Front Desk Coordinator I to join our growing team. How you'll make us better: Greets and receives customers, determines nature of visit, and notifies appropriate team member(s). Welcomes visitors to the practice and provides information about clinic features Answers, screens, and routes incoming calls and takes messages as needed Checks-in and collects general information from patients on their first visit Verifies insurance information Notifies clinicians of patient arrival and readiness Makes appointments for returning patients as necessary Prints/reprints appointment reminders and school/work excuses May make changes to the patient schedule as necessary Coordinates payment arrangements or account resolution Receives, stores, and delivers shipments and mail Takes payments and posts to account Updates charts and patient information Drives internal marketing initiatives and fosters participation from everyone Your special skills: We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in: Ability to communicate effectively verbally and in writing Ability to listen and understand information verbally and in writing Prerequisites for success: Basic knowledge of Microsoft Office Ability build rapport with patients Ability to establish and maintain good working relationships with patients and coworkers The Perks: In exchange for the dynamic contribution you'll bring to our team, we offer: Competitive salary Medical, dental, vision and life insurance Short and long-term disability coverage 401(k) plan 2 weeks paid time off in your first year + paid holidays Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization! Apply today!
    $25k-32k yearly est. 11d ago
  • Automotive Biller

    OC Welch Ford 4.1company rating

    Patient service representative job in Hardeeville, SC

    The Automotive Biller at OC Welch Ford Lincoln, Inc. will be responsible for ensuring that all paperwork for vehicle sales at the dealership are in compliance with federal and state laws and regulations. This is a full-time, hourly administrative position in the auto industry, located in Hardeeville, South Carolina. Compensation & Benefits: This is a full-time, hourly position with competitive pay and benefits package including health insurance, paid time off, employee discounts, and opportunities for career advancement within the company. Responsibilities: - Break down deals daily & log them into an Excel spreadsheet - Verify the correct documents are in the deal jackets and are signed/completed properly - Verify dealership has received all funds from the customer and lender - Process payoffs on trades - Review and ensure accuracy of all incentives, rebates, commissions and sales tax in the deal - Perform other administrative tasks as assigned by the Controller. Requirements: - High School Diploma or equivalent required. Associate's or Bachelor's degree in a related field preferred. - Minimum of 1-2 years of experience in compliance, preferably in the auto industry. - Knowledge of federal and state laws and regulations related to the auto industry. - Ability to prioritize and manage multiple tasks with strong attention to detail. - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office and experience with compliance software preferred. - Must be able to work independently and as a part of a team. - Must be able to pass a background check and drug screening. EEOC Statement: OC Welch Ford Lincoln, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $24k-27k yearly est. Auto-Apply 60d+ ago
  • Patient Representative

    Southcoast Health 4.2company rating

    Patient service representative job in Savannah, GA

    Job Description SouthCoast Health is looking for a Full-Time Patient Representative for our Chatham Center Location SouthCoast Health is seeking a Full-Time Patient Representative to join our Chatham Center Location. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide. Key Responsibilities Warmly greet and assist patients and visitors in a courteous, professional manner. Provide clear directions, information, and assistance as needed. Monitor physician schedules and communicate wait times to patients. Collect co-pays and manage patient check-in and check-out procedures. Protect patient confidentiality and ensure compliance with privacy standards. Follow clinic protocols and notify appropriate personnel during emergencies. Qualifications High school diploma or equivalent required. Minimum of one year of customer service experience (healthcare experience preferred). Professional communication and interpersonal skills. Strong organizational skills with the ability to prioritize tasks. Proficiency with computer systems and office software. Knowledge of customer service best practices. Education/ Experience: High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience. Benefits: Health, dental, vision, life, long term disability, PTO, holidays, 401K with employer contribution, and supplemental insurance. DFW, EEO, MFDV
    $30k-34k yearly est. 21d ago
  • Front Office Coordinator

    Physician Services USA 4.5company rating

    Patient service representative job in Hilton Head Island, SC

    We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Coordinator. As the Front Office Coordinator, you will play a crucial role in ensuring the smooth operation of our office and providing exceptional customer service to our patients. If you have experience in administrative roles, possess excellent communication skills, and are familiar with medical office procedures, we encourage you to apply. Responsibilities: Greet and welcome patients, visitors, and vendors in a friendly and professional manner- Answer phone calls, schedule appointments, and manage the front desk area - Verify patient insurance information and collect payments for services rendered - Maintain patient records and ensure accuracy of all documentation - Coordinate with medical staff to ensure efficient patient flow - Manage medical scheduling system to optimize appointment availability - adhere to HIPAA guidelines to protect patient privacy and confidentiality - Assist with administrative tasks such as filing, data entry, and correspondence handle patient inquiries, resolve complaints, and provide exceptional customer service - Collaborate with other office staff to ensure smooth daily operations Requirements: Previous experience in a similar role, preferably in a dental or medical office setting - Familiarity with medical terminology and procedures - Strong organizational skills with the ability to multitask effectively - Excellent communication skills, both verbal and written - Detail-oriented with a high level of accuracy in data entry and record keeping - Ability to maintain professionalism and confidentiality at all times - Knowledge of HIPAA regulations and compliance Joining our team as a Front Office Coordinator offers an exciting opportunity for professional growth in a dynamic healthcare environment. If you meet the requirements outlined above and are ready to contribute your skills to our team, we look forward to reviewing your application. Job Type: Full-time Salary: $18.00 - $24.00 per hour Benefits: 401(k) matching Paid time off Healthcare setting: Private practice Medical specialties: Primary Care Schedule: Monday to Friday No weekends Ability to Relocate: Hilton Head Island, SC 29926: Relocate before starting work (Required) Work Location: In person
    $18-24 hourly 60d+ ago
  • Patient Services Specialist

    American Oncology Network

    Patient service representative job in Hinesville, GA

    Pay Range: $15.83 - $26.38 The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: * Minimally one year healthcare field. Physician office preferred. * Patient/Customer focused. * Attention to detail with strong ability to multitask. * Excellent interpersonal skills. * Strong communication skills with a wide variety of personalities. Core Capabilities: * Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. * Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. * Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. * Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. * Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. * Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. * Computer Skills: * Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Travel: 0% Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. #AONA #LI-ONSITE
    $15.8-26.4 hourly 2d ago

Learn more about patient service representative jobs

How much does a patient service representative earn in Savannah, GA?

The average patient service representative in Savannah, GA earns between $25,000 and $36,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in Savannah, GA

$30,000
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