Phone representative vs business representative

The differences between phone representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $42,827 average annual salary of a phone representative.

The top three skills for a phone representative include customer service, outbound calls and telephone calls. The most important skills for a business representative are customer service, patients, and powerpoint.

Phone representative vs business representative overview

	Phone Representative	Business Representative
Yearly salary	$42,827	$51,604
Hourly rate	$20.59	$24.81
Growth rate	-4%	-4%
Number of jobs	222,650	197,264
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 58%
Average age	40	40
Years of experience	12	12

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

What does a business representative do?

Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.

Phone representative vs business representative salary

Phone representatives and business representatives have different pay scales, as shown below.

	Phone Representative	Business Representative
Average salary	$42,827	$51,604
Salary range	Between $26,000 And $68,000	Between $36,000 And $73,000
Highest paying City	Norco, CA	San Francisco, CA
Highest paying state	California	Washington
Best paying company	Press Ganey	Marathon Oil
Best paying industry	Health Care	Finance

Differences between phone representative and business representative education

There are a few differences between a phone representative and a business representative in terms of educational background:

	Phone Representative	Business Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Phone representative vs business representative demographics

Here are the differences between phone representatives' and business representatives' demographics:

	Phone Representative	Business Representative
Average age	40	40
Gender ratio	Male, 34.6% Female, 65.4%	Male, 45.5% Female, 54.5%
Race ratio	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone representative and business representative duties and responsibilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Business representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
Utilize multiple internal information systems and applications to troubleshoot hardware issues.
Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.

Phone representative vs business representative skills

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Common business representative skills

Customer Service, 13%
Patients, 12%
PowerPoint, 8%
Business Development, 7%
Financial Services, 6%
Inbound Calls, 5%

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Office and Administrative Industry
Phone Representative
Phone Representative vs Business Representative

Updated January 8, 2025

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