Phone representative vs consumer sales representative

The differences between phone representatives and consumer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone representative and a consumer sales representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $38,514 average annual salary of a consumer sales representative.

The top three skills for a phone representative include customer service, outbound calls and telephone calls. The most important skills for a consumer sales representative are broadband, product knowledge, and inbound calls.

Phone representative vs consumer sales representative overview

	Phone Representative	Consumer Sales Representative
Yearly salary	$42,827	$38,514
Hourly rate	$20.59	$18.52
Growth rate	-4%	-4%
Number of jobs	222,650	216,394
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 57%
Average age	40	40
Years of experience	12	12

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

What does a consumer sales representative do?

Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.

Phone representative vs consumer sales representative salary

Phone representatives and consumer sales representatives have different pay scales, as shown below.

	Phone Representative	Consumer Sales Representative
Average salary	$42,827	$38,514
Salary range	Between $26,000 And $68,000	Between $21,000 And $67,000
Highest paying City	Norco, CA	-
Highest paying state	California	-
Best paying company	Press Ganey	-
Best paying industry	Health Care	-

Differences between phone representative and consumer sales representative education

There are a few differences between a phone representative and a consumer sales representative in terms of educational background:

	Phone Representative	Consumer Sales Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	-	-

Phone representative vs consumer sales representative demographics

Here are the differences between phone representatives' and consumer sales representatives' demographics:

	Phone Representative	Consumer Sales Representative
Average age	40	40
Gender ratio	Male, 34.6% Female, 65.4%	Male, 39.8% Female, 60.2%
Race ratio	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone representative and consumer sales representative duties and responsibilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Consumer sales representative example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Enroll consumer in health insurance supply information on different health plan medicaid, chp, episode etc
Verify medicaid waive eligibility for non-emergency transportation.
Make both inbound and outbound calls in order to sell DIRECTV products including upgrading services.
Verify medicaid waive eligibility for non-emergency transportation.

Phone representative vs consumer sales representative skills

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Common consumer sales representative skills

Broadband, 40%
Product Knowledge, 8%
Inbound Calls, 7%
Outbound Calls, 5%
Data Entry, 4%
Phone Calls, 3%

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Office and Administrative Industry
Phone Representative
Phone Representative vs Consumer Sales Representative

Updated January 8, 2025

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