Phone representative vs customer service administrative assistant

The differences between phone representatives and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a phone representative, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a phone representative has an average salary of $42,827, which is higher than the $33,741 average annual salary of a customer service administrative assistant.

The top three skills for a phone representative include customer service, outbound calls and telephone calls. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.

Phone representative vs customer service administrative assistant overview

	Phone Representative	Customer Service Administrative Assistant
Yearly salary	$42,827	$33,741
Hourly rate	$20.59	$16.22
Growth rate	-4%	-8%
Number of jobs	222,650	93,535
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 38%
Average age	40	50
Years of experience	12	2

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

Phone representative vs customer service administrative assistant salary

Phone representatives and customer service administrative assistants have different pay scales, as shown below.

	Phone Representative	Customer Service Administrative Assistant
Average salary	$42,827	$33,741
Salary range	Between $26,000 And $68,000	Between $28,000 And $40,000
Highest paying City	Norco, CA	Everett, WA
Highest paying state	California	Washington
Best paying company	Press Ganey	Uline
Best paying industry	Health Care	Finance

Differences between phone representative and customer service administrative assistant education

There are a few differences between a phone representative and a customer service administrative assistant in terms of educational background:

	Phone Representative	Customer Service Administrative Assistant
Most common degree	High School Diploma, 37%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	Western Carolina University

Phone representative vs customer service administrative assistant demographics

Here are the differences between phone representatives' and customer service administrative assistants' demographics:

	Phone Representative	Customer Service Administrative Assistant
Average age	40	50
Gender ratio	Male, 34.6% Female, 65.4%	Male, 10.7% Female, 89.3%
Race ratio	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	6%

Differences between phone representative and customer service administrative assistant duties and responsibilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Phone representative vs customer service administrative assistant skills

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

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Phone Representative
Phone Representative vs Customer Service Administrative Assistant

Updated January 8, 2025

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