Phone representative vs customer service representative manager

The differences between phone representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone representative and a customer service representative manager. Additionally, a phone representative has an average salary of $42,827, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a phone representative include customer service, outbound calls and telephone calls. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Phone representative vs customer service representative manager overview

	Phone Representative	Customer Service Representative Manager
Yearly salary	$42,827	$32,048
Hourly rate	$20.59	$15.41
Growth rate	-4%	-4%
Number of jobs	222,650	147,039
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Phone representative vs customer service representative manager salary

Phone representatives and customer service representative managers have different pay scales, as shown below.

	Phone Representative	Customer Service Representative Manager
Average salary	$42,827	$32,048
Salary range	Between $26,000 And $68,000	Between $25,000 And $41,000
Highest paying City	Norco, CA	San Jose, CA
Highest paying state	California	California
Best paying company	Press Ganey	First Book
Best paying industry	Health Care	Finance

Differences between phone representative and customer service representative manager education

There are a few differences between a phone representative and a customer service representative manager in terms of educational background:

	Phone Representative	Customer Service Representative Manager
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Phone representative vs customer service representative manager demographics

Here are the differences between phone representatives' and customer service representative managers' demographics:

	Phone Representative	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 34.6% Female, 65.4%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone representative and customer service representative manager duties and responsibilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Phone representative vs customer service representative manager skills

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Office and Administrative Industry
Phone Representative
Phone Representative vs Customer Service Representative Manager

Updated January 8, 2025

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