Program representative vs liaison

The differences between program representatives and liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a program representative and a liaison. Additionally, a liaison has an average salary of $53,737, which is higher than the $37,612 average annual salary of a program representative.

The top three skills for a program representative include customer service, patients and veterans. The most important skills for a liaison are patients, customer service, and home health.

Program representative vs liaison overview

	Program Representative	Liaison
Yearly salary	$37,612	$53,737
Hourly rate	$18.08	$25.84
Growth rate	12%	12%
Number of jobs	62,956	34,074
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 62%
Average age	43	43
Years of experience	12	12

What does a program representative do?

A program representative acts as a liaison between a company and its clients, including external parties such as distributors and suppliers. Although the duties may depend on one's line of work or industry of employment, their responsibilities typically include introducing and discussing the vision and mission of the programs to clients, offering products and services, answering inquiries, and addressing any issues and concerns, resolving them promptly and efficiently. Furthermore, as a program representative, it is essential to have extensive knowledge of the programs and projects they represent, including its policies and regulations.

What does a liaison do?

A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.

Program representative vs liaison salary

Program representatives and liaisons have different pay scales, as shown below.

	Program Representative	Liaison
Average salary	$37,612	$53,737
Salary range	Between $25,000 And $55,000	Between $30,000 And $95,000
Highest paying City	Everett, WA	Washington, DC
Highest paying state	Washington	Washington
Best paying company	Cyient	Apple
Best paying industry	-	Manufacturing

Differences between program representative and liaison education

There are a few differences between a program representative and a liaison in terms of educational background:

	Program Representative	Liaison
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	Northwestern University	Northwestern University

Program representative vs liaison demographics

Here are the differences between program representatives' and liaisons' demographics:

	Program Representative	Liaison
Average age	43	43
Gender ratio	Male, 35.8% Female, 64.2%	Male, 41.9% Female, 58.1%
Race ratio	Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.5% Asian, 6.9% White, 53.4% American Indian and Alaska Native, 2.2%	Black or African American, 12.3% Unknown, 5.2% Hispanic or Latino, 18.2% Asian, 6.9% White, 55.2% American Indian and Alaska Native, 2.2%
LGBT Percentage	11%	11%

Differences between program representative and liaison duties and responsibilities

Program representative example responsibilities.

Manage applicant and student files electronically within CampusVue software.
Research current DARPA, DoD and IC policies and advise performers on relevant regulations.
Process complaints for Medicare and Medicaid members and providers.
Maintain master access rosters for all DARPA special access programs.
Travele to medical offices to abstract files need to collect data for Medicare reports.
Access members' private information for the purpose of identification and to maintain HIPAA privacy.

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Liaison example responsibilities.

Manage and increase social activity of the WVUncovered twitter account.
Manage and create original content for all social media platforms (twitter, instagram, tumblr).
Manage social media outlets for the organization; such as Facebook, update weekly status and weekly inspirational videos.
Educate physician group practices to reduce hospitalizations, increase positive patient outcomes & achieve meaningful use of EMR systems.
Perform assessments on ICU patients and market to many members of the health care team.
Work predominantly ICU cases, acquiring considerable experience with high-level complex patients.

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Program representative vs liaison skills

Common program representative skills

Customer Service, 15%
Patients, 14%
Veterans, 13%
ICD, 9%
Sap Security, 8%
SCI, 8%

Common liaison skills

Patients, 24%
Customer Service, 14%
Home Health, 10%
Rehabilitation, 5%
Social Work, 5%
Patient Care, 5%

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Updated January 8, 2025

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