Receptionist vs concierge

The differences between receptionists and concierges can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receptionist and a concierge. Additionally, a concierge has an average salary of $33,667, which is higher than the $30,571 average annual salary of a receptionist.

The top three skills for a receptionist include patients, phone calls and customer service. The most important skills for a concierge are reservations, front desk, and customer service.

Receptionist vs concierge overview

	Receptionist	Concierge
Yearly salary	$30,571	$33,667
Hourly rate	$14.70	$16.19
Growth rate	-	-
Number of jobs	65,671	6,922
Job satisfaction	3	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 49%
Average age	42	49
Years of experience	2	2

What does a receptionist do?

Receptionists are employees assigned at the entrances or lobbies of offices. They welcome guests, check identification, issue visitor badges, attend to questions or inquiries, and direct guests to where they are supposed to go. They also receive general mail or packages, answer calls, and manage schedules. Receptionists perform various clerical or administrative functions as assigned by their supervisors. They should have good client relations skills.

What does a concierge do?

Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction. They also have administrative tasks such as producing reports, processing documentation, and even keeping accurate records. Furthermore, a concierge must adhere to the policies and regulations of the organization at all times.

Receptionist vs concierge salary

Receptionists and concierges have different pay scales, as shown below.

	Receptionist	Concierge
Average salary	$30,571	$33,667
Salary range	Between $24,000 And $38,000	Between $26,000 And $43,000
Highest paying City	Washington, DC	Los Angeles, CA
Highest paying state	Massachusetts	California
Best paying company	Gensler	Deloitte
Best paying industry	Finance	Hospitality

Differences between receptionist and concierge education

There are a few differences between a receptionist and a concierge in terms of educational background:

	Receptionist	Concierge
Most common degree	High School Diploma, 33%	Bachelor's Degree, 49%
Most common major	Business	Business
Most common college	-	Stanford University

Receptionist vs concierge demographics

Here are the differences between receptionists' and concierges' demographics:

	Receptionist	Concierge
Average age	42	49
Gender ratio	Male, 8.4% Female, 91.6%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 23.5% Asian, 6.1% White, 54.4% American Indian and Alaska Native, 0.9%	Black or African American, 12.5% Unknown, 6.0% Hispanic or Latino, 18.1% Asian, 7.6% White, 54.8% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	12%

Differences between receptionist and concierge duties and responsibilities

Receptionist example responsibilities.

Manage invoicing with QuickBooks, taking customer calls and helping with any issues, parts and equipment delivery/pickup/ordering.
Manage multiple employee/resident databases utilizing an EMR system.
Verify insurance information and manage medical records while ensuring confidentiality according to HIPAA requirements.
Manage desk operations for the YMCA, organizing and documenting members' payments and collating operational documents
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill patients for medical services provide by various doctors using ICD-9 and CPT-4 coding.

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Concierge example responsibilities.

Manage and maintain conference room availability and A/V support.
Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Ensure accuracy of banquets and meetings by following BEO's and group resumes.
Complete requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc .).
Provide superior customer service to all patients during registration process and family members while patients are in surgery and recovery.

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Receptionist vs concierge skills

Common receptionist skills

Patients, 17%
Phone Calls, 14%
Customer Service, 9%
Data Entry, 9%
Telephone Calls, 8%
Front Desk, 8%

Common concierge skills

Reservations, 17%
Front Desk, 10%
Customer Service, 6%
Cleanliness, 6%
Good Judgment, 5%
Senior Care, 4%

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Updated January 8, 2025

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