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The differences between region leaders and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a region leader and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $66,501 average annual salary of a region leader.
The top three skills for a region leader include project management, customer service and business development. The most important skills for a senior service manager are project management, client relationships, and business development.
| Region Leader | Senior Service Manager | |
| Yearly salary | $66,501 | $129,065 |
| Hourly rate | $31.97 | $62.05 |
| Growth rate | 5% | 16% |
| Number of jobs | 34,637 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Average age | 46 | 47 |
| Years of experience | 8 | 8 |
A region leader is responsible for managing and supervising the workforce's performance in delivering excellent and high-quality services for the clients and customers. Region leaders strategize techniques in maximizing the staff's productivity and enhance efficiency to maintain daily smooth operations and production processes. They also coordinate with the customers to respond to their inquiries and requests, handle their concerns, and resolve their complaints. A region leader must have excellent knowledge of the market trends to identify opportunities that would generate more revenue resources for the business' growth and development.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Region leaders and senior service managers have different pay scales, as shown below.
| Region Leader | Senior Service Manager | |
| Average salary | $66,501 | $129,065 |
| Salary range | Between $28,000 And $157,000 | Between $92,000 And $179,000 |
| Highest paying City | Boston, MA | San Francisco, CA |
| Highest paying state | Maine | California |
| Best paying company | BP America Inc | NVIDIA |
| Best paying industry | - | Professional |
There are a few differences between a region leader and a senior service manager in terms of educational background:
| Region Leader | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Southern California | Carnegie Mellon University |
Here are the differences between region leaders' and senior service managers' demographics:
| Region Leader | Senior Service Manager | |
| Average age | 46 | 47 |
| Gender ratio | Male, 60.0% Female, 40.0% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 11% |