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Regional service manager vs general service manager

The differences between regional service managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a regional service manager, becoming a general service manager takes usually requires 4-6 years. Additionally, a regional service manager has an average salary of $97,948, which is higher than the $85,187 average annual salary of a general service manager.

The top three skills for a regional service manager include customer service, customer satisfaction and service management. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.

Regional service manager vs general service manager overview

Regional Service ManagerGeneral Service Manager
Yearly salary$97,948$85,187
Hourly rate$47.09$40.96
Growth rate5%6%
Number of jobs161,025435,376
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 58%
Average age4644
Years of experience86

What does a regional service manager do?

A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.

What does a general service manager do?

General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.

Regional service manager vs general service manager salary

Regional service managers and general service managers have different pay scales, as shown below.

Regional Service ManagerGeneral Service Manager
Average salary$97,948$85,187
Salary rangeBetween $60,000 And $158,000Between $52,000 And $137,000
Highest paying CityMountain View, CAMountain View, CA
Highest paying stateCaliforniaCalifornia
Best paying companyGoogleStanford University
Best paying industryProfessionalFinance

Differences between regional service manager and general service manager education

There are a few differences between a regional service manager and a general service manager in terms of educational background:

Regional Service ManagerGeneral Service Manager
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 58%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Pennsylvania

Regional service manager vs general service manager demographics

Here are the differences between regional service managers' and general service managers' demographics:

Regional Service ManagerGeneral Service Manager
Average age4644
Gender ratioMale, 80.8% Female, 19.2%Male, 78.3% Female, 21.7%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage7%10%

Differences between regional service manager and general service manager duties and responsibilities

Regional service manager example responsibilities.

  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Coordinate activities surrounding trade shows, direct logistics for pick-up and transportation and supervise the corporate parts division.
  • Participate in market analysis with the sales team in support of reverse logistics.
  • Utilize CRM solutions for improve customer satisfaction.
  • Provide service chain optimization by implementing CRM solutions for service call tracking/categorization/drill down.
  • Share joint planning oversight responsibility of the development of customer-specific operating plans for large volume shippers.
  • Show more

General service manager example responsibilities.

  • Lead team through ISO certification which increase quality and processes.
  • Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
  • Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Maximize repair/assembly departments' workflow, parts inventory, and logistics.
  • Improve quality systems across all plants and obtain QS or ISO certification at all sites.
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Regional service manager vs general service manager skills

Common regional service manager skills
  • Customer Service, 29%
  • Customer Satisfaction, 12%
  • Service Management, 10%
  • Service Operations, 6%
  • Product Line, 4%
  • Regional Service, 4%
Common general service manager skills
  • Customer Service, 20%
  • Customer Satisfaction, 7%
  • Business Plan, 6%
  • Employee Development, 5%
  • Oversight, 5%
  • Financial Statements, 5%

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