Senior information technology manager jobs in Lancaster, PA

The Carlisle Group has been retained to find a Vice President of Information Technology. Our client is a privately owned electrical contractor, founded in 1919, and has its headquarters in York, PA. They employ approximately 620 employees and do business with companies throughout a 7-state footprint. They are experiencing record growth! This position would work out of their headquarters in York with an opportunity for a hybrid work environment after an initial period of getting acclimated and building rapport with the team and leadership. Position Summary: This role is responsible for being a leader who can combine modern information and technology expertise with implementation. The VP of IT is accountable to drive best practices in IT systems, including new technologies, change management, and future capacity planning. The role will participate in strategic business planning, analysis, and risk assessments for newly identified technology opportunities. As it relates to technology, the VP of IT will be responsible for operational budgeting, industry benchmarking, professional development, contract negotiations, asset procurement, and leading the IT team. Responsibilities: Daily oversight of the IT department and infrastructure. Development of IT strategy and associated budget. Evaluate, recommend, and help implement solutions that will enable functional business efficiencies. Proactively forecast organizational needs, recommend hardware, software, network, security, and cloud-based services. Establish and maintain security plans and protocols to ensure security of data, network access and backup systems. Implement back-up and disaster recovery procedures, information security, and control structures. Produce detailed timelines for infrastructure and software upgrade releases and technology projects with associated impacts to the organization. Create and execute tactical plans in alignment with corporate strategy. Analyze business needs, evaluate systems & technologies, assess ROI, and champion implementation/adoption. Coordinate with other departments to develop and deliver training activities for existing, new, or emerging technologies. Monitor, maintain, and manage network architecture and key business systems. Negotiate and administer supplier contracts and service provider agreements. Identify, lead and mentor talent to build a strong IT talent/succession pipeline. Gain working knowledge of or proficiency with construction software programs such as Viewpoint, CAD/BIM, and AccuBid. Manage technical aspects of communication and document management tools including GoToMeeting and SharePoint. Make recommendations for new/altered technologies that would contribute to overall cost savings and/or productivity improvements. Ensure hardware standards are appropriate and followed by all (FBA). Assist in developing long-term strategies and capacity planning for meeting future technological needs. Accountabilities: Leadership, Management, Accountability (LMA) - this includes all vendors, procurement, and budget oversight. System Architecture (hardware and software), operation, maintenance, and reliability. Data management, storage, and back up. User support, asset tracking, and management. Business Continuity Plan, Disaster Recovery, and security. Core Competencies: Excellent leadership skills Ability to create a best-in-class customer service experience. Strong integration understanding to drive automation throughout systems. Expertise and experience with Microsoft and Android operating systems and software. Familiarity with the construction industry and construction-related software preferred but not required. Expertise in facilitating communication between operations and administrative teams. Ability to be a team player, flexible, and able to work in fast-paced and evolving environment. Demonstrated experience in budgeting, analytical, organizational, prioritization, planning, scheduling, and time management skills. Requirements: Bachelor's degree is preferred, or equivalent combination of experience and education. 15+ years of progressive experience in information technology. Industry experience in construction or manufacturing is preferred. 6+ years of management and leadership experience with 4+ years of experience leading a department. Experience leading an IT team in a company producing $250M+ in revenue. Demonstrated experience in developing teams and scaling the IT department to support company growth. Ability to communicate effectively with department/business lines leaders to support their needs. Deliver excellent customer service to internal and external customers. Experience in developing long-term strategies and capacity planning for meeting future technological needs. ISO 27001 certification experience is strongly preferred.

OTC Fleet Services is a fast-growing, full-service fleet maintenance and repair provider serving commercial and industrial fleets throughout Central Pennsylvania. With multiple locations, mobile service trucks, and expanding service capabilities, we are always looking for motivated individuals who want to grow with a high-performance team. About This General Application This posting serves as an open application for anyone interested in joining OTC Fleet Services. If you've submitted your information through our hiring form or instant-apply ads, your application will be routed here so our hiring team can review, qualify, and follow up. Positions we commonly hire for include: • Automotive Techs (light/medium duty) • Diesel & Heavy-Duty Techs • Trailer Technicians • Mobile Service Technicians • Service Writers / Advisors • Parts & Inventory Support • Administrative and Billing Support • Customer Service & Dispatch • Fleet Graphics (wraps/production/installation) • General labor, apprentices, and entry-level roles What Happens Next Once your application is received, our hiring team reviews your experience and interests. If your background aligns with one of our open roles, you'll be contacted by a team member to begin the next steps in the hiring process. Even if we don't have an immediate opening, we keep strong candidates on file for future opportunities. What We Look For • Reliability, strong work ethic, and professionalism • Interest in fleet repair, service operations, or technical trades • Willingness to learn and grow • Ability to work in a fast-paced, team-oriented environment • Positive attitude and commitment to quality work Why Join OTC Fleet Services • Competitive pay and growth opportunities • Fast-growing, multi-division company • Strong leadership support and training • Modern tools, software, and facilities • Team-focused culture with room for advancement We appreciate your interest in OTC Fleet Services and look forward to reviewing your application.

About Us We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation. About Us: S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Kentucky, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type. Job Title: Sprinkler Service Project Manager The Sprinkler Service Project Manager will be responsible for creating job schedules, coordinating the delivery of tools and fabrications, identifying and managing the personnel assigned to each project, and tracking labor efficiency. In addition, the individual will be responsible for representing the company at job progress meetings and initiating change orders. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Accurately define project requirements. Create job schedules. Coordinate the delivery of tools and fabrication. Identify and manage the personnel assigned to each project and track their labor efficiency. Represent the company at job progress meetings. Initiate change orders as needed. Complete contract progress billings as required. Estimate remaining “cost-to-complete” for monthly WIP reporting. Manage the day-to-day operations of assigned projects to ensure they are completed on time and on budget. Serve as the main point of contact for clients on assigned projects. Work with clients to brainstorm creative solutions to problems to ensure their needs are met through our customized solutions. Monitor assigned projects following established guidelines to ensure they are completed as efficiently as possible. Communicate with team members regarding project needs. Read and analyze job cost reports. Respond in a timely manner to inquiries from management. Assist with collections as required. Communicate daily with foremen. Consistently overlook the design progress. SUPERVISORY RESPONSIBILITIES Will provide direct supervision to the individuals assigned to the projects being managed. QUALIFICATIONS To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or GED is required. 3+ years' experience in the fire protection industry, working in sales, estimating, project management, and/or design is required. Extensive knowledge of NFPA and industry standards is required. A degree from an accredited college or university is a plus. Significant experience with Microsoft Office (i.e., Word, Excel, PowerPoint) applications is required. Knowledge of scheduling programs a plus. Experience using Hydra Tech and Hydra CAD is required. Ability to think strategically, make sound decisions, and produce accurate and timely results is required. Building positive working relationships with multiple levels of employees and management is required. Demonstrating integrity and professionalism is required. Demonstrating commitment to company values is required. Excellent organizational skills are required. Experience with daily to do list in Google Calendar a plus. Ability to follow-up on tasks and assignments in a timely manner is required. Excellent written and verbal communications skills are required. Ability to prioritize in a fast-paced multi-task environment is required. Ability to perform basic business mathematical functions is required. Ability to work with minimal supervision is required. Ability to work effectively in a team environment is required. Complying with all operating policies, procedures, executed Plans, and Programs is required. Ability to delegate when needed is required. LANGUAGE SKILLS Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb, balance, stoop, kneel, crouch, pull/push, or crawl. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The strength rating for this position is classified as medium work which entails exerting 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. This position frequently requires protective equipment for eyes, feet, and head. Occasionally requiring protective equipment for arms, hearing, full body, leg, respirator, and skin. Operations of a computer, telephone, a hand calculator, and copiers/fax machine are required. Understanding advanced math (Calculus, Algebra, & Geometry), shop math, simple drawings, technical reports, technical instructions, financial reports, layout work, legal documents, simple memos, and business letters is required. Writing or presenting simple memos, summaries, business letters, and technical reports is required. While performing the duties of this job, the employee is regularly required to commute to customer and company locations by land and air. Computer Skills: Significant experience with Microsoft Office (i.e., Word, Excel, PowerPoint) applications is required. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled. Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other si Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Job DescriptionDescription: The IT Operations Manager is responsible for the managed services team, data center technical support, service desk and project functions delivered by the services team. The position requires skills in network management, vendor management, team, and project management, and understanding of business objectives and needs. Summary/Objective The IT Operations Manager supervises the daily activities of the Service Desk Team that supports the Cloud and Infrastructure division within Weidenhammer. These team members are the first line of support for all Cloud and Infrastructure clients. This role is responsible for managing a team of resources who provide first and second level support for inbound support cases. In addition, this role supervises all case queue activity across the division and works with team members and their respective managers to ensure all cases are completed within Cloud and Infrastructure's Service Level Objectives and in accordance with our client experience expectations. Essential Functions Shall be responsible for ensuring the efficient and consistent operation of all operations related activities in a Managed Service Provider capacity Ensure successful achievement of all requirements of standard IT operations and support activities and duties Identify and apply appropriate management frameworks to various components of operations and service delivery Integrate all operational activities, labor resources, and tools into one cohesive service delivery environment Ensure standard processes are developed when needed and always followed. Existing processes are established for change and configuration control and management, security patches, and system builds; review and update these when the need is identified. Project oversight for services projects sourcing from the managed services team Manage support staff across data center footprint and is directly responsible for the 24 X 7 monitoring and operations of client managed environments, support of critical applications and providing leadership during major system outages Initiate and foster business partnerships with clients, vendors, engineering teams Supervise team activities and daily, weekly, monthly routines to ensure Level 1 and Level 2 service levels are maintained Resource management including reviews and performance plans As required and determined by workload assist in hiring and maintaining appropriate staffing levels to meet the objectives of the department Maintain technical acumen around core solutions and services and ensure that we promote the education, training, and where necessary, certifications of team members Assist in establishing policies and procedures that align with the organization's overall goals and objectives. Ensure the implementation of standards of performance and make policy changes as needed Ensure change management procedures are adhered to and advertised to the team Participate in regulatory audits and client responses; preparation and involvement in exercises, i.e., SOC-1, SOC-2, etc. Assist in monitoring and management of performance metrics to client accounts, timely reporting, involvement in status reviews as necessary, case reporting metrics, etc. Work with team to consistently strive for improvement in performance of support and administrative activities Assist with the technical design relative to core infrastructure upgrades, expansion, and technology shifts Assist in sales development opportunities Assist with new partner relationship opportunities Management representative to clients on a day-to-day basis Contribute to the department objectives for revenue attainment and profitability. Requirements: Competencies · Demonstrated, knowledge of PC's, operating systems, applications, networks, and hardware concepts · In-depth knowledge of general business function(s) and business operations · Proficient with wide range of technologies (Microsoft, VMWare, Network Fundamentals, etc.) to effectively lead a technical team · Customer focused · Understanding of IT processes and procedures concepts · Excellent troubleshooting capabilities · Strong analytical and problem-solving ability to effectively prioritize and execute tasks · Strong written and oral communication skills are required · Highly self-motivated and directed with keen attention to details · Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner · Ability to plan and to meet short turnaround deadlines · Strong Thought Leadership and Project Management and Awareness Skills Supervisory Responsibility Team Members include Service Desk Analysts I, Service Desk Analysts II, Lead Service Desk Analysts, System Administrators, System Engineers, and other related Network and Systems technologists and consultants. Required Education and Experience · Bachelor's or master's degree in technical or business disciplines, or related experience · Minimum of 6 years related IT and Leadership experience

Job Title: IT MANAGER Department: BUSINESS SERVICES Reports To: VP OF BUSINESS SERVICES Status: EXEMPT The IT Manager plays a pivotal role in ensuring the smooth operation and continuous improvement of our organization's technology environment. With expertise in hardware, network management, software, and integrations, this position is responsible for overseeing the full spectrum of IT infrastructure, supporting employees at all levels, and collaborating with vendors to deliver innovative solutions. The IT Manager will drive technology initiatives, enforce best practices, and provide leadership to IT staff, all while maintaining robust security and business continuity standards. This position is essential in enabling our company to leverage technology for maximum efficiency and growth. Key Responsibilities: Collaborate with management and VCIO to oversee IT Infrastructure Management. Manage and maintain all hardware, network systems, and software applications to ensure efficient and secure operations across the organization. Lead Network and System Integration: Design, implement, and optimize network infrastructure and software integrations, ensuring seamless communication between systems, while collaborating closely with IT vendors to select and implement best-fit solutions. Support services for Microsoft related technologies: Microsoft 365 Applications, Microsoft 365 Governance, Microsoft Azure, Microsoft Exchange, Microsoft Teams, Microsoft SharePoint, Microsoft Power BI, Microsoft Power Automate, etc. Evaluate and Implement Technology Solutions: Assess organizational needs, recommend upgrades, and oversee the deployment of new hardware, software, and integration tools to enhance productivity and security. Provide Technical Support and Training: Offer technical guidance and deliver training to all employees, empowering them to use technology effectively and troubleshoot common issues. Develop and Enforce IT Policies: Establish and maintain IT policies, procedures, and disaster recovery plans to safeguard data and ensure business continuity. Manage the IT budget and approve all invoices in a timely manner to ensure cost-effective procurement and maintenance of technology assets. Supervise and direct IT staff, providing leadership, mentorship, and performance feedback to support team success. Communication with management, staff and vendors as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Requirements Qualifications: Bachelor's degree in computer science, information technology, or a related field is a standard requirement. Industry-recognized certifications like Microsoft 365, ITIL, CompTIA Security+, or PMP. 3-5 years of experience in managing IT teams, implementing projects, and overseeing IT operations is highly valued. 3-5 years of experience in various IT roles, such as systems administration, network engineering, or IT security, is essential. Demonstrable leadership skills, including the ability to motivate, guide, and mentor team members, are crucial for success. Additional Information: This outlines key responsibilities and requirements but is not exhaustive. Duties may change or be assigned as business needs evolve. The role is primarily performed in an office environment. Physical requirements include the ability to sit, stand, use hands, and occasionally lift up to 20 lbs. Visual acuity including close, peripheral, and color vision is necessary. Flexibility in schedule is required, including potential evening or weekend hours for system upgrades or special projects. Employment with Ace Distributing is at-will. This job description does not constitute a contract of employment. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

Job Description Are you passionate about helping businesses grow through technology? Do you thrive when connecting IT strategy to real-world business outcomes? At ONE 2 ONE, we're looking for a Virtual Chief Information Officer (vCIO) to serve as a trusted advisor to our clients - someone who can blend technical expertise, business acumen, and servant leadership to guide organizations toward success.

Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider. AS SYSTEM MANAGER, CENTRAL BUSINESS OFFICE SENIOR LIVING, you will be responsible for: * Sort and process incoming mail * Update computer/billing system with all Payer changes/maintain payer trees and census * Maintain MA patient liability information in PCC/Matrixcare * Update all binders of; daily census, Cut Notices, MA162's, Insurance verifications & AR reports * Notifying Charge Master staff of all Issues/Corrections of Charges in system * Communicate with all teams any SNF Updates, Issues, Policy & Procedure changes * Tracking/documenting residents receiving Part B Therapy * Insure all payments (credit card/cash/checks) along with statement documentation/receipt are submitted to appropriate area for deposit & posting payments & adjustments in a timely manner. * Work with finance to ensure cash posted matched cash deposited each month * Field questions from calls/on site visit by residents/family/POA, relative to statements and/or bills….coordinate with MCA for insurance billing related questions. * Gather appropriate information needed for Payer & State audits - coordinate with Clinical & Finance teams * Gather appropriate information for Medicare Bad Debt reporting - coordinate with Finance * Maintain CHC (MA) Resident List(s)/census & submit to appropriate payer at the appropriate designated time frame by the individual payer * Submit quarterly credit balance reports to CMS * Resident Trust Fund - tracking and reporting, coordinating with facilities * Post ancillary charges * Month-end close process in PCC and Matrixcare for SNFs, PCs, IL * System updates in PCC and Matrixcare - charge increases, reimbursement changes, adding/maintaining payers, etc. * Monitor AR Aging report Other information: QUALIFICATIONS: Bachelor's Degree, with a minimum of 5 years of progressive experience in Billing, Financial Services and/or Business Office Management, Required WHAT WE OFFER: * Competitive Compensation * Shift Differentials * Tuition Reimbursement * Professional Development * Supportive and Experienced Peers BENEFITS: * Medical, Dental, and Vision offered after completion of introductory period * Paid Time Off * 403(b) retirement plan with company match * Company Paid Short & Long Term disability coverage * Company Paid and Voluntary Life Insurance * Flex Spending Account * Employee Assistance Program (EAP) * Health & Wellness Programs

Apply Lead IT Specialist (SYSTEMS ANALYSIS) Department of Defense Defense Logistics Agency J62-AXBC Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: * Battle Creek, MI: $105,383 - $137,000 * Columbus, OH: $109,966- $142,957 * Dayton, OH: $109,308- $142,103 * Fort Belvoir, VA: $120,579- $156,755 * New Cumberland, PA: $120,579- $156,755 * Ogden, UT: $105,383 - $137,000 * Philadelphia, PA: $116,123- $150,962 * Richmond, VA: $110,083- $143,109 Summary See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: * Battle Creek, MI: $105,383 - $137,000 * Columbus, OH: $109,966- $142,957 * Dayton, OH: $109,308- $142,103 * Fort Belvoir, VA: $120,579- $156,755 * New Cumberland, PA: $120,579- $156,755 * Ogden, UT: $105,383 - $137,000 * Philadelphia, PA: $116,123- $150,962 * Richmond, VA: $110,083- $143,109 Overview Help Accepting applications Open & closing dates 12/05/2025 to 12/12/2025 Salary $105,383 to - $156,755 per year See Summary Section below for more salary information. Pay scale & grade GS 13 Locations 1 vacancy in the following locations: Battle Creek, MI Whitehall, OH Wright-Patterson AFB, OH New Cumberland Defense Logistics Center, PA Show morefewer locations (4) Philadelphia, PA Hill AFB, UT Fort Belvoir, VA Richmond, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Multiple Appointment Types Work schedule Full-time Service Competitive Promotion potential None Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Other Drug test No Financial disclosure No Bargaining unit status Yes Announcement number DLAJ6-26-12846025-MP Control number 851727500 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. Clarification from the agency "Agency" means current permanent DoD employees. Veterans include Veterans Employment Opportunities Act (VEOA) eligible veterans. Videos Duties Help * Leads a team responsible for the analysis of various complex Automated Information System (AIS) logistics business processes, develop... * ...and review solution alternatives, and performs impact analysis with customers and system users for fixes, enhancements, and other changes. * Develops application specifications and documentation to address changes or fixes as necessary for problem resolution, including level of effort estimates. * Participates in evaluation and testing phases, including system, security, performance, 508, and user acceptance testing. * Participates in release management, transition, and deployment activities. * Leads the team in identifying customer requirements through facilitation sessions, joint application development sessions or through one-on-one customer meetings and interviews. * Negotiates with customers regarding unfeasible requirements, while identifying and providing alternative approaches/solutions. Requirements Help Conditions of employment * Must be a U.S. citizen * Tour of Duty: Set Schedule * Security Requirements: Non-Critical Sensitive * Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. * Fair Labor Standards Act (FLSA): Exempt * Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. * Recruitment Incentives: Not Authorized * Bargaining Unit Status: Yes * Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See *************************** for more information. * This position and any future selections from this announcement may be used to fill various shifts located within DLA Information Operations (J6) locations. Qualifications To qualify for a Lead IT Specialist (SYSANALYSIS) GS-2210-13 your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: * Analyzes automated information system (AIS) logistics business processes, develops and reviews solution alternatives, and performs impact analysis with customers and system users for fixes, enhancements and other changes. * Develops application specifications and documentation to address changes or fixes as necessary for problem resolution, including level of effort estimates. * Assists in the selection and integration of Commercial-Off-The-Shelf (COTS) and/or the design, testing, and implementation of Government-Off-The-Shelf (GOTS) Automated Information Systems (AIS) solutions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information For Important General Applicant Information and Definitions go to: ****************************************************************** Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: ********************************************************************************** Information for Veterans is available at: ************************************** As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: * Reading Comprehension * Decision Making * Accountability * Attention to Detail * Customer Service * Flexibility * Influencing/Negotiating * Integrity/Honesty * Interpersonal Skills * Learning * Self-Management * Stress Tolerance * Teamwork * Reasoning Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. * If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: * To begin the application process, click the Apply Online button. * Answer the questions presented in the application and attach all necessary supporting documentation. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. * Click the Submit Application button prior to 11:59 PM (ET) on 12/12/2025. * After submitting your online application, you will be notified whether or not you are required to take any additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder. If you do not receive the email invitation to the assessment and you meet the minimum qualifications for the position, you should contact **************************************** to request the email be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by **************************************** BEFORE the close of the JOA. * If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements. * NOTE: Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities, and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (************************* There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at ************************ On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit *************************************************** Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/articles/2**********764-Requesting-an-accommodation. To preview the questionnaire, please go to ********************************************************* Agency contact information Jesime McCullough Phone ************ Email ******************** Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US Next steps If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments (CBA) system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire CBA. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire CBA. NOTE: If the USA Hire CBA is altered within a year of your last application, you will be required to take the new USA Hire CBA. If no additional online assessments are required you will receive an OPM notification stating "It has been determined that you have completed all required online assessments and your application is complete. No further action is required." Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. * If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Job DescriptionPosition: Full-time Position Location: York, PA, On-site Hours: Full-Time \u007C 8:00 AM - 5:00 PM, Monday-FridayScope: The Director Information Technology will oversee the application - planning, development, implementation, maintenance, and security of the company's information technology, online infrastructure, systems security, and processes. The position will develop, plan, and implement an information technology strategy that meets the company's business needs, delivers optimal return on investment, and maintains utmost security. This position determines and formulates policies, procedures, and provides overall direction for information technology resources within the guidelines set up by the core leadership team. This position will provide consultative services and governance related to information technology to the various business entities. Plan, direct, and coordinate the operational activities at the highest level of management with the help of subordinate executives and staff managers. This position reports to the C-Level and will serve as a member of the Senior Leadership Team (SLT).Essential FunctionsThis position exists to perform the essential functions of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PlanningActively participates in defining the strategic direction of the company.Identifies and recommends modern technologies and services that will improve efficiency, processes, and operations; reviews requests for additional services and upgrades, assessing the costs and benefits to the organization.Establishes long-term information technology needs across the organization and plans strategies for developing systems and acquiring the software and hardware necessary to meet those needs.Facilitates preparation of project plans and proposals, outlining project objectives, information technology requirements, and analytical and programming staffing requirements for proposed systems.Provides governance and consultative support as top-level contact in determining information technology requirements and/or solutions across the various company entities.LeadershipPlans and determines appropriate staffing levels to ensure adequate support of business operations.Recruits, interviews, hires, and trains management and professional-level staff within the information technology department.Provides ongoing leadership of the information technology team. Oversees the schedules and responsibilities of the information technology team and ensures adequate coverage and end user support across multiple locations, and shifts.Develops and implements onboarding and training plans for associates to ensure they successfully acclimate to their position within the organization.Ensures team members have opportunities for continued education; are well positioned to maintain pace with technological advancements in support of company operations and strategic direction.Conducts quarterly performance evaluations that are timely, constructive, and representative of team members contributions.Collaborates and identifies ways information technology can assist the company in achieving business and financial goals, coordinate activities and resolve problems. OperationsOversees the daily operations and ensures the effective and efficient use of the information technology infrastructure, systems, and resources across the organization, so that prompt modernization and upgrades of various technologies and systems are performed as needed.Ensures the integrity and reliability of computerized information systems, communication systems, and office systems including the security of data acquired and stored.Ensures that IT and network infrastructure adequately support the company's computing, data processing, and communications needs. Implement corrective action plans to solve organizational or departmental problems as they arise.Coordinate cyber security controls around all internal infrastructure, systems, processes, end users, etc.Oversees projects and assignments within the Information Technology unit. Communicates goals, projects, and timelines of the company to the department; plans ways to execute those goals within the department.Analyze operations to evaluate performance in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.Negotiate or approve contracts or agreements with vendors or other organizational entities. Synchronize vendor management around applications, networks, telecommunications, help desk, at all company sites.FinancialPrepare budgets for approval, including those for funding or implementation of programs.Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.Approves the purchase, rent, lease, license, or other acquisition of hardware, software, or services needed to meet company needs.Risk ManagementActively participate in acquisition due diligence to ensure risk is controlled.Request and oversee forensic analysis in response to cyber security threats.Ensures compliance with government and other industry regulations that apply to information technology, data security, and business operations overall.Interpret and explain policies, rules, regulations, or laws to enable decision making which protects the interests of the business.Directs and coordinates professional services such as systems analysis and design, feasibility studies, and programming of information, communication, and automation systems.Will also serve as a member of the organization's compliance team.Performs other duties as assigned.EducationBachelor's degree in business administration, computer science, or information technology, or related field, required.Master's degree in relevant field, preferred.High school diploma or GED required.Knowledge, Skills, Abilities & ExperienceMinimum 10 years' professional experience within Information Technology environment. Advanced skills to include IT governance, strategic planning, leadership skills, management skills and project management.Knowledge and application of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.Knowledge of relevant information technology systems and equipment, policies, procedures, and strategies to promote effective security operations for the protection of the organizations people, data, property, and facilities.Knowledge of SOC 2 Compliance, HIPAA Compliance, best practices in Vendor Security, and Incident Response Management.Knowledge of cloud based, data access and sharing software such as Microsoft SharePoint.Experience with Azure, AMS, or other cloud service providers.Experience with VMware, Windows AD environments, storage networks, DHCP, and DNS.Knowledge of Linux, Windows, and Mac operating environments.Knowledge of relational database management system software, database reporting software, user interface and query software.Knowledge of document management software such as Adobe Systems, Adobe Acrobat.Thorough understanding of information technology best practices and their application.Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Solid judgement and decision-making skills.Versed in negotiations of business contracts.Excellent written and verbal communication, and presentation skills.Excellent interpersonal and conflict resolution skills.Establishing and maintaining effective working relationships with other department staff, management, vendors, and clients.Excellent organizational skills and attention to detail.Strong analytical, critical thinking, and critical thinking skills.Effective project management skills, ability to manage multiple, high profile, competing projects.Strong management, coaching, consultative, and leadership skills.The ability to work under pressure, manage resources and timelines effectively, maintain composure, and reasoning.Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.Ability to convey technical information in an accessible and understandable manner.Analytical, ability to problem-solve, and troubleshoot technical and business issues.Physical Requirements:This position is stationary 80-percent of the time.Position works in office areas regularly. Temperatures are regulated through systems.The individual will regularly operate a computer and other office machinery, such as a calculator, copy machine, and computer printer as needed.The person in this position frequently communicates with coworkers, customers, and business partners to complete work assignments. Must be able to exchange accurate information in these situations.This position frequently communicates with members of cross functional teams, and internal and external customers. Must be able to exchange accurate information in these situations.Must communicate, listen, hear, speak, converse with, and/or convey information as needed.Must see, detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess information as needed.May carry weight, lift (to a height of 3-4 feet), transfer, position, or remove materials up to 20 pounds regularly, up to 50 pounds occasionally, occasionally, and up to 70 pounds, infrequently.Will use feet and legs to climb stairs, on occasion ladders/lifts, balance, ascend, and descend as needed to complete work assignments.TravelValid driver's license and reliable transportation required.Periodic travel may be required to attend work related conferences, client meetings, and other events, as needed.This position may require occasional distance travel and overnight stays of approximately 10% of total hours to attend conferences. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Marketing & Engagement Manager Location: Corporate Office - 555A Sandy Hill Road, Denver, PA 17517 Who We Are: At the Denver Cold Family of Companies, we provide our customers with optimal third‑party logistics solutions tailored to their unique needs, while setting the standard for exceptional service and an outstanding employee environment. Guided by our core values of Empowerment, Family, Growth, and Service, we foster a people-first culture rooted in excellence-valuing and supporting our employees, customers, and community in everything we do. About the Role: We're looking for a motivated, organized, and collaborative Marketing & Engagement Manager to lead our marketing, communications, and engagement efforts across the Denver Cold Family of Companies. This role is ideal for someone who enjoys bringing people together, balancing creativity with structure, and driving engagement across all levels of the organization. You'll plan and lead events, design engaging content, and oversee company-wide communications - strengthening relationships among employees, customers, and the community while helping grow our brand presence. What You'll Do: Lead company and community events from start to finish - organizing, coordinating, and managing details to ensure smooth execution. Manage and oversee all marketing and communication efforts, including social media, newsletters, and promotional materials. Create engaging and visually appealing digital content and graphics for both internal and external audiences. Plan and implement employee engagement and recognition initiatives. Collaborate with leadership to maintain consistent messaging and brand identity. Delegate tasks and empower team members and internal committees to support event and marketing goals. What We're Looking For: 2+ years of experience in marketing or communications, with event planning and leadership experience preferred. Strong written and graphic communication skills. Highly organized with excellent planning and follow-through abilities. Skilled in graphic design and layout, with an eye for creating professional and visually appealing content. Ability to plan and lead events from concept through completion. A confident leader who can manage multiple projects, delegate effectively, and motivate others. Technologically inclined with the ability to quickly learn and adapt to new software and tools. Compensation & Benefits: Salary Range: $60,000-$80,000 annually, depending on experience. 16 days of PTO and 6 paid holidays annually. Health, dental, and vision insurance available after 60 days. Supplemental insurance policies. 401(k) with company match after one year. Why You'll Love Working Here: A collaborative, family-oriented culture rooted in our values of Empowerment, Family, Growth, and Service. A workplace that celebrates initiative, creativity, and community involvement. The opportunity to make a meaningful impact on our people, brand, and community every day. If you're ready to take ownership of marketing, engagement, and events at a growing company where ideas are valued and teamwork drives success - we'd love to meet you.

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Position Summary The Sr. Manager - Customer Experience and Meter-to-Cash (COE) focuses on the improvement of business processes supporting UGI's customer journey, and on the enhancement and evolution of the technical solutions supporting these processes. The Sr Manager is responsible for planning, organizing, and managing the work executed by functional team members supporting Customer Relationship Management (CRM) functionality, Meter-to-Cash (M2C) functionality, and Customer Experience (CX) functionality across UGI's customer information technical solutions. In addition, this position is responsible for aligning the team's output with business objectives and strategies, supporting team members in promoting user proficiency and adoption of the technical solutions, validating changes to enterprise solutions, ensuring proper controls over master data, and driving improvements in analytics and leveraging AI integration in support of efficiency gains for UGI. Essential Functions Planning and Technical Solution Evolution Roadmap: Collaborates with Business and IT Leaders in defining business needs and developing workplans and roadmaps to support those needs. Supports the prioritization of business requirements, budget estimates, and business case development for major capital investment in technology solutions. Technical Solution Support: Oversees and monitors incident management activities assigned to COE team members. Supports team members in troubleshooting and solutioning complex incidents and problems. Functionality Enhancements and Projects: Provides guidance and plans functionality enhancements, upgrades, and solution deployments that maximize and evolve UGI's technology investments. Contributes to the development of work plans and budgets for technology solution changes; identifying opportunities for capital investment. Quality Assurance: Provides direction for planning QA activities for the technical solution, including functional unit test plans, user acceptance test plans, and usage and data quality monitoring. Monitors the quality of QA plans and scripts developed by COE personnel to ensure complete and accurate testing. Personnel Management: Manages, coaches, and develops personnel under supervision. Ensures clarity in understanding of roles and responsibilities, and alignment with objectives and workplans. Monitors team member performance and addresses issues early. Maintains and encourages collaboration and positive interactions across members of the COE and with other EBT and IT team members. Knowledge, Skills, and Abilities Problem Solving: Ability to apply critical thinking in analyzing and resolving complex or unusual business problems or challenges. Business Partner Focus: Ability to build strong relationships with Business Partners, vendors, and peers across the IT Department to identify, anticipate, plan, and implement technical solutions that meet business needs. Leadership: Ability to lead team members through the execution of workplans, and to pivot when required. Communication: Demonstrated strong oral and written communication skills; ability to draft business cases, workplans, and other artifacts; and ability to adapt and present content to diverse audiences. Interpersonal Skills: Demonstrated communication and collaboration skills, and ability to influence others within the organization in the development of workplans and roadmaps. Continuous Improvement: Demonstrated intellectual curiosity to identify emerging business needs and potential uses of technology solutions in supporting such needs. Management: Demonstrated knowledge of UGI's policies and procedures, and of IT System Development Lifecycle requirements. Education and Experience * Bachelor's degree or equivalent experience in Information Technology, Finance, or Business Administration preferred * 10 years of Utilities experience, Customer Service preferred * 4+ years of experience in SAP CRB or SAP S 4/HANA #LI-Hybrid UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Pactiv Evergreen is now a part of Novolex. Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers. Discover more about Novolex, our 20,000+ family members and our commitment to innovation and sustainability at **************** Downingtown is a borough in Chester County, Pennsylvania, 33 miles west of Philadelphia. As of the 2010 census it had a population of 7,891. Downingtown was settled by English and European colonists in the early 18th century and has a number of historic buildings and structures. The plant was built in 1979, manufactures paper cups and cartons, and has approximately 200 employees. Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign. With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future. Responsibilities Summary: The Technical Manager position is responsible for all aspects of Maintenance, Engineering, Printing, Production, and Facilities. The Technical Manager will typically be responsible for Maintenance employees. Essential Duties and Responsibilities: · Provide leadership for Engineering and Maintenance with the ultimate objective of maximizing production volume while achieving cost targets. · Manages the capital budget and develops technical talent in the group. · Assures plant facilities and production equipment are properly maintained. · Manages the plant Capital Budget and Engineering expense budget. · Works with plant technical and operations resources to identify capital deployment opportunities. · Responsible for CAR submission and coordination of capital activities. · Responsible for hiring, salary administration, performance management including disciplinary actions, employee development and salary administration. · Provides engineering support and resources to sustain plant production. Coordinates communication and implementation of manufacturing and technical initiatives. · Manages AOP budget, which includes technical group salaries, building and grounds, maintenance materials and utilities. · Responsibility for meeting site environmental compliance and providing support to plant safety programs. Qualifications Preferred Skills: · BA/BS degree preferred in Industrial Management, Engineering or Business. · 5 years of manufacturing experience including 3 years of supervisory experience preferably in a highly respected paper or consumer packaging manufacturing organization. · Must be able to demonstrate knowledge of statistical methods and process improvement techniques. Strong communication (written and verbal), interpersonal skills and negotiation skills required. · Must demonstrate proficient computer skills with Microsoft Office Suite. · Effective team building and demonstrated leadership skills. · Effective communication skills (written and verbal) with all levels in the organization Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call ************** or email *********************. All information will be kept confidential according to EEO guidelines and applicable laws. #LI-TM1

Job Description AHF Products has a great career opportunity for a Senior Manager of Pricing Strategy at our headquarters in Mountville, Pa. The Senior Manager of Pricing Strategy will lead AHF Products' pricing transformation initiatives to drive profitable growth and operational excellence. This role is responsible for developing and executing pricing strategies, implementing governance frameworks, and leveraging analytics to optimize pricing decisions across all channels and product lines. Essential Functions of the Job: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: Define and implement pricing strategies aligned with business objectives and market dynamics. Establish pricing governance, approval matrices, and compliance standards. Build and manage pricing analytics capabilities, including price waterfall, segmentation, and guardrails. Monitor pricing KPIs and deliver actionable insights to leadership. Partner with Sales, Finance, Operations, and Product teams to ensure consistent pricing execution. Support deal management processes and optimize quote-to-cash workflows. Oversee deployment and integration of pricing tools (CPQ, ERP systems). Drive automation and AI-based solutions for pricing guidance and segmentation. Lead and mentor pricing team members, fostering a culture of continuous improvement. QUALIFICATIONS: Bachelor's degree in Finance, Economics, Business, or related field; MBA preferred. 7+ years of experience in pricing strategy, financial planning, or commercial analytics, preferably with a manufacturer of building materials or consumer goods. Proven expertise in pricing analytics, governance, and ERP/CPQ systems. Strong leadership, communication, and stakeholder management skills. Advanced proficiency in data analysis tools (Excel, SQL, MS Power BI preferred). KNOWLEDGE, SKILLS, & ABILITIES: Strategic thinker who is dedicated to providing valuable insights and strong leadership skills Strong pricing acumen with the ability to make a significant contribution to performance and profitability, required Strong analytical thinking and execution skills Experience working in a team environment, providing leadership and mentoring for high performing team Excellent planning and organizational skills Excellent communication and presentation skills Strong attention to detail PHYSICAL DEMANDS: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Push, pull, carry, and lift 20-50lbs Frequent walking and sitting Regular stretching, bending, stooping, twisting, reaching, grasping and other such repetitive movements Must be able to communicate, hear, comprehend, and write in English Must be able to work in a non-temperature-controlled environment MENTAL DEMANDS: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce , Armstrong Flooring™, Hartco , Robbins , LM Flooring , Capella , HomerWood , Hearthwood , Raintree , Autograph , Emily Morrow Home , tmbr , Crossville , and Crossville Studios . Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract , Armstrong Flooring, Parterre , Crossville and Crossville Studios . Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

Job Description Job Type: Exempt Duration of role: Permanent 1 Reporting to: Global Product Director About Us At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner. Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate's world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact. We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale. About the Role The Technical Services Manager - Ceilings provides expert technical guidance to clients, sales teams, and contractors, ensuring the proper selection, installation, and performance of products on construction projects. This role is the resident subject matter expert for the technical aspects of our ceiling products. Key responsibilities include providing on-site support, preparing technical reports, customer relationships, and ensuring compliance with product specifications and industry standards. The role requires a bachelor's degree in architecture, Building Construction, Engineering, or a relevant field, as well as strong technical and communication skills, and 8+ years of experience in the construction products or manufacturing industry. A history of structural or acoustic ceiling installation is preferred. What You'll Do Lead and build the Technical Services team in the Americas region (AMER). This position will also work with counterparts in the EMEA and APAC regions to utilize resources to support our global customers, provide training, and troubleshooting technical issues. This role will require a subject matter expert in our ceiling systems, including their correct application, relevant code requirements, and proper installation methods. Additional Expectations Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy. Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands. Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System. Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service. What You'll Bring Possesses an ambitious, ready-for-anything mentality, with a strong focus on customer service and satisfaction. Demonstrates a positive attitude and a coaching-oriented approach. Brings a demonstrated 8+ year history of ceiling construction and on-site experience. Maintains a willingness and expectation to operate effectively in a fast-paced environment. Holds a strong understanding of construction product specifications, construction documents, and detailed drawings. I hold a bachelor's degree. Demonstrates excellent communication and interpersonal skills, facilitating effective engagement with diverse stakeholders. Displays comfort in presenting complex materials to audiences, supported by strong presentation skills. He has experience in managing at least one direct report. Possesses strong analytical and problem-solving abilities. Demonstrates proficiency in technical documentation and report writing. Maintains a consistent dedication to safety and compliance. Willing to travel domestically up to 40%, and internationally one to two times per year. Willing to be on-site at the office or plant two to three times per week. Employee Benefits Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally. World of Wellness Philosophy: We empower you to take charge of your health and well-being. You'll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness. Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world. Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted - allowing you to be more versatile and develop a broader skill set. Mentorship and development: At Tate, we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future. Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence. Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.

About Your Opportunity: As a Project Manager, you will be responsible for overseeing project cost, schedule, and overall performance to ensure alignment with company policies, standards, and objectives. In this role, you will play a key part in delivering successful outcomes on the Data Center Project while serving as a trusted technical resource and point of expertise for the client. How You'll Contribute: Prepare the project plan, sequence, and schedule with collaboration of field personnel. Prepare and issue project documents including progress reports, project schedule updates, and financial/budget updates. Initiate periodic meetings and other forms of communication with project team members and client, to acquaint them with unresolved problems and to provide an adequate degree of coordination. Monitor project progress for adherence to schedule and man hour expenditures versus percent complete. Re-plan and make corrections/adjustments to maintain schedule; identify causes, advise client, and negotiate changes in fee. Monitor project scope for changes affecting budget and schedule; identify causes, advise client, and negotiate changes in fee. Keep client informed of progress on the project and of any technical problems/solutions and their effect on design and costs. Assure that Wohlsen submits invoices to the client that are timely and meets the requirements of the Owner contract. Identify solution to any problem which might impede progress of the project or adversely affect client relations. This includes soliciting the help and personal involvement of management in the solution of unusual technical problems encountered during work. Coordinate with Estimating team staff on the development of costs and time schedules. Also, assemble estimates including soliciting subcontractor quotations. Review with the Estimating team staff all plans, specifications, and reports relative to the project. You will participate in the contract negotiations and change in scope budgeting with the client and ensure that all procedures governing the review and approval of contracts are followed before signing. Review initial estimate in the preparation for initial budget upload in coordination with estimating and accounting department. You will also assist with the preparation of the Project Performance Agreement (PPA). You will help with the project procurement process including, interview preparation, staff planning, scheduling, and interview process. You will manage and develop the Project Assistants and Project Engineer(s). Review safety requirements in pre-installation planning sessions and obtain acknowledgement by sub(s) to ensure they follow our guidelines. You will also conduct site safety inspections. Qualifications: B.S. degree in Construction technology, Engineering or other related discipline and 3-7 years relevant experience. Data Center project experience required Experience in construction project management with contract values of $5 million and up. Experience in multiple disciplines including, project management, estimating, preconstruction services, and construction management. Experience in the sales and marketing process including making presentations to potential customers. OSHA 10 Hour Certification OSHA 30, First Aid and CPR is preferred Ability to travel and work additional hours when needed to meet business plan goals. Physical Requirements In a normal day, this position requires little to no standing or walking. In a normal day, the employee must be able to sit for 7+ hours. In a normal day, the employee must be able to drive 1-4 hours. Employee must be able to lift/carry up to 10 lbs. maximum; occasionally carry small objects. In this position, employee occasionally (0-33%) must be able to bend at waist, squat the knees, climb (including ladders), reach above shoulders, kneel, crawl, use feet (foot controls), and/or work at heights above 6 feet. *Note to Recruiters, Placement Agencies, and Similar Organizations: Wohlsen does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our website, locations, or to any Wohlsen team member. Wohlsen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Wohlsen and will be processed accordingly. It is the policy of Wohlsen Construction to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender, gender identity, genetic information, pregnancy, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. This job description does not constitute a contract of employment and Wohlsen Construction may exercise its employment at-will rights at any time. Powered by JazzHR 3cVk7OnKRW

Flagger Force, an industry leader in traffic control, is currently hiring a Senior Manager, Customer Support. The Senior Manager of Customer Support is responsible for leading and managing the day-to-day operations of our customer support center, ensuring exceptional service delivery across all channels in a 24/7/365 environment. This role drives the strategic vision for customer support, oversees the fulfillment of customer needs, and continuously improves the customer experience. A key focus of this position is developing and mentoring support managers and team leads to build a strong, engaged, and high-performing organization that retains top talent. Responsibilities Customer Support Leadership: - Oversee daily customer support operations to ensure all inquiries, issues, and service requests are resolved promptly and effectively. - Maintain consistent, high-quality support across phones, email, chat, and other channels. - Manage staffing plans and schedules to ensure seamless 24/7/365 coverage. Operations Management: - Oversee daily operations center activities, ensuring high-quality customer interactions, effective order scheduling, and timely resolution of inquiries. -Manage dispatch operations to ensure orders are fulfilled accurately and efficiently according to customer requirements. -Monitor order flow from intake through completions, proactively addressing delays or issues. Customer Experience & Continuous Improvement: - Champion a customer-centric culture by putting the customer at the heart of all decisions. - Monitor service levels, response times, and customer satisfaction scores, taking proactive steps to exceed benchmarks. - Identify and implement process improvements to enhance the customer journey and reduce friction. Team Development & Retention: - Hire, train, and develop customer support managers and team leaders to build strong leadership pipelines. - Provide ongoing coaching, mentorship, and performance feedback to drive team engagement and retention. - Foster an inclusive, respectful, and collaborative work environment that aligns with company values. -Conduct regular team meetings and one-on-ones to set expectations, provide feedback, and celebrate success. Performance Management & Reporting: - Establish and track key performance indicators (KPIs) such as first contact resolution, and average response times. - Generate and present regular reports to senior leadership with insights and action plans. Cross-Functional Collaboration: - Partner closely with product, operations, and sales teams to ensure customer feedback is captured and acted upon. - Serve as an escalation point for critical customer issues, ensuring swift resolution. Quality & Compliance: - Ensure support operations comply with internal policies and any relevant regulatory requirements. - Promote a safe and secure environment for both customers and employees. In addition to the functions listed above, the employee is expected to act in accordance with company values, vision and mission, to exercise honesty, integrity and respect with all clients and co-workers, demonstrate leadership, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible and exercise initiative to learn new skills and tasks. The employee is also expected to perform other duties and functions as required. Qualifications - Bachelor's degree in Business Administration, Communications, or a related field (Master's preferred). - 7+ years of leadership experience in customer support or contact center operations, including managing teams in a 24/7 environment. - Proven success in improving customer satisfaction and driving operational excellence. - Strong experience in developing managers and building engaged, high-performing teams. - Excellent problem-solving, communication, and interpersonal skills. - Familiarity with customer support platforms and reporting tools. - Steel toed boots or the ability to obtain prior to employment. Key Competencies: - Strategic leadership with hands-on operational capability - Passion for delivering exceptional customer experiences - Expertise in data-driven decision-making and process improvement - Talent development with a focus on coaching and mentorship - Adaptability to lead in a fast-paced, ever-changing environment - Willingness to work flexible hours to support a global, 24/7 customer base Education Bachelors Degree

We are seeking a Senior Technical Project Manager to lead the planning, execution, and delivery of complex AI and data-driven initiatives. This role requires a strategic thinker with strong technical acumen, excellent communication skills, and a proven track record of managing cross-functional teams in a fast-paced environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 5+ years working as a project manager Experience working on Data and AI products Experience working with multiple departments from IT to Marketing

Job Description Looking for a familia? As an award-winning, woman-owned, minority-owned boutique engineering firm, we're on the lookout for spirited candidates to join our ever-growing familia. We're proud to be recognized as a 2025 Best Place to Work in St. Louis , a reflection of our people-first culture and commitment to creating a workplace where everyone thrives. Our mission is simple: deliver world-class engineering services while fostering close-knit collaborations with our clients. If you're passionate, diligent, and ready to make an impact, you'll find your place with us at LUZCO. Let's exceed expectations together and make engineering a space where everyone belongs. You're more than an employee. You're a familia member. As a member of the familia, we make sure this is more than just a job. Benefits: We've got you covered with top-notch medical, dental, and vision insurance, plus a 401k match, paid time off, and a fun employee recognition platform to celebrate your wins! Flexibility: We value a life-friendly culture. You'll collaborate with your supervisor to set a routine that balances your needs and your team's. PTO and Holidays are included, too. Diversity: We thrive on diversity and the unique perspectives everyone brings. Our team is a melting pot of skills and experiences, which helps us approach challenges from all angles. Growth: Your growth is our priority. Whether it's tuition reimbursement for school or certifications, you'll work closely with industry pros to map out and achieve your career goals. Giving Back: We're all about making a difference. Each year, we set aside paid time off for you to get involved in your community and give back. Work Environment: Enjoy a relaxed vibe with weekly staff meetings (lunch included!), a fully stocked kitchen, a dog-friendly office, a relaxed dress code, and weekly happy hours! Sound like a familia you're ready to join? Here's the details on what we are looking for in this position: We're looking for a skilled Project Manager to oversee a portfolio of 10-20 high-voltage transmission and substation construction projects from initiation through closeout. You'll lead cross-functional coordination across engineering, permitting, procurement, and construction while managing budgets, schedules, and stakeholder communication. Key Responsibilities: Project Oversight Manage 10-20 projects end-to-end, from scope review to final closeout. Lead planning, scheduling, and execution with engineering and client teams. Procurement & Permitting Coordinate material/equipment orders with engineering. Manage environmental and non-environmental permits. Develop bid packages, RFPs, scopes of work, and permit documentation. Contractor & Stakeholder Coordination Evaluate contractor bids and advise clients on selections. Lead pre-construction and progress meetings. Maintain strong relationships with construction teams via site visits and communication. Construction & Closeout Track schedules using Primavera P6. Oversee on-site progress and ensure timely construction. Manage pre-energization and final closeout activities. Financial Management Own project budgets and monthly forecasts. Track costs, accruals, and financials using client systems. Reporting & Communication Provide regular updates to Lead PM and client on progress, risks, and issues. Ensure clear communication between site, office, and client teams. Knowledge & Skills Bachelor's degree in Engineering, Construction Management, or related field. 5+ years managing high-voltage transmission or substation construction projects, with a focus on cost and schedule. Strong technical knowledge of substations, transmission lines, and/or telecom systems. Skilled in stakeholder engagement across industry, government, and public sectors. Excellent communication, analytical, and problem-solving skills. PMP certification is a plus. Willingness to travel within a 1-3 hour radius of reporting location. Valid driver's license required. Join our team. We're all familia here. Powered by JazzHR tw8kRxoc1G