Senior operations representative vs senior operations manager

Differences between senior operations representative and senior operations manager duties and responsibilities

Senior operations representative example responsibilities.

• Manage the SharePoint solutions for project communication and project document repository.
• Process electronic funds transfer (EFT) and ACH fraudulent claims.
• Coordinated-Schedule armored courier schedules to pick up orders for ATM's and retail clients.
• Monitor and audit ACH debits and credits as well as wire transfer processing for accuracy and efficiency.
• Present weekly demonstrations to financial institutions and major ATM owners countrywide.
• Oversee direct deposit enrollment and benefits enrollment organizing and faxing forms to corporate payroll and outsourcing company to ensure employee enrollment.
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Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
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