Senior practice manager vs service director

The differences between senior practice managers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior practice manager and a service director. Additionally, a senior practice manager has an average salary of $119,792, which is higher than the $114,981 average annual salary of a service director.

The top three skills for a senior practice manager include patients, healthcare and patient care. The most important skills for a service director are patients, healthcare, and patient care.

Senior practice manager vs service director overview

	Senior Practice Manager	Service Director
Yearly salary	$119,792	$114,981
Hourly rate	$57.59	$55.28
Growth rate	28%	28%
Number of jobs	112,452	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a senior practice manager do?

Senior practice managers are responsible for reaching clinical quality standards as well as business and financial goals. They are primarily in charge of the business performance of the clinics in the region, together with the supervision of the professional and clinical performance of the clinical team. Also, they control the clinical practice standards, adherence to policies, coding compliance, and practice procedures. Additionally, they regularly assess the effectiveness and determine opportunities for operational, system, and program improvements.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Senior practice manager vs service director salary

Senior practice managers and service directors have different pay scales, as shown below.

	Senior Practice Manager	Service Director
Average salary	$119,792	$114,981
Salary range	Between $80,000 And $178,000	Between $70,000 And $188,000
Highest paying City	San Francisco, CA	San Francisco, CA
Highest paying state	New Hampshire	California
Best paying company	Perkins Coie	Mayo Clinic
Best paying industry	Professional	Technology

Differences between senior practice manager and service director education

There are a few differences between a senior practice manager and a service director in terms of educational background:

	Senior Practice Manager	Service Director
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Senior practice manager vs service director demographics

Here are the differences between senior practice managers' and service directors' demographics:

	Senior Practice Manager	Service Director
Average age	47	47
Gender ratio	Male, 64.6% Female, 35.4%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 11.0% Unknown, 4.3% Hispanic or Latino, 14.7% Asian, 8.1% White, 61.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between senior practice manager and service director duties and responsibilities

Senior practice manager example responsibilities.

Experience in managing implementations of healthcare information and EMR system.
Manage major transformation by creating/designing and implementing new EHR operating system providing communications, training and technical support throughout the process.
Maintain and update HIPAA, OSHA, and local policies and procedures to ensure compliance and staff education.
Prepare analyses and reports while advising clients in obtaining financing through state healthcare agencies, bond markets and private lenders.
Administer SQL database, implement quality assurance and quality control of multiple databases.
Develop CRM strategy and design for overhauling customer service contact center of Japanese automaker.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Senior practice manager vs service director skills

Common senior practice manager skills

Patients, 13%
Healthcare, 8%
Patient Care, 8%
Oversight, 5%
Professional Services, 4%
Portfolio, 4%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Senior Practice Manager
Senior Practice Manager vs Service Director

Updated January 8, 2025

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