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The differences between service agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $29,769 average annual salary of a service agent.
The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for an agent are insurance products, customer service, and life insurance.
| Service Agent | Agent | |
| Yearly salary | $29,769 | $37,864 |
| Hourly rate | $14.31 | $18.20 |
| Growth rate | -4% | 6% |
| Number of jobs | 218,795 | 184,325 |
| Job satisfaction | - | 2 |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 44% |
| Average age | 40 | 46 |
| Years of experience | 12 | - |
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.
Service agents and agents have different pay scales, as shown below.
| Service Agent | Agent | |
| Average salary | $29,769 | $37,864 |
| Salary range | Between $22,000 And $38,000 | Between $19,000 And $72,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Vestas Blades America | Latham & Watkins |
| Best paying industry | Technology | - |
There are a few differences between a service agent and an agent in terms of educational background:
| Service Agent | Agent | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between service agents' and agents' demographics:
| Service Agent | Agent | |
| Average age | 40 | 46 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8% | Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 7% | 7% |