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The differences between service agents and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service agent and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $29,769 average annual salary of a service agent.
The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Service Agent | Customer Service Consultant | |
| Yearly salary | $29,769 | $37,471 |
| Hourly rate | $14.31 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 218,795 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Service agents and customer service consultants have different pay scales, as shown below.
| Service Agent | Customer Service Consultant | |
| Average salary | $29,769 | $37,471 |
| Salary range | Between $22,000 And $38,000 | Between $20,000 And $68,000 |
| Highest paying City | Boston, MA | Hartford, CT |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Vestas Blades America | Accenture |
| Best paying industry | Technology | Technology |
There are a few differences between a service agent and a customer service consultant in terms of educational background:
| Service Agent | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service agents' and customer service consultants' demographics:
| Service Agent | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |