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The differences between service agents and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service agent and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $29,769 average annual salary of a service agent.
The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for a service representative are customer service, client service, and patients.
| Service Agent | Service Representative | |
| Yearly salary | $29,769 | $33,692 |
| Hourly rate | $14.31 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 218,795 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Service agents and service representatives have different pay scales, as shown below.
| Service Agent | Service Representative | |
| Average salary | $29,769 | $33,692 |
| Salary range | Between $22,000 And $38,000 | Between $24,000 And $45,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Vestas Blades America | Northern Trust |
| Best paying industry | Technology | Government |
There are a few differences between a service agent and a service representative in terms of educational background:
| Service Agent | Service Representative | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service agents' and service representatives' demographics:
| Service Agent | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |