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The differences between service assistants and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service assistant, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $31,928 average annual salary of a service assistant.
The top three skills for a service assistant include excellent interpersonal, basic math and customer satisfaction. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Service Assistant | Customer Service Administrative Assistant | |
| Yearly salary | $31,928 | $33,741 |
| Hourly rate | $15.35 | $16.22 |
| Growth rate | 12% | -8% |
| Number of jobs | 69,115 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 38% |
| Average age | 43 | 50 |
| Years of experience | 12 | 2 |
A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Service assistants and customer service administrative assistants have different pay scales, as shown below.
| Service Assistant | Customer Service Administrative Assistant | |
| Average salary | $31,928 | $33,741 |
| Salary range | Between $23,000 And $43,000 | Between $28,000 And $40,000 |
| Highest paying City | Washington, DC | Everett, WA |
| Highest paying state | Hawaii | Washington |
| Best paying company | Beth Israel Deaconess Medical Center | Uline |
| Best paying industry | Government | Finance |
There are a few differences between a service assistant and a customer service administrative assistant in terms of educational background:
| Service Assistant | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | Northwestern University | Western Carolina University |
Here are the differences between service assistants' and customer service administrative assistants' demographics:
| Service Assistant | Customer Service Administrative Assistant | |
| Average age | 43 | 50 |
| Gender ratio | Male, 35.8% Female, 64.2% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 6% |