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The differences between service assistants and service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service assistant, becoming a service administrator takes usually requires 1-2 years. Additionally, a service administrator has an average salary of $54,573, which is higher than the $31,928 average annual salary of a service assistant.
The top three skills for a service assistant include excellent interpersonal, basic math and customer satisfaction. The most important skills for a service administrator are customer service, patients, and data entry.
| Service Assistant | Service Administrator | |
| Yearly salary | $31,928 | $54,573 |
| Hourly rate | $15.35 | $26.24 |
| Growth rate | 12% | 5% |
| Number of jobs | 69,115 | 57,561 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 53% |
| Average age | 43 | 43 |
| Years of experience | 12 | 2 |
A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.
A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.
Service assistants and service administrators have different pay scales, as shown below.
| Service Assistant | Service Administrator | |
| Average salary | $31,928 | $54,573 |
| Salary range | Between $23,000 And $43,000 | Between $33,000 And $88,000 |
| Highest paying City | Washington, DC | Sunnyvale, CA |
| Highest paying state | Hawaii | California |
| Best paying company | Beth Israel Deaconess Medical Center | VMware |
| Best paying industry | Government | Finance |
There are a few differences between a service assistant and a service administrator in terms of educational background:
| Service Assistant | Service Administrator | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | Northwestern University | Stanford University |
Here are the differences between service assistants' and service administrators' demographics:
| Service Assistant | Service Administrator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 35.8% Female, 64.2% | Male, 32.4% Female, 67.6% |
| Race ratio | Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1% | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |