Post job

Service assistant vs service administrator

The differences between service assistants and service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service assistant, becoming a service administrator takes usually requires 1-2 years. Additionally, a service administrator has an average salary of $54,573, which is higher than the $31,928 average annual salary of a service assistant.

The top three skills for a service assistant include excellent interpersonal, basic math and customer satisfaction. The most important skills for a service administrator are customer service, patients, and data entry.

Service assistant vs service administrator overview

Service AssistantService Administrator
Yearly salary$31,928$54,573
Hourly rate$15.35$26.24
Growth rate12%5%
Number of jobs69,11557,561
Job satisfaction--
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 53%
Average age4343
Years of experience122

What does a service assistant do?

A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

Service assistant vs service administrator salary

Service assistants and service administrators have different pay scales, as shown below.

Service AssistantService Administrator
Average salary$31,928$54,573
Salary rangeBetween $23,000 And $43,000Between $33,000 And $88,000
Highest paying CityWashington, DCSunnyvale, CA
Highest paying stateHawaiiCalifornia
Best paying companyBeth Israel Deaconess Medical CenterVMware
Best paying industryGovernmentFinance

Differences between service assistant and service administrator education

There are a few differences between a service assistant and a service administrator in terms of educational background:

Service AssistantService Administrator
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common collegeNorthwestern UniversityStanford University

Service assistant vs service administrator demographics

Here are the differences between service assistants' and service administrators' demographics:

Service AssistantService Administrator
Average age4343
Gender ratioMale, 35.8% Female, 64.2%Male, 32.4% Female, 67.6%
Race ratioBlack or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1%Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%
LGBT Percentage11%9%

Differences between service assistant and service administrator duties and responsibilities

Service assistant example responsibilities.

  • Manage day-to-day operations including contract management, accounts payable, receivables, payroll and general administrative assistance.
  • Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
  • Manage and update company Facebook page with daily updates, finding/sharing relevant and interesting information, and encouraging fan engagement.
  • Function as part of the trauma team by performing CPR.
  • Set up and maintain CPR certifications for all instructional aids.
  • Review supplies, materials, vendor selection for WIS and NICU.
  • Show more

Service administrator example responsibilities.

  • Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
  • Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
  • Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
  • Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
  • Manage all accounting functions utilizing QuickBooks of revenues
  • Assist users with configuring and managing SharePoint servers.
  • Show more

Service assistant vs service administrator skills

Common service assistant skills
  • Excellent Interpersonal, 17%
  • Basic Math, 13%
  • Customer Satisfaction, 10%
  • Math, 7%
  • Patients, 6%
  • Veterans, 6%
Common service administrator skills
  • Customer Service, 22%
  • Patients, 7%
  • Data Entry, 5%
  • CMS, 5%
  • Repair Orders, 4%
  • PowerPoint, 4%

Browse community and social services jobs