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Service assistant vs service coordinator

The differences between service assistants and service coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service assistant and a service coordinator. Additionally, a service coordinator has an average salary of $40,792, which is higher than the $31,928 average annual salary of a service assistant.

The top three skills for a service assistant include excellent interpersonal, basic math and customer satisfaction. The most important skills for a service coordinator are customer service, social work, and patients.

Service assistant vs service coordinator overview

Service AssistantService Coordinator
Yearly salary$31,928$40,792
Hourly rate$15.35$19.61
Growth rate12%12%
Number of jobs69,11555,922
Job satisfaction--
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 60%
Average age4343
Years of experience1212

What does a service assistant do?

A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.

What does a service coordinator do?

A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.

Service assistant vs service coordinator salary

Service assistants and service coordinators have different pay scales, as shown below.

Service AssistantService Coordinator
Average salary$31,928$40,792
Salary rangeBetween $23,000 And $43,000Between $29,000 And $56,000
Highest paying CityWashington, DCWashington, DC
Highest paying stateHawaiiMaine
Best paying companyBeth Israel Deaconess Medical CenterMt. San Antonio College
Best paying industryGovernmentGovernment

Differences between service assistant and service coordinator education

There are a few differences between a service assistant and a service coordinator in terms of educational background:

Service AssistantService Coordinator
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 60%
Most common majorBusinessBusiness
Most common collegeNorthwestern UniversitySUNY at Binghamton

Service assistant vs service coordinator demographics

Here are the differences between service assistants' and service coordinators' demographics:

Service AssistantService Coordinator
Average age4343
Gender ratioMale, 35.8% Female, 64.2%Male, 28.5% Female, 71.5%
Race ratioBlack or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1%Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 21.0% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.6%
LGBT Percentage11%11%

Differences between service assistant and service coordinator duties and responsibilities

Service assistant example responsibilities.

  • Manage day-to-day operations including contract management, accounts payable, receivables, payroll and general administrative assistance.
  • Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
  • Manage and update company Facebook page with daily updates, finding/sharing relevant and interesting information, and encouraging fan engagement.
  • Function as part of the trauma team by performing CPR.
  • Set up and maintain CPR certifications for all instructional aids.
  • Review supplies, materials, vendor selection for WIS and NICU.
  • Show more

Service coordinator example responsibilities.

  • Manage social media communication including Facebook, Pinterest, and blog.
  • Manage a pilot program providing diversion services to clients refer by DCF.
  • Manage the MSW staff and coordinate all social service and select patient service activities.
  • Manage caseload of 30 DD citizens, coordinate eligibility benefits.
  • Manage SharePoint inventory repository and assign access levels to new hires as needed.
  • Supervise and train direct care workers in CPR, care of clients, policy and procedures.
  • Show more

Service assistant vs service coordinator skills

Common service assistant skills
  • Excellent Interpersonal, 17%
  • Basic Math, 13%
  • Customer Satisfaction, 10%
  • Math, 7%
  • Patients, 6%
  • Veterans, 6%
Common service coordinator skills
  • Customer Service, 19%
  • Social Work, 14%
  • Patients, 7%
  • Social Services, 5%
  • Service Coordination, 3%
  • Data Entry, 3%

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