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The differences between service assistants and service secretaries can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service assistant, becoming a service secretary takes usually requires 1-2 years. Additionally, a service assistant has an average salary of $31,928, which is higher than the $30,948 average annual salary of a service secretary.
The top three skills for a service assistant include excellent interpersonal, basic math and customer satisfaction. The most important skills for a service secretary are patients, customer service, and data entry.
| Service Assistant | Service Secretary | |
| Yearly salary | $31,928 | $30,948 |
| Hourly rate | $15.35 | $14.88 |
| Growth rate | 12% | -8% |
| Number of jobs | 69,115 | 25,307 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 30% |
| Average age | 43 | 50 |
| Years of experience | 12 | 2 |
A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.
A service secretary performs administrative and clerical duties, such as maintaining databases and filing systems, coordinating meetings, and preparing documents. The core skills that a service secretary should possess to perform his/her or her responsibilities include strong interpersonal skills, knowledge of general office procedures, and the ability to operate office equipment. Service secretaries are employed in industries like business, law, and education. Having extensive experience in secretarial and clerical work is an advantage to qualify for the service secretary position.
Service assistants and service secretaries have different pay scales, as shown below.
| Service Assistant | Service Secretary | |
| Average salary | $31,928 | $30,948 |
| Salary range | Between $23,000 And $43,000 | Between $22,000 And $42,000 |
| Highest paying City | Washington, DC | East Hartford, CT |
| Highest paying state | Hawaii | Connecticut |
| Best paying company | Beth Israel Deaconess Medical Center | EastHartford Schools |
| Best paying industry | Government | Manufacturing |
There are a few differences between a service assistant and a service secretary in terms of educational background:
| Service Assistant | Service Secretary | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 30% |
| Most common major | Business | Business |
| Most common college | Northwestern University | University of Pennsylvania |
Here are the differences between service assistants' and service secretaries' demographics:
| Service Assistant | Service Secretary | |
| Average age | 43 | 50 |
| Gender ratio | Male, 35.8% Female, 64.2% | Male, 7.0% Female, 93.0% |
| Race ratio | Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1% | Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.3% Asian, 3.8% White, 66.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 6% |