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The differences between service delivery managers and delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and a delivery manager. Additionally, a delivery manager has an average salary of $113,280, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a delivery manager are customer service, exceptional client, and project management.
| Service Delivery Manager | Delivery Manager | |
| Yearly salary | $102,213 | $113,280 |
| Hourly rate | $49.14 | $54.46 |
| Growth rate | 16% | 16% |
| Number of jobs | 71,475 | 172,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Service delivery managers and delivery managers have different pay scales, as shown below.
| Service Delivery Manager | Delivery Manager | |
| Average salary | $102,213 | $113,280 |
| Salary range | Between $74,000 And $140,000 | Between $82,000 And $156,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | Simpson Thacher & Bartlett |
| Best paying industry | Finance | Technology |
There are a few differences between a service delivery manager and a delivery manager in terms of educational background:
| Service Delivery Manager | Delivery Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service delivery managers' and delivery managers' demographics:
| Service Delivery Manager | Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 77.2% Female, 22.8% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |