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The differences between service delivery managers and information technology directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and an information technology director. Additionally, an information technology director has an average salary of $138,906, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for an information technology director are customer service, project management, and cloud.
| Service Delivery Manager | Information Technology Director | |
| Yearly salary | $102,213 | $138,906 |
| Hourly rate | $49.14 | $66.78 |
| Growth rate | 16% | 16% |
| Number of jobs | 71,475 | 87,765 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Service delivery managers and information technology directors have different pay scales, as shown below.
| Service Delivery Manager | Information Technology Director | |
| Average salary | $102,213 | $138,906 |
| Salary range | Between $74,000 And $140,000 | Between $97,000 And $197,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | The Tipping Point |
| Best paying industry | Finance | Technology |
There are a few differences between a service delivery manager and an information technology director in terms of educational background:
| Service Delivery Manager | Information Technology Director | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service delivery managers' and information technology directors' demographics:
| Service Delivery Manager | Information Technology Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 88.1% Female, 11.9% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |