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The differences between service delivery managers and operations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a service delivery manager, becoming an operations manager takes usually requires 4-6 years. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $76,894 average annual salary of an operations manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for an operations manager are customer service, logistics, and continuous improvement.
| Service Delivery Manager | Operations Manager | |
| Yearly salary | $102,213 | $76,894 |
| Hourly rate | $49.14 | $36.97 |
| Growth rate | 16% | 6% |
| Number of jobs | 71,475 | 343,868 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.
Service delivery managers and operations managers have different pay scales, as shown below.
| Service Delivery Manager | Operations Manager | |
| Average salary | $102,213 | $76,894 |
| Salary range | Between $74,000 And $140,000 | Between $47,000 And $123,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | Delaware |
| Best paying company | McKinsey & Company Inc | McKinsey & Company Inc |
| Best paying industry | Finance | Technology |
There are a few differences between a service delivery manager and an operations manager in terms of educational background:
| Service Delivery Manager | Operations Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between service delivery managers' and operations managers' demographics:
| Service Delivery Manager | Operations Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |