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The differences between service delivery managers and project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $91,578 average annual salary of a project manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a project manager are project management, project scope, and customer service.
| Service Delivery Manager | Project Manager | |
| Yearly salary | $102,213 | $91,578 |
| Hourly rate | $49.14 | $44.03 |
| Growth rate | 16% | 8% |
| Number of jobs | 71,475 | 167,116 |
| Job satisfaction | - | 4.17 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | - |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Project managers oversee a specific project related to the organization's business. They manage the whole project from inception to evaluation. They initiate planning with involved departments, follow-through on the plans, ensure smooth execution of the plans, and evaluate the project for further improvements should these be needed. In line with this, project managers also ensure that the project is cost-efficient and well within the budget. They also manage the different work teams involved in the project and ensure that things are running smoothly on this aspect as well.
Service delivery managers and project managers have different pay scales, as shown below.
| Service Delivery Manager | Project Manager | |
| Average salary | $102,213 | $91,578 |
| Salary range | Between $74,000 And $140,000 | Between $64,000 And $129,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | The Citadel |
| Best paying industry | Finance | Technology |
There are a few differences between a service delivery manager and a project manager in terms of educational background:
| Service Delivery Manager | Project Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between service delivery managers' and project managers' demographics:
| Service Delivery Manager | Project Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 68.9% Female, 31.1% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 9.0% White, 65.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 10% |