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The differences between service delivery managers and scrum masters can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a service delivery manager, becoming a scrum master takes usually requires 4-6 years. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $86,329 average annual salary of a scrum master.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a scrum master are jira, software development, and agile scrum.
| Service Delivery Manager | Scrum Master | |
| Yearly salary | $102,213 | $86,329 |
| Hourly rate | $49.14 | $41.50 |
| Growth rate | 16% | 9% |
| Number of jobs | 71,475 | 44,670 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 66% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A scrum master is a job that's rooted in leadership. It is the scrum master's responsibility to ensure a scrum process over the development of a project. They are not directly involved in the decision-making but guide the team in completing the scrum process with their experience and expertise. Also, a scrum master must be adept at being agile in approaching a project and also be able to schedule meetings during the process. In addition, the scrum master acts as a coach as well, helping the scrum teamwork cross-functionally.
Service delivery managers and scrum masters have different pay scales, as shown below.
| Service Delivery Manager | Scrum Master | |
| Average salary | $102,213 | $86,329 |
| Salary range | Between $74,000 And $140,000 | Between $65,000 And $114,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | ICE Mortgage Technology |
| Best paying industry | Finance | Energy |
There are a few differences between a service delivery manager and a scrum master in terms of educational background:
| Service Delivery Manager | Scrum Master | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Carnegie Mellon University | Stanford University |
Here are the differences between service delivery managers' and scrum masters' demographics:
| Service Delivery Manager | Scrum Master | |
| Average age | 47 | 44 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 11% |