Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service delivery managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a senior service manager are project management, client relationships, and business development.
| Service Delivery Manager | Senior Service Manager | |
| Yearly salary | $102,213 | $129,065 |
| Hourly rate | $49.14 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 71,475 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Service delivery managers and senior service managers have different pay scales, as shown below.
| Service Delivery Manager | Senior Service Manager | |
| Average salary | $102,213 | $129,065 |
| Salary range | Between $74,000 And $140,000 | Between $92,000 And $179,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | NVIDIA |
| Best paying industry | Finance | Professional |
There are a few differences between a service delivery manager and a senior service manager in terms of educational background:
| Service Delivery Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service delivery managers' and senior service managers' demographics:
| Service Delivery Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |