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The differences between service support specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service support specialist and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a service support specialist include customer service, support services and social work. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Service Support Specialist | Technical Support Specialist | |
| Yearly salary | $43,538 | $48,667 |
| Hourly rate | $20.93 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,209 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Service support specialists and technical support specialists have different pay scales, as shown below.
| Service Support Specialist | Technical Support Specialist | |
| Average salary | $43,538 | $48,667 |
| Salary range | Between $26,000 And $72,000 | Between $30,000 And $76,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Cheniere Energy | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a service support specialist and a technical support specialist in terms of educational background:
| Service Support Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between service support specialists' and technical support specialists' demographics:
| Service Support Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 39.2% Female, 60.8% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |