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The differences between software support specialists and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software support specialist and an administrative technical support. Additionally, a software support specialist has an average salary of $62,663, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a software support specialist include customer service, software support and database. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Software Support Specialist | Administrative Technical Support | |
| Yearly salary | $62,663 | $46,753 |
| Hourly rate | $30.13 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 122,134 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The software support specialist works on installing, repairing, maintaining, and troubleshooting software systems used by customers. The software support specialist provides expert services for customers to resolve issues and problems. A software support specialist must have expertise in the software handled and can effectively provide easy to follow instructions for clients and customers to follow. Customer software support is essential to service customers' needs, especially in digital products prone to bugs and performance issues.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Software support specialists and administrative technical supports have different pay scales, as shown below.
| Software Support Specialist | Administrative Technical Support | |
| Average salary | $62,663 | $46,753 |
| Salary range | Between $43,000 And $90,000 | Between $29,000 And $75,000 |
| Highest paying City | San Jose, CA | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Amdocs | AIG |
| Best paying industry | - | - |
There are a few differences between a software support specialist and an administrative technical support in terms of educational background:
| Software Support Specialist | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between software support specialists' and administrative technical supports' demographics:
| Software Support Specialist | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |