Support associate jobs in Cedar Rapids, IA - 112 jobs

SPANISH SPEAKING Administrative/Processing: · Process Application/Cancellations · Process returned mail · Process Address Changes · Any other miscellaneous processing as needed Phone: · Handle calls regarding the Prepaid Maintenance plan · Process Prepaid Maintenance claims · Handle other Dealer and Customer calls as needed Additional Information All your information will be kept confidential according to EEO guidelines.

Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert. RESPONSIBILITIES * Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues * Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products * Coordinate, supervise and perform factory Start Up of key products * Participate on New Product Development (NPDP) teams: * Provide serviceability feedback to engineering during the design process * Review and contribute to technical training material * Review and contribute to technical manuals * Provide feedback to the factory for potential product quality and reliability issues * Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved * Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available. QUALIFICATIONS * High School Diploma or GED * 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment * EPA refrigerant license certification * Completion of all available Product Training Classes, especially iCOM, and new products * Excellent customer service, communication and diplomacy skills * Highly Proficient with electrical / electronic test equipment * Proficient with technical schematics and diagrams * 'Craftsman' level brazing skills * Ability to perform any repair or modification to Liebert precision cooling equipment * Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag * Experience with CANBus communication * Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols * Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator * Familiarity with the new DA125 and the principals of pumped refrigerant economization PHYSICAL & ENVIRONMENTAL DEMANDS * While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. * Extreme cold (below 32*) * Extreme heat (above 100*) * Noise Level (Medium / High need to shout to be heard) * Working around moving machinery (fork-lifts, tractors) * Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) * Work outdoors (no effective protection from weather) WORKING CONDITIONS: * 75% Travel is required. * Ability to work unusual hours such as weekend and nights based on customer requirements * May have on-call responsibility. * Driver's license and passport are required * Must be at least 18 years old The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-TW1

TelePharm builds software for healthcare organizations to streamline workflow and communication in order to strengthen their patient relationships and adherence outcomes. We seek to enable broader global patient access to cutting-edge personalized medicine. Our clients range from mom and pop pharmacies to large healthcare systems across the United States. Being part of a small team means wearing many hats. As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self-motivated individual, excited to learn new things and tackle new problems. You thrive in a startup environment that demands you stretch yourself, and you flat out get stuff done. Responsibilities and Expectations Become a TelePharm platform expert including backend / technical workings and practical business applications. Promote revenue growth, customer adoption, retention, and overall satisfaction. Act as a bridge between development and customer success team. Level 2 support. Technical documentation for publishing on customer success team knowledge base. Contribute to the development of customer success team software tools - release distribution, rapid deployment, and testing tools. Hardware discovery, management, configuration. Customer and user onboarding process development and automation. Determine minimal use case to recreate and resolve software and network issues immediately, or provide concise details to development team for further analysis and resolution. Maintain and enhance customer satisfaction by providing proactive support and communication. Travel 25% Skills and Requirements Exhibit strong leadership, communication, team-first attitude and problem-solving skills. Ability to work independently and take initiative to complete tasks and identify problems with little to no direction. Exceptional project management and analytical skills. Network configurations and troubleshooting, (VPN, Firewall, etc). Some scripting language knowledge (JavaScript, Python, etc). Understanding of Software as a Service Ability to identify and submit product enhancement requests Experience with networking, wireless, firewalls, security, anti-virus, remote access, user management and backup. System monitoring, alerting, problem logging, and coordinating tasks effectively to troubleshoot issues for prompt resolution. Bonus Points Working knowledge of HTML/CSS Pharmaceutical/Health Care experience HIPAA/PHI training Pharmacy Technician experience About TelePharm We are a small team of technology enthusiasts, and we like to have fun while changing an industry. We work out of a unique office space in downtown Iowa City. We offer health benefits, competitive compensation, Taco Tuesdays, discounted downtown parking and a working environment with team members who want to be the best at what they do.

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. This position supports the integration between our Service module to our Financials modules. This team member will work with Members supporting and troubleshooting in the areas of integration and balancing. This position will also work closely with the Member and our software engineers to support, troubleshoot, research, and resolve issues within the software product. Essential Functions: Provides superior customer support to internal and external customers in all encounters. Assists customers in all aspects of application support including problem solving, training, and on-going support. Prepares cases and follow-up to resolution. Performs research of basic application problems, resolves issues for Member/Customers who are using the application, and recommends changes or enhancements as directed. Facilitate and follow up with Member/Customers on basic requests and procedures. Assists with mass communications to Member/Customers. Assists with software release process. Utilize all support tools as directed. Convey customer feedback to product development staff as appropriate. Perform on-site training or deliver remote application training to Member/Customers via Web Tools. Provides after hours support. May develop and deliver training to coworkers as assigned. May prepare materials and deliver National IT Learning Center classes. May prepare materials and deliver Member Information Conference (MIC) sessions. May be called upon to assist in other support areas. May be called upon to participate on design teams regarding application enhancements. May be called upon to participate in testing of new product development or enhancements. May be required to travel to customer sites. Other duties as assigned. Desired Job Experience: Must possess a strong understanding of accounting principles. Generally, requires 1-5 years of product usage or support experience either at NISC or similar related experience. Basic knowledge of NISC's products' features and functionality. Basic knowledge of other integrated industry applications and services. Basic knowledge of Project Management processes and theory. Basic knowledge of Service Level Management (SLM) best practices. Basic knowledge of the Energy and/or Communications industry. Familiarity with other integrated applications and services. Excellent verbal and written interpersonal and communication skills. Excellent presentation and training skills. Excellent telephone etiquette and an ability to deal effectively with Member/Customers. Excellent research and problem-solving skills with strong attention to detail. Strong PC skills. Ability to effectively lead, influence, and teach others. Ability to organize and prioritize. Ability to interact in a positive manner with internal and external contacts. Ability to work independently, as well as in a team environment Ability to travel as often as necessary to meet the goals and objectives of the position. Commitment to NISC's Statement of Shared Values. Desired Education: Bachelor's degree in a business-related field preferred, or equivalent experience. Successful applicants must possess a strong knowledge of accounting principles. Minimum Physical Requirements: The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Responsibilities: * Provide phone and email technical support for end-users to resolve any hardware or software issues * Technicians will be in a phone queue answering calls from clients during peak hours * Support and troubleshoot workstations, servers and network related issues * Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients * Monitor and troubleshoot client backups * Escalate client issues through the proper channels * Manage cases according to defined case impact and priority * Maintain client security standards and confidentiality of information * Clearly document support issues and all resolution steps in RSM's ticketing system * Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption * Update cases and communicate with clients as required until issue is closed Required Qualifications: * 1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role. Preferred Qualifications: * Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment * Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required * Bachelor's degree (BA/BS) from an accredited 4-year school is a plus * Experience with Office 365 Administration and associated workloads including Email and SharePoint * Fundamental understanding of TCP/IP Networking * Experience with firewalls, such as Cisco, SonicWALL and Meraki * Experience with VMWare ESX hosts and vSphere Client for administration * Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. * Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN * Experience with Apple Hardware and MAC OS X * Experience with enterprise mobile devices At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $67,000 - $126,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Part-time Description JOB TITLE: Medical Support Specialist (EMT, Paramedic, LPN, RN) EMPLOYER: Limitless Male Medical DEPARTMENT: Medical Operations REPORTS TO: Director of Medical Operations/Clinic Manager Why Limitless Male Medical Clinic? Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves. About the Organization What is Limitless Male? We are a men's health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best! SUMMARY: The Medical Support Specialist plays a vital role in delivering high quality, patient-centered care focused on men's health, hormone therapy and SP. They are responsible for assessing patients, triaging, administering treatments, performing venipuncture and ensuring accurate documentation while fostering a trusting and professional environment. This role requires exceptional interpersonal skills, efficiency in a fast-paced environment and the ability to discuss sensitive health topics with confidence and empathy. Medical Support Specialist must be licensed and certified in their respective fields/roles, based on state requirements. DUTIES AND RESPONSIBILITIES: Patient Care & Vitals: Assist patients to exam rooms, record vitals (weight, blood pressure, etc.), and ensure accurate documentation. Triage & Communication: Gather patient history, assess needs, and relay all pertinent information to medical staff. Medication Administration: Accurately administer and document prescribed treatments per provider instructions. Patient Education & Engagement: Build rapport and confidently discuss sensitive health topics, including testosterone therapy and SP. Trust & Relationship Building: Foster long-term patient relationships, ensuring comfort and confidence in our treatments. Phlebotomy & Lab Processing: Perform venous punctures, handle specimens correctly, and follow protocols for charting and processing. Performing and assisting with procedures such as Pulse and PRP treatments. Efficiency & Workflow Management: Minimize wait times and enhance patient experience. Accurate Documentation: Complete all charting promptly and precisely per provider direction. Requirements QUALIFICATIONS: Multi-tasking & Efficiency: Ability to work in a fast-paced environment. Customer Service Excellence: Providing compassionate and professional patient interactions. Problem-Solving: Ability to think quickly and resolve patient concerns. Physical Requirements: Work on feet for up to 11 hours at a fast pace. Frequent bending, crouching, and maneuvering. Ability to lift up to 50 lbs. Certifications & Licenses: Required: Current certification in Medication Aide, Phlebotomy, Nursing, or Paramedic based on state requirements. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Benefits and Salary At Limitless Male Medical Clinic, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer: Competitive salaries and benefits Opportunities for growth and development Employee appreciation and recognition Discounts on official company clothing Employee discounts on treatments, supplements and products

Description: JOB TITLE: Medical Support Specialist (EMT, Paramedic, LPN, RN) EMPLOYER: Limitless Male Medical DEPARTMENT: Medical Operations REPORTS TO: Director of Medical Operations/Clinic Manager Why Limitless Male Medical Clinic? Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves. About the Organization What is Limitless Male? We are a men's health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best! SUMMARY: The Medical Support Specialist plays a vital role in delivering high quality, patient-centered care focused on men's health, hormone therapy and SP. They are responsible for assessing patients, triaging, administering treatments, performing venipuncture and ensuring accurate documentation while fostering a trusting and professional environment. This role requires exceptional interpersonal skills, efficiency in a fast-paced environment and the ability to discuss sensitive health topics with confidence and empathy. Medical Support Specialist must be licensed and certified in their respective fields/roles, based on state requirements. DUTIES AND RESPONSIBILITIES: Patient Care & Vitals: Assist patients to exam rooms, record vitals (weight, blood pressure, etc.), and ensure accurate documentation. Triage & Communication: Gather patient history, assess needs, and relay all pertinent information to medical staff. Medication Administration: Accurately administer and document prescribed treatments per provider instructions. Patient Education & Engagement: Build rapport and confidently discuss sensitive health topics, including testosterone therapy and SP. Trust & Relationship Building: Foster long-term patient relationships, ensuring comfort and confidence in our treatments. Phlebotomy & Lab Processing: Perform venous punctures, handle specimens correctly, and follow protocols for charting and processing. Performing and assisting with procedures such as Pulse and PRP treatments. Efficiency & Workflow Management: Minimize wait times and enhance patient experience. Accurate Documentation: Complete all charting promptly and precisely per provider direction. Requirements: QUALIFICATIONS: Multi-tasking & Efficiency: Ability to work in a fast-paced environment. Customer Service Excellence: Providing compassionate and professional patient interactions. Problem-Solving: Ability to think quickly and resolve patient concerns. Physical Requirements: Work on feet for up to 11 hours at a fast pace. Frequent bending, crouching, and maneuvering. Ability to lift up to 50 lbs. Certifications & Licenses: Required: Current certification in Medication Aide, Phlebotomy, Nursing, or Paramedic based on state requirements. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Benefits and Salary At Limitless Male Medical Clinic, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer: Competitive salaries and benefits Opportunities for growth and development Employee appreciation and recognition Discounts on official company clothing Employee discounts on treatments, supplements and products

The University of Iowa Healthcare University is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This role will support clinics for the Downtown and MCU campuses but is located onsite at university. Position Responsibilities Develops and implements plan of care, responsive to patient/family concerns, health care status, available resources, and age‑specific problems. Conducts daily triaging of program referrals. Performs social work financial assessments with patient and/or family involvement. Develops benefit assistance plan with patient and/or family that reflects identified problems and incorporates age‑related issues. Adjusts the plan specific to age- and diagnosis-related issues. Helps patient/family identify their financial resources and provides benefit assistance services responsive to identified problems. Demonstrates knowledge of entitlement and categorical programs resources for age‑ and diagnosis‑related issues. Provides and interprets information to patients and families regarding resources and application procedures. Communicates with resources and company programs regarding patient status and progress. Demonstrates respect for all members of the University community while performing duties and in response to administrators, supervisors, coworkers, and customers. Represents the interests of the University and of Care Coordination Division leadership in the use of resources to meet service and productivity demands within unit goals and budgets, strives to promote continual process and quality improvement. Develops working relationship with patient and/or family (e.g., engagement, collaboration, advocacy, problem solving, etc.) Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences. Provision of appropriate enrollment and contact information. Provides highest customer service experience for patients and providers. Provides information to team members regarding benefit goals and patient status and progress. Acts as resource for team (e.g., participates in team meetings, etc.) Fosters staff individual accountability for continuous improvement in performance Understand the importance of effective business communication and maintaining professionalism in difficult situations. Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices. Provide assistance with the resolution of shipment/delivery issues. Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex issues. Provide assistance to patients with billing and claim resolution issues Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including: Workload statistics (enrolled/active patients, mail outs, etc) Phone statistics Completes documentation and statistical reports within established time frames Documents relevant information in concise and clear manner. Assists with evaluation and implementation of new policy and procedures Participate in piloting new workflows/procedures Assist with preparing training and orientation materials for new procedures Assist with training and orientation of staff to new procedures Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure Complete and maintain compliance with all competencies and educational requirements. Incorporates feedback into performance. Demonstrates commitment to professional growth and development by developing mechanisms to evaluate practice. Identifies and pursues opportunities for professional development. Maintains required skills in mandatory competencies. Seeks opportunities to enhance professional knowledge, skills, and abilities as they related to current position and/or to prepare for potential future roles and overall career development. Percent of Time: 100% Schedule: Monday-Friday, 8-hour shifts between 8:00 AM to 4:30 PM Benefits Highlights: Regular salaried position located in Iowa City, Iowa Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans For more information about Why Iowa?, click here Education Requirements: Completion of a Bachelor's degree or equivalent combination of education and experience. Experience Requirements: Previous experience (typically 6-12 months) in of clinical social work or pharmacy-related experience Must be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacist Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs. Strong attention to detail and proven ability to gather and analyze data and keep accurate records. Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow. Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations. Demonstrate effective problem-solving abilities and meets challenges with resourcefulness. Familiarity with medical terminology. Desired Qualifications Care coordination experience or case management skills in a health care setting as part of an interdisciplinary team including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up and referrals to appropriate resources Experience working in a complex hospital system Experience working in a collaborative team environment Related experience in Medicaid/TXIX programs, and patient medication assistance Experience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs. Experience in a fast paced, high volume work environment Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable. Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission: • Resume • Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact *********************** Additional Information Compensation Contact Information

The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. Minimum Qualifications Bachelors degree or technical or trade school training preferred. 5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. Proficiency in supporting Apple devices and Microsoft-based environments. Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. Strong customer service and communication skills, with the ability to train and document processes for end-users. Flexibility to support off-site meetings and executive staff as required. Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.

Behavioral Health Technician - Recovery Support Specialist | Location: Iowa City MAKE A DIFFERENCE IN RECOVERY! We are hiring for Part Time Weekend Shifts Are you passionate about guiding individuals through their recovery journey from substance use disorders? We're looking for a Behavioral Health Technician/Recovery Support Specialist to join our team. As a Specialist, you will serve as a personal guide and liaison for individuals in treatment, helping them identify needs, develop and monitor treatment plans, and stay engaged in their recovery. ABOUT US: Thrive Now Recovery Center in partnership with Ascension Recovery Services is dedicated to assisting individuals on their path to recovery from substance use disorders and related mental health challenges. WHAT YOU'LL DO: Provide a comprehensive orientation for new clients, covering program rules, expectations, and treatment plans within the first 48 hours of admission. Lead educational groups to help clients regain essential skills and improve psychoeducation related to their needs. Process clients following intake protocols, complete all admission forms, and facilitate their entry into residential treatment. Administer Urine Analysis (UA), handle proper storage, complete system documentation, and transfer UA samples to the appropriate testing authority. Maintain detailed progress notes and provide reports on client progress as assigned. Assist clients with daily living activities (ADLs) and support recreational activities. Transport clients to various appointments, including A.A. meetings, medical appointments, and other functions as requested. Facilitate recreational, physical fitness, and appropriate leisure activities as part of the recovery process. Document incidents and complete reports promptly during shifts. Oversee housekeeping, meal service, and other daily activities, ensuring client safety and engagement. Perform receptionist duties as needed and relay messages to staff and clients efficiently. Identify cues for potential aggressive behavior and apply de-escalation techniques as necessary. Conduct basic medical tasks such as documenting vital signs and weighing clients. Collaborate with the treatment team to inform treatment decisions. Link clients to post-treatment resources within the community. Assist clients in crisis situations related to social, emotional, and health-related challenges. Perform other duties as assigned by your supervisor. Education, Experience, Skills: Certified Peer Recovery Coach or Certified Peer Recovery Support Specialist preferred. High school diploma or equivalent required; 1+ years of relevant experience may be substituted for a degree. 1+ years of experience in behavioral health or healthcare is strongly preferred. Experience working in the 12 Step Field or Dual Diagnosis treatment is a plus. Must have or, within 30 days of hire, be able to obtain First Aid and CPR certification. Valid driver's license required.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Afternoon, Evening and Saturday Availability Required Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Now offering daily pay to our hourly team members! Don't Wait For Payday. Get Your Pay Today. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Waterloo U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - IA - Waterloo Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No

Realize a career with meaning-improving lives, strengthening communities, and changing narratives as a member of ASAC. Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community. ASAC is seeking compassionate and dedicated individuals to join our team as Lead Recovery Support Professionals. Together, we empower individuals on their transformative journey towards a life free of substance use. Join us and be part of a collaborative multi-disciplinary team that provides a supportive environment and implements evidence-based interventions, equipping patients with the skills they need for lasting change. As the Lead Recovery Support Professional you will: Supervise patients in all residential activities, such as meal time, school programming, free time, family recreation, essential day to day safety, phone calls, etc. Aid the supervisor in training of all Recovery Support Professionals (RSP). Ensure group programing is professional and supervised. Document any incident reports, accident reports, CNP meal counts, TB documentation, and daily logs Model appropriate interaction with staff members and patients, lead the RSP team by example Acts as a back-up for staff illness, vacations, or at any other time when appropriate coverage is not available to handle the immediate need. Assist with on-call responsibilities. Coordinate medication control procedure and schedule exams for patients. Monitor all drug screen procedures within the assigned program. Coordinate the patient transportation program, monitor patient bedrooms, lounges and laundry rooms for cleanliness, safety and compliance with licensure standards. Communicate all facility and vehicle maintenance needs with Director of Facility Operations. Requirements This candidate must have a high school diploma/GED, and have experience in a human services field or residential setting, with experience as a manager or shift leader. This position requires a valid driver's license and the ability to pass an extensive background check. Salary and Benefits ASAC offers a competitive compensation with a starting pay of $19.85 an hour and staff are eligible for evening, overnights and weekend shift differentials. Full-time staff are eligible for a complete benefit package including, Health and Dental, FSA, company paid Life/AD&D/Short and Long Term Disability and Voluntary Life Insurance. Staff are eligible for our Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match and a generous Vacation, Personal Time and Sick Leave Plan. Join the area's leader in prevention, treatment, and recovery of substance use disorders and problem gambling. Apply now and take the first step toward a fulfilling career. ASAC is an Equal Opportunity Employer.

JOB TITLE: Child Care Center Support Staff DIVISION: Child Care Center REVISION NO.: 1 --------------------------------------------------------------------------------------------------------------------- POSITION SUMMARY: Support Staff assist teachers and administrators in providing a safe, caring, and positive environment for all children. They help with daily routines, classroom activities, and supervision of indoor and outdoor play while promoting children's self-help skills and emotional well-being. Responsibilities include maintaining cleanliness and sanitation, following health and safety procedures, and working cooperatively under the direction of the Teacher, Assistant Teachers, Assistant Director, and Director. ESSENTIAL JOB FUNCTIONS: Interact with children in a manner that clearly conveys love and acceptance. Respond to children by holding, smiling, and speaking in a positive tone of voice. Assist children in developing self-help skills. Initiate classroom activities and cooperate with child-initiated activities Participate in supervising free play and outdoor play. Assist and supervise children during toileting period. Follow the health and safety policies and procedures. Ask for help and assistance when needed. Be prompt and dependable in attendance. Help with clean-up of snacks, meals, and activities. Display respect for others, both children and staff. Follow all policies and procedures. Will work under the direction of the Lead Teacher, Coordinator and Director. Sanitize equipment daily, take out garbage, sweep and mop floors, vacuum carpets, clean toilets, and all other Qualifications: Education and Experience: High school diploma or GED (minimum). Experience in childcare or a related setting is preferred but not required. Additional training Early Childhood Education (ECE) courses, paraprofessional certificate, or Child Development Associate (CDA) preferred 1-2 years of hands-on experience with infants through school age strongly preferred Currently hold or ability to obtain CPR and First Aid certification. Other Requirements: Ability to lift up to 35 lbs and move frequently to respond to children's needs. Collaborative team player with strong interpersonal and communication skills. Reliable, flexible, and passionate about working with children. Mandatory reporter training for child abuse in Iowa (required within 30/90 days of employment). Clearance of background checks, fingerprint checks , and a physical exam Commitment to ongoing professional development Continuing Professional Development: Training: Commitment to ongoing training and professional development (at least 12 hours per year), in compliance with Iowa regulations. Staying up to date with current practices in child care and education. Physical Qualifications Position requires constant lifting, twisting, stooping, bending, squatting, kneeling and reaching. Pushing and pulling may be required. Frequently exposed and subject to changes in temperature and humidity, vapor, fumes, odors and infectious disease conditions. Must be able to routinely lift 30-50 pounds. SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities. EQUIPMENT TO BE USED: Must be able to operate computer and other office machines such as calculator, telephone, etc. TYPICAL PHYSICAL DEMANDS: Maintain emotional control under stress. Work with frequent interruptions. Occasional prolonged and irregular hours, frequent standing, stooping, bending, kneeling, pushing and pulling; prolonged use of computer and repetitive hand motions; occasional lifting up to 50 pounds. WORKING CONDITIONS: May be called upon to work overtime or odd schedules. Typically works in in the classroom. This position requires proficient organizational and communication skills. Must be able to perform several tasks at one time. This job requires the individual to be able to read, write and communicate with a diverse set of staff, children, youth, and parents/guardians.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Summary of Job: Insurance Administrative Support is an entry level processing and phone based position. Administrative/Processing: · Process Application/Cancellations · Process returned mail · Process Address Changes · Any other miscellaneous processing as needed Phone: · Handle calls regarding the Toyota Prepaid Maintenance plan · Process Toyota Prepaid Maintenance claims · Handle other Dealer and Customer calls as needed ***Hours will be anywhere from 7 AM to 7 PM Monday through Friday and 8 AM to 1 PM on Saturday. Qualifications Requirements: · Spanish-speaking candidates HIGHLY PREFERRED · Strong customer service and phone etiquette · Must have strong and accurate data entry skills Additional Information All your information will be kept confidential according to EEO guidelines.

The University of Iowa Health Care, Department of Health Care Information Systems (HCIS), seeks a Voice Support Specialist (VSS) to provide tier-one technical support for enterprise voice communication systems. In this role, you will troubleshoot complex telephony issues, including phone hardware and client software problems, call quality degradation, carrier connectivity, headset compatibility, driver and firmware updates, network port troubleshooting, and call flow routing. You will gather customer requirements to architect voice solutions and resolve technical issues across the full spectrum of VoIP infrastructure. The VSS will also participate in migrating services to Avaya OneCloud, providing ongoing technical support, and handling all moves/adds/changes/deletions (MACD) for voice platforms. This position requires hands-on, on-site support across multiple hospital and clinic locations, including physical installation work and participation in on-call rotation for after-hours emergency support. You will work collaboratively with the Voice Engineering team (tier 2 support) and other IT departments to deliver critical communication services in a 24/7 healthcare environment. Note: This is not a desktop support or network engineering position but centers on telephony/VoIP technical support. Physical requirements include the ability to lift equipment and access equipment in various locations, including under desks and in ceiling spaces. Position Responsibilities: 1. Technical Troubleshooting and Support Provide tier 1 technical support for voice communication systems, resolving issues with phone hardware, client software, headsets, and peripherals. Diagnose and resolve call quality issues, including jitter, latency, packet loss, and echo. Troubleshoot call flow routing, hunt group configurations, and phone registration problems Investigate carrier connectivity issues and coordinate resolution with vendors. Update and troubleshoot device drivers, firmware, and network port configurations. Document issue resolutions and root causes in the ticketing system with appropriate technical detail Escalate complex issues to Voice Engineering (tier 2) with comprehensive diagnostic information. Monitor and resolve assigned tickets in accordance with SLA and priority guidelines. Participate in on-call rotation to provide after-hours emergency support for critical voice system issues. 2. Implementation and Maintenance Install, configure, and deploy Avaya SIP phones and associated telephony hardware. Perform device provisioning, testing, and validation during deployment phases. Execute moves/adds/changes/deletions (MACD) requests for voice services. Participate in Avaya OneCloud migration activities, including data collection, cut-sheet preparation, and go-live support. Maintain an accurate inventory of voice equipment and proactively communicate supply needs. Travel between hospital and clinic locations to provide on-site support Adhere to infection control protocols and HIPAA requirements in clinical environments. Perform physical installation tasks, including lifting equipment to 50 lbs, crawling under desks, and accessing ceiling-mounted infrastructure. 3. Customer Consultation and Requirements Gathering Gather and analyze customer requirements for voice solutions Translate business needs into technical specifications for voice services Serve as primary liaison between end users and Voice Engineering team Provide recommendations for appropriate voice features and configurations Communicate project status and technical information to stakeholders in non-technical terms Coordinate with other IT departments (networking, clinical systems) for integrated solutions 4. Documentation and Knowledge Management Create and maintain knowledge base articles for standard troubleshooting procedures Document standard operating procedures for the VSS team processes Develop quick reference guides and training materials for end users Maintain technical documentation for voice system configurations and workflows Contribute to runbook documentation for incident response procedures 5. Project Support and Service Management Participate in weekly team meetings and migration planning sessions Support cut-sheet reviews and implementation planning Track and report progress on assigned migration phases Identify and communicate potential issues affecting project timelines Maintain the service request queue and ensure timely resolution Contribute to the continuous improvement of team processes and procedures 6. Team Collaboration Participate in developing team standards, procedures, and best practices May guide student employees or new team members Support knowledge transfer and cross-training initiatives within the team Collaborate with Voice Engineering on escalated issues and root cause analysis Contribute to tabletop exercises and incident response training Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. HCIS services Iowa Health Care by delivering comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research-creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff. Pay Grade : ******************************************************************************************************************************************** Salary: $46,943.00 to commensurate - 3B The University of Iowa offers a generous benefits package, including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at ****************************** Percent of Time: 100% Location: 3281 Ridgeway Dr, Coralville, IA 52241 Staff Type: Professional & Scientific Type of Position: Regular Education Required Bachelor's degree in MIS, Computer Science, or related degree; or an equivalent combination of education and experience in a related field. Experience Requirements Minimum of 1 year of experience supporting voice communication systems or VoIP platforms Understanding of basic telephony concepts, including call flow, device registration, SIP protocols, and voice quality metrics Demonstrated ability to analyze call flows, interpret CDR/CMR records, utilize voice monitoring tools, and apply systematic troubleshooting to identify root causes of voice quality and connectivity issues Experience using ITIL-aligned ticketing systems for incident management, service requests, and change management Organizational skills to manage multiple service requests and priorities in a dynamic environment Physical capability to lift and transport equipment to 30 lbs and perform installations requiring kneeling, reaching, and accessing equipment in various locations Ability to work both independently and collaboratively within a team environment Willingness and availability to participate in on-call rotation for 24x7 healthcare operations Strong customer service orientation with the ability to communicate technical concepts to non-technical users Excellent written and verbal communication skills for documentation and customer interaction Desired Qualifications · Prior healthcare IT experience, particularly supporting clinical workflows and understanding HIPAA requirements · Understanding of network fundamentals (TCP/IP, VLANs, QoS) as they relate to voice traffic prioritization and troubleshooting · Experience participating in large-scale technology migrations or phased implementations · Basic knowledge of SIP trunking concepts and how voice systems connect to carriers · Familiarity with E911/Kari's Law compliance and emergency notification systems · Basic understanding of Session Border Controllers (SBC) and their role in voice infrastructure · Knowledge of Active Directory integration and authentication for voice systems · Experience with voice recording systems, contact center applications (e.g. Cisco UCCX, Avaya Infinity), or unified communications · Industry certifications such as Avaya ACSS/ACIS, CompTIA Network+, or ITIL Foundation To be considered, applicants must upload a resume (under submission of relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization. For any additional questions, please contact Robert Heitman at ************************. Additional Information Compensation Contact Information

Behavioral Health Technician - Recovery Support Specialist | Location: Iowa City, IA MAKE A DIFFERENCE IN RECOVERY! Day shift (2:00pm - 10:30pm ) & Night shift (10:00pm - 6:30am) - Full-time, part-time & weekends Are you passionate about guiding individuals through their recovery journey from substance use disorders? We're looking for a Behavioral Health Technician/Recovery Support Specialist to join our team. As a Specialist, you will serve as a personal guide and liaison for individuals in treatment, helping them identify needs, develop and monitor treatment plans, and stay engaged in their recovery. ABOUT US: Thrive Now Recovery Center in partnership with Ascension Recovery Services is dedicated to assisting individuals on their path to recovery from substance use disorders and related mental health challenges. WHAT YOU'LL DO: Provide a comprehensive orientation for new clients, covering program rules, expectations, and treatment plans within the first 48 hours of admission. Lead educational groups to help clients regain essential skills and improve psychoeducation related to their needs. Process clients following intake protocols, complete all admission forms, and facilitate their entry into residential treatment. Administer Urine Analysis (UA), handle proper storage, complete system documentation, and transfer UA samples to the appropriate testing authority. Maintain detailed progress notes and provide reports on client progress as assigned. Assist clients with daily living activities (ADLs) and support recreational activities. Transport clients to various appointments, including A.A. meetings, medical appointments, and other functions as requested. Facilitate recreational, physical fitness, and appropriate leisure activities as part of the recovery process. Document incidents and complete reports promptly during shifts. Oversee housekeeping, meal service, and other daily activities, ensuring client safety and engagement. Perform receptionist duties as needed and relay messages to staff and clients efficiently. Identify cues for potential aggressive behavior and apply de-escalation techniques as necessary. Conduct basic medical tasks such as documenting vital signs and weighing clients. Collaborate with the treatment team to inform treatment decisions. Link clients to post-treatment resources within the community. Assist clients in crisis situations related to social, emotional, and health-related challenges. Perform other duties as assigned by your supervisor. Education, Experience, Skills: Certified Peer Recovery Coach or Certified Peer Recovery Support Specialist preferred. High school diploma or equivalent required; 1+ years of relevant experience may be substituted for a degree. 1+ years of experience in behavioral health or healthcare is strongly preferred. Experience working in the 12 Step Field or Dual Diagnosis treatment is a plus. Must have or, within 30 days of hire, be able to obtain First Aid and CPR certification. Valid driver's license required.

Requirements Qualified candidates will have a high school degree, a genuine desire to help others, and a stable job history. Applicants must also possess a valid driver's license and have the ability to pass a comprehensive background check. Education in a human services field or residential treatment environment is preferred but not required. Salary and Benefits: ASAC offers competitive compensation starting at $18.90/hour with additional compensation for evening, overnight, and weekend differentials. Staff are eligible for a complete benefit package including, Health and Dental, FSA, company paid Life/AD&D/Short and Long Term Disability, Voluntary Life Insurance, Employee Assistance Program (EAP), Paid Holidays, Travel Reimbursement policy, a 403(b) Retirement plan with a match and a generous Vacation, Personal Time and Sick Leave Plan. Join the area's leader in prevention, treatment, and recovery of substance use disorders and problem gambling. Apply now and take the first step toward a fulfilling career. ASAC is an Equal Opportunity Employer.

JOB TITLE: Child Care Center Support Staff DIVISION: Child Care Center REVISION NO.: 1 --------------------------------------------------------------------------------------------------------------------- POSITION SUMMARY: Support Staff assist teachers and administrators in providing a safe, caring, and positive environment for all children. They help with daily routines, classroom activities, and supervision of indoor and outdoor play while promoting children's self-help skills and emotional well-being. Responsibilities include maintaining cleanliness and sanitation, following health and safety procedures, and working cooperatively under the direction of the Teacher, Assistant Teachers, Assistant Director, and Director. ESSENTIAL JOB FUNCTIONS: Interact with children in a manner that clearly conveys love and acceptance. Respond to children by holding, smiling, and speaking in a positive tone of voice. Assist children in developing self-help skills. Initiate classroom activities and cooperate with child-initiated activities Participate in supervising free play and outdoor play. Assist and supervise children during toileting period. Follow the health and safety policies and procedures. Ask for help and assistance when needed. Be prompt and dependable in attendance. Help with clean-up of snacks, meals, and activities. Display respect for others, both children and staff. Follow all policies and procedures. Will work under the direction of the Lead Teacher, Coordinator and Director. Sanitize equipment daily, take out garbage, sweep and mop floors, vacuum carpets, clean toilets, and all other Qualifications: Education and Experience: High school diploma or GED (minimum). Experience in childcare or a related setting is preferred but not required. Additional training Early Childhood Education (ECE) courses, paraprofessional certificate, or Child Development Associate (CDA) preferred 1-2 years of hands-on experience with infants through school age strongly preferred Currently hold or ability to obtain CPR and First Aid certification. Other Requirements: Ability to lift up to 35 lbs and move frequently to respond to children's needs. Collaborative team player with strong interpersonal and communication skills. Reliable, flexible, and passionate about working with children. Mandatory reporter training for child abuse in Iowa (required within 30/90 days of employment). Clearance of background checks, fingerprint checks, and a physical exam Commitment to ongoing professional development Continuing Professional Development: Training: Commitment to ongoing training and professional development (at least 12 hours per year), in compliance with Iowa regulations. Staying up to date with current practices in child care and education. Physical Qualifications Position requires constant lifting, twisting, stooping, bending, squatting, kneeling and reaching. Pushing and pulling may be required. Frequently exposed and subject to changes in temperature and humidity, vapor, fumes, odors and infectious disease conditions. Must be able to routinely lift 30-50 pounds. SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities. EQUIPMENT TO BE USED: Must be able to operate computer and other office machines such as calculator, telephone, etc. TYPICAL PHYSICAL DEMANDS: Maintain emotional control under stress. Work with frequent interruptions. Occasional prolonged and irregular hours, frequent standing, stooping, bending, kneeling, pushing and pulling; prolonged use of computer and repetitive hand motions; occasional lifting up to 50 pounds. WORKING CONDITIONS: May be called upon to work overtime or odd schedules. Typically works in in the classroom. This position requires proficient organizational and communication skills. Must be able to perform several tasks at one time. This job requires the individual to be able to read, write and communicate with a diverse set of staff, children, youth, and parents/guardians.