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Support associate jobs in Richmond, VA - 220 jobs

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  • Geographic Information Systems Technician

    Insight Global

    Support associate job in Richmond, VA

    Insight Global is looking for a GIS Design Tech. for one of our large engineering clients. This GIS Specialist is responsible for the development and accuracy of Geographic Information System (GIS) maps and data. - This position will be mostly in the office assisting with GIS distribution designs and developing work packages for Joint Use Make Ready - There will also be the opportunity for data collection; collecting and verifying data - This job will be a great first step into electric distribution and will provide a valuable foundation for a career in the power delivery industry REQUIRED SKILLS AND EXPERIENCE - Engineering Tech. Degree or Bachelor's degree in a GIS, scientific or equivalent discipline - GIS background or some similar data science (usually GIS degrees or those with environmental science degrees and GIS courses or minors) - Esri's ArcGIS suite or other GIS software NICE TO HAVE SKILLS AND EXPERIENCE Distribution Experience - Utility experience - Computer Aided Design (CAD) tools - Design experience - Work Management Systems (WMS) SAP B1 and/or SAGE Experience - Understanding of NESC codes and practices
    $45k-77k yearly est. 3d ago
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  • Power Generation Technical Specialist 1

    GAI Consultants Inc. 4.6company rating

    Support associate job in Glen Allen, VA

    GAI Consultants, Inc. is seeking a Technical Specialist 1 to work with the Power Generation Business Sector on primarily renewable energy projects and when needed other regional projects. GAI Consultants, Inc. offers its employees, upon approval by supervisors, the ability to work in a hybrid setting. The successful candidate will enjoy working in a team-oriented environment that will utilize their college education and past work experience to develop professionally into a well-rounded engineer with the ability to grow in today's environment. Job Duties: Site Grading Plans Erosion and Sediment Control Plans Stormwater Management Plans Hydrologic and Hydraulic / Drainage Plans Utility Design and Relocation Plans Maintenance and Protection of Traffic Plans Geotechnical Investigations Permit Applications (earth disturbance permits, building permits, land development plans, high occupancy permits, etc.) Access Road Section Development Construction Drawings, Specifications, and Quality Control Plans Construction Cost Estimates Owner's Engineer Support During Construction Field Investigations Daily/Weekly Construction Inspections Earthwork Construction Quality Control Compaction Testing Concrete Testing ESC Inspections SWPPP Inspections Environmental Monitoring General Characteristics Possesses foundational engineering concepts through undergraduate-level education. Acquires basic knowledge and develops basic skills through mentored experience. Applies learned knowledge and skills to perform assigned tasks. Performs routine technical work which does not require previous experience. Understands and complies with ethical codes. Minimum Years of Experience Entry/0+ Education B.S. Engineering or other technical degree Certification/Licensure Driver's License Technical Responsibilities Collects data and gathers information or documents. Participates in laboratory testing and field investigations. Performs basic computations or analysis. Assists with preparation of engineering deliverables. Observes construction activities. Project and Task Management Responsible for personal task management and adherence to deadlines and scope. No managerial responsibilities at this level Management Responsibility Receives close supervision on all aspects of assignments. Attains mentored experience from a licensed engineer. Communication Skills Possesses basic oral and written communication skills. Identifies and acknowledges principles of teamwork and leadership. Interacts primarily with internal project team members. Why GAI? At GAI, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth. Benefits To Working at GAI Include: Competitive salary -GAI is committed to paying market-based salaries Comprehensive benefits package including medical, vision, dental, company paid Long Term Disability, and Short-Term Disability (benefits start within 30 days of hire) New paid Maternity/Paternity/Adoption program Generous Paid Time Off and 7 paid holidays 401k company match Qualifications EducationBachelors of Civil Engineering (required) Licenses & CertificationsDriver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $71k-97k yearly est. 2d ago
  • Community Support Coach Lead

    The Faison Center 3.8company rating

    Support associate job in Richmond, VA

    Job DescriptionDescription: General Description To provide a high quality of life for persons served. Manages all services and activities occurring at the Faison Adult Residence location and directs the workflow of CSC's working at their location. Responsible for teaching new skills and managing behaviors to maximize independence in activities of daily living. Work location is in a variety of community based settings, but primarily occurs in client's living setting. This position is Essential to the daily operations of the program and individuals in this role are deemed Essential Personnel. Work schedule is Wed - Sat 7:30am to 5:30pm Essential Core Responsibilities Direct Service -80% Assisting persons served to increase their independence and to exercise their rights by teaching skills in various activities of daily living (self-care, care of the household, communication, leisure, etc.) according to formal plans and as natural teaching opportunities arise, using informal teaching techniques/procedures Assisting persons served to reduce maladaptive behaviors and to learn appropriate replacement behaviors by implementing approved behavior support procedures, according to formal plans and as natural teaching opportunities arise Assisting in maintaining the health, hygiene and grooming of persons served by teaching new skills, implementing first aid as needed, health care and hygiene techniques according to instructions or plans and, if properly certified, by administering medications according to stated policies and procedures Providing active treatment by continually engaging persons served in age-appropriate, functional activities, planning and implementing community access activities, and implementing programs to achieve ISP outcomes Transporting clients serves as needed to community activities, following Faison vehicle training and using Faison-provided vehicles Assisting in ensuring the safety, security, comfort and rights of persons served by responding to calls and requests for assistance, and using sound judgment to react to unplanned and emergency situations Ensuring implementation of policies/procedures in unplanned and emergency situations by periodically serving as the designated on-call supervisor, carrying an assigned communication device, and using sound judgement to make decisions Administrative Activities -15% Documenting care/assistance provided, behavior support and teaching techniques implemented and compliance with various health and active treatment standards through accurate and timely completion of progress notes, checklists, records, schedules, and billing information if applicable Completing quarterly reports for all clients serves, delegating as appropriate Maintaining compliance with applicable federal and state regulations, and Faison policies and procedures. If assigned, serving as the Qualified Intellectual Disabilities Professional and liaison for all matters affecting persons on caseload during program evaluation and regulatory reviews. Ensuring ongoing, proper implementation of active treatment and other ISP components by monitoring the activities of other staff, following up when data is inconsistent, incomplete, reveals lack of progress or otherwise needs revision Maintaining a schedule of supports for all clients, editing, revising, and communicating changes as needed Engaging in established channels of communication to support the team Accessing resources appropriately to ensure the health and safety of individuals served Participating in the planning process by attending staff and team meetings and ISP sessions Ensuring well-trained and motivated staff for assigned program location by participating in selection activities, conducting training and ongoing development which includes observations, coaching, providing daily work flow for CSC staff, and assisting with training new staff Attends assigned trainings and implements procedures as outlined in trainings or in training materials; completes all assignments related to assigned trainings Essential Personnel/On-Call Requirements -5% On a scheduled basis, providing on-call coverage. On-call coverage is defined as being available at all times by phone for clients, and in rare instances, being able to be on-site at the Residence if needed. In the event of a weather emergency, staff that are scheduled to work are required to report to work. #ZR Requirements: Experience Requirements one - two years of prior experience in a position of similar scope, preferred ability to recognize natural teaching opportunities and act upon them ability to handle all aspects of personal care with sensitivity and caring ability to allay maladaptive (sometimes aggressive) behaviors while maintaining calm and composure flexibility in assigned working locations ability to communicate through verbal and written mediums ability to observe, ask questions, listen actively, and give and accept feedback effectively a high energy level, adaptability, assertiveness, patience and ability to work in a team environment operation of a motor vehicle is required which includes proof of a valid drivers license, an ability to maintain automobile liability insurance as required by state law in Virginia and an ability to qualify as a driver under Faison insurance guidelines Education Requirements High school degree or equivalent required Essential Physical Requirements Lift 50 pounds (and keep back straight while doing so) Bend at all joints fluently Move in and out of and maintain a kneeling position for up to five minutes Reach in all directions Grasp using both hands Move quickly in both confined and open spaces to avoid safety issues Run in order to retrieve an individual who is moving quickly away from staff Maintain balance while lowering to a half squat position
    $71k-128k yearly est. 13d ago
  • Radiology Info Support Associate - Radiology Informatics and Engineering

    Vcu Health

    Support associate job in Richmond, VA

    The Radiation Information Support Associate handles image imports and records distribution and electronic record maintenance for the Department of Radiology. This job imports images into McKesson; processes image archival, outside consult, CD create request and appropriate document transfer; utilizes image application to import images from outside CD's into PACS; communicates with other facilities to obtain image reports/records; creates new patient image record and medical record accounts; merges outside images with existing patient accounts, etc.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of four (4) years of work experience in supporting Radiology image management and PACS workflows plus a High School Diploma or equivalent; or Minimum of six (6) months of experience in computer operations, data entry and/or electronic record information management plus an Associates Degree in Radiology Technology, Information Technology, Health Information Management or closely related field from an accredited program Experience PREFERRED Three (3) years experience in Radiology informatics support Education/training REQUIRED: High School Diploma or equivalent plus years of required work experience listed above; or Associates Degree in Radiologic Technology, Information Technology, Health Information Management or closely related field from an accredited program plus years of required work experience listed above Education/training PREFERRED: N/A Independent action(s) required: Must be able to work with minimal supervision. Supervisory responsibilities (if applicable): N/A Additional position requirements: May require coverage of evening and/or weekend shifts. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs. Activities: Prolonged standing, Frequent bending, Walking (distance), Reaching (overhead, extensive, repetitive) Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
    $40k-74k yearly est. Auto-Apply 60d+ ago
  • Debit Card Support Specialist/ Debit Card Disputes Clerk

    Zillion Technologies 3.9company rating

    Support associate job in Glen Allen, VA

    Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge. Job Title - Debit Card Disputes Clerk/ Financial Investigations Support Specialist Number of Positions - 1 Job Location - Glen Allen, VA, 22546 (Remote) Job Description - The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C. The investigator is expected to complete a thorough investigation and complete regulatory reports, if warranted. The investigator will be used to augment current staff due to an increased work load and attrition. Qualifications Basic understanding of VISA rules/disputes Excellent communication skills, including writing, editing, proof reading, and speaking Ability to lead projects independently. Ability to address audiences of varying sizes internally and externally Ability to exercise sound business judgment Working knowledge of generally accepted business practices for internal communications Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint Ability to handle multiple tasks with attention to details Flexible, able to adapt to change and comfortable with ambiguity. Previous debit card fraud experience/understanding Previous Reg. E dispute experience. Additional Information Regards, Praveen Kumar, Sr. Recruiter ZILLION TECHNOLOGIES, INC Email: ************************************** Direct: ************* Website: *************************** Zillion Technologies, Inc is an Equal Opportunity and Affirmative Action Employer committed to the value of workforce diversity.
    $69k-106k yearly est. Easy Apply 60d+ ago
  • Firmwide Practice Technology Specialist II

    HKS Inc. 4.2company rating

    Support associate job in Richmond, VA

    Provides guidance and support to the strategic application of BIM and innovative design technologies on HKS projects. Supports project teams to leverage BIM and advanced technology in developing a more efficient and effective delivery processes. Communicates to support a global vision for the application of BIM and design technology at HKS by identifying trends and evolving topics within support and improvement requests. Possesses and applies a broad knowledge of practices and procedures to complete assignments with originality and ingenuity. Anticipates job expectations and contributes to project solutions. Responsibilities: * Provides support to Office Practice Technology Specialists and BIM Managers as needed * Assists Office Practice Technology Specialists and BIM Managers in the development BIMs for projects from Concept through Construction Administration * Provides support to Office Practice Technology Specialists and BIM Managers to ensure BIM production efforts meet firmwide design and quality standards * Enforces organizational best practices and prerequisite skills to ensure compliance with established firmwide standards for design excellence * Interfaces with and provides technical guidance to Office Practice Technology Specialists and BIM Managers to ensure the efficient and effective application of BIM and design technology on HKS projects * Provides feedback on project-based activities to the Firmwide Practice Technology Resources * Assists in maintaining and creating firm-wide documentation, procedures and standards * Possesses full knowledge of Practice Technology best practices, firmwide standards and expectations for design excellence * Assists in the creation and development of best practices, firmwide standards and expectations for design excellence * Assists team members in learning processes and growing professionally * Leads and empowers Office Practice Technology Specialists and BIM Managers to proactively flag and solve project issues * Engages with project teams for limited engagements on project specific work * Understands and contributes to continuous improvement initiatives and implementation of best practices through involvement with firm leadership, BIM committees, and technology champions * Collaborates & assists project teams to allow for adoption of HKS Plugins in Revit * Works closely with Practice Technology Leadership to detect trends and evolving topics within HKS design and delivery process Qualifications: * Accredited professional degree in Architecture, Engineering, Construction Management or related field preferred * Typically 3-5+ years of related experience with Autodesk Revit and BIM Management and in an architecture, interior design or construction related field * Expert knowledge of and proven practical experience in AEC authoring and management applications including Autodesk (Revit, Navisworks Manage, BIM 360 and Forge), Rhino, Sketchup and their API interfaces * Proficiency in MS Office Suite preferred * Familiarity with design visualization applications including Autodesk 3D Max, Enscape, Lumion, Vray and Unreal Engine preferred * Familiarity with environmental analysis applications such as Sefaira, Insight360, Lady Bug/Honeybee, Fenestra Pro, WUFI, and IES preferred * Understanding of legacy CAD applications and practices, particularly AutoCAD * Understanding of building detailing, construction principles and practices * Proven ability to produce quality construction documents * Proven ability to deliver business change through the innovative use of data and technology with an entrepreneurial mindset * Strong interpersonal skills and the ability to interact with all levels of staff * Strong work ethic and eagerness to produce high quality, accurate results * Ability to communicate and present ideas in a clear, concise and professional manner both verbally and in writing * Ability to proactively problem solve and apply innovative solutions * Ability to work and collaborate in a team environment * Ability to work on multiple projects at the same time * Ability to effectively meet deadlines at expected quality * Travel may be required Base Salary Range: $100k to $125k annually - Chicago, Los Angeles, Denver, Washington DC, Seattle, San Diego and New York locations only. The estimate displayed represents the general base salary range of candidates hired in the above locations only. We may ultimately pay more or less than the posted range based on the location of the role. Factors that may be used to determine your actual salary may include internal equity, experience, education, specialty and training. HKS offers a comprehensive total compensation & benefits package with health, dental, and vision care coverage, 401(k) plans, life & AD&D insurance, short/long term disability plans, paid days off (sick leave, parental leave, vacation), and much more for benefits-eligible employees. To learn more about our benefits visit this page. Application Deadline: 10/01/2025 If you currently work for HKS, please submit your application via the Internal Careers Portal. HKS is an EEO/AA Employer: M/F/Disabled/Veteran
    $100k-125k yearly 60d+ ago
  • Implementation Support Coordinator

    Psi Services 4.5company rating

    Support associate job in Richmond, VA

    **Title:** Implementation Support Coord. **Salary:** $65K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Implementation Support Coordinator at PSI supports the business through daily operational, technical, and quality assurance tasks related to the client intake process for AI Content Generation and Test Prep implementations. This role ensures that every client project enters implementation fully validated, documented, and ready for execution in collaboration with internal teams and external partners. The Implementation Support Coordinator reports to the Vice President of Learning and Test Prep Revenue. This is a full-time permanent position, flexible from Monday to Friday during typical office hours, and can be performed remotely. **Role Responsibilities** + Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials). + Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement. + Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks. + Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status. + Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy. + Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff. + Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions. + Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed. + Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones. + Support lessons-learned documentation by highlighting recurring issues or areas for process improvement. **Knowledge, Skills and Experience Requirements** + High school diploma or equivalent required; Bachelor's degree preferred. + 1+ years' experience in client management, project coordination, quality assurance, or a related field. + Experience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferred. + Demonstrated ability to manage technical documentation and version control. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $65k yearly 3d ago
  • Product Support Specialist (Phone Support / Power Generator / Switchgear / PLC Controllers)

    Southern Company 4.5company rating

    Support associate job in Richmond, VA

    Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem. Minimum Qualifications: (Education, Experience, Knowledge, and Skills): + 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. + Bachelor's degree in electrical engineering can substitute for 4 years of experience. + Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings. + Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators. + Commissioning and field experience are recommended. + NFPA 70 ARC Flash Certified preferred + Valid Driver's License. + Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices. + Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory. + Ability to troubleshoot Switchgear and/or PowerGen equipment and systems. + Ability to understand and follow project scopes. + Ability to learn PowerSecure Microgrid Solution Products. + Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations. + Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision. + Possess good communication skills and demonstrate the ability to provide technical direction via phone and email. Job Duties and Responsibilities: Duties include but are not limited to: + Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site. + Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite. + Provide control of onsite engineering changes to drawings and settings files. + Effectively communicate open action items to proper initiatives for action planning and task assigning. + Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures. + Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs. + Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes. + Ability to troubleshoot and provide technical assistance on: + PowerGen Products such as Volvo or PSI. + Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear. + Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC's. Physical Demands and Work Environment: + Travel will occasionally be required. Up to 45%. + Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes. + Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day. + Manual dexterity to operate digital equipment, including computers and PLC's, protective relays, controllers and other such equipment with small fine buttons and operators. + Occasional after-hours and weekend support is needed. + Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. About Us: PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Join Our Power Team! We invest in high-value and cost-effective benefits for our employees. Our benefits package includes: * Medical, dental, vision and life insurance coverage• Competitive pay and a matching 401 (k) plan• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)• Flexible spending accounts/Health savings account• Wellness Incentive Programs• Employee Referral Program• Tuition Reimbursement PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $26k-33k yearly est. 28d ago
  • Richmond Event Support

    Boosterthon

    Support associate job in Richmond, VA

    Who We Are + What We Do: Booster is a vibrant, mission-driven organization grounded in the belief that positivity and purpose are essential to creating a workplace where everyone can thrive. We are committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we believe in cultivating leaders who change the world. We are a fun and exciting place to work, where every day brings new opportunities to make a difference! At Booster, we empower schools across the nation through innovative and engaging fundraising services. We serve elementary, middle, and high schools nationwide, offering a range of services from Fun Runs to a comprehensive school fundraising platform, from custom gear to product sales. We've proudly helped over 7,500 schools profit more than $600 million in much-needed funds. Our mission is to raise $1 billion for schools by 2027, and we're excited about every step we take toward this goal. Are You Booster's Next Event Specialist/Support? Event Specialists will work 1-3 days per month. Our Event Specialists are a vital part of the team! They support our Program Leaders and Program Specialists throughout Booster's event days. The successful candidate will assist with setting up and tearing down event equipment, ensuring everything is ready for students, staff, and attendees to enjoy a fun, organized event. This is an ideal role for someone who enjoys hands-on work, supporting a team, and contributing to a positive event experience. What You'll Bring to the Table: Effective Communication: communicate confidently and enthusiastically to engage students, parents, and faculty. Reliability, and a teachable posture to work. Someone who is able to inspire students and families through fun, celebration, and smiles with high energy and effort. Good communication skills and ability to follow instructions accurately. The ability to work the entire day on your feet and to lift 45 lbs. Must be able to pass a background check. COMPENSATION: $250 per diem Want to join our team but don't think this role is the best fit for you? Check out our other job opportunities at ChooseBooster.com/careers .
    $30k-50k yearly est. Auto-Apply 60d+ ago
  • Automation Support Specialist

    EECO

    Support associate job in Richmond, VA

    Job DescriptionDescription: Who We Are and Why We Are successful: Electrical Equipment Company (EECO) is a full line electrical distributor that specializes in industrial automation and power solutions that provide solutions to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action. EECO offers competitive compensation, career growth and development, and a strong benefits package. We are a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position Purpose: We are looking for a Technical Support Specialist who will serve as a trusted resource for both Electrical Equipment Company (EECO) and it's external customers. This role combines technical expertise with strong communication skills to deliver high-quality assistance for industrial automation products and solutions. You will work in an office-based environment, providing remote support and guidance to ensure smooth operations and customer satisfaction. This role does not manage people. You will report to the Automation Group Manager for Central Virginia and will be located out of EECO's Richmond, VA branch. Primary Responsibilities: Customer Support: Provide timely and accurate technical assistance to external customers via phone, email, and remote tools. Internal Support: Assist EECO's sales, engineering, and operations teams with product selection, configuration, and troubleshooting. Problem Resolution: Diagnose and resolve technical issues related to PLCs, HMIs, drives, sensors, motor control and industrial networking. Documentation: Maintain detailed records of support cases, solutions, and technical best practices. Training & Enablement: Develop and deliver training sessions for EECO's teams and its customers on product features and applications. Continuous Improvement: Stay current with new technologies, product updates, and industry trends to enhance support capabilities. What We Are Looking For: Strong knowledge of PLC programming, industrial automation products and control systems. Excellent troubleshooting and problem-solving abilities. Strong communication skills for technical and non-technical audiences. Ability to manage multiple priorities in a fast-paced environment. Requirements: Education: Associate or bachelor's degree in electrical engineering, Automation, Mechatronics, or related field (or equivalent experience). Experience: 2+ years in industrial automation, technical support, or related role. Preferred: Familiarity with Rockwell Automation products and CAD experience
    $36k-61k yearly est. 19d ago
  • Housing Support Specialist I

    Virginia Home for Boys and Girls 3.4company rating

    Support associate job in Laurel, VA

    Job Description About the Opportunity The Housing Support Specialist I is responsible for guiding youth on their path to independence through effective relationship building, coaching skill development, support with identifying and accessing resources and community supports, service coordination, and documentation of services provided. This position works with youth in transition from the of experience homelessness or are at imminent risk of homelessness. Core duties and responsibilities: Supporting, Supervising, and Counseling Youth Building relationships with youth to facilitate effective collaboration in developing the service plan and achieving progress towards obtaining permanent housing Providing supportive services for up to 7 residents Providing independent living skills coaching to a variety of marginalized populations, in order to prepare them for independent and stable housing Referring youth to community resources to build community connections Orienting youth to program Supporting youth through on call, 24/7 phone access; in person if needed. This includes serving after hours on a rotating basis in the DSS ILA Caseworker/Trainee role for crisis response only, which may involve crisis response for 17 year-olds and/or clients who are parenting their young children. Counseling youth in preparation for discharge Assessment of Needs; Planning and Coordinating Services Interviewing youth to determine needs, strengths, and abilities Assessing desired skills which will aid in independent living Support in identifying stable and independent housing options Coordinating services to reduce barriers; linking youth with appropriate services Documentation Maintaining documentation of services in our Electronic Client Record. Maintaining program structure to ensure equality and equity of services Independent living skill development of youth: Youth will identify their areas of growth and you will provide education and support through teaching skills needed Providing independent living skills coaching related to housing Connecting youth to community resources to meet identified needs Other: Collaboration with community partners, including Rapid Rehousing Partners, for the facilitation of planning for youth transitions Responsible for attending all related training, meetings and special events as scheduled Assist with on-call Other duties assigned by supervisor Work Hours This is a Monday through Friday 10 am to 6:30 pm position which requires flexibility with schedule to meet the needs of the youth. Additionally, will be assigned on-call for all Independent Living programs on a rotating basis with other team members. Education and Experience: Required Bachelor's degree in social work or related field 2 years or more of experience working with marginalized populations Preferred Master's degree in social work or related field 2 years or more of lived experience of being a member of a marginalized population 2 years or more of working with the LGBTQ+ community 2 years or more of serving youth with a diagnosis of being on the ASD spectrum or youth-identified as neurodivergent About the Culture at VHBG VHBG's leadership team encourages employees to bring their authentic self to work, whatever that means for that employee. We do this through unbiased recruiting practices, advocating for employees to participate in our inclusion ambassador council, implementing employee feedback and offering training opportunities focused on diversity, inclusion and equity. VHBG nurtures belonging and retains a highly engaged workforce in order to achieve the best experience and outcomes for our clients. VHBG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, genetic information, age, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, status as a protected veteran, disability, or other status protected under federal, state, or local law.
    $39k-66k yearly est. 5d ago
  • Emergency Response Team Member

    Dupont de Nemours Inc. 4.4company rating

    Support associate job in Richmond, VA

    At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers DuPont is immediately hiring Emergency Response Team Members at Spruance, VA site! The Emergency Response Team serves as a team member to carry out fire suppression and technical rescue, medical emergency response, fire prevention and hazardous material emergency response activities. The Emergency Response Team also performs various maintenance activities on fire equipment and fire station facilities. WORKING SCHEDULE: 12 hours rotating A-B-C-D Shifts Essential Duties and Responsibilities: Responds to emergency and non-emergency situations including fires, medical injuries and illness; hazardous materials spills; technical rescues such as river, trench, rope rescues, confined space auto, extrication; false alarms; flooding; and other situations, and carries out specific assigned duties such as connecting hoses, operating equipment, emergency vehicle driving and operation, positioning ladders, rescuing victims, and providing basic life support care as allowed as an EMT. * Fire Suppression: Extinguishing fires, using specialized equipment and techniques for industrial settings. * Emergency Response: Responding to various emergencies, including hazardous material spills and other incidents. * Hazard Mitigation: Identifying and mitigating potential hazards to prevent incidents. * Rescue Operations: Conducting rescue operations for personnel trapped or injured in emergencies. * Safety Training: Educating employees on fire safety procedures and emergency protocols. * Equipment Maintenance: Maintaining firefighting equipment and ensuring its readiness. * Pre-Incident Planning: Participating in pre-incident planning and risk assessments for industrial facilities. * Emergency Medical Response: Respond to all medical emergencies on site. Treat, package and prepare patients for transport if needed. * Conduct fire prevention inspections of buildings requiring application of national fire codes and corporate standards. Works independently or as part of a team. Establishes relationship with building managers to effectively communicate fire codes and safety procedures. Identifies deficiencies, completes appropriate paperwork, references fire codes and notes explanations for property owners. * Initiates corrective action according to established procedures. * Creates rough drawings for every structure investigated and submits these to office staff to input into computer system. * Conducts follow-up inspections and forwards violations Fire Chief or area leadership. * Maintains equipment in a state of readiness and performs maintenance to prolong the useful life of expensive equipment. * Perform routine checks of equipment such as generators and air compressors, and records condition. * Performs general fire station building and grounds maintenance as required. * Performs routine maintenance of equipment, hoses, hand tools and specialized equipment. * Maintains personal protective gear and requests replacements when the functionality of equipment is compromised. * Participants in and/or conduct training exercises, demonstrations and instructions to prepare for emergency situations. * Provides on-the-job training, mentoring, and some work directions to new firefighters. * Trains peers on any specialized training received. * Performs public relations and education activities. * Conduct fire stations tours. * Communicates courteously and professionally and maintains working relationships with others in carrying out job functions. * Frequently interacts with others in the work unit, the Spruance site employees, public, vendors or across departments to exchange detailed and/or technical information. * Works safely, follows safe work practices, and identifies and reports unsafe work conditions. * Performs other duties as required or assigned. * ERT members will inspect, preplan and sign off on all confined space work prior to work starting. * ERT members will respond and assist with any onsite blood borne pathogen cleanup and disposal. * Complete all daily, weekly and monthly fire apparatus checks. * Ensure all apparatus and equipment is clean and ready to use. * Ensure fire houses are clean and ready to use at all times. * Complete all corporate and site training requirements i.e. I-Learn and WEBMOC documents. * Complete monthly required fire and EMS training. * Site fire and life safety audits. * Fire extinguisher inspections * Site emergency response pre-plan updates. * Update site emergency response procedures. * Assist areas with PHA's, MOC or anything needing fire resources. * Train with outside Fire/EMS resources so things will go smooth in the event of emergency. * Perform hose testing on all hoses in use and in storage. Minimum Qualifications: * High school diploma or equivalent * Valid Virginia driver's license * Virginia Department of Fire Programs or Pro Board-certified Firefighter I, and II. (Current) * Commonwealth of Virginia/ National Register Emergency Medical Technician (Current) * Technical Rescue/Confined Space Operations Level (Current) * Hazardous Materials Operations Level (Current) * Current CPR * Class III EVOC (Current) * Must pass background investigation and pass medical and drug screening. * Ability to create and maintain effective working relationships with peers, superiors, vendors, contractors, external government agencies and organizations. * Strong communication skills, both orally and in writing. * Must be clean, shaven and able to pass required fit test. Physical and Mental Demands: Work involves response to unpredictable emergency situations for prolonged periods of extreme physical exertion without benefit of warm-up, scheduled rest periods, meals, access to medications, or hydration. While at emergency scenes, incumbents may have exposure to injury, trauma, blood-borne pathogens, traffic accidents, and visual and emotional trauma. Incumbents are required to take appropriate safety precautions and wear protective equipment. While wearing personal protective equipment, including SCBA, perform firefighting tasks (e.g. hoseline operations, extensive crawling, lifting and carrying heavy objects, ventilating roofs or walls using power or hand tools, forcible entry), rescue operations, and other emergency response actions under stressful conditions including working in extremely hot or cold environments for prolonged time periods. While wearing personal protective equipment, including SCBA incumbents must be able to stand, climb ladders, balance, kneel, stoop, crouch, crawl and reach; to walk or run on uneven surfaces; and to drag up to 200 pounds for a distance of 50 feet. There is fingering, grasping, feeling, talking, listening, hearing/listening, seeing/observing, occasional lifting, pushing or pulling of up to 100 pounds, frequent lifting, pushing or pulling of up to 50 pounds and regular moving of objects up to 20 pounds. Moderate attention to detail and deadlines is required in completing reports and paperwork WORKING ENVIRONMENT There is regular exposure to very disagreeable working conditions such as fumes, fire, smoke, extreme weather conditions including ice, snow, extreme high and low temperatures, humidity, rain, dirt, mud. The work involves exposure to hazardous conditions such as toxic chemicals, slippery conditions, working in traffic areas and adverse road conditions. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Physical & Mental Requirements * Ability to pass annual physical fitness assessments. * Psychological resilience and stress management capabilities. * Drug-free and clear criminal background check. Join our Talent Community to stay connected with us! DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
    $30k-38k yearly est. Auto-Apply 5d ago
  • CyberArk Support Specialist

    Bank of America 4.7company rating

    Support associate job in Richmond, VA

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. We are seeking a CyberArk Credentials, Vault, Infrastructure, and Application Operations Specialist to join our security and operations team. In this role, you will be responsible for managing and maintaining our CyberArk Privileged Access Management (PAM) platform to ensure secure, compliant, and efficient credential management across infrastructure and enterprise applications. Candidate will partner with infrastructure, application, and security teams to safeguard privileged accounts, streamline operational processes, and support critical business functions. This position provides a unique opportunity to directly strengthen the organization's security posture while working in a collaborative, cross-functional environment. Responsibilities: Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems Mentors other team members and provides technical leadership Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly Provides release support when needed and manages engagement across audiences Provides full lifecycle management of the infrastructure and application environments Administer and support CyberArk Privileged Access Security Suite (Vault, CPM, PSM, PVWA) Monitor CyberArk platform health, availability, and performance, ensuring alignment with operational SLAs Troubleshoot and resolve credential vaulting, rotation, and integration issues Partner with infrastructure and application teams to enable secure access integrations Enforce compliance with internal security policies and external regulatory standards Provide Tier-2/3 support for CyberArk-related incidents and service requests Participate in audits, evidence gathering, and privileged access governance reporting Support change management, testing, and deployment of CyberArk updates and patches Create and maintain operational documentation, runbooks, and knowledge base articles Required Qualifications: 3+ years of experience in CyberArk Privileged Access Management (PAM) administration and operations Strong hands-on expertise with CyberArk components (Vault, CPM, PSM, PVWA) Experience managing credentials across Windows, Linux/Unix, databases, middleware, and APIs Familiarity with identity and access management (IAM) principles and privileged access best practices Strong troubleshooting, problem-solving, and analytical skills Excellent communication and collaboration skills with cross-functional teams Ability to describe highly technical information in an understandable level to any audience Desired Qualifications: CyberArk certifications (Defender, Sentry, Guardian) Experience with CyberArk Secrets Manager Scripting knowledge (PowerShell, Python, Bash) for automation and onboarding Experience with cloud platforms (AWS, Azure, GCP) and PAM integrations Familiarity with Active Directory, LDAP, and authentication mechanisms Exposure to SIEM tools (Splunk, QRadar, etc.) for monitoring privileged activity ITIL Foundation certification or knowledge of ITSM best practices Skills: Innovative Thinking Production Support Result Orientation Risk Management Solution Design Adaptability Analytical Thinking Collaboration Influence Solution Delivery Process Architecture Automation DevOps Practices Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay and benefits information Pay range$85,000.00 - $154,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
    $85k-154.3k yearly Auto-Apply 36d ago
  • Territory Support Specialist (Field/Travel)

    Vontier

    Support associate job in Richmond, VA

    The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership. **Key Responsibilities:** + Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees. + Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory. + Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion. + Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration. + Prepare detailed reports summarizing findings from territory surveys and eligibility assessments. + Collaborate with the franchise sales team to align territory plans with overall business objectives. **WHO YOU ARE (Qualifications)** + Strong interpersonal and communication skills to effectively engage with shop owners and managers. + Ability to conduct detailed surveys and analyze geographic and business data. + Self-motivated with excellent organizational skills and attention to detail. + Previous experience in franchise development, sales, or territory management is a plus. + Valid driver's license and willingness to travel within assigned territories. + The position requires approximately 90% overnight travel. + Must Live within 30 miles of an Airport + High School Diploma Required. The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . **BENEFITS** Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 3 floating holidays + 10 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $50k yearly 60d+ ago
  • Inperson_W2_Sharepoint Support Specialist

    Us It Solutions 3.9company rating

    Support associate job in Richmond, VA

    US IT Solutions Inc.. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Complete Description: The SharePoint Business Support Specialist responds to requests from agency business users for SharePoint 2010 assistance. The role performs ‘power-user' type activities (this is NOT a developer role). Job Description The SharePoint Business Support Specialist is responsible for the support of agency departments' use of SharePoint 2010. In response to user requests, the specialist preforms ‘power-user' type activities, e.g. helping end-users configure document libraries, lists, web parts, etc.; building page content or basic workflows; correct user security; etc. Therefore, the Specialist investigates reported incidents, when possible solves the problem, or escalates the issue as needed. In addition, the specialist works with agency staff and the SharePoint IT agile team analysts to discover, document, and maintain user stories for minor requests, e.g. workflows, forms, etc. The specialist will work with the IT Agile team representing the business needs, performing appropriate development activities, and creating and executing system and acceptance test cases. Responsibilities: • Assist customers with SharePoint sites and site collections, answering questions, training the business ‘Power Users' and administrators, suggesting improvements to their process or methodology, etc. • Troubleshoot and resolve SharePoint-related problems reported by users; when necessary, escalate and support the SharePoint engineers to resolve problems. • Collaborate with customers on SharePoint projects that may include requirements gathering, use case development and analysis, solution design, creation, and testing. • Perform SharePoint-related administrative and maintenance activities Experience in the following: • Administering site collections • Managing and configuring libraries and lists including: • Creating and configuring views • Creating and modifying columns • Working with Lookup and Calculation columns • Configuring and working with cross-site publishing and content-rollup • Managing and configuring content including: • Configuring and managing content versioning • Designing, creating, and configuring pages • Using and configuring web parts • Creating and modifying HTML/HTML5 and css Knowledge, Skills and Abilities: • Familiarity with document management, (content types, document retention custom content types, information management policy and record declaration settings, capacity planning, managed metadata) •Experience creating SharePoint Designer workflows •Experience creating SharePoint Lists •Experience designing and creating SharePoint pages •Experience configuring SharePoint forms •Experience with managing and correcting metadata •Must be able to answer Service Desk questions and prioritize tickets from the help desk •Strong analytical thinking and excellent troubleshooting •Must possess excellent written and oral communications skills •Experience with creating training/job aides, documenting best practices •Requires strong interpersonal and organizational skills, including the ability to meet deadlines •Must possess the ability to work effectively with business personnel at all levels as well as with outside vendors and contractors •Must exercise a reasonable amount of independent judgment under a minimum of supervision •Must exercise a reasonable amount of self-initiative to improve and/or obtain relevant skills and/or knowledge •Works independently and as a Team player Qualifications sharepoint 2010, customer service, HTML Additional Information Jiya Thakur Mobile: ************** Ext. 447 Email: jiya@)usitsol.com
    $38k-54k yearly est. 60d+ ago
  • Program Support Technician

    DHRM

    Support associate job in Petersburg, VA

    Title: Program Support Technician State Role Title: Admin and Office Spec III Hiring Range: 20.10 - 21.63 Pay Band: Recruitment Type: General Public - G Job Duties The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts. Join the Virginia Department of Health's efforts in becoming the healthiest state in the nation. VDH has the perfect employment opportunity just for you. The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts. Minimum Qualifications • Knowledge of office procedures, computer and software technology, use of policies & procedures and customer service • Strong interpersonal and communication skills, orally and written • Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator) • Ability and experience with setting up and maintaining files & manuals • Ability to maintain confidentiality • Ability to follow and apply established procedures and applicable policies Additional Considerations • Ability to maintain confidentiality • Ability to follow and apply established procedures and applicable policies Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: ********************* If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment. As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply Contact Information Name: Brandon A. Stanford Phone: ************ Email: ********************************* In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $26k-40k yearly est. 3d ago
  • C&C Peer Support Specialist (987)

    Greater Reach Community Services Board

    Support associate job in Petersburg, VA

    Job Description At Greater Reach, we are making behavioral health care accessible, compassionate and stigma-free. If you're driven by purpose and ready to help people feel seen, heard and supported, we want to hear from you! Here, you are not just joining a company; you're joining a mission. We are offering a great opportunity for a full time Peer Support Specialist for our Community and Crisis Department. Responsibilities Serves within the Emergency Services department and provides peer support services to clients with serious mental illnesses within these programs. Functions as a role model to peers; exhibiting competency in personal recovery and use of coping skills; serve as a consumer advocate, providing consumer information and peer support for clients in outpatient and inpatient settings. Assists peers of all ages, from young adult to old age, in regaining independence within the community and mastery over their own recovery process. Required Education and Experience High school degree of general education diploma (GED). One (1) year position related lived experience as a consumer of mental health and/or substance abuse services. At least 24 consecutive months of sobriety or drug free (if substance abuse diagnosis exists) and/or at least 24 consecutive months of success within personal recovery. Virginia CPRS or other certification approved by DBHDS. Registered Peer Recovery Specialist (RPRS) with the Board of Counseling. Valid Driver's License with a point balance of -6 or higher. Preferred Education and Experience Three (3) years position related lived experience as a consumer of mental health and/or substance abuse services. Experience in behavioral health environment. Required Knowledge, Skills and Abilities Knowledge of the Recovery process and the ability to facilitate recovery using established standardized mental health processes. Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery. Knowledge of the signs and symptoms of mental illness (i.e. auditory and visual hallucinations, aggressive talk and behavior, thoughts of self-harm or harm towards others, isolation) and the ability to assist the client to address symptoms using strategies such as positive self-talk. Knowledge and skill sufficient to use community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness. Community resources may include but are not limited to the social security office, Department of Family and Children services, local YMCA, Library, restaurants, clients' service organizations, housing providers, etc. The PS may accompany clients to community resources to assist them in accessing these resources. Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from mental health consumers on their strengths and interests. Ability to providing support services for the client that requires assisting them in establishing goals and mechanisms to reach those goals. Demonstrated proficiency in decisions on establishing goals and formal action plans will always be made in conjunction with the client and case manager/treatment team and reviewed with the supervisor. Decisions regarding what needs to be done involve choices that require a simple analysis such as organizing facts in narrative or logical order and comparing them to past solutions in similar cases or to applicable criteria. Actions to be taken or responses to be made, such as advice to the client, differ depending on the facts of the situation. Competency in assisting and guiding clients toward the identification and achievement of specific goals defined by the client and specified in the Individual Service Plan (ISP). The work involves a variety of routine, standardized tasks that facilitate work performed by higher level providers. Ability to promote community socialization, recovery, self-advocacy, self-help, and development of natural supports. Ability to work in shared office space, assessments and sessions are primarily conducted in the community (consumer homes, meetings, clinics etc.). Accessing transportation and driving a government car or van is required for this position. Work will be performed in a wide range of settings, including the medical center; in client, group or family homes; in community-based outpatient settings, community agencies; or in transport vehicles (public or government). Work areas are often noisy, irregular and unpredictable and can be stressful at times. Ability to work with clients that demonstrate varying levels of recovery and symptoms. May be required to travel within the Greater Reach CSB catchment area. Fingerprints, State and FBI criminal record reports, drug test, and central registry report will be required upon selection. Our Agency maintains a drug-free workplace. Annual Salary Range Grade S-C4 $41,195.00 - $46,344.00 Excellent fringe benefits EOE Statement Greater Reach Community Services Board provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $41.2k-46.3k yearly 6d ago
  • Escalation Support Specialist (Junior)

    Sophiesociety

    Support associate job in Hopewell, VA

    We're looking for a detail-oriented and proactive Escalation Support Specialist (Junior) to help manage client escalations efficiently and keep communication consistent across teams. This is a junior-level position, ideal for someone organized, communicative, and eager to grow within a fast-paced Amazon PPC agency. About the Role Remote | Full-time or Part-time | $600-$800 USD/month As an Escalation Support Specialist, you'll be the first point of contact for client escalations - making sure clients feel heard, informed, and supported while internal teams work on solutions. You'll collaborate closely with Pod Leaders, Amazon PPC Specialists, and Account Managers to collect context, track updates, and communicate clearly. Your role bridges communication between clients and internal teams, ensuring that nothing slips through the cracks. Key Responsibilities Send the first acknowledgment message to clients when an escalation is received. Coordinate with Amazon PPC specialists and internal teams to gather all necessary context and updates. Draft clear, empathetic follow-up responses that summarize findings and outline next steps. Prepare detailed escalation briefs that include: A summary of the issue Key client background (refunds, free services, account transfers, etc.) Notes from past communications or relationship history Relevant Amazon PPC data or performance insights Share briefs with Squad Leaders and help organize escalation calls when needed. Ideal Candidate Excellent written English and ability to communicate in a professional yet empathetic tone. Experience with Amazon PPC is required - you understand campaign structures, metrics, and basic account performance data. Strong attention to detail and the ability to summarize complex information clearly. Highly organized, responsive, and comfortable managing multiple priorities. A self-starter who works well independently but communicates proactively. Previous experience in customer service, client support, or account coordination is a plus. Why Sophie Society At Sophie Society, you'll collaborate with an experienced team of Amazon advertising professionals who value transparency, ownership, and growth. You'll gain hands-on experience in client communication, Amazon PPC management, and operations, setting the stage for long-term career development in Customer Success or Account Management. Join a team that's passionate about helping brands thrive on Amazon - and about helping each other grow along the way. --- Ready to start your journey with Sophie Society? Apply today and take the next step toward a rewarding career in Amazon PPC and client success!
    $600-800 monthly 60d+ ago
  • Automation Support Specialist

    EECO

    Support associate job in Richmond, VA

    Who We Are and Why We Are successful: Electrical Equipment Company (EECO) is a full line electrical distributor that specializes in industrial automation and power solutions that provide solutions to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action. EECO offers competitive compensation, career growth and development, and a strong benefits package. We are a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position Purpose: We are looking for a Technical Support Specialist who will serve as a trusted resource for both Electrical Equipment Company (EECO) and it's external customers. This role combines technical expertise with strong communication skills to deliver high-quality assistance for industrial automation products and solutions. You will work in an office-based environment, providing remote support and guidance to ensure smooth operations and customer satisfaction. This role does not manage people. You will report to the Automation Group Manager for Central Virginia and will be located out of EECO's Richmond, VA branch. Primary Responsibilities: Customer Support: Provide timely and accurate technical assistance to external customers via phone, email, and remote tools. Internal Support: Assist EECO's sales, engineering, and operations teams with product selection, configuration, and troubleshooting. Problem Resolution: Diagnose and resolve technical issues related to PLCs, HMIs, drives, sensors, motor control and industrial networking. Documentation: Maintain detailed records of support cases, solutions, and technical best practices. Training & Enablement: Develop and deliver training sessions for EECO's teams and its customers on product features and applications. Continuous Improvement: Stay current with new technologies, product updates, and industry trends to enhance support capabilities. What We Are Looking For: Strong knowledge of PLC programming, industrial automation products and control systems. Excellent troubleshooting and problem-solving abilities. Strong communication skills for technical and non-technical audiences. Ability to manage multiple priorities in a fast-paced environment. Requirements Education: Associate or bachelor's degree in electrical engineering, Automation, Mechatronics, or related field (or equivalent experience). Experience: 2+ years in industrial automation, technical support, or related role. Preferred: Familiarity with Rockwell Automation products and CAD experience
    $36k-61k yearly est. 12d ago
  • ACT Peer Support Specialist (1191)

    Greater Reach Community Services Board

    Support associate job in Petersburg, VA

    Job Description At Greater Reach, we are making behavioral health care accessible, compassionate and stigma-free. If you're driven by purpose and ready to help people feel seen, heard and supported, we want to hear from you! Here, you are not just joining a company; you're joining a mission. We are offering a great opportunity for a full time ACT Peer Support Specialist for our Assertive Community Team (ACT). ACT is a highly coordinated set of services offered by a group of medical, behavioral health, peer recovery support providers and rehabilitation professionals in the community who work together as a team to meet the complex needs of individuals living with severe and persistent mental illness. Responsibilities Functions as a role model to peers; exhibiting competency in personal recovery and use of coping skills; serve as a consumer advocate, providing consumer education and peer support for clients in outpatient settings, rehabilitation, and support services to all program consumers with severe and persistent mental illnesses under clinical supervision. This position will assist and support consumers in regaining independence within the community and mastery over their recovery process. Required Education and Experience High school diploma or GED One (1) year position related lived experience as a consumer of mental health and/or substance abuse services. Twelve (12) consecutive months of sobriety or drug free (if substance abuse diagnosis exists) and/or at least twelve (12) consecutive months of success within personal recovery. Virginia Certified Peer Recovery Specialist (CPRS) or other certification approved by DBHDS. Registered Peer Recovery Specialist (RPRS) with the Board of Counseling. Valid Driver's License with a point balance of -6 or higher. Required Knowledge, Skills and Abilities Ability to communicate effectively with other consumers. Ability to establish supportive, trusting relationship, with persons with serious mental illness. Self-knowledge and ability to manage personal mental illness issues. Ability to model recovery principles by personal experience. Knowledge of the fundamentals of recovery. Ability to independently or with periodic assistance of higher graded service provider teach positive self-talk, self-esteem building, and conflict resolution. Understanding of substance abuse and co-occurring issues. Knowledge and skill sufficient to use community resources. Knowledge of basic crisis principals and response. Knowledge of and understanding of ethics and boundaries. Knowledge of the impact of stigma and discrimination. Ability to organize and plan own work activities. Demonstrated proficiency in computer use and programs. Ability to utilize electronic medical records. Preferred: Three (3) year position related lived experience as a consumer of mental health and/or substance abuse services. ACT is an essential program, operating 365 days of the year. Applicant must be able to work some evenings (until 6:00pm), weekends, and holidays, based on program needs, and work with a rotating on call schedule. Fingerprints, State and FBI criminal record reports, drug test, and central registry report will be required upon selection. Our Agency maintains a drug-free workplace. Annual Salary Range Grade S-C4 $39,239.00 - $44,135.00 $2,500 Sign on Bonus Excellent fringe benefits EOE Statement Greater Reach Community Services Board provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $39.2k-44.1k yearly 30d ago

Learn more about support associate jobs

How much does a support associate earn in Richmond, VA?

The average support associate in Richmond, VA earns between $30,000 and $98,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Richmond, VA

$55,000

What are the biggest employers of Support Associates in Richmond, VA?

The biggest employers of Support Associates in Richmond, VA are:
  1. Macy's
  2. Chico's FAS
  3. Virginia Commonwealth University
  4. RBHA
  5. Vcu Health
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