Support specialist jobs in Athens, GA

About Murrelektronik At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness. We are proud of this: for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis. We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits. We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more. Position Summary: The Technical Support role is a key contributor to the operations of the Research & Development group. The primary responsibility of the position is to provide technical assistance concerning company products to internal and external customers and Murrelektronik outside sales representatives. The role of Technical Support has a full range of responsibilities including, but not limited to the following: Essential Duties • Maintain in depth knowledge and understanding of Murrelektronik product offerings. • Assist customers with product information and application improvement. Recommending solutions based on understanding of the customer's requirements and problems. • Provide support to sales representatives in all aspects relating to the sale and installation of Murrelektronik products. • Assist internal and external customers with cross referencing competitor products to the Murrelektronik product line. • Create and maintain US sourced Murrelektronik parts in SAP system. • Communicate with technical experts at our Headquarters and other locations for additional information and support where necessary. • Provide completed system drawings as part of application review process. • Perform additional duties as assigned. Desired Knowledge, Skills and Abilities • Extensive background and experience working with industrial automation applications and systems. • Understanding of basic electrical theory and practical hands on experience and knowledge of electrical systems. • Practical experience in inside sales or similar experience requiring direct customer contact and customer relationship management. • Previous experience working in a fast-paced environment with emphasis on timelines and delivery. • Experience working with electrical products and automation components. • Extensive knowledge of PC and Windows based software to include Microsoft Office products and SAP or equivalent ERP software. • Working knowledge of AutoCad, Visio, or SolidWorks is a plus. • Ability to work cooperatively and effectively with others to set goals, resolve problems; ability to undertake self-directed tasks when necessary. • Ability to anticipate, understand and respond to the needs of the Customer to meet or exceed expectations. • Excellent verbal and written communication skills. • Good organizational skills in order to manage a variety of different tasks both in the office and on the road. Education: • Technical degree in a related field.

The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email. Responsibilities: Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner. Maintain technical information on HMH products and provide dealers and HMH service with information as requested. Work with Product Support and Service departments in the investigation of product issues and resolution. Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy. Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ. Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals. Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ. Develops and maintains database of FAQ related to technical product information. Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy. Qualifications: Forklift Technical experience is required. Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development. Other duties: Other duties and functions appropriate to the position as assigned by the manager from time to time. Travel: Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis. Work environment and other requirements: The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.

The IT Field Support Technician will provide on-site technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems. This role involves traveling to client locations or company sites to resolve technical problems promptly and professionally. Key Responsibilities: Install, configure, and maintain computer hardware, software, and peripherals. Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity. Provide support for operating systems (Windows, mac OS, Linux) and common applications. Perform routine maintenance and system updates. Respond to service requests and incidents within defined SLAs. Document issues, resolutions, and maintain accurate service records. Assist in setting up new workstations and IT equipment for employees. Ensure compliance with IT security policies and procedures. Required Skills & Qualifications: Diploma/Degree in IT, Computer Science, or related field. 1-3 years of experience in IT support or field service. Strong knowledge of hardware troubleshooting and software installation. Familiarity with networking basics (LAN/WAN, TCP/IP). Excellent problem-solving and communication skills. Ability to work independently and manage time effectively. Willingness to travel to different locations as required. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Title: AV Specialist Our client is seeking an experienced AV Specialist to design, manage, and support the technologies that power our collaboration and meeting spaces. This role focuses heavily on Microsoft Teams Rooms (MTR) across all conference rooms, ensuring seamless audio, video, and collaboration experiences. The specialist will support partner meetings, CEO-led town halls, all-hands events, and executive sessions, delivering world-class reliability and production quality. Key Responsibilities Conference Room Technology & Support Configure, manage, and support all Microsoft Teams Rooms (MTR) environments. Manage and troubleshoot Logitech Teams-certified devices including cameras, microphones, speakers, and control consoles. Ensure AV system integration with Microsoft Outlook for streamlined room reservations. Maintain conference room readiness through regular checks and preventive maintenance. Meetings & Events Provide end-to-end AV and technical support for executive and enterprise-wide events, including CEO town halls, partner sessions, and all-hands meetings. Assist with live event production, including audio setup, video feeds, camera operation, and PowerPoint support. Integrate AI features and Microsoft Copilot into presentations and collaboration workflows when applicable. Serve as the primary AV point of contact during live events to ensure smooth, uninterrupted execution. Systems Integration & Innovation Collaborate with IT and Facilities to continuously enhance the conference room technology experience. Recommend and implement AI-enabled collaboration tools for meetings, content sharing, and hybrid work environments. Uphold best practices around security, reliability, and scalability of the AV infrastructure. User Training & Support Train and guide employees on using Microsoft Teams Rooms and AV equipment. Develop user-friendly documentation, guides, and resources to improve self-service capabilities for executives and staff. Qualifications & Skills Certified Technology Specialist (CTS) is required. Proven experience configuring and supporting Microsoft Teams Rooms (MTR). Strong knowledge of conference room AV systems, including cameras, microphones, speakers, and controllers. Hands-on experience with Logitech Teams-certified hardware. Familiarity with audio DSPs, video distribution systems, and live streaming platforms. Experience supporting high-visibility events such as executive meetings, town halls, and all-hands sessions. Solid understanding of the Microsoft 365 ecosystem (Teams, Outlook, PowerPoint, Copilot). Excellent troubleshooting skills and ability to perform under pressure. Strong communication and interpersonal skills for supporting executives and large groups. Preferred Experience Associate degree in Audio Engineering, Network Technology, or Broadcasting/Media Technology. Certification in Microsoft Teams Rooms. Vendor-specific AV certifications (e.g., Crestron, Logitech, Poly). Experience integrating AI into collaboration workflows. Familiarity with hybrid meeting strategies and modern workplace solutions.

About Us: Custom Building Products, a Quikrete company, is widely recognized as a leading manufacturer of tile and stone installation systems. Custom Building Products is dedicated to excellence as the industry leader by supplying our customers with quality, innovative building products. Our Company is committed to safely maximizing productivity, profits, and opportunities for employee growth. We are committed to maintaining a leadership position as an innovative, dynamic organization dedicated to providing quality products and services meeting and exceeding customers' expectations. About this Opportunity: Custom Building Products, a Quikrete Company, is looking for an Technical Services Specialist to join their team in Johns Creek, Georgia. This junior role is part of the Technology and Innovation function at The QUIKRETE Companies. The Technical Services Specialist plays a vital role in the company's success by applying their expertise. Ideally, candidates should have some background in using products related to surface preparation, tile, stone, or flooring installation. With this product knowledge, they will perform evaluations of current experimental and competitive installation systems under the guidance of the Product Applications Manager. Key Responsibilities: Cross-Functional Collaboration: Work closely with various teams within the Technology and Innovation department. Build relationships with other areas like Sales & Marketing to ensure that goals, schedules, and project outcomes are aligned. Compliance & IP Management: Ensure adherence to industry standards, regulations, and corporate direction within team and among collaborators. Collaborate with senior technical leadership to safeguard intellectual property through trade secret or patents. Requirements: Minimum 5 years' experience in functional area, particularly focusing on construction or building materials. Ideally, some experience in handling complex projects. Strong understanding of functional area and ability to drive progress. Strong communication and project management skills. Willing to travel At Custom Building Products, every day presents fresh challenges, and we ensure you're equipped to handle them all by providing training in the title industry and our products. Our commitment to ongoing improvement and practical training guarantees that you are well-prepared for the various new experiences and challenges you will encounter. We foster a welcoming and team-orientated work environment, with a supportive management team. Compensation: Custom Building Products offers a competitive salary and benefits which include medical, dental and vision, disability benefits, Company paid life insurance, paid vacation and holidays, and 401K.

Job DescriptionSalary: Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Responsible for analyzing, troubleshooting, and evaluating Northeastern Judicial Court end user issues. Support the effort in helping and assisting to keep our employees productive within their respective departments. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Install, configure, and maintain desktop hardware, software and peripherals Troubleshoot and resolve hardware, software, and basic networking issues Provide end-user support, training, and technical guidance Maintain inventory records and technical documentation Assist in developing user requirements and system specifications Support and monitor data communications systems Contribute to documentation of procedures and technical standards Performs other relevant work as assigned. Regular and predictable attendance is required. MINIMUM QUALIFICATIONS REQUIRED : Education and Experience: High School Diploma required, associate's degree in computer science or related field preferred Relevant certifications a plus (CompTIA A+, CompTIA Network+, Microsoft MS-900) Work in a helpdesk/phone support environment Work in a Microsoft environment Basic networking concepts and troubleshooting Strong interpersonal communication and customer service delivery skills Any equivalent combination of education and experience which provides the minimum level of qualifications stated above. Licenses and Certifications: Valid class C Driver's License and satisfactory motor vehicle record. Knowledge, Skills and Abilities: Familiar with PCs, printers, and AV gear Basic desktop repair and troubleshooting Working knowledge of Windows OS Able to design systems and write clear procedures Strong verbal and written communication Ability to communicate effectively both orally and in writing ADA MINIMUM QUALIFICATIONS: Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type. Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs. Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours. Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment. Environmental Factors: Essential functions of this position continuously require the ability to either work with others or work alone. This class specification should not be interpreted as all-inclusive, as it is intended to identify the major respon sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specifica tion.

As a Safety Program Specialist, you will create clear, engaging materials - like safety alerts, videos, presentations, and training content to educate and support compliance. Will be responsible for documentation, maintaining internal sites (SharePoint, KIP, ECTC website), and will administer the Lone Worker program. The Safety Program Specialist handles the technical writing and document design associated with safety policies and procedures. This position will draft, review, and edit ASH Manual Polices based on business needs and at the direction of management. Additionally, may be involved in the processing of safety-related invoices and the overall budgeting process. Education: Bachelor's Degree in Business Administration, Communications, Industrial Engineering, or related field. Experience: Utility-related experience is helpful, but not necessary. Experience with regulatory compliance frameworks is preferred. Past experience should include technical writing and documentation. Equivalent Experience: Associates Degree in Business Administration, Engineering Technology or related field with two or more years of business experience. Utility related experience is highly desired. Past experience should include technical writing and documentation. Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.): Must possess excellent demonstrated technical writing, attention to detail, and organizational skills. Should also possess strong verbal communication and time management skills as well as the ability to establish and maintain effective working relationships as necessitated by the work. Strong working knowledge of Microsoft Office suite is required. Experience in creative authoring tools, video editing software, and Adobe Creative Suite is preferred.

Located in Lawrenceville, Georgia, Valentine Enterprises, Inc. (VEI) has been in business since 1972. We specialize in developing and packaging powdered supplements for some of the world's largest and most well-known food and supplement marketers. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today's most in-demand products. VEI does not manufacture its' own brand. Each product is manufactured to be customer specific and proprietary. As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique. It is the policy of Valentine Enterprises, Inc., not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. We are a drug free workplace and a nicotine/tobacco free campus. Job Description Why This Role Rocks: Are you a tech-savvy problem solver who thrives in fast-paced environments and loves diving into the latest technologies? As our IT Support Specialist II, you won't just be fixing issues-you'll be shaping the backbone of our IT infrastructure. From advanced troubleshooting to system optimization, your work will directly impact how our teams operate and innovate. This is a hands-on, on-site role where your expertise will be felt across the organization. You'll be the go-to person for complex IT challenges, and your insights will help drive smarter, faster, and more secure systems. What You'll Do 🛠 Be the first responder for service requests and incidents 🧠Troubleshooting across ERP systems, Microsoft tech, VMware, Azure, and network infrastructure 🏗 Design and implement advanced solutions using Windows Server, SQL, and SharePoint 🔍 Monitor alerts and ensure disaster recovery systems are ready 📦 Manage IT assets and keep documentation sharp and up-to-date 📚 Create training materials and SOPs to empower users and junior techs 📈 Own project tickets in ConnectWise and drive them to resolution 💡 Stay ahead of tech trends and recommend smart improvements What Makes You a Great Fit ✅ You're a self-starter who loves solving problems and learning new tech 🗣 You can explain complex ideas in simple terms 🤝 You're customer-focused and thrive in collaborative environments 🧩 You juggle multiple tasks with precision and calm Work Environment: This is an on-site role based in our Lawrenceville, GA office. You'll be working closely with internal teams and infrastructure, so regular in-person presence is essential. Occasional remote work may be permitted, but this is not a hybrid or remote-first position. Ready to Make an Impact? If you're passionate about tech, love solving complex problems, and want to be part of a team that values innovation and excellence-we want to hear from you! Qualifications What You Bring 🎓 Associate's or Bachelor's in IT, Computer Science, or equivalent experience 🛡 Certifications like AWS, CISSP, VCP, CCNP, or MCSE 💻 Proficiency in Windows, mac OS, and Linux 🌐 Deep knowledge of TCP/IP, DNS, DHCP, VPN, and network troubleshooting 🧰 Experience with remote support tools and Active Directory 🧠 5+ years of hands-on IT support using ConnectWise Manage, ScreenConnect, and Automate/RMM Additional Information Valentine Enterprises, Inc. (VEI) is very excited that you may have the opportunity to join us. We wanted to take a few moments to share some information about this great organization. If you are looking for a growing company that still has that family feel to it, then we are the company for you. Come grow with us! Please take a moment to review the information below and get excited about the team you may be joining! What Does VEI do? That's a great question! We specialize in developing and packaging powdered supplements for some of the world's largest and most well-known food and supplement marketers. About VEI: Located in Lawrenceville, Georgia, VEI has been in business since 1972. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today's most in-demand products. VEI does not manufacture its' own brand. Each product is manufactured to be customer specific and proprietary. As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique. VEI employs over 300 employees at their Lawrenceville, GA location. Commitment to Talent: VEI is a fast growing company. To maintain their growth strategy, VEI is committed to hiring the best talent the market can offer. VEI's goal is to introduce new talent to the company and culture, grow that talent into highly productive employees and hire the best talent into the VEI family. VEI is looking for employees that have a positive attitude, and the strong desire to do what is right. Got Benefits? - VEI Does! Eligibility & Details as of 2025: Active employees working 30 or more hours per week are eligible to participate in the VEI's Benefits Program. You may also enroll your eligible dependents for coverage under the same plans you choose for yourself. Generally, you are eligible for benefits on the first of the month after 30 days of full-time employment: 3 Medical plans to choose from 2 Dental plans to choose from 2 Vision plans to choose from Additional Benefits: 401K *21 or older Profit Sharing - Eligible after 6 months Disability Gap Insurance paid for by the company Short term disability insurance available to the employee to purchase Long term disability insurance provided by the company Basic Life and AD&D Insurance paid for by the company for the employee Additional Life Insurance available to the employee to purchase Accident, Critical & Cancer available to the employee to purchase 9 paid holidays Paid PTO Paid training Educational Assistance Clothing Allowance Mission Statement: Family, Integrity and Innovation Cause Statement: Making Quality Products for a healthier world. If qualified, please submit your resume including salary history and salary requirements. No relocation package is available for this position. This is not a remote position. Due to overwhelming response we can only respond to candidates we wish to pursue. Outside services will not be considered and resumes will not be reviewed.

Job Description Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Local Candidates Must be Bilingual, Spanish/English Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS

Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas. As the Technical Support Specialist, you will be responsible for daily administration and technical support of infrastructure services that facilitate day-to-day operation for all end users. Reports To: Senior Director of Infrastructure and Security Who We Are National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs. Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is on-site, which means that employees in on-site positions work all of their work hours onsite in the NCCPA headquarters except for occasional telecommuting at the discretion of their manager or occasional work travel. Why Work at NCCPA We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we've been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region. How Will You Make a Difference? You will… Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience. Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures. Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc. Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software. Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc. Hard Skills You Will Have Bachelor's degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered. At least three years of professional experience working in Information Technology. Soft Skills You Will Have Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects. Your excellent verbal and written communication skills with internal and external customers. Your interpersonal skills and ability to collaborate with cross-functional teams. Your ability to multitask and quickly adapt to changing/conflicting priorities as required. Aptitude for customer service, problem solving, exploring, and learning new technology. Extra Skills You Can Bring Along Prior IT support or system administration experience. Familiarity with help desk ticketing systems Advanced knowledge of Windows Operating Systems. Knowledge of Mac OS and Linux Audio/video support experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at ************.

PROFILE Provides escalation level help desk technical support in a collaborative work environment utilizing phone, chat, text, video and email communication methods. Ensures high\-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by Ricoh. May replicate equipment failure situations in a test laboratory, to aid in the diagnosis and ultimately resolve the issue appropriate to resolution procedures. Can be an internal escalation point for dissatisfied customers or customers experiencing unusual or unique technical issues. Serves as a liaison between the help desk and product engineering. Is considered a subject matter expert in five or more product technologies. JOB DUTIES AND RESPONSIBILITIES Highly trained and specialized in handling escalations from internal and external customers Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and escalated incidents in a timely, professional manner. Evaluates the issue and gives assistance utilizing the appropriate support information and documentation, provide real time troubleshooting Troubleshoot and identify malfunctioning equipment components or applications, identifying problem areas and recommending corrective action. Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues Ensures the customer is heard throughout the escalation process Review and identify root cause for all escalated service incidents and provide this information to the management team in order to continuously improve service delivery Demonstrates ownership of customer issues and works proactively with management, engineering and vendors to manage issues through to a complete resolution in a timely manner Discovers the root cause of customer issues and identifies the action required to resolve, whenever possible, using company knowledge bases, customer information and departmental collaboration. Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields Completes all required administrative tasks in an accurate and timely manner Follows escalation and complaint procedures in order to ensure that all customer escalations are tracked and all parties are informed of actions taken to resolve issues Utilizes the appropriate tools to ensure the customer receives relevant information and identifies knowledge gaps and\/or outdated policy\/procedures which cause frontline efforts to fail Reviews all technical information pertaining to supported products, including new and updated information as it becomes available Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through Documents all troubleshooting steps for escalations and updates as necessary in the Global Knowledge Base Works closely with Engineering and the customer to ensure proper escalation and resolution Maintains\/renews industry certifications Performs other duties as assigned Requirements Job Description Continued QUALIFICATIONS (Education, Experience, and Certifications) Typically requires: High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience 5 years of technical experience Previous escalation or higher tier experience required Two of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux + AND one of the following: Fiery Professional, Fiery System 10 or Advanced Printing Technologies "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"682167578","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"RICOH"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"City","uitype":1,"value":"Tucker"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30084"}],"header Name":"Technical Escalation Specialist, Technology Support","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00235003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********10142267","FontSize":"15","location":"Tucker","embedsource":"CareerSite","logo Id":"hs654aa3cf36a6b354ae38f8148a2cfbb79b2"}

Job Description: Application Specialist - Isolation & Actuation Technologies Reports To: Isolation & Actuation Technologies Manager Department: Isolation & Actuation Technologies (I&AT) The Application Specialist supports the sales and technical efforts of the Isolation & Actuation Technologies (I&AT) Business Unit by selecting, sourcing, and quoting valve and actuation solutions. This role enhances customer satisfaction by providing timely and accurate support throughout the quote-to-order process, including parts sourcing, order fulfillment, and post-sale support. The specialist works closely with Account Managers (AMs), Application Engineers (AEs), Inside Sales Associates (ISAs), and suppliers to deliver high-quality solutions that meet customer operational and financial goals. Principal Duties & Responsibilities Sales & Technical Support Provide quotations for valves, actuators, and parts using Salesforce CPQ. Assist AM/AE teams in recommending best-fit solutions for customer applications. Transition won orders into the business system (IFS) and support order fulfillment. Source components through appropriate suppliers following correct pricing guidelines. Proactively resolve performance or delivery issues with suppliers. Process Improvement & Internal Collaboration Continuously improve quote-to-order-to-assembly-to-ship processes. Create and maintain standard price lists and quote tools for efficient turnaround. Document opportunities and competitive outcomes in Salesforce. Collaborate with I&AT Manager and team to help develop LMS content for training and development. Customer & Supplier Communication Use effective communication (email, phone, CRM) to manage customer expectations. Escalate and expedite critical orders as needed. Build and maintain relationships with I&AT suppliers and partners. Qualifications Education & Experience Degree in technical field of study or equivalent industry experience. 2+ years of customer service or technical sales experience preferred. Experience in Power, Pulp & Paper, and Chemical industries is a plus. Technical Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with Salesforce, IFS, or similar business systems. Performance Skills & Personal Attributes Analytical Problem Solving: Systematic approach to evaluating and solving customer challenges. Effective Communication: Clear and timely verbal and written communication. Organization & Planning: Ability to prioritize and manage multiple tasks efficiently. Commitment to Task: High motivation and urgency to complete responsibilities. Conflict Resolution: Professional approach to managing interpersonal challenges. Creativity & Logical Thinking: Innovative and reasoned problem-solving. Service-Oriented Team Player: Dedicated to internal and external customer satisfaction. Mechanically Inclined: Aptitude for understanding mechanical systems and components. Physical Requirements Sedentary work with occasional lifting (up to 10 lbs). Frequent use of computer and phone. Occasional standing, walking, and light physical activity. Work Environment Quiet to moderate noise levels. Occasional exposure to mechanical parts and vehicles. Reasonable accommodations available for individuals with disabilities

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations. Researches and implements technological strategic solutions related to Helpdesk support Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and Help Desk requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies Deploy hardware as needed. Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support. Qualifications: Knowledge, Skills, and Abilities: Strong customer service skills with the ability to handle multiple tasks with frequent interruptions. Understanding of computer hardware (SSD, RAM, Processor, etc.) Knowledge and understanding of IT systems, and how they interconnect. Familiarity with mobile devices: iPhone and iOS Basic Working knowledge of TCP/IP and LAN Networking Adhere to all safety policies & guidelines. Willingness to take on special projects as directed by management. Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience. Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration. Working Conditions Physical Demands: Team members may be routinely exposed to equipment operational noise heat-cold-and dust. Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties. Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.). Comprehend and adhere to management directions and/or safety instructions with no restrictions. Effectively communicate in Business English language. Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties. Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties. Travel: Local travel may be required as needed. Must have a valid driver's license. Location: 100% Onsite Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer. If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to ************************* when applying for the position.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

As Slip Robotics' as an internal IT support specialist, you will be supporting all our IT operations. You will operate as an individual contributor, providing hands-on support and also involved in areas such as continuous system improvement and strengthening of IT governance and processes to support rapid growth. This role requires technical competence, initiative, excellent organizational skills, and comfort operating in a startup environment. Key Responsibilities Equipment & Hardware Management: Procure, configure, and maintain IT equipment (laptops, monitors, peripherals). Oversee equipment lifecycle management including onboarding, tracking, wiping, and reissuing devices. Manage inventory of spare hardware (keyboards, mice, monitors). Technical Support & Troubleshooting: Provide timely IT support for Windows, GSuite, Power BI, hardware, and software-related issues. Support a multi-OS environment Support production stations and engineering teams with specialized hardware/software needs. Network & Infrastructure: Maintain and optimize Wi-Fi and on-premise network performance (Ubiquiti Unifi). Configure and manage ISP coordination, VLANs, firewall rules, VPNs, and network security. Ensure reliable AV connectivity in conference rooms and production areas. Access & Credential Management: Manage user access to critical software and systems (GitHub, Jira, AWS, etc.). Oversee access control matrix, enforcing security and compliance standards. Conduct quarterly access reviews, ensuring audit readiness. Compliance & Security: Maintain IT compliance standards (device encryption, software licenses, documentation for auditors). Implement password management and Mobile Device Management (MDM) solutions. Support vendor security evaluations and compliance audits. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 3-5+ years of progressive IT experience, ideally including roles in startups or growth-oriented environments. Strong knowledge of network administration, including VPN, firewall, and VLAN management (experience with Ubiquiti Unifi preferred). Hands-on experience managing Windows environments, GSuite administration, hardware lifecycle management, and troubleshooting. Experience with credential management, compliance practices, and access control processes. Strong problem-solving, communication, and organizational skills. Ideal Candidate Profile Highly adaptable and proactive, comfortable working autonomously. Thrives in startup environments; capable of rapidly building infrastructure from scratch. Excellent interpersonal skills, comfortable interacting with all organizational levels. Results-driven, resourceful, and committed to continuous improvement. Benefits Be a part of a passionate and innovative team Work on groundbreaking technology in robotics and automation Opportunity to shape the future of logistics and freight industries Competitive compensation and equity options Comprehensive benefits package Unlimited PTO

Job DescriptionResponsibilities Configure and quote switchgear packages including interior and exterior electrical distribution equipment based on 60%, 90% and 100% engineering drawings Support engineering group in optimizing and finalizing the BOM with an emphasis on ease of installation and longevity Conduct site walks to confirm BOM and plan procurement and construction strategy Lead switchgear procurement take off meetings and order equipment. Communicate project status to accounting, ops, and customer Mange delivery of equipment and support change orders Support installation group with technical help and procurement of punch list switchgear equipment Manage the full life cycle of switchgear procurement scope on electrical upgrades and equipment end of life replacement programs Required Qualifications LV Electrical distribution equipment knowledge - Panelboards, switchboards, dry type transformers, ECBs, fused disconnects etc. OEM configuration tools - Empower, BidMan, Compass SE advantage Experience with project management and WMS software Ability to travel Preferred Qualifications Installation experience Experience working with electrical contractors Electrical certifications i.e. journeyman, master electrical, NETA etc EC/GC License B.S. in technical field Powered by JazzHR o5bX3Ywi9q

Job Details Level: Experienced Contractor Education Level: Graduate Degree Salary Range: Undisclosed Job Category: Nonprofit - Social Services Career Opportunity NYAP is seeking contract Community Support Individuals for our OPMH program to join our NYAP Tucker/Atlanta team. We are looking for someone that can work a minimum of 15-25 hrs. per week. Compensation - $30.00-$35.00 per hour commensurate with experience. Position Summary Under the general supervision of the Clinical Supervisor or designee, this position works to make a meaningful difference in the lives of the children and families served. This position works closely with youth, family, foster parents, and community partners, providing counseling or therapy, advocacy, and support toward the ultimate goal of living safely and successfully in the community. Responsibilities * Actively supports, represents, and extends the mission, vision, and values of the organization. * Provides appropriate individual, group, and family mental health services, case management, transportation, and other professional services, meeting or exceeding established outcomes thresholds on behalf of persons served. * Travels daily, to provide community based services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements. * Completes all required documentation in a timely manner. * Completes all required training in a timely manner. * Consistently achieves established productivity thresholds. * Coordinate and monitor services for the youth and family in the community, including but not limited to, mental health, medical, educational, psychological, vocational, and social services. * Regularly reviews and modifies youth based plans to assure consistent progress and success on written plan goals. * Establishes and maintains strong relationship with assigned foster parents and families of origin. * Assists in family reunification and/or stabilization efforts with the youth's primary family or other permanent living arrangement consistent with the youth's case plan. * Provides safety assessment, crisis response, and behavioral stabilization services as required to assure safety and stability for youth served. * Participates in the Continuous Quality Improvement activities on a monthly/quarterly basis. * Actively participates in the weekly supervision process. Minimum Qualifications * Bachelor's or Master's Degree in Social Work or comparable Human Services field from an accredited institution. * 2 years of work experience working in direct service with youth and families strongly preferred. * Must have a valid driver's license, reliable transportation, automotive insurance (100k/300k bodily injury), and a good driving record. * A willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served. * Capacity to be flexible and responsive to youth served, foster caregivers, system partners, and internal customers. * Capacity to remain objective and professional in all areas of job function. Demonstrates tolerance and respect for the ideas and actions of others. * Capacity to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds. Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs. If this describes YOU, please apply today! www.nyap.org/employment NYAP also requires all of our employees, regardless of your title/position, to hold and maintain automobile liability insurance coverage of $100,000/$300,000. Please contact our HR department with questions, 614-487-3888 or hr@nyap.org. The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds. An Equal Opportunity Employer, including disability/veterans Benefits listed are for eligible employees as outlined by our benefit policy. Who we are National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency. We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.