Support specialist jobs in Spring Hill, FL - 1,169 jobs

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Us Captura Hall is a forward-thinking organization dedicated to delivering exceptional communication, branding, and client-focused solutions. We combine creativity with strategic insight to help our partners communicate with clarity, purpose, and impact. Our team thrives on innovation, precision, and a commitment to excellence-ensuring every project reflects the highest professional standards. Job Description We are seeking a dedicated Customer Support Specialist to join our dynamic team in Tampa, FL. This role is ideal for individuals who are detail-oriented, highly communicative, and passionate about helping clients resolve inquiries with professionalism and accuracy. You will serve as a reliable point of contact, ensuring each interaction reflects Captura Hall's commitment to exceptional service. Responsibilities Provide timely and accurate support to customers through various communication channels Manage, track, and resolve customer inquiries with a solutions-driven approach Maintain organized records of client interactions and follow-up actions Collaborate with internal teams to escalate issues and deliver effective resolutions Ensure all customer communications reflect Captura Hall's standards of quality and professionalism Identify opportunities to improve processes and enhance the customer experience Qualifications Qualifications Strong communication and interpersonal skills Exceptional organizational and multitasking abilities Ability to problem-solve and remain composed under pressure High level of professionalism, integrity, and customer service mindset Ability to work independently and collaborate with a team Proficiency in basic computer systems and office tools Additional Information Benefits Competitive annual salary of $57,000 - $61,000 Opportunities for professional growth and internal development Supportive team environment and structured onboarding Skill-building and continuous learning opportunities Stable and rewarding full-time position

Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Embed with high-impact units to understand their operational and technical needs Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train analysts/operators in a classroom and operational setting Staff the Help Desk Respond to user requests and work with the engineering team to troubleshoot issues Provide feedback to the engineering team about product Answer questions from senior leaders Qualifications: 5+ years of intel analysis experience 3+ years of experience fusing intelligence capabilities in support of operations Prior experience with Gotham (required) Gaia or Foundry experience is a plus Technical background with working knowledge of: HTML, Ruby, Python and/or Java Hardware, networks, and server administration Experience training analyst in a classroom or field setting Strong knowledge of Excel Military/Special Operations experience is a plus Required: Active DoD TS/SCI Clearance Job Type: Full-time

The Account Support Specialist is a customer-facing role that provides account management and customer development support to potential and existing customers in a contact-center environment. Utilizing standardized processes, this role requires the individual to drive retention of existing customers, portfolio management and qualifying potential new customers leveraging solution-based conversations. Duties and Responsibilities Deliver professional account management which results in increased volume and profitability through the resolution of issues and/or the establishment of the value conveyed in the bundle of goods and services Understanding how the individual bottler go-to-market strategies affect customer experiences Maintain and/or repair customer relationships to retain customers Use available resources to gather data, analyze issues, and have confidence in decision-making abilities. Analyzing data to determine root causes and/or identify opportunities Handling customer issues to final resolution Resolution of Customer Support Tickets (Cases) Meet and maintain all key performance metrics Provide validated and constructive feedback to team leaders that will drive individual and team performance. Handle ad-hoc project activities Collaborate and actively participate in a teamwork environment to drive engagement Extended periods of sitting, typing, and use of multiple computer screens in fast fast-paced environment Must be flexible to work any shift Key Skills and Abilities Effective and empathetic listening Building rapport Relationship building Critical thinking Problem-solving Independent thinking & decision-making Ability to effectively handle difficult situations Multi-tasking and the ability to manage multiple channels of communication Influencing customers and various internal stakeholders Understanding of customer-facing bottler processes Intermediate computer skills and ability to troubleshoot issues (e.g., Microsoft Office, Genesys, and Salesforce) Adherence to the process for more effective and quality completion of tasks Education Requirements High School Diploma or GED Years of Experience 2+ years of related experiance Required Travel Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion. Hybrid Work Environment CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs. Total Rewards, Totally Rewarding We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package. Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required Rewards & Recognition- Acknowledging our employees' contributions Retirement Plans & Guidance- Programs to assist associates in saving for retirement Health & Welfare Plans- Medical, life, and disability insurance plans Company Message Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Primary Posting Location : City Charlotte Primary Posting Location : State/Province NC Primary Posting Location : Postal Code 28201 Primary Posting Location : Country US Requisition ID Type Full Time Category Client Services/Account Management Minimum USD $18.50/Hr. Maximum USD $26.44/Hr. Summary Key Account Support Specialist As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities. The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilities Revenue Budget Achievement * Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives * Make recommendations for how clients can achieve financial targets Analysis and Presentations * Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats * Develop and conduct negotiations to maximize profitability and maintain positive relationships * Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement * Analyze performance metrics of assigned clients and make recommendations for improvement * Recommend ways to improve business margin for clients and recommend action plans * Strategize on how to maximize marketing spend to achieve client's financial goals. * Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting * Drive cross-collaboration among all other internal teams * Analyze data reports to ensure financial performance meets forecasted targets * Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred. Required Knowledge, Skills and Abilities * Strong presentation skills * Excellent interpersonal and organizational skills * Working knowledge of syndicated data * Proficiency in Microsoft Excel * Intermediate or advanced computer skills * Strong written communication and verbal communication skills * Conflict management skills * Demonstrated ability to provide cross-functional leadership * Well-organized, detail-oriented, and able to handle a fast-paced work environment * Flexible and adaptable, able to change and alter according to changes in projects or business environment * Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilities Revenue Budget Achievement * Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives * Make recommendations for how clients can achieve financial targets Analysis and Presentations * Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats * Develop and conduct negotiations to maximize profitability and maintain positive relationships * Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement * Analyze performance metrics of assigned clients and make recommendations for improvement * Recommend ways to improve business margin for clients and recommend action plans * Strategize on how to maximize marketing spend to achieve client's financial goals. * Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting * Drive cross-collaboration among all other internal teams * Analyze data reports to ensure financial performance meets forecasted targets * Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred. Required Knowledge, Skills and Abilities * Strong presentation skills * Excellent interpersonal and organizational skills * Working knowledge of syndicated data * Proficiency in Microsoft Excel * Intermediate or advanced computer skills * Strong written communication and verbal communication skills * Conflict management skills * Demonstrated ability to provide cross-functional leadership * Well-organized, detail-oriented, and able to handle a fast-paced work environment * Flexible and adaptable, able to change and alter according to changes in projects or business environment * Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration.

Essential Duties and Responsibilities Collaborate with Pricing Management Supervisor and other internal Pricing teams on assigned tasks related to the creation of new products Responsible for updating pricing for select category(ies) Review and correct pricing errors on received invoices for select cateogory(ies) Assist with Product/Supplier sourcing for select category(ies) Review Pricing Management procedures (internally) and collaborate with Pricing Management Supervisor to amend if necessary Negotiates formal supply contracts and/or agreements as required Assist with Product/Supplier sourcing for select category(ies) Assist with reporting and product data pulls as needed Maintain work/vacation schedule for group and assist Pricing Management Supervisor when needed Assist Pricing team and Pricing Management Supervisor with special projects when needed Other duties assigned as needed Skills and Abilities Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word, Excel, Outlook) Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated customer service focus and client communication skills Education and/or Experience Minimum High school diploma or equivalent A four-year degree and/or minimum 1-2 years' experience in Pricing Management in similar or related field (Construction, Audiovisual, Telecommunications) preferred Category Management experience preferred Experience operating in a multi-state and/or complex matrix business environment is desirable Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports This position does not have any direct reports Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor

Essential Duties and Responsibilities Collaborate with Pricing Management Supervisor and other internal Pricing teams on assigned tasks related to the creation of new products Responsible for updating pricing for select category(ies) Review and correct pricing errors on received invoices for select cateogory(ies) Assist with Product/Supplier sourcing for select category(ies) Review Pricing Management procedures (internally) and collaborate with Pricing Management Supervisor to amend if necessary Negotiates formal supply contracts and/or agreements as required Assist with Product/Supplier sourcing for select category(ies) Assist with reporting and product data pulls as needed Maintain work/vacation schedule for group and assist Pricing Management Supervisor when needed Assist Pricing team and Pricing Management Supervisor with special projects when needed Other duties assigned as needed Skills and Abilities Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word, Excel, Outlook) Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated customer service focus and client communication skills Education and/or Experience Minimum High school diploma or equivalent A four-year degree and/or minimum 1-2 years' experience in Pricing Management in similar or related field (Construction, Audiovisual, Telecommunications) preferred Category Management experience preferred Experience operating in a multi-state and/or complex matrix business environment is desirable Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. * This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports * This position does not have any direct reports Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor Responsibilities Essential Duties and Responsibilities - Collaborate with Pricing Management Supervisor and other internal Pricing teams on assigned tasks related to the creation of new products - Responsible for updating pricing for select category(ies) - Review and correct pricing errors on received invoices for select cateogory(ies) - Assist with Product/Supplier sourcing for select category(ies) - Review Pricing Management procedures (internally) and collaborate with Pricing Management Supervisor to amend if necessary - Negotiates formal supply contracts and/or agreements as required - Assist with Product/Supplier sourcing for select category(ies) - Assist with reporting and product data pulls as needed - Maintain work/vacation schedule for group and assist Pricing Management Supervisor when needed - Assist Pricing team and Pricing Management Supervisor with special projects when needed Other duties assigned as needed Skills and Abilities - Ability to balance multiple tasks with changing priorities - Ability to work and think independently and ensuring to meet deadlines - Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion - Excellent attention to detail and organizational skills - Must have clear and professional communication skills (written and oral) both internally and externally - Proficient with Microsoft Office (Word, Excel, Outlook) - Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization - Demonstrated customer service focus and client communication skills Education and/or Experience - Minimum High school diploma or equivalent - A four-year degree and/or minimum 1-2 years' experience in Pricing Management in similar or related field (Construction, Audiovisual, Telecommunications) preferred - Category Management experience preferred - Experience operating in a multi-state and/or complex matrix business environment is desirable Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. - This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports - This position does not have any direct reports Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor

We're looking for a customer service oriented Workplace Experience Specialist to support Procore's Workplace Experience team and employees at our Tampa office. You'll oversee the office's day-to-day operations, from food and beverage to maintenance and office supplies. You'll ensure we are adhering to best practices and are set up to scale in a fast and efficient way. As a successful Workplace Experience Specialist, you're collaborative, detail-oriented, personable, and can navigate high-growth environments with ease-no two days will be the same. You have a diverse skill set and are comfortable working on facility operations, food and beverage and IT. This position reports into the Director of Workplace Experience and will be based in our Tampa, FL office.. We're looking for someone to join us immediately. What you'll do: General office management duties including ordering and maintaining balanced levels of food and office supply inventory for the office, daily cleaning duties in kitchens, conference rooms and communal areas Regularly perform walk-throughs and basic building repairs if needed; escalate issues to appropriate vendors or submit building work orders as needed Plan, assist, and execute creative internal events that add to an amazing workplace environment and vibrant culture Run office ticketing systems including answering, evaluating, prioritizing, assigning, and executing incoming requests for assistance Register and greet visitors, have an awareness of all ongoing team activities, department meetings, visitors, and deliveries Assist in the installation of desks, desk equipment, and furniture in conjunction with the IT department and help execute office moves Daily written and verbal communication to all employees regarding office announcements as well as continuously communicate with extended Building Operations team members via email or Slack Assist other departments at Procore as needed with operations related projects Welcome new hires by setting up their workspace and presenting in-office orientation What we're looking for: 1+ year of experience in a professional setting, as office coordinator, assistant, or other relevant roles Although a bachelor's degree is not required, this position requires a business/office management background equivalent to a bachelor's degree in a business or related administrative field An up-for-anything attitude, change is the only constant Quality written and verbal communication skills Ability to multitask, prioritize, and stay organized Customer service - must be able to interface with all guests, employees, and executives Demonstrated competence in Microsoft Office and Google Applications and web conferencing Respect for confidential information Strong commitment to customer service, employee happiness, and company growth Ability to lift 50lbs Additional Information Base Pay Range: 19.21 - 26.42 USD HourlyFor Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue. Duties and Responsibilities: Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included; Contact and interface for customers regarding support, troubleshooting and problem resolution; Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution; Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process; Ability to deescalate customer's and resolve customer technical escalations; Create knowledge articles to assist department in resolving known customer issues; Document all activities with customers in CRM per defined process and procedures; Resolve open cases within specified guidelines; Elevate issues following escalation procedure timely and as appropriate; Other duties as assigned; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer. Job Requirements: Minimum of 2 years' experience in customer service; Experience with MS Office Products; Experience multi-tasking in a fast paced, detail-oriented environment; Experience working independently; Experience working with cross-functional teams; Experience with problem-solving; Knowledge working with Problem Management, Records Management ticketing system (Salesforce); Minimum 3 years' experience in a call center environment with high volume of transactions is preferred; Experience in Healthcare IT industry or medical billing experience is preferred; Experience in Software Technical Support is preferred; Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred; Experience with using and supporting Software as a Service (SaaS) is preferred; Experience using multiple Operating Systems such as Linux and Windows a plus; and Experience organizing and managing workload efficiently and prioritizing projects is preferred. Education: High School Graduate or General Education Degree (GED) is required; Associate degree is preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.

Description IT Tier 1 Helpdesk Agent At Dex Imaging, we're all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products, we're growing fast and we want you to grow with us. We're looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You'll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career. What You'll Be Doing Be the go-to person for IT help via phone, email, and ticketing system Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools Support audio and video setups in conference rooms (yes, you'll save meetings) Keep tickets moving and resolved within 24-48 hours Help users connect to networks, VPNs, and wired connections Install, update, and maintain software and devices Follow best practices for security, processes, and documentation Jump in on other projects as needed, we're a team What We're Looking For Clear and friendly communication skills-you can explain tech without the jargon Adaptable mindset and willingness to learn new tools and systems Ability to juggle multiple tasks and stay organized Strong problem-solving and decision-making skills Comfortable working independently and as part of a team Basic technical troubleshooting skills and curiosity to learn more Bonus Points If You Have A high school diploma or GED (required) Technical education or 2+ years of IT helpdesk experience CompTIA A+ certification Experience with: Windows, mac OS, Google Workspace, and Microsoft 365 Mac and PC hardware, printers, scanners, and mobile devices Endpoint security or desktop protection tools Perks & Benefits Paid time off starts accruing after 90 days Health benefits & 401(k) eligibility after 60 days Medical, Dental, Vision, and Life Insurance Paid holidays A supportive team environment with room to learn and grow If you're early in your IT career (or ready for your next step) and want to work somewhere that values curiosity, teamwork, and growth-Dex Imaging could be a great fit DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

*Open Until Filled* Responsible for assisting with developing and implementing MTSS systems at the school and district level by fostering a climate of shared responsibility and shared commitment; supporting regional and school communities in the implementation of evidence-based practices and programs; advocating for an integrated, Multi-Tiered System of Supports; promoting the use of collaborative planning and problem solving; modeling the use of data to drive decision making; seeking, providing, and supporting professional development opportunities; advancing meaningful parental and community involvement; and delivering comprehensive services. EDUCATION, TRAINING & EXPERIENCE Master's degree in education or a closely related field Experience with development and implementation of professional development training Experience with program evaluation strategies and methods Experience in the assessment of student skills using a variety of formal and informal assessment tools Experience with the implementation of a Multi-Tiered System of Supports at the school or district level CERTIFICATES, LICENSES & REGISTRATIONS Valid Florida Educator's Certificate PREFERRED QUALIFICATION School based Leadership experience School Psychologist experience Must have experience in Multi Tiered Systems of Support, including identification of needs, implementation of interventions, and action planning around data. Click here for Job Description. Pasco County Schools utilizes the Florida Care Provider Background Screening Clearinghouse for fingerprinting and Level II background screening. For more information about the Florida Clearinghouse and Level II background screening requirements, including eligibility assessments and compliance guidelines, please visit ********************************* Notification of Nondiscrimination: The District School Board of Pasco County does not discriminate on the basis of race, color, sex, religion, national origin, marital status, disability, or age in its programs, services, and activities or in its hiring and employment practices.

Join Fintech in Tampa, FL as a Technical Support Technician The Technical Support Technician plays a key role in ensuring a seamless technology experience for employees across the organization. This hands-on role provides front-line support for computers, software, hardware and connectivity issues while managing requests through our ticketing system. Responsible for configuring accounts, deploying equipment, maintaining accurate inventory, and contributing to clear process documentation. Essential Functions: Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware Manage support requests in a ticketing system in a timely and effective manner, per defined policy and SLA Create, configure, and maintain user accounts, email accounts, and related services Procure, configure, and deploy IT equipment and peripherals Manage inventory of physical equipment, software, and software licenses Create and maintain process documentation related to job responsibilities Effectively communicate within department and cross-functionally, as appropriate Identify and escalate concerns to the manager Provide manager with report(s) on status of support activities, follow-up, and adherence to goals Participate in meetings and be dependable as a resource on assigned projects Other responsibilities as assigned Required Working knowledge of Active Directory, Entra ID, Office 365, Exchange Online, Microsoft Intune, SMB file shares, and Windows 11 Working knowledge of PC hardware and peripherals including but not limited to: computers, printers, scanners, & mobile devices (iOS, Android) Working knowledge of client PC connectivity: Wireless, Ethernet, TCP/IP, & VPN Excellent customer service and troubleshooting skills Effective written and oral communication skills Ability to communicate technical information, oral and written, to both technical and non-technical recipients Ability to self-manage time and workloads, work independently, and work as a team member Desired, but not required Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus. Certification from Cisco, CompTIA, Microsoft, VMware, or similar PowerShell scripting Experience configuring, maintaining, and troubleshooting Microsoft Autopilot and Intune environments, including but not limited to: device & user configuration, device & user profiles, application packaging Familiarity with on-premise and Microsoft Entra networking in an enterprise environment Familiarity with Atlassian Jira ITSM & Microsoft DevOps Familiarity with Mimecast Familiarity with antimalware solutions, such as Arctic Wolf, CrowdStrike, Defender for Endpoint, & Trend Micro WFBS About Fintech: For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell goods and services in the retail, hospitality, and alcohol industries. This integrated platform centralizes invoice data and payments, POS and delivery data, product and cost compliance, price book management, and industry market data using AI, seamless integration capabilities, and proprietary automation technology. Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. We E-Verify.

Data Age Business Systems, Inc. is the pre-eminent industry leader in financial transaction software in the nation. This is a great opportunity with an established, highly successful Software Company with a success track record spanning 30 years! Data Age offers the industry's leading product and service within the Collateral Loan and Money Services Business industry with over 3,000 clients via their flagship product PawnMaster. This position will be based at the corporate office in Clearwater, FL. Summary: The Technical Support team member will be responsible for technical phone support for end users by performing the duties listed below. Duties and Responsibilities: Responsible for software application technical and phone support, basic computer hardware and Microsoft Windows Operating Systems, as well as networking essentials. Maintains strong technical support communications and works directly with customers on a regular basis. Responsible for maintaining highest level of customer service at all times with clients. Responsible and accountable for proper problem resolution and follow up. Documents and tracks IT communication problems to ensure timely and complete resolution. Conduct follow-up calls to clients when necessary.

We greatly appreciate your interest in the Senior Strategy, Plans, Exercises, and Policy Support Specialist position. Please note that at this time, we are currently recruiting for this position in response to a recently released Request for Information (RFI). Interviews will begin once the official Request for Proposal (RFP) is issued. Candidates who meet the qualifications will be contacted as the process moves forward. Those who apply at this stage will have preference over candidates who apply once the position is confirmed. We are actively reviewing the details and will provide updates as soon as more information becomes available. Thank you for your patience and understanding during this process. About Valens Global Valens Global provides analyses, strategies, and innovative solutions that anticipate and address critical threats to people, businesses, and governments. Our goal, simply put, is to empower clients with essential knowledge as they navigate complex security challenges rooted in a changing global society. We believe these twenty-first century challenges require analysts who are fiercely independent, forward thinking, and unafraid to challenge received wisdom. We foster an intellectually vibrant climate. We emphasize teamwork, transparency, meritocracy, accountability, and empowerment at junior levels. We are proud of our track record. Our products exceed our clients' expectations and stand the test of time. At Valens, you would be part of a smart, talented, and confident team of people with diverse backgrounds, experiences, and outlooks. We think Valens is a great place to work, and we think you'll agree. Valens Global is seeking a highly qualified individual to join our team as a Senior Strategy, Plans, Exercises, and Policy Support Services professional. As a vital partner, Valens serves a wide range of private and public sector clients with strategic and operational deliverables on a variety of complex issues. This role is critical in supporting the U.S. Central Command (USCENTCOM) in Tampa, FL, by providing expertise in joint strategic planning and coordination. Key Responsibilities: Conduct all aspects of the Joint Operational Planning Process, including Mission Analysis, COA Development, COA Analysis (Wargaming), COA Comparison, and Decision Support the implementation and planning efforts of USCENTCOM Component Commands, other key Combatant Commands, the Joint Staff, the Office of Secretary of Defense, and other Federal departments and agencies Provide technical recommendations to joint planning teams and working groups regarding Joint Planning, the Joint Operational Planning Process, Execution System, Exercise/Training Planning, and Joint Doctrine. Develop and deliver briefs to senior leaders on topics within the scope of the task order Provide analyses and recommendations for USCENTCOM strategies, plans, and policies related to the USCENTCOM Area of Responsibility (AOR) Assist with the management of working groups and coordination between staff and coalition or regional partner representatives Minimum Qualifications: U.S. Citizenship Graduate of JAWS, SAMS, SAASS, SAW, MAWS, or Senior Service College At least 5 years of planning experience, with a minimum of 3 years at a Geographic or Functional Combatant Command Headquarters or Service Component headquarters that directly supports a Geographic Combatant Command Strong analytical and problem-solving skills Excellent written and verbal communication abilities Proficiency in developing joint, interagency, and multinational activities Must possess and maintain a Top Secret (TS)/Sensitive Compartmented Information (SCI) clearance Preferred Qualifications: Experience with command-and-control information systems. Proficiency in developing joint, interagency, and multinational activities within identified ways, means, and ends Experience in planning, researching, and providing qualitative analysis of kinetic, non-kinetic, lethal, and non-lethal options against state and non-state adversaries Required Application Materials: candidates must complete the Predictive Index Assessments. Please click on this link to be redirected to the behavioral assessment - a free-choice, untimed test that helps us comprehend how you view your personal work ethic and how you view the workplace: ******************************************************************************* Your application will not be reviewed until you have completed the behavioral assessment Cover Letter Resume or CV Why Join Us: Impactful Work: Play a crucial role in strategic planning and coordination efforts that support national security and defense Professional Growth: Opportunities for continuous learning and career advancement Collaborative Environment: Work alongside experienced professionals in a dynamic and supportive setting

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! This position requires Wardrobe Assistance Experience What you get to do: * Preset a large inventory of costumes daily based off cast schedules * Assist show performers with costumes before and after shows * Dress performers * Perform light sewing repairs and maintain a variety of costumes and accessories * Perform frequent simple hand grasping and fine manipulation work often required for cabling mechanical costumes and repairing headgear * Hand and machine wash a large volume of costumes daily * Receive, sort, and put away laundry/costumes * Complete daily, weekly, and monthly paperwork as needed * Perform daily venue procedures including cleaning, organization and inventory * In some cases, perform stagehand duties during shows * Perform special assignments as requested What it takes to succeed: * At least 18 years old * Bachelors Preferred * Previous experience with sewing and clothing alterations required * Ability to work in a team-oriented environment * Good communication and organizational and follow up skills with Stage Managers and Supervisors. * Prior work experience with costumes preferred * Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays What else is important: * Must be able to lift, push, pull and/or carry up to 50 lbs. on a frequent basis. * Must be able to work indoors and outdoors in varying weather. * Position engages in extensive walking, including transitioning between indoor and outdoor environments. * Position engages in frequent standing during work shift and climbing/ascending heights repeatedly. * Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing) repeatedly throughout the day. * Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes. * Perform cleaning duties, including use of cleaning chemicals. * Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays. * Must be flexible in work locations as placement will depend on business needs and career development opportunities. * Able to handle multiple tasks at one time in a fast-paced environment and stay on task throughout the day. The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: * FREE park admission * Discounts on park admission tickets and passes for family and friends * Park discounts on food, merchandise, etc. * Scholarship opportunities * Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

The Systems Planning and Engineering Support Specialist provides engineering support for MARCENT communications systems, with a focus on planning integration, security, and sustainment. This role plans and designs new communication architectures, conducts analysis of systems requirements, supports integration and testing of communication systems, and provides engineering documentation and recommendations. With 5-7 years of experience, the specialist applies expertise in Frequency Division Multiple Access (FDMA), Time Division Multiple Access (TDMA), UHF, TACSAT, GBS, and other satellite communication networks. By combining technical engineering knowledge with operational requirements, the Systems Planning and Engineering Support Specialist ensures MARCENT communication systems are resilient, scalable, and aligned with mission needs. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD*** Responsibilities/Duties: - Plan and design new communication architectures to support MARCENT requirements. - Conduct analysis of new communication system requirements and capabilities. - Support integration and testing of communication systems to validate functionality. - Provide engineering documentation and technical recommendations for decision-making. - Apply expertise in FDMA, TDMA, UHF, TACSAT, GBS, and other satellite communication networks to planning and design efforts. - Ensure engineering solutions align with DoD cybersecurity and communications standards. Supplemental Duties: - Assist in developing SOPs for systems engineering and planning activities. - Support lifecycle management of communication systems from design to sustainment. - Contribute to after-action reviews and lessons learned for systems integration projects. Administrative Duties: - Maintain compliance with MARCENT administrative procedures and reporting requirements. - Ensure systems engineering documentation is archived according to records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: - Associate or Bachelor's Degree in Computer Engineering, Systems Engineering, or related discipline required. - 5-7 years of experience in engineering and support of DoD communication systems. - Expertise in FDMA, TDMA, UHF, TACSAT, GBS, and other satellite communication networks. - TS/SCI clearance required. Additional Skills: - Strong technical knowledge of satellite and radio communication networks. - Analytical ability to assess new system requirements and propose solutions. - Proficiency in preparing engineering documentation and recommendations. - Ability to integrate engineering solutions with operational communication requirements. - Excellent communication and coordination skills for working with MARCENT staff and DoD partners. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Includes direct coordination with MARCENT communications and engineering personnel. Physical Demands: Primarily sedentary office work with extensive computer use. May involve travel to support integration, testing, and planning activities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility during system integration or testing activities. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card (CAC). Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include CONUS and OCONUS travel to support systems planning, testing, and sustainment activities.

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: We are team players, collectively working towards a common goal. We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. We do the right thing with an honest and transparent approach that always puts our clients first. We take ownership of our work, always seeing it through to completion. If this opportunity excites you, we invite you to continue reading! We are looking for a Remote Help Desk Technician who is a results-oriented professional dedicated to client satisfaction and skilled in resolving technical issues. As a Remote Help Desk Technician, you will leverage your expertise in desktop operating systems and commitment to providing outstanding service to support our clients. Your daily responsibilities will include troubleshooting Windows 10 / 11 and MacOS, working with Office 365, and managing user accounts in Active Directory. Excellent communication skills are crucial, as you will often be translating technical concepts to non-technical users. If you're motivated to help end users resolve their technology challenges while expanding your own knowledge in the process, this position is for you. Here's what you'll be doing: You'll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA. You'll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current. You'll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace. This position is classified as hybrid, as you will mainly work from home. However, there will be periodic visits to client sites and attendance in the office when it's necessary to collect shipments or equipment. The working hours for this position will be from 8:30 AM to 5 PM EST. Requirements Minimum of 2 years of professional IT support experience Must reside in the Tampa, FL area for onsite client support Preferred experience in an MSP/MSSP environment Working knowledge of Windows 10, Windows 11, and mac OS Proficiency with Microsoft 365 applications Familiarity with Office 365 cloud services (preferred) Knowledge of Azure and/or AWS (a plus) Strong time‑management skills and the ability to prioritize effectively Excellent verbal and written communication skills A+ and/or Network+ certifications (preferred) Experience using a ticketing system; Autotask experience is a significant advantage Ability to lift and carry up to 50 pounds Reliable internet connection and a quiet workspace for remote support Valid driver's license for onsite visits and equipment pickup Benefits At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer: 💰 Competitive salary: $25 - $30/hour 🎯 Quarterly bonus eligibility to reward performance 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid 📈 401(k) plan with 4% company matching and immediate vesting 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year 📚 Educational reimbursement for certification tests and access to company-supplied training resources 📱 Monthly cell phone stipend to support your connectivity needs 🤝 Team culture: Fun events and opportunities to connect with colleagues

Employment Type: Full-Time, On-Site Clearance Requirement: Active DoD Secret Clearance Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems. Key Responsibilities Respond to and resolve escalated technical issues involving hardware, software, and networks. Provide Tier 2 support for desktops, servers, and enterprise applications. Manage and troubleshoot user accounts, Active Directory, and group policies. Support patch management, updates, and system security configurations. Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems. Assist with configuration and troubleshooting of networking equipment in coordination with admins. Perform system monitoring, diagnostics, and root cause analysis for recurring issues. Mentor and support Help Desk I staff by providing technical guidance. Ensure compliance with DoD cybersecurity directives and reporting requirements. Required Qualifications Associate's degree in IT, Computer Science, or related field (or equivalent experience). 2+ years of experience in IT support, including Tier 2 troubleshooting. Strong knowledge of Windows operating systems, Active Directory, and enterprise applications. Familiarity with networking fundamentals, patch management, and security tools. U.S. Citizenship required. Required Security Clearances & Training Active DoD Secret Clearance. DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent). Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements. Preferred Qualifications CompTIA Network+ or higher networking certification. Microsoft MCSA/MCSE certification. Experience supporting IT in a DoD healthcare environment. Work Environment On-site daily at MacDill AFB, Tampa, FL. Standard schedule: Monday-Friday, 7:30 AM-4:30 PM (with 1-hour lunch). Must comply with AFOSH safety and Air Force installation access requirements. Why Lucayan? At Lucayan Technology Solutions, you'll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security. Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB.